Verizon axes top shared data tier, is making a heavy internal push to promote Share Everything plans
0. phoneArena 25 Jun 2012, 14:23 posted on
According to our sources Verizon has axed it's 30 GB shared data plan, but is handsomely compensating employees who convince you to switch to any other Share Everything plan...
This is a discussion for a news. To read the whole news, click here
1. bambamboogy02 (Posts: 398; Member since: 23 Jun 2012)
I work for verizon I promise, and they are not forcing you to switch. And we are calling customers and it is saving a lot of customers money. Think about it. From the CURRENT plans that are available now , an unlimited text plan with 700 mins runs $99.99. Just by having 2 smart phones on that account, you add $60 ($30 per smart phone habing 2GB each line,), so you pay $160 before tax. New plan gives you unlimited minutes, unlmited text, and you share data 4GBs of data. It will run you $150 a month. You save atleast $10 dollars plus get the advantage of sharing the data. Since everyone does not use data the same. If one line uses 1 GB, and other uses 3Gb, you are still ok. If this was the current plan, The line that used 3GB would be billed for overage since it exceeded the 2Gb limit. I hope this make sense. Verizon is not pushing extra to switch. But If it makes financial sense for the customer and they agree why would you not like to maximze the value of new plans when they become available?
3. Scott_H (Posts: 167; Member since: 28 Oct 2011)
There is no doubt that the Share Everything plans can save some people a lot of money - although it won't save people money if they are on a grandfathered unlimited plan (which by the words of Verizon CFO Fran Shammo is exactly the point).
The point is that according to some employees there is direct compensation for getting people to switch - that doesn't mean anyone is being forced, or that it may not help some people, just that in some cases the salesperson may have a specific incentive, so we are urging customers to do their homework before they go in.
Informed customers are a good idea in general, regardless of carrier.
5. bambamboogy02 (Posts: 398; Member since: 23 Jun 2012)
Informed customers are always good. It makes everyones job involved a lot easier when the customer, who pays the bill, knows what they are paying for and what they are getting for what they pay. Those with unlimited, even now, some use more then 5 Gb, but not often. Those who do use more data, can keep unlmited data. They have that option, but might not like the fact of paying full retail for a phone or bringing in a phone from another source, ( example: friend, family, ebay/craigslist) but that options are still there.
49. stormhaven_8 (Posts: 6; Member since: 25 Jun 2012)
I am chiming in for the Northeast area of Verizon, WE ARE NOT being compensated to change people over to the new share everything plans. I understand this might be different from region to region but in the Northeast we want to advise our customers and provide them with the best possible solution, even if that means staying on their current plan.
70. Synack (Posts: 676; Member since: 05 Jul 2011)
AND now we are back to choosing which weapon to kill ourselves with.
Which STD is the best to get?
Well, it was Verizon for a good bit.
This killed that.
Good thing there's a crapload of WiFi in my daily routine.
95. Scott_H (Posts: 167; Member since: 28 Oct 2011)
Good the hear Stormhaven, although you may want to check back in over the next week or so...some of it may roll out with additional training.
Also, I want to be clear that many sales reps at all of the carriers actually want to help customers regardless of the compensation model - I know too many to believe they are all out to get us. But I still think it's important to relay this information when we get it so customers can be prepared - if you do happen to draw a less scrupulous sales rep, it's probably too late to inform yourself.
7. bambamboogy02 (Posts: 398; Member since: 23 Jun 2012)
I am not here to argue, just give facts about everything. That is all. Please do not mistake me for arguing or being biased in way. Even though I work for a company, I to am a consumer and have the ability to think on my own.
11. Scott_H (Posts: 167; Member since: 28 Oct 2011)
We appreciate your comments - much like other internal goals and compensation, we need to remember that Verizon (and other carriers) also vary their strategy in different markets. It's easy to imagine early 3G markets (where a lot of the grandfathered contracts are) perhaps being an area where associates get more of an incentive.
15. androiddownsouth (Posts: 598; Member since: 02 May 2012)
How many people honestly agree with everything their employers do? I doubt there are many. We do the best we can, and in customer service, as long as we keep the customer's interests at heart and do the best we can for them, that is the most important thing bro.
12. ReturningToNokia (Posts: 130; Member since: 09 Jul 2011)
Is this your sales pitch?
