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Verizon announces $30 upgrade fee for existing subscribers

0. phoneArena 11 Apr 2012, 09:40 posted on

Effective April 22, all Verizon subscribers on a 2-year commitment will be charged $30 if they want to upgrade their device prior to the contract's expiration...

This is a discussion for a news. To read the whole news, click here

posted on 11 Apr 2012, 11:34

33. bolaG (Posts: 468; Member since: 15 Aug 2011)


I thought that this has always been in place lol. Its just for upgrading EARLY. If you wait till your eligible there's no fee. Doesnt bother me...

posted on 11 Apr 2012, 11:40 1

35. 714reyesj (Posts: 34; Member since: 01 Apr 2012)


Not early! Upgrades are 20months not 2 years! Like i posted above. It's been like that

posted on 11 Apr 2012, 11:48

38. 714reyesj (Posts: 34; Member since: 01 Apr 2012)


Before all this. U buy a phone today and sign a two year contract (24months). Four months before ur contract is up you qualify for an upgrade (20 months).

But now if u use the upgrade that u qualify for u will be charged $30 dollars for upgrading unless u wait 4 more months til u are out of contract. Again this isn't because u are upgrading early because u have always had an upgrade at 20 months. Get it people?

posted on 11 Apr 2012, 11:53 1

41. forgingsteel (Posts: 13; Member since: 11 Apr 2012)


Right, but can't you get an upgrade like a year early if you wanted?

posted on 11 Apr 2012, 12:00 1

44. 714reyesj (Posts: 34; Member since: 01 Apr 2012)


Verizon used to offer early upgrades with a little fee but they stopped doing this a while ago. If u had it before they stopped then u still have it. I can understand the fee because u are doing it early but now they're doing it for ur standard upgrade

posted on 11 Apr 2012, 12:06 1

45. forgingsteel (Posts: 13; Member since: 11 Apr 2012)


Oh okay, I finally get it. Thanks. This does suck.

posted on 11 Apr 2012, 13:21

52. atheisticemetic (Posts: 377; Member since: 18 Dec 2011)


they still do upgrades early called an "annual" (not literally annual like 1 year, just simply put 'annual')

some accounts have them...some dont. it's hit or miss. I think it depends on what rate plan you're on and the primary is the only line that can do so

posted on 11 Apr 2012, 22:00

77. 714reyesj (Posts: 34; Member since: 01 Apr 2012)


Verizon stopped giving people annual upgrades. Again if u had one before they stopped it u still have it but no more annual upgrades.

posted on 11 Apr 2012, 22:15

78. VZAZGuy (Posts: 6; Member since: 11 Apr 2012)


You are correct. People still have Annual upgrades though but once they use it, they won't be getting another one. Any new customers that sign up, will NOT get an annual upgrade but they will be eligible for a new phone every 20 months.

posted on 11 Apr 2012, 11:52 2

40. sasobra (Posts: 2; Member since: 11 Apr 2012)


Maybe enough complaints would get them to over turn it like the $2 bill pay fee a couple months ago.

posted on 11 Apr 2012, 11:56 6

43. networkdood (Posts: 6261; Member since: 31 Mar 2010)


This is the price you pay when doing business with APPLE.....the customers suffer.

posted on 11 Apr 2012, 12:33 4

47. Beholder88 (Posts: 80; Member since: 30 Mar 2012)


Right, to get the cost of the iJunk down low enough for people to afford it, VZW (and others) have to subsidize the price. They need to make up for that cost somewhere I guess. This is going to be a nightmare when customers start calling in and asking about this. Not what I am looking forward to at work. (Yes I work for VZW)

posted on 11 Apr 2012, 13:17

50. networkdood (Posts: 6261; Member since: 31 Mar 2010)


I have the DROID RAZR....love it on ICS 4.0.4. I can tether without extra cost on my 4GB 30.00 plan...thanks VZW and XDA!!

