Verizon continuining its post-Sandy cleanup
Verizon has deployed special generator powered mobile units with charging stations to help the public charge cellphones and other equipment. These units also have phones, tablets and other devices to help people contact families and friends. In addition, 81% of Big Red's corporate owned retail locations are up and running and 300 resellers are open for business. Late fees will be waived for customers in the affected areas and those making late payments will not have their service cut off.
In New York City, hotels are allowing those without cellular service to use their Wi-Fi signal to make calls while banks of generator powered outlets are allowing power starved New Yorkers to recharge their mobile devices. The scary thing is that a nor'easter is forecast to hit the same area next week, although it will not be as fierce as Sandy was.
As of this morning (Fri., Nov. 2) Verizon Wireless now has 97.2% of our cell sites in service in the impacted area of Hurricane Sandy, covering the northeastern U.S. Our coverage in most areas is approaching pre-storm status. In severely impacted areas, such as Lower Manhattan, while wireless service has yet to return to normal levels, coverage is good. We also continue to deploy mobile disaster recovery and emergency network assets to fortify our network. Our back-up power equipment, including permanent and mobile generators, is keeping cell sites and other network elements operating. However, telecom and residual flooding issues continue to be a factor. As the day progresses, we expect the numbers of operational cell sites to continue to improve.
Mobile assets staged and supporting public safety
Verizon Wireless has staged or deployed a dozen mobile assets including self-contained inflatable shelters, generator trailers, and mobile office trailers complete with fully operation work stations in support of state and local emergency management operations.
Mobile recharging vehicles supporting the public
Wireless Emergency Communication Centers, generator-powered mobile units that have device charging and computer workstations, and wireless phones, tablets and other devices, have been deployed in several locations to help the public contact friends, family.
Additionally, mobile stores-on-wheels, stocked with wireless devices and accessories, are also offering device charging and free domestic calls to local residents, regardless of their wireless provider. For an updated listing of locations please click here.
Device charging and free domestic calling at open Verizon Wireless locations
As of Friday Verizon Wireless was operating 81% of its corporate retail locations, and over 300 Verizon Wireless Authorized Retailers were open across the New York Metropolitan Area. The company continues to invite impacted residents in New York, New Jersey, Delaware, Maryland, Pennsylvania, Massachusetts, Connecticut and Rhode Island, regardless of their personal wireless provider, to visit any of its local open retail locations to charge their wireless devices and to make free domestic phone calls to family and friends. To locate the nearest Verizon Wireless location, use our store locator at http://www.verizonwireless.com/b2c/storelocator/index.jsp.
Company suspending late fees
Verizon Wireless has suspended late fees and will not disconnect services due to late payments for affected customers during the storm recovery period.*
Verizon Foundation supporting local storm relief
As part of continuing efforts to support Hurricane Sandy recovery, Verizon today announced it would match customer text-to-donate contributions to American Red Cross relief efforts up to one million dollars. Customers can make a $10 donation by texting REDCROSS to 90999. Those who would like to give more can donate up to $50 via text. The Verizon matching funds come from the Verizon Foundation, the philanthropic arm of Verizon.
"In addition to helping people stay in touch in the aftermath of this storm, our technology also makes it easy to donate funds that will be used to assist communities and individuals in their recovery efforts," said Dan Mead, president and chief executive officer of Verizon Wireless. "Verizon's matching contributions for texted donations is part of our longstanding commitment to the communities where we work and live."
For those contributing, text messaging fees will be waived and 100 percent of each donation goes directly to the Red Cross. Verizon Wireless customers who pay monthly bills will see their donations on the next regular monthly bill. For customers using the company's prepaid services, donations will be taken from customers' prepaid balances.
* (Customers in CT, DE, MD, MA, NC, NH, NJ, NY, OH, PA, RI, VA or VT may be eligible.)
About Verizon Wireless
Verizon Wireless operates the nation's largest 4G LTE network and largest, most reliable 3G network. The company serves nearly 96 million retail customers, including 90.4 million retail postpaid customers. Headquartered in Basking Ridge, N.J., with more than 75,000 employees nationwide, Verizon Wireless is a joint venture of Verizon Communications (NYSE, NASDAQ: VZ) and Vodafone (LSE, NASDAQ: VOD). For more information, visit www.verizonwireless.com. To preview and request broadcast-quality video footage and high-resolution stills of Verizon Wireless operations, log on to the Verizon Wireless Multimedia Library at www.verizonwireless.com/multimedia.