39. bambamboogy02 (Posts: 398; Member since: 23 Jun 2012)
It is not a sales pitch, since I am not trying to sell you on anything. Just informing you on what the new rate plan is, to help better understand VZW's new rate plans. Again, I am not shore why the personal shots are being takin here. I am no way selling anything. Just informing. So If that's what this comment section is for, to try to "flame" people based on there comments, then so be it.
32. cripton805 (Posts: 1252; Member since: 18 Mar 2012)
Being a Verizon unlimited customer, Im paying.... For 2 phones
700 mins shared - "only use 350mins a month due to mobile 2 mobile"
Unlimited Texts shared
Unlimited Web / phone
Asurion Ins. x2
I pay $170
Last month combined we used about 24gb of data which was the most we ever used by a long shot. We've been watching Netflix and using any possible thing web related most of the day all month. I'm definitely saving money with my unlimited data plan. Why would unlimited mins be a benefit if a whole lot of people had Verizon mobile to mobile to begin with and they even had unlimited friends & family? We havent had a landline for years and we only went over our mins 1x.
This is just a gimmick for people to give up their unlimited plans. I SIGNED for unlimited and I should continue to get unlimited without harassment and Verizon's BS... If I want to use 50+ gbs then I should be able to since that is what they ONCE promoted without any damn throttling. They should never over a service their not willing to give.
How about going to Red Robin and they promote BOTTOMLESS fries and they give you ONE fry every 30 mins. ? LOL
Then they harass you about your order...
38. androiddownsouth (Posts: 598; Member since: 02 May 2012)
Verizon has not promoted unlimited data in a year now. You can keep it you will just have to buy your phones at retail. Your current unlimited data is valid and will be so until you sign a new agreement. If you don't sign a new agreement, you are fine.
I understand your frustration, but please don't complain about things being "promoted". I'm sure it was promoted a year ago or longer, but not anymore.
54. VerizonClowns (Posts: 3; Member since: 25 Jun 2012)
No offense, guys, but corporate Verizon employees are the biggest Kool-Aid drinkers in the indusrtry. I used to sell for a National Retailer and I always put Verizon first. But now, they are no better than AT&T.
I can't stick up for these clowns anymore.
Here's one for you: So, if I am continuing to use or bring my own phone to the picnic, why is my bill still so high? Forget that my data is still "unlimited", I need that for all the skunkware you people put on my phone. If your not subsidizing my phone anymore, then why in the world would I still be paying the fortune I am? Maybe you should take off your rose-colored glasses and figure that one out, go ask your boy Fran Shamu.
I'm sure I'll get the usual prep-and-roll answer here from some overpaid Big Red jockey.
62. shaxar (Posts: 7; Member since: 23 Dec 2011)
Since when does getting a phone affect plan pricing? If you buy a phone full retail, great, no contract. If you want a subsidized phone, sign a 2 year contract... why do you assume that just because you're bringing your own phone will have an affect on your bill? Do any carriers lower your bill if you provide your own phone?
59. cripton805 (Posts: 1252; Member since: 18 Mar 2012)
While being a great Verizon customer paying all my bills on time and at times paying in advance...
... Why would I not be offered great phones at a low price RENEWING my 2 year contract? All while KEEPING the contract I started with. Theyre still making good money with me. I pay more than $2000 dollars a year without going over. I didnt even get my Razr free. I paid $300 and $600 is retail... Verizon doesnt pay $600 so how much do they mark it up? Maybe theyre just breaking even. So in a sense its like Im still paying for the phone, and they are just putting a little on top.
Id rather just switch to Sprint as soon as they get LTE in my area, then its bye bye Verizon.
61. thetvdude (Posts: 2; Member since: 08 Nov 2009)
Do you really believe it will be different at Sprint who is cash starved and is going to have to pick up their margins to stay competitive? That's a good one. Just buy phones on ebay and don't sign a contract or recognize that this is the way the business works and stop moaning
63. shaxar (Posts: 7; Member since: 23 Dec 2011)
Verizon doesn't make phones, they offer a service. Does your cable company give you a free TV for subscribing to their service for years?
79. cripton805 (Posts: 1252; Member since: 18 Mar 2012)
No. They give you free boxes to use their service...