posted on 11 Apr 2012, 13:18 1

51. networkdood (Posts: 6261; Member since: 31 Mar 2010)


....and DROID THEORY...

posted on 11 Apr 2012, 12:33 2

48. networkdood (Posts: 6261; Member since: 31 Mar 2010)


Common sense - phones are more expense to subsidize than 5 years ago. They do more, of course, but they cost 599 at retail value and sell for 199, 99, 49 or free. Those deals cost money for companies. Sad, but true....

posted on 11 Apr 2012, 13:01 4

49. BlacRaZredge (Posts: 36; Member since: 06 Mar 2012)


two words - I-ph*ne subsidize.

posted on 11 Apr 2012, 13:44

53. xmusicianguy (Posts: 96; Member since: 13 Jul 2011)


Yeah they give me BOTTOM BASEMENT DOLLAR value on a HIGH DOLLAR smartphone at trade-in. Then give it a referb and sell it at near new price! Well done! Yeah that's a nice way to make the $30 MORE for upgrades that more acceptable!

posted on 11 Apr 2012, 13:46 1

54. italiapride503 (Posts: 13; Member since: 10 Apr 2012)


This is f**king bs...as a former employee of an indirect vzw agency and a customer...this is completely bogus for them to start charging for upgrades...its great that its less than other companies...but to keep service up and running you people are gunna charge us just so that you guys can keep workshops up and running....compared to places like sprint (whom I am employed with now) provides ReadyNow services for free to give customers a little mini workshop on how to run their phones and they charge more for upgrade fees...verizon, you stepped in it this time.

posted on 11 Apr 2012, 14:01

55. ukfan15 (Posts: 12; Member since: 02 Jul 2010)


You realize the company you work for now, Sprint, charges a $36 upgrade fee right?

posted on 11 Apr 2012, 14:18

56. networkdood (Posts: 6261; Member since: 31 Mar 2010)


I doubt this poster is telling us the truth as he is looking pretty stupid critiizing VZW while working for Sprint and is complaining about an upgrad fee. Either that or he/she is really a noob at Sprint.

posted on 11 Apr 2012, 21:47

74. tedkord (Posts: 4497; Member since: 17 Jun 2009)


But, even with the upgrade fee (which they wave online, BTW), Sprint is till cheaper than Verizon without the fee. Now that Verizon is adding the fee, they look even worse by price comparison.

posted on 12 Apr 2012, 08:39

87. rvpilot457 (Posts: 5; Member since: 12 Apr 2012)


You pay for the service you receieve.

posted on 11 Apr 2012, 14:41

57. italiapride503 (Posts: 13; Member since: 10 Apr 2012)


I love Verizon for the coverage that they provide...its just the fact that they are charging for upgrades...I don't like that the idea...it is cheaper than Sprint which I like the fact...I loved working for the company I previously worked for...excuse me for venting...if you have an issue with that...i don't know what else to say...

posted on 11 Apr 2012, 17:24

64. networkdood (Posts: 6261; Member since: 31 Mar 2010)


no prob

posted on 11 Apr 2012, 14:51 1

58. ZayZay (Posts: 556; Member since: 26 Feb 2011)


Welcome to reality Verizon customers.

posted on 11 Apr 2012, 15:04 1

60. jmoita2 (Posts: 930; Member since: 23 Dec 2011)


They have finally decided to take the red pill...

posted on 11 Apr 2012, 15:25

62. Hotzb22 (Posts: 103; Member since: 30 Mar 2009)


the upgrade fee is not just a fee to upgrade early. anyone that upgrades will be billed a 30 dollar upgrade fee

On April 22, Verizon Wireless is implementing a $30 upgrade fee for existing customers purchasing new mobile equipment at a discounted price with a two-year contract.

posted on 11 Apr 2012, 16:17

63. smallcolabear (Posts: 81; Member since: 18 Feb 2012)