Verizon Wireless - Northeast Area
PR Newswire (http://s.tt/1rLdu)
1. Volcomguy51 (Posts: 18; Member since: 23 Jan 2011)
Verizon, kudos to you guys but they need their unlimited data plans to see if anything may be coming in the set future. Glad you're helping and recovering the issue!
7. richardyarrell2011 (banned) (Posts: 510; Member since: 16 Mar 2011)
Barf on Verizon and all these dweebs. Verizon is useless regardless of what they do concerning this matter. This doesn't change the late fees this carrier gives for late bills, this doesn't change it's poorly designed shared data plans or rates, this doesn't change it's piss poor ability to give timely updates to handsets, and we won't even talk about the dreadful battery life/reception and signal issues it's bloated LTE network has. Straight like that PISS ON VERIZON. I kicked them to the curb for Tmobile in June and through the whole hurricane Sandy experience from Monday to Wednesday I had great service with Tmobile expect for 4hrs of not being able to text on Monday evening. But phone calls were great on Tmobile....
10. dmckay12 (Posts: 242; Member since: 25 Feb 2012)
I know it wasn't as bad, but my service during Issac was flawless. We were powerless for 4 days because the storm was still there. Everyone else had trouble getting calls and connecting to the internet. Say what you will about Verizon, but where I live, their coverage is amazing.
11. JC557 (Posts: 641; Member since: 07 Dec 2011)
At least service was reliable. People I know with other carriers are suffering from spotty service.
At least Verizon (that looks like the one on Lexington) is allowing people a free charge, even those with competing carriers. An ATT user was charging their phone while the ATT store across didnt offer s**t.
NY was hit surprisingly hard for a barely CAT 1 and I'm one of those who won't see power for another week, have gas and scarce transit. Luckily it wasn't worse.
14. dmckay12 (Posts: 242; Member since: 25 Feb 2012)
It wasn't really that surprising. Sandy was large (radius wise) and moving fast and the storm surge only had to clear a 4 foot wall (above sea level at) during high tide. If it had the same defenses that New Orleans or Miami has, it would not have been such a problem.
20. JC557 (Posts: 641; Member since: 07 Dec 2011)
A majority of the damage in my borough came from the wind and large aging trees. The tunnels and lower lying areas had massive flooding. The last major hurricane we had did somewhat less damage.
23. ncv144 (Posts: 126; Member since: 04 May 2012)
The reason there was so much damage in new york is because most of the buildings there are made of sheetrock and plaster and stuff like that and not of cement so they easily break from winds and water, also the subway entrances should NOT be open they should have doors that can be closed so the subway doesnt get flooded when a storm comes.
15. Nadr1212 (Posts: 741; Member since: 22 Sep 2012)
I thought Hurricane Sandy was an actual person!
16. Nadr1212 (Posts: 741; Member since: 22 Sep 2012)
If ur using a PC to write your comment(s), thumbs up!
21. dragonstkdgirl (Posts: 144; Member since: 07 Apr 2012)
So let me get this straight, you are dissing on Verizon for making an effort to help the people affected by Hurricane Sandy when they:
1. Made all demo devices available to the public to contact their loved ones.
2. Sent out COLTs and COWs to allow the public to charge their phones.
3. Is waiving late fees and preventing shut off for people who were affected by the hurricane.
4. Has over 90% of affected towers back up and running only as day or two after the end of the storm.
5. Is one of FOUR major carriers that were said to have coverage loss
And you are sitting here claiming your TMo phone worked the whole time.
What were you doing to help your fellow man during this time?
Oh that's right, you were busy on Twitter. Nevermind.
2. oldghost (Posts: 8; Member since: 30 Oct 2012)
Perhaps they should go further and reduce a customer's bill for the days they were without service.
Why should customers pay for a full month if service has been out for days?
6. oldghost (Posts: 8; Member since: 30 Oct 2012)
Bad comment down rank?
For saying that a carrier should adjust a bill due to outage or interruption?
We must have a hidden Verizon agent on this site.
3. jenna_23 (Posts: 145; Member since: 02 Apr 2010)
FROM what I heard from my family members in the NY n new jersey area tmobile and att were the ones that came up first cuz of there roaming agreements then sprint then .... Lastly Verizon I felt bad for my sister that has Verizon she was the one without service the most time while her husband was able to talk on his att phone I would imagine it must of sucked having Americas most reliable network not work after the disaster while att that has a bad reputation didn't take a long time to get there network up and running after the disaster same with tmobile.