91. Beholder88 (Posts: 81; Member since: 30 Mar 2012)
And you have to give it back when you cancel...
97. cripton805 (Posts: 1252; Member since: 18 Mar 2012)
Ive been paying for my phones, most likely at their cost. So therefore they MIGHT had been losing very little and is definately not a loss when Im paying thousands a year. FYI.
And some dont require returns FYI. again for the TV example. We had dish and kept ALL equipment when we cancelled years ago. And later we only returned the boxes, not the dish.
92. master0fursinz (Posts: 104; Member since: 26 Apr 2010)
sorry i think you rent the box and the remote with it. look again at that cable bill. time warner does it all the time.
96. Scott_H (Posts: 167; Member since: 28 Oct 2011)
Actually I'm surprised they haven't thought of this yet - offer a cheap 42 inch flat screen for a locked-in 2 year commitment that doesn't happen to include your best offers. I bet they'd make a killing.
78. bambamboogy02 (Posts: 398; Member since: 23 Jun 2012)
Just like with any product out in the market, once it is no longer offered, produced, manufactured, you can no longer obtain it. Same goes with what you started with. You signed a 2 yr contract, both parties fulfilled there ends. Now since the contract ended, neither party is legally bound to one another. So if you would like great phones with a low price, and renew a contract, you will have to choose a current rate plan that is offered to take advantage of lower priced equipment. Things are changing, and everyone will have to think about data from now on. That's all man. I understand your frustration, but it's going to happen sooner or later.
55. JunitoNH (Posts: 1484; Member since: 15 Feb 2012)
Because as progressive as their network may be, the people making the decisions are fifty- sixty years old men. Yeah, this gimmick would had worked six years ago, but as you so eloquently pointed out, most folks use mobile to mobile and free apps.
52. JunitoNH (Posts: 1484; Member since: 15 Feb 2012)
Your reasoning and math sounds logical, but you have to remember one thing, most people don't spend hours talking on the phone. I'll use me as an example: (2) lines current share plan, 700 minutes; no text plan, why?, already paying for data. math: 69.00 -15% + 60/4G data+ taxes gov. crap blah blah = $135
***Yes new Share have unlimited voice(most friends/family have Verizon), text (iMessage+Google voice), and 1G of data for two lines, also have to pay an additional $6/month(compared to old plan), don't think so. If they really cared about the consumer they would had made the data allotment at least 4G. Wasn't Verizon the one professing the fact most users don't exceed 750M? so what is the problem? I'll tell you, they're hoping most exceed it, so they can charge an additional $10/G.
64. shaxar (Posts: 7; Member since: 23 Dec 2011)
If overages really were the goal, don't you think they would have set it closer to minute overages? $0.45/min vs. $10/GB overage... Just saying, I don't think overages were the goal here
73. jroc74 (Posts: 5834; Member since: 30 Dec 2010)
I am one that it will save money for.... but I will be giving up unlimited data on 1 line. I just signed up for a 3 line family plan and it will save me a great deal of money....
What I wanna know is....how come I never heard about the 20GB and 30GB amounts before today???
99. dmckay12 (Posts: 243; Member since: 25 Feb 2012)
Good because they will have to pry unlimited data from my cold dead hands.
100. jherz6 (Posts: 216; Member since: 23 May 2008)
You are so full of it. You are forcing people to switch. First of all if I want to upgrade and not pay full price you have to switch. If there are four lines of service on the account and one switches all have to switch or get a stand alone data plan. There is no real benefit for sharing data unless your the only one sharing it because you have multiple devices like a phone and say a tablet. So you don't have multiple data plans. True IF you agree, not just because you don't want to pay full price for a upgrade. I have been with verizon since they were air touch and as soon as I can cancel without paying a etf I will unless verizon gets a clue in the mean time.
2. steven252000 (Posts: 64; Member since: 10 Feb 2010)
Verizon is nothing more than money hungry/greedy a-holes!!! If Verizon was not the only real option for me and my family I would so go elsewhere although they are all pretty much evil!!
4. bambamboogy02 (Posts: 398; Member since: 23 Jun 2012)
Also, how many people wish they could you the hotspot on there 4G LTE phones at no additional cost? new plans allow you to take advantage of all the features of you phone, and use your data plan. This is a huge advantage!!!! How many times have you been stuck with no internet connection and had your phone and wished it could be used as a hotspot for free and use your data? that is not available to do with the new plans.