This takes away one of the edges verizon had since they were the only major carrier that did not have an upgrade fee. However overages for data are still pretty good especially agaisnt Sprint so that is still good.

posted on 11 Apr 2012, 17:24

65. networkdood (Posts: 6261; Member since: 31 Mar 2010)


verizon overages are still good? How so?

posted on 11 Apr 2012, 21:48

75. tedkord (Posts: 4497; Member since: 17 Jun 2009)


Yeah, kinda wondering that myself, seeing as Sprint has unlimited data, and therefore no overages.

posted on 12 Apr 2012, 11:03

95. smallcolabear (Posts: 81; Member since: 18 Feb 2012)


No overages are good but sprint does have overages which are 52.00 bucks a gigabyte on plans that do not have unlimited data. Whereas Verizons are only 10.00 same with AT&T.

posted on 12 Apr 2012, 11:05

96. smallcolabear (Posts: 81; Member since: 18 Feb 2012)


Plus other carriers throttle their data even on unlimited plans when you go over a certain amount whereas Verizon does not. I have unlimited before they did ceased to offer it, and I never notice a change it is still as fast as my husbands who has limited data.

posted on 11 Apr 2012, 18:30

66. ziggiec (Posts: 10; Member since: 21 Feb 2012)


Is it me or is verizon getting greedier by the minute? I now put them in the same category as Walmart and Apple. Why should customers pay $30 just to upgrade? Verizon makes me sick. Can't wait for all 3 of my contracts to end. 1 down, 2 to go.

posted on 12 Apr 2012, 13:55

108. smallcolabear (Posts: 81; Member since: 18 Feb 2012)


But AT&T sprint tmobile etc has a 38 or 30 or 36 dollar upgrade fee so even if you end with Verizon your not getting away from the upgrade fee

posted on 11 Apr 2012, 18:35

67. tedkord (Posts: 4497; Member since: 17 Jun 2009)


Ha! I fired off a message to Verizon's CEO Dan Mead, telling him what I thought of the $30 upgrade fee, and it looks like his not too bright executive assistant forwarded it, but mistakenly kept me on the recipient list. The reply I got said simply...

"Here we go..."

You could almost see him rolling his eyes. Shows what Verizon thinks of their customers. :p

posted on 11 Apr 2012, 20:35

69. Androidmax (Posts: 1; Member since: 11 Apr 2012)


And I need a new phone also. I guess what I will do is cancel my account with them and go to Sprint.

posted on 12 Apr 2012, 14:13

112. smallcolabear (Posts: 81; Member since: 18 Feb 2012)


And by going to sprint you will dun dun dun have upgrade fees.

posted on 11 Apr 2012, 21:52

76. VZAZGuy (Posts: 6; Member since: 11 Apr 2012)


Okay you wack jobs. There is already a $20 Annual upgrade fee that exists if you go into a Corporate location and upgrade your phone early but not at a Indirect location. The $20 fee is going to $30 and is effecting Annual upgrades, prepaid customers, business accounts and anybody that has a work discount on their plan. Ex. Target, Chase, Kroger etc. Verizon has the best selection of phones as well as the best service. Yes we are a little more than all the other companies but which of the other carriers actually have 4G? I'll answer that NONE! They claim they all have 4G but do a speed test on any of the phones and its like 3.4G not 4G. Come on people. If this fee is so much of concern then switch companies its not that hard. I want people to comment on this. Im ready for you!

posted on 11 Apr 2012, 22:16

79. 714reyesj (Posts: 34; Member since: 01 Apr 2012)


Read the article bro no one gives a s**t about the early upgrade fees associated with annual upgrades most people already know this. What we are complaining about it a $30 fee on ur standard upgrade at 20 months. Now theyre telling us "congratulation valued customer u qualify for ur standard upgrade with a $30 upgrade fee but dont worry our fee is about 15% less than our major competitors. If u don't want to pay this fee wait 4 more months until your contract is up." they have pretty much pushed the standard upgrade back 4 months and made what used to be ur standard upgrade an early upgrade because of the fee.

