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Verizon announces $30 upgrade fee for existing subscribers

0. phoneArena 11 Apr 2012, 09:40 posted on

Effective April 22, all Verizon subscribers on a 2-year commitment will be charged $30 if they want to upgrade their device prior to the contract's expiration...

This is a discussion for a news. To read the whole news, click here

posted on 12 Apr 2012, 14:59

116. smallcolabear (Posts: 82; Member since: 18 Feb 2012)


seriously...

posted on 11 Apr 2012, 10:21 1

10. shadowcell (Posts: 300; Member since: 28 Mar 2012)


So basically they need alternate sources of revenue in order to educate sales reps and on the knowledge of latest phones and hardware (even though the commercials makes them sound so brilliant) and that's going to cost me $30?

And why can't new customers understand the simplicity of a manual and an downloadable pdf rather than rely on "online educational tools"? My first smartphone experience was just as easy as toying around with the device to get what I need it to do.

Side note: I wish the trade-in program was offered through verizon wireless stores for "instant" savings

posted on 11 Apr 2012, 10:25 1

14. 14545 (Posts: 1605; Member since: 22 Nov 2011)


Trade in program is just BS. You get just as much "trading" to Gazelle or whatever as what you would get from them. Still, you are losing, as they are going to turn around and sell at a profit. So either you pay the 30 bucks, or lose the 30 bucks on the trade in.

posted on 11 Apr 2012, 10:35 1

20. shadowcell (Posts: 300; Member since: 28 Mar 2012)


Depreciation value on CDMA phones doesn't fare well. I understood that the day I signed up with VZW. My phone was worth retail $450 2 years ago upon purchase. Today, $33.

Perhaps I would have better luck on ebay.

posted on 11 Apr 2012, 11:40

36. taco50 (banned) (Posts: 5506; Member since: 08 Oct 2009)


Should have got an iPhone. I sold my 4 to upgrade to the 4S and got $260 for it.

posted on 11 Apr 2012, 19:00 2

68. Sniggly (Posts: 7305; Member since: 05 Dec 2009)


Yes, he should have bought a phone that wasn't available Verizon two years ago.

posted on 11 Apr 2012, 20:37 1

70. KingKurogiii (Posts: 5711; Member since: 23 Oct 2011)


...or you could have just bought outright and used your upgrade for the five...amateur. smh. -.-

posted on 11 Apr 2012, 20:41

72. remixfa (Posts: 14255; Member since: 19 Dec 2008)


put 200 in a CD for 6 months, it will mature just in time for the i5 launch, and the interest garnered will be most of the $30 fee.

posted on 11 Apr 2012, 10:42

22. atheisticemetic (Posts: 377; Member since: 18 Dec 2011)


the trade in program of the 30 bucks is for a gift card and thats when you go from a basic to a smartphone from what i understood

so smartphone to smartphone would still incur the 30 bucks

posted on 12 Apr 2012, 15:02

117. smallcolabear (Posts: 82; Member since: 18 Feb 2012)


however you can still trade it in .

posted on 11 Apr 2012, 10:21 4

11. steven252000 (Posts: 64; Member since: 10 Feb 2010)


So is this just for those upgrading "prior" to their 2 years being up? Or like in my case where mine was up a few months ago am I still gonna have to pay the extra $30? Kinda funny but not....just think a few years ago Verizon use to give those on a 2 year contract $100 towards a new phone when their 2 years was up. Then it went down to $50 and now we have to give them $30.......Wow why don't you nickle and dime us to death.

posted on 11 Apr 2012, 10:27 4

16. 14545 (Posts: 1605; Member since: 22 Nov 2011)


Notice, we lost the 100 dollar NE2 and they started charging fees after we got the stupid iPhone. Thanks iSheeple.

posted on 12 Apr 2012, 08:31

85. rvpilot457 (Posts: 5; Member since: 12 Apr 2012)


Exactly! The 100 NE2 was taken away before the original droid launched. When the $100 NE2 was still awarded, smartphones didn't exist. We had the Envy Touch.. They took away the NE2 program completely along with annual upgrades when we got the iPhone. You can blame Apple for the carriers having to make up profit elsewhere. Also, those of you trying to compare car dealerships to verizon... that you would walk right out if there was an upgrade fee.. guess what? you pay a dealer fee!

posted on 12 Apr 2012, 15:05

118. smallcolabear (Posts: 82; Member since: 18 Feb 2012)


Seriously, this is bad timeing iphone has nothing to do with upgrade fees or loss of unlimited data. Get over the iphone already it is not the source of your problems. Just wait until your 24 months are up and then upgrade without a fee or pay the fee to upgrade early and get over it. it appears on your bill once and then you never see it until you upgrade EARLY again. They dropped the NE2 and annual upgrades to make it easier on the customer and the employee on figuring out which upgrade the customer has.

posted on 11 Apr 2012, 10:22 3

13. 714reyesj (Posts: 34; Member since: 01 Apr 2012)