8. richardyarrell2011 (banned) (Posts: 510; Member since: 16 Mar 2011)
Yes you are 100% correct. I have Tmobile and my service was great when I walked off my job Sunday night in Lower Manhattan all the way home and for 4 days later in the Bronx. At the height of the storm Sunday night into Monday morning I was on the phone taking to a friend in jersey city who has a Razr Maxx Hd phone on Verizon his phone went dead totally. I didn't hear from this person till Wednesday 6pm. I left 8 messages on this persons Verizon phone which went straight to voice mail on first ring. My Tmobile service was working very well through the whole ordeal except from 9am to 1pm on Monday no text messages went out. But after all was well. Through the height of Hurricane Sandy I was on twitter and Facebook with friends that live in various areas from Staten Island to Jersey City and all was on line using our smartphones for over 8hrs using Tmobile and At&t..
9. PAPINYC (Posts: 1834; Member since: 30 Jul 2011)
I live in Lower Manhattan and had service the entire time except that same window on Tuesday during the early part of the day. However, I bounced periodically from 4G to 3G and back to 4G but, had service the entire time outside that short window early Tuesday. And, I know "youza' lie" because my Mom was with me in my apartment and she lost service COMPLETELY on Wednesday morning and she has T-Mobileless; her service wasn't restored until about 5:20 PM yesterday, only AFTER the power was restored to the Lower East Side. My brother, who also has T-Mobileless and who lives about 7 blocks away also had no service in his iPhone; he had to use his roommates AT&T iPhone. Ironically, since my brother's iPhone is unlocked it was showing AT&T in the status bar; I think it was iConfused.
Furthermore, I took my Mom's GSII with me yesterday to charge it and on my way down on the M15 it completely lost service below East 34th.
Sidenote: pay your bill on time like the song says 'bug-a-boo!'
24. EXPLORER901 (Posts: 6; Member since: 11 Dec 2011)
You lie.I got a call from a Verizon customer this morning asking for some bonus min because he was letting lot of people use his cellphone to call their insurance companies.He told me that vzw is the only carrier that work in NJ and we going to have lot of custumers after everything settle down.I told to him to not worry about overage charges we will take care of the bill
25. PAPINYC (Posts: 1834; Member since: 30 Jul 2011)
Thank you, he's a big unhappy lying troll with bad cell service who habitually, by his own admission, pays his T-MobileLess bill late. I bet he even had to use payphones. I am proud of Verizon network ability throughout this and, I don't even work for them.
BTW, check out my avatar photo (Grand Central Graybar Bldg)
4. tuminatr (Posts: 579; Member since: 23 Feb 2009)
my sister lives in queens and for maybe an hour she could not make are recive long distance calls, local calls, text messggeing and data has not skipped a beat. she has verizon her roommate with t-mobile did not have service
5. Robert235 (Posts: 48; Member since: 30 May 2010)
i only could of made calls on 4g signal ,3g and 2g no luck
12. JC557 (Posts: 641; Member since: 07 Dec 2011)
One thing I noticed at Verizon was that their bars would go from blue to white and then drop down to 1X while other phones didn't.
13. PAPINYC (Posts: 1834; Member since: 30 Jul 2011)
You said it!! That drop to 1X just meant you had no data connection and, therefore, could not surf the web or sync email or anything that relied on 3G/4G Data connectivity BUT, YOU STILL HAD VOICE SERVICE MOSTLY THE ENTIRE TIME. My Mom and brother both have T-Mobile; my Mom's phone went dead with "NO SERVICE" Wednesday morning while my dear brother had no service on Monday night as soon the the power went dead so did his trusty unlocked (T-Mobile) iPhone 4S.
I also received an email from Verizon stating that customers in the affected and surrounding areas could go into the corporate stores abd were free to charge their phones and use the various devices in the stores; it even stated laptops would be available!!
19. JC557 (Posts: 641; Member since: 07 Dec 2011)
I meant the Droid Razr HD and M. others were still 4G LTE. It turns out that a phone reset would solve that.
I had LTE throughout and after the storm.
22. ChrisTheTechGuy (Posts: 84; Member since: 04 Nov 2010)
1x is a data speed....similar to dial up...1x indicates a 1x data connection. nothing next to your bars indicates voice coverage only
17. Ralston1983 (Posts: 64; Member since: 03 Feb 2011)
I did have an extended period of time during Monday night where I was in 1x mode. But from what I experienced, sprint members were out the most.
18. Reluctant_Human (Posts: 673; Member since: 28 Jun 2012)
Bottom line is during this disaster it all depended on where you were which service provider was better than the others but Verizon was the best where I'm at.