posted on 11 Apr 2012, 22:41 1

81. VZAZGuy (Posts: 6; Member since: 11 Apr 2012)


Your awesome and a joke. This is why that are doing his..... "This fee will help us continue to provide customers with the level of service and support they have come to expect which includes Wireless Workshops, online educational tools, and consultations with experts who provide advice and guidance on devices that are more sophisticated than ever". Verizon is spending a ton of money for people like your mom and grandma that are getting smartphones and they don't know how to even use them. They then go into a Verizon store to attend a workshop before store hours. Whether you upgrade at 20, 24 or even 35 months your still going to pay the $30. Its not that hard to switch companies then. Who is the only provider that actually has 4G? Verizon. Exactly. We have the latest and greatest devices then any other company. Come on dude really?

posted on 11 Apr 2012, 23:02

82. 714reyesj (Posts: 34; Member since: 01 Apr 2012)


"Effective April 22, all Verizon subscribers who want to upgrade to a new device, be it a smartphone or a tablet, prior to the expiration of their 2-year contract will be required to pay a $30 upgrade fee."

Key word PRIOR... So your "even 35 months" comment is wrong bro. Sounds like u work for Verizon in AZ. Corporate Verizon or retailer?

posted on 12 Apr 2012, 10:21

92. Hotzb22 (Posts: 103; Member since: 30 Mar 2009)


wrong verizon's press release says this..

On April 22, Verizon Wireless is implementing a $30 upgrade fee for existing customers purchasing new mobile equipment at a discounted price with a two-year contract. This fee will help us continue to provide customers with the level of service and support they have come to expect which includes Wireless Workshops, online educational tools, and consultations with experts who provide advice and guidance on devices that are more sophisticated than ever.
While the upgrade fee is not unique to Verizon Wireless, most devices can be traded in with our green friendly trade-in program atwww.verizonwireless.com/tradein as a way to save money or potentially offset the fee completely.

http://news.verizonwireless.com/news/2012/04/bl2012-04-11.html

posted on 12 Apr 2012, 10:58

94. 714reyesj (Posts: 34; Member since: 01 Apr 2012)


Well I'm just going off of what this article wrote. And this article says prior so that's what I thought.

posted on 12 Apr 2012, 06:28

83. IamTheGodfatherofCell (Posts: 33; Member since: 05 Oct 2011)


Actually ATT has 2 different 4g services to offer...better smartphone selection...and.cheaper plans with.more.perks. If you are out of 4g area with vzslow you go.back to their 3g service which is slow and pathetic. Att has 4g lte and hspa + ...so you continually pull in.speeds faster than anything vzslow has to.offer.

posted on 12 Apr 2012, 09:32

89. atheisticemetic (Posts: 377; Member since: 18 Dec 2011)


IF you get ATT coverage that is and deal with their horrible customer service.

i'll pass

posted on 12 Apr 2012, 11:07 1

97. bufriend11 (Posts: 2; Member since: 12 Apr 2012)


Dude you should punch your self in the nuts, to say you even have 4g is a joke hspa+ bahahaha. Just like with your iPhone SW upgrade that replaced the 3G to 4g bahahaha. Dude I work for Verizon and I do not hate on AT&T we both have the largest network, but to say you have 4g. AT&T is years behind getting a 4g network like Verizon, AT&T's only hope was T-Wack and that didnt work out and had to lay-off employee's adding to more unemployment to the US.

posted on 12 Apr 2012, 11:23

98. smallcolabear (Posts: 81; Member since: 18 Feb 2012)


Thank you I was trying to explain this on a different post for sprint and AT&T and a sprint user got all pissed about it so I am happy someone else can see it too (I work for verizon as well ha ha ha)

posted on 12 Apr 2012, 11:27

99. smallcolabear (Posts: 81; Member since: 18 Feb 2012)


