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Verizon clarifies "diagnostic tool" capabilities in the LG Revolution

Posted: , by Scott H.

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Verizon clarifies
We reported yesterday that the latest update to the LG Revolution included a somewhat suspicious “Verizon Diagnostics Tool”. The idea behind the tool is so that a customer service rep can take remote control of your phone while you are on the line, to get the necessary information to try and trouble-shoot whatever problems is being reported.

After the privacy brouhaha of the Carrier IQ scandal, users are rightly suspicious of new software that provides remote data gather abilities to a network carrier, and word of the new app spread quickly across the web. Today Verizon has clarified what the app can and cannot do. In a statement to Android Central they stated that the app doesn't collect information in the background when it's not work, specifically that “no personal data like keystrokes or web history, location, etc., is logged or saved."

Of course we don’t expect developers to take Verizon at their word – they will undoubtedly peak under the virtual hood to see what the app is doing and what it can collect – but in all honesty that’s another layer of protection for you, the consumer. If Verizon is doing anything unsavory with the app we’ll hear about it very soon. Otherwise, an app that can help aid users during a tech support call is probably a good thing for most users.

It looks like Verizon was aware of the potential privacy pitfalls of this (we imagine the Carrier IQ scandal is still fresh in their minds), and it appears as though LG Revolution owners have little to be concerned about regarding the new app and privacy.

source: Android Central

8 Comments
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posted on 19 Mar 2012, 12:21 3

1. jmoita2 (Posts: 930; Member since: 23 Dec 2011)


Sure,Verizon...
And I was born yesterday.
It's amazing how Corporate America works hard every day to make privacy a thing of the past,be it in your PCs.email account,cell phones and everything else. They just can't have enough power,can they???

posted on 19 Mar 2012, 12:59 2

2. tedkord (Posts: 4767; Member since: 17 Jun 2009)


Or profit. First, they say you need data for that smartphone to work (a lie). They force an unlimited data plan on you for each smartphone. Then, when the radio technology advances to the point that you could actually use a phone, the yank the unlimited plans, and limit you to 2gb for the same price, with exhorbitant overage prices. An LTE phone can do 2gb in 2 days or less. And, if you're grandfathered in to unlimited data, we'll just throttle you after some arbitrary amount down to 2g speeds.

Then, they eliminate 1 year contracts, so you are locked into a 2 year deal if you want a subsidized phone - to cover the cost of the phone subsidy supposedly (of course, if you buy the phone at full price, you still pay the same amount monthly for the plan).

Want a family plan? Sure, we'll give you the same amount of data or voice minutes, but you'll need to pay at least $10/month more for each phone.

US carriers are scumbags.

posted on 19 Mar 2012, 14:45 4

3. tluv00 (Posts: 134; Member since: 18 Oct 2007)


Hey Verizon customers. Does big red at least buy you dinner before f*****g you?

posted on 19 Mar 2012, 16:16 1

4. tward291 (Posts: 559; Member since: 14 Feb 2012)


tmobile has this feature on there phones

posted on 19 Mar 2012, 17:30

5. jordan.300 (unregistered)


PLZ ANSWER! Since we're on the topic of Verizon, what happened to Alltel? I used to have Alltel and now we have Verizon here in Nebraska. But, Georgia and like 9 other states still have Alltel. Will someone please give me some help on what's going on because I am so confused!

posted on 19 Mar 2012, 18:16 3

6. jmoita2 (Posts: 930; Member since: 23 Dec 2011)


The majority of Alltel was taken over by Verizon. Due to anti trust regulatory constraints,Verizon couldn't purchase the entire network...that's what happened.

posted on 20 Mar 2012, 18:28

8. jordan.300 (unregistered)


Alltel was a great network with more customizable phones! Seriously, it gets annoying sometimes!

posted on 19 Mar 2012, 18:34 1

7. BlacRaZredge (Posts: 36; Member since: 06 Mar 2012)


alltel sucks anyways. im so glad they are gone from mn

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