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Verizon exit survey wants to know if iPhone was the reason you left Big Red

Posted: 05 Mar 2009, 01:32, by Alan F.

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Verizon exit survey wants to know if iPhone was the reason you left Big Red
According to BoyGeniusReport, a survey sent out to customers leaving Verizon Wireless asks whether it was the iPhone, among other things, that was the reason for the departure from Big Red. One question asks what the carrier could have offered you to have kept you as a customer, and one of the choices to select is the iPhone. The obsessive sounding focus on the iPhone could be the carrier's way of admitting that the BlackBerry Storm is not going to be the iPhone killer it was intended to be, and that the only thing that could kill AT&T's iPhone as far as Verizon is concerned, would be an iPhone branded with the Verizon logo.

source: BGR
Verizon exit survey wants to know if iPhone was the reason you left Big Red

Verizon exit survey wants to know if iPhone was the reason you left Big Red



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30 Comments

1. Jyakotu posted on 20 Oct 2010, 01:42

Really? I can't believe Verizon put that as an option. It's official now. Verizon is trying to take over the wireless market. =[

9. Legion posted on 05 Mar 2009, 13:17

No! Really?

2. Vitamins4022 (unregistered) posted on 05 Mar 2009, 06:14

I wonder if Apple will ever open up and stop being so exclusive! I hate that all my iTunes music can only be used with an iPod!

23. lop3z posted on 05 Mar 2009, 21:07

if you check your recent puchases, they are not protected files any more. this is just on songs not videos or movies. highlight a recent song and get song info and you will see that its not protected anymore. this is just on songs that youve purchased from about 2 months ago, all the other ones that you purchased before are still protected files.....

3. heavybreathing posted on 05 Mar 2009, 07:00

At least verizon has decent phones. Att is only afloat BECAUSE of the iphone. EDIT: The wireless division anyways.

28. Fanboys Suck posted on 06 Mar 2009, 14:47

That's pathetic you believe that. What a moron...

4. remixfa posted on 05 Mar 2009, 08:11

way to show yor iphone bias again phone arena. another merritless asumption. i work in a VZW store. you would not beleive how many people have the iphone come in and trade it for a storm with a big smile on their face. they thought the iphone did alot, it doesnt, the storm does.

8. gba2000 posted on 05 Mar 2009, 13:03

I get the same but the other way around, they thought it was a good touchscreen, it isn't.

11. Legion posted on 05 Mar 2009, 13:19

At least they can recieve a picture message.

5. SilverPearl posted on 05 Mar 2009, 09:30

iPhone this, iPhone that... blah blah blah... it's passe now

6. The Doc posted on 05 Mar 2009, 10:53

So I guess it's become an "obsession" with the iPhone? Seriously. I haven't heard much biased news on the website but I can gaurantee that when it comes, the news blows things completely out of proportion. GO VZW!

7. UR1TOPSELLER posted on 05 Mar 2009, 11:14

WOW 15 answers for that question and 1 of them is wanting the i-phone thats obsurd wouldnt it of been easier if they asked a simple question like that but let the customer write it in a sentence so they dont look distraught by the I-phone?? Example: What is the PRIMARY REASON you disconnected your line of service with VERIZON WIRELESS? Customer: Because I could not afford it anymore. Example: What is the PRIMARY REASON you disconnected your line of service with VERIZON WIRELESS? Customer: I disconnected my line of service because I wanted another carrier. Example: What is the PRIMARY REASON you disconnected your line of service with VERIZON WIRELESS? Customer: Because I so love the I-phone its the best phone ever I dont even like at&t so I got the phone and unlocked it!!

10. Legion posted on 05 Mar 2009, 13:18

C'mon phonearena, that is quite the stretch. Has verizon burned you guys in some way? Sounds like it.

12. Jyakotu posted on 05 Mar 2009, 14:45

It's amazing how people are so quick to defend Verizon, but will talk a lot of mess about AT&T. Both are great carriers, but Verizon shouldn't get so big headed just because it became one of the largest networks in America. AT&T could easily buy out a carrier if they wanted too. Probably is, there's not a lot of GSM carriers in America.

15. hmcougar09 posted on 05 Mar 2009, 16:16

The reason that alot of people talk crap about ATT is because it is a bunch of crap! Verizon is not big headed because they became the largest network, they're just that DAMN good! ATT couldn't buy out another carrier if they wanted too, they dont have that much money.

22. Jyakotu posted on 05 Mar 2009, 19:44

AT&T isn't a bunch of crap. I get reception everywhere, the 3G network is really fast and reliable, and the customer service is great. I guess it's all matter of opinion really. But, we can really compare AT&T and Verizon since one carrier is GSM and the other is CDMA. But, I just can't reason with Verizon fanboys. =/

29. remixfa posted on 06 Mar 2009, 17:16

fanboyisms aside, VZW has a larger coverage area than every other carrier in the US, FACT. It has BY FAR the largest DATA network by leaps and bounds. ATT 3g coverage 25-30% US. VZW 3g coverage 85-89% US. are they close? NOPE. vzw was on its way to biggest carrier without the alltell buy out, they just sped it up by a few years. and no other company has the cashflow that VZW has in the US wireless world. Its just a well oiled machine. Wich is easily proven by the fact that even before the alltell buy out, VZW had the largest profitability of the carriers, and was not #1 in customers!

13. spellcheck posted on 05 Mar 2009, 16:08

You all know that Apple came to big red and offered them the iPhone first right? Big Red declined because Apple wouldnt allow Verizon to do any tech support or troubleshooting from their techs..........thus the reason for Apple to opt for the 2nd best company.

14. Legion posted on 05 Mar 2009, 16:15

I thought it was because Apple wanted more money from the data plans.

16. hmcougar09 posted on 05 Mar 2009, 16:16

Plus Apple didn't allow insurance to replace damaged iPhones, and all of VZWs phones are one an insurance agreement.

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