AT&T ,as mentioned below, does not offer nearly the market for 4G as Verizon does not even by 1/3. Their CEO being quoted that they are 2-3 years behind Verizons technology. Verizon has over 200 markets right now that will be more than doubled in 2013 and AT&T will still be behind. Their HSPA+ is just as equivalent to 3G 1/2 where 4G LTE works faster even in a 3G network.

posted on 12 Apr 2012, 08:58 1

88. tedkord (Posts: 4497; Member since: 17 Jun 2009)


See, now this is the kind of arrogance and ignorance that is all too common in correspondence with Verizon. Sadly, you are much more typical of a Verizon CSR than one would expect.

I have, in 10+ years with VZW, never once been charged a $20 (or any dollar) upgrade fee. And I don't mean they tried to charge it and I disputed so they removed it. It wasn't even brought up, or trust me, I'd have gotten it waived.

And, let's not lie here. THIS is why they are doing this - "Because other carriers are, and we feel we can get away with it." Period. They were supplying these bogus workshops for years now while still showing a healthy (obscene) profit.

Hey, here's an idea! If people don't know how to use their smartphones, charge THEM for the classes to learn it, and not me, who's never had or needed any workshop for my phones.

Also, best selection of the latest and greatest devices? Are you on crack? You got the iPhone, what, 4 years after ATT? The SGS came out 4-6 months after every other carrier in the US had it, and you didn't even get the SGS2. In fact, the only "latest greatest" you can legitimately claim is the Galaxy Nexus, and it's honestly just a middling phone, designed to be a stable reference, not a performer. Verizon always gets the latest phones last, right before the next generation is coming. And, they've usually castrated it in some way - half the ram or storage of the same model on other carriers.

My personal smartphone contract is up in May, and my wife's and daughter's are up around December. I'm holding off on an upgrade, because nothing you have is in any way intriguing. If, when we all three come up, you try to charge me an extra $30 upgrade fee, you'll never see another penny from my family. I'll go Sprint, or prepaid. Hell, my 4G service from VZW is spotty at best, and your 3G is so pathetic as to be a joke. It's 2G speed. Sprint 3G is fast, and still unlimited.

Also, ATT does have 4G now. It's not rolled out as far as Verizon's, but it will be.

posted on 12 Apr 2012, 09:38

90. remixfa (Posts: 13902; Member since: 19 Dec 2008)


dude, i worked at VZW for years. chill. VZW is a great company but they also have the highest profit margins in the business.

This is probably also to help offset the iphone subsidies.. again, everyone gets to chip in and pay for apple's greed.

As far as speed goes, Tmobile has a larger 4g network to start with and is only marginally slower in actual speed tests, yet half the price. Your phone cant process data fast enough to tell the difference between 15mb/s and 30m/bs. So its just a bragging game. And for 140 bux with data overages, u can keep your bragging. I'll take the $60 unlimited plan without data overages

posted on 12 Apr 2012, 09:48 1

91. Zorin (Posts: 152; Member since: 26 Jul 2010)


So wait out ur 2-Year agreement or deal with the penalty. 30+ the price over the equipment...what's another 30 bucks, right? If I'm getting hit with 30+ after obligation, I might be pissed.

posted on 12 Apr 2012, 18:49

128. tedkord (Posts: 4497; Member since: 17 Jun 2009)


Then you'll probably be pissed. According to the press release, it's any time you upgrade, not just early.

posted on 12 Apr 2012, 10:56

93. bufriend11 (Posts: 2; Member since: 12 Apr 2012)


I Work for the company and all I got to say is you guys wanted the IPhone you got the IPhone. Since we got the iPhone almost all incentives that we offered to the customers have gone away. Thats why those early upgrades, new every two credits went away. Its expensive to carry the apple handsets, look at Sprint they will not make a profit from the IPhone until 2014. Apple has wonderful products and they cost an arm and a leg, so I say stop complaining.