So u get an upgrade every 20 months but will be charged $30 fee if u use your the upgrade u qualify for unless u wait out 4 more months until ur contract is up? Customers already think that when they qualify for an upgrade it's because they're contract is up so this is just going to confuse/piss them off even more! This is completely retard. Instead of locking people up for another two years while they're still locked up anyways u push it til they're contract is up when they can switch carriers without paying an early termination fee. Wow. Good I hate the direction the company is going

posted on 12 Apr 2012, 15:07

119. smallcolabear (Posts: 82; Member since: 18 Feb 2012)


Then they switch carriers and have an activation fee and still have an upgrade fee defeats the purpose of switching to avoid and upgrade fee.

posted on 11 Apr 2012, 10:43 3

23. bossmt_2 (Posts: 449; Member since: 13 Oct 2009)


Voice your concern to Verizon. Verizon will cave to pressure they've done it in the past. 20 dollar secondary line upgrade fee, remember that?

Once your out of contract you can bet your ass Verizon will waive that $30.

posted on 12 Apr 2012, 15:08

120. smallcolabear (Posts: 82; Member since: 18 Feb 2012)


Once your out of contract the upgrade fee is not charged anyway... it just at the 20 month upgrade.

posted on 11 Apr 2012, 10:56

25. Phullofphil (Posts: 801; Member since: 10 Feb 2009)


I just won't do it. It's worth it now to save up your money avoid the two year contract and buy the phone full price or used. If enough people did that start trying to give better deals. That bulcrap about needing to charge for all these classes and schooling they do is bs. I for sure never use it and they never offer it to me even though I would never take it. There so full of crap about why there charging it. All those fees need to be apart of the original cost of the phone. I never need them when I activate a phone anyway. They can take there two year contract scam and shovit. I maybe could under stand this bull crap if they still allowed you to upgrade in under two years with a discount. So if you have to buy a new phone it's another two years plus full price and another 30 dollars. Yeah like I am gonna pay that

posted on 11 Apr 2012, 10:59 1

26. VZWpino (Posts: 5; Member since: 04 Apr 2012)


Hmmm, so currently, customers are now only able to upgrade every 20 months... 4 months prior to end of their 2yr contract. Sound like if a customer is wanting to upgrade at 20 months or so, but before their 24 months are up... they pay a $30 upgrade fee. If that is the case, then overcome the objective and tell customers to just wait for their full 24 months to be over to upgrade then for no fee. That's how it sounds to me. Everyone else see that?

posted on 11 Apr 2012, 11:04 1

27. KingKurogiii (Posts: 5711; Member since: 23 Oct 2011)


looks like us customers are gonna have to teach ol' Red who's boss around here again. this won't last, this won't last. xD

posted on 11 Apr 2012, 11:11 1

29. biophone (Posts: 1976; Member since: 15 Jun 2011)


Are you kidding there trying to charge 300 dollars for a phone and charge you another 30 dollars on top of that. Thats insane I still haven't got over the whole 300 dollar phone thing. 200 dollars for an iphone seems like alot but 300 is just ridiculous. For 330 it only cost another 70 to get a full blown tablet which isn't subsidized even.

posted on 11 Apr 2012, 22:37 1

80. BattleBrat (Posts: 1476; Member since: 26 Oct 2011)


I paid $300 for my RAZR on NOV 8th Worth it!
I only paid $330 for my tablet, worth it as well.

posted on 11 Apr 2012, 11:11 1

30. theBankRobber (Posts: 681; Member since: 22 Sep 2011)


Wasn't that long when Sprint changed the upgrade fee to $36, I just don't understand what the fee is for anyway. Your already paying for the phone, why you need to stiff me with a fee to upgrade if your already charging me alot of money just for the service alone. Get the FCC to investigate this problem on all carriers, We want answers.

posted on 11 Apr 2012, 11:27

32. forgingsteel (Posts: 13; Member since: 11 Apr 2012)


I'm sorry, I'm relatively new here but I used to be with att where I got my upgrade annually. Now being at verizon I have been frustrated that I have to wait two years. This seems like good news to me. Granted paying extra to do so sucks but at least I'm not stuck with a outdated phone. Am I missing something? Do you have to pay the $30 even if you wait the two years?

posted on 11 Apr 2012, 11:38

34. 714reyesj (Posts: 34; Member since: 01 Apr 2012)


Read my post above bro

posted on 11 Apr 2012, 11:51 1

39. forgingsteel (Posts: 13; Member since: 11 Apr 2012)


Not to be a d**k, but your grammar is horrible and I don't understand your comment above.

posted on 11 Apr 2012, 11:54 3

42. 714reyesj (Posts: 34; Member since: 01 Apr 2012)


Blame the iPad

posted on 11 Apr 2012, 15:11 2

61. theBankRobber (Posts: 681; Member since: 22 Sep 2011)


Maybe your just too damn stupid to understand what he was saying.

posted on 12 Apr 2012, 15:12

121. smallcolabear (Posts: 82; Member since: 18 Feb 2012)


no the fee only applys when you upgrade at the 20 month marker you wait the full 24 months you have no fee.

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