6. theBankRobber (Posts: 674; Member since: 22 Sep 2011)
Im not on Verizon but this is good news if I ever decide to switch from Sprint. Thanks for the details :)
27. theBankRobber (Posts: 674; Member since: 22 Sep 2011)
FoxFi on my Photon only works for 3g, if I put my phone on 4g it doesn't give me a connection. The phone still has a 4g connection but anything connected to my phone via foxfi has nothing. So im stuck using it with 3g using this app
43. CupZ83 (Posts: 18; Member since: 19 Jun 2012)
I left sprint for VZ last month but I made sure preordered SGSIII to get 2GB data instead of paying 50 for 1GB i cannot get my head around how that is a good deal for 1GB data at 50 maybe jus maybe 40 but no way for 50 either way i got my 2GB for 30 so im set :) not unlimited like i had with sprint but not abysmally slow so to the point unlimited was worthless! now jus the agonizing wait for the sgsiii haha
46. stormhaven_8 (Posts: 6; Member since: 25 Jun 2012)
Quick question on this, on your "current" plan did you choose to go with the 450 minutes with unlimited texting for $60 a month plus your 2GB data for $30 or did you choose $40 a month for just voice, no texting and then the data? If you chose the first one, the new plan is only $10 more but gives you unlimited talk and text, as well as the means to use free mobile hotspot on that 2GB.... I think the new plan sounds like more of a steal to me.
74. jroc74 (Posts: 5834; Member since: 30 Dec 2010)
I tried FoxFi and a tether hack..and FoxFi heated my phone up lot more than the hack.
I wonder how would having it legit do for heating up the phone?
8. rd0311 (Posts: 1; Member since: 25 Jun 2012)
This is not good news!!!! Verizon is money hungry and is never going to do anything for the customer. This is a way for Verizon to suck more money from their customers pockets. A shame I say.
They needed to get every one off the grandfathered accounts and they finally did it. My family will be looking to change carriers.
20. items17070 (Posts: 70; Member since: 20 Dec 2011)
Thats the truth, the article said ' employees who are successful at switching customers over are in line to make “quite a bit of money" '
Gee!! wonder where ALL that extra $ comes from!! DUH! the customer! again verizon sucks more money from their customers pockets!
26. androiddownsouth (Posts: 598; Member since: 02 May 2012)
As an agent, I have seen nothing of the sort so far, and no matter my compensation, I will not recommend switching plans to share everything unless the customer truly stands to benefit.
30. cybervlad81 (Posts: 85; Member since: 04 Apr 2011)
Hopefully there won't be those under the radar changes that when I was a manager for Verizon, people would get caught doing. "Oh, so an so, has unlimited on two lines and only uses 2gb a month so I will stealthily change his plan to a $60 shared plan and he won't notice..." Not saying it will happen, just that it could and I have seen reps do worse.
33. androiddownsouth (Posts: 598; Member since: 02 May 2012)
That is a valid worry for any wireless carrier when price plans change, and I've helped customers who have had that very thing done to them at other locations. If I caught one of my reps doing that they would quickly be in need of new employment......
81. hybris (Posts: 56; Member since: 05 Dec 2011)
Maybe that's a reflection upon you as a manager? I am a CSR at Verizon and have never seen anyone of my co-workers do anything like that. Anyone who did that would be risking their job for absolutely no personal gain. Really, what would the incentive be? If you're being honest, I am glad you are no longer managing any employees here. Reps don't proactively look to cancel someone's unlimited plan, that's nonsense.
65. shaxar (Posts: 7; Member since: 23 Dec 2011)
except the fact that the article is wrong. VZW employees are not compensated more or "extra" for getting customers to switch plans.
53. QWIKSTRIKE (Posts: 982; Member since: 09 Mar 2010)
Stock holders my friend....investors want to see the stock make it and stay over 40.00 a share. During the conference call they introduced the tiered data plan as a way of achieving this. Make more money in the long rung there by increasing profits to share among the investors making them rich!
56. VerizonClowns (Posts: 3; Member since: 25 Jun 2012)
Welcome to the circus!
There's a bar mitzvah with free food and champagne afterwards, only Verizon corporate employees are invited!