posted on 12 Apr 2012, 13:10

105. tedkord (Posts: 4497; Member since: 17 Jun 2009)


I didn't want the iPhone. I specifically hoped Verizon would never get it, not for the increased costs, but for the network congestion on Verizon's already painfully slow 3g network. The costs are just an added bone in the rump, I guess.

posted on 12 Apr 2012, 11:51

100. jstoned (Posts: 36; Member since: 22 Dec 2011)


Wow wow wow wow wow!!!!! I'm a customer first and a sales man second. I wouldn't sell anybody anything that I wouldn't offer to myself or my family. I love working for Verizon, I'ts the best company I have ever worked for.

But I think Verizon has gone too far. We pride our selves on being the best and offering the best. These money hoarding tactics do not show us to part of the best.
It shows us following what everybody else is doing to hoard some buck$.

I mean gosh, I see how much extra money verizon is bringing in with data overage charges and it's pretty rediculous. Now they want to charge you for just using your upgrade eligibilty. When and where will the greed stop? When will we just go back to the good old days and show that the customers matter more than the corporate greed taking place? We all know that this is not to a customers benefit, not in the slightest.

I'm so sorry phone community and future customers, but we are heading to a dark, damp, scary future of fees and overage charges. A future that doesnt look customer friendly at all.

posted on 12 Apr 2012, 13:12

106. tedkord (Posts: 4497; Member since: 17 Jun 2009)


Glad to see there's someone like you in the company.

posted on 12 Apr 2012, 12:47

102. Creativecoco17 (Posts: 2; Member since: 12 Apr 2012)


Hit up any U.S. Cellular place if u have it around... NO contract after the first and you can upgrade as early as 11 months on some plans without a fee :)

posted on 12 Apr 2012, 13:01

103. THETECHTEAM (Posts: 82; Member since: 12 Dec 2011)


I AM A VERIZON EMPLOYEE AS WELL AS CUSTOMER AND I KNOW THAT THE FEE IS UPSETTING BUT ALL OTHER COMPANIES CHARGE AN UPGRADE FEE. WITH AT&T BEING THE HIGHEST, BUT THERE IS SOME GOOD NEWS OUT OF THAT FEE IF YOU HAVE A (ECPD ID)DISCOUNT APPLIED TO YOUR BILL YOU WILL NOT HAVE TO PAY THAT UPGRADE FEE AT ALL!! AND ALSO VERIZON HAS A TRADE IN PROGRAM THAT WILL OFFSET THAT FEE. ALSO DEPENDING ON THE COMPANY YOU WORK FOR VERIZON HAS DISCOUNTS FOR YOU, JUST GO IN TO A VERIZON STORE AND ASK IF THE COMPANY YOU WORK FOR RECEIVES A DISCOUNT! GOVERNMENT, STATE, PIZZA HUT, LOWES, JUST TO NAME A FEW HAVE DISCOUNTS!! THEY WILL APPLY THIS DISCOUNT TO YOUR BILL MONTHLY TRY THAT I HOPE THAT HELPS!! SORRY :-)

posted on 12 Apr 2012, 13:14

107. tedkord (Posts: 4497; Member since: 17 Jun 2009)


It doesn't matter who else charges it, it's unnecessary. Verizon is already making huge profits, and is already the most expensive.

As for the trade in program, that's a joke. They take your phone, give you half what you could get on Ebay or craigslist, then resell it at a profit. It's not about offsetting anything for the customer, it's about getting a product cheap and reselling it at a markup.

posted on 12 Apr 2012, 14:10

110. smallcolabear (Posts: 81; Member since: 18 Feb 2012)


Actually AT&T are the same price as verizon so that would make them both the most expensive they just offer different data packages. At least here in wyoming thats the way it works.

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