9. kanagadeepan (Posts: 862; Member since: 24 Jan 2012)
Once they withdraw UnLimited DATA by showing the UnLimited Minutes and UnLimited Text carrots, then they will bring Tiered-minutes/Text later [after a year or two] and then they will take away your last underwear too...
75. jroc74 (Posts: 5834; Member since: 30 Dec 2010)
You mean bring.....back......tiered talk n text...lol. They already offer tiered talk n text.
10. landale (Posts: 8; Member since: 16 Jul 2010)
I'm sorry, these plans are cheaper for some but more expensive for many. My mother, father and sister are on a family plan sharing 700 minutes a month for $70 a month plus $30 for unlimited texting. Each has a smartphone one is unlimited, one is 2GB and one is 4GB. Looking at their bills they use around 4-5GB per month. Currently they pay $190 per month, under the new plans they will have to pay $200 per month. Sure they get unlimited minutes and tethering but they don't need that. I feel like this is going to be a very common situation where people are going to end up paying more for features they don't want or need.
28. chrisingleton (Posts: 2; Member since: 26 Oct 2011)
Actually the cost would be the same, except they get unlimited minutes now. 3 Lines on the 700 minute plan plus text is $110 ($69.99 for the first two lines $9.99 for the second) then $90 for the data.. Thats $200. So its the same cost just get more.
72. items17070 (Posts: 70; Member since: 20 Dec 2011)
$200!! WOW, thats more then some people car payments, LOL!!!
13. steven252000 (Posts: 64; Member since: 10 Feb 2010)
Thats just it.....for most the new plans are no good (costs more) Only a few people are these new plans good. Most end up paying 10-30 dollars more a month.
14. androiddownsouth (Posts: 598; Member since: 02 May 2012)
Wow some of you guys are bashing Verizon for no reason other than a misunderstanding. These plans are going to help some people, and others not so much. If you have unlimited data, you have options on how to keep it. A very small minority of users(many of which post here) use more than 2GB. You use more, you pay more, it's that simple. That is the way of most of the products out in most markets.
As I sell Verizon for a living, I can't say that I agree with everything they do, but tell me, how many people can honestly say they agree with everything their employer does?
I will continue to help customers get the most for their money, and will talk to them and make sure that their needs are met. Screwing people over is no good way to do business, and anyone that does Verizon business through me will get what best suits them, regardless of my compensation. That is just good customer service, and believe it or not, there are some reps out here that do look out for your best interests, within our abilities.
17. landale (Posts: 8; Member since: 16 Jul 2010)
We are bashing them because this is a typical case of customers asking for shared data to save money and Verizon in turn responds with a price increase. I agree some people will save money especially those who already have unlimited minutes or use a lot of voice minutes but most will see a price increase, especially those with basic phones on their account. I know a lot of people that get $10 add a line to give their young kids a phone for emergencies, now those phones are $30 a month. I'm sorry but these plans represent a win for Verizon shareholders far more than for their customer base.
25. androiddownsouth (Posts: 598; Member since: 02 May 2012)
If you are on the unlimited plans, then no you won't save money. But say if you have several smartphones on the same account at 2GB/$30, then the shared data prices are cheaper per GB.
As to your comment about the $10/mo lines for, say, young kids or elderly relatives that do not want/need smartphones, I don't have an answer for that other than to say I do agree with you.
I'd say so far, it's about 50/50 as to accounts I've seen as to whether people benefit or not with the shared plans.
I will also admit and agree that some people stand to pay a LOT more. Not many, but I've seen a couple.
Do keep in mind that costs for everything are going up on everyone, including operations, as well as handset costs, etc. Being on both sides of the counter in this business, I see both sides of the coin.....
42. bambamboogy02 (Posts: 398; Member since: 23 Jun 2012)
$30 a line for a basic phone also gets added to the new share data plans. Those account charges are lower then then current plans offered. So yes, you see $30 for a basic phone on the account, but what about the lower monthly access charge for the minutes, text, data? How much lower did that go?
47. stormhaven_8 (Posts: 6; Member since: 25 Jun 2012)
My response to the add a line basic phone dilemma is this. I think that all sides of the company, consumers and their employees have taken advantage of the 9.99 add a line to the point that there are non used add a lines out there just used for their upgrade. This new cost ensures that if you are asking for this new line its being used.