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Verizon announces $30 upgrade fee for existing subscribers

0. phoneArena 11 Apr 2012, 09:40 posted on

Effective April 22, all Verizon subscribers on a 2-year commitment will be charged $30 if they want to upgrade their device prior to the contract's expiration...

This is a discussion for a news. To read the whole news, click here

posted on 11 Apr 2012, 09:44 6

1. N.Reynolds (Posts: 257; Member since: 15 Feb 2011)


I always thought an upgrade fee was some serious bologna. Luckily I never had to deal with them personally until now. Not happy about this.

posted on 11 Apr 2012, 10:27 2

17. Synack (Posts: 668; Member since: 05 Jul 2011)


Will this allow us to upgrade sooner than we could by paying $30? Got my Nexus in December and wouldn't mind getting the SGS3 this year if it's full contract price + $30.

posted on 11 Apr 2012, 10:54 2

24. N.Reynolds (Posts: 257; Member since: 15 Feb 2011)


This is going to be ridiculous! To upgrade all 5 lines on my account it will cost me $150 just in upgrade fees? Are you fauchin kidding me? Even if I don't do it at a Verizon store. Which is stupid because they are getting the money for an upgrade fee when they aren't even the ones doing the work of switching the devices and activating them.

posted on 11 Apr 2012, 11:43

37. CommentBoxEnforcer (Posts: 86; Member since: 13 Feb 2012)


They must take that 30 dollars and go get a quater of weed cause they got to be smoking on something..this s**t is stupid

posted on 12 Apr 2012, 13:02 1

104. THETECHTEAM (Posts: 82; Member since: 12 Dec 2011)


I AM A VERIZON EMPLOYEE AS WELL AS CUSTOMER AND I KNOW THAT THE FEE IS UPSETTING BUT ALL OTHER COMPANIES CHARGE AN UPGRADE FEE. WITH AT&T BEING THE HIGHEST, BUT THERE IS SOME GOOD NEWS OUT OF THAT FEE IF YOU HAVE A (ECPD ID)DISCOUNT APPLIED TO YOUR BILL YOU WILL NOT HAVE TO PAY THAT UPGRADE FEE AT ALL!! AND ALSO VERIZON HAS A TRADE IN PROGRAM THAT WILL OFFSET THAT FEE. ALSO DEPENDING ON THE COMPANY YOU WORK FOR VERIZON HAS DISCOUNTS FOR YOU, JUST GO IN TO A VERIZON STORE AND ASK IF THE COMPANY YOU WORK FOR RECEIVES A DISCOUNT! GOVERNMENT, STATE, PIZZA HUT, LOWES, JUST TO NAME A FEW HAVE DISCOUNTS!! THEY WILL APPLY THIS DISCOUNT TO YOUR BILL MONTHLY TRY THAT I HOPE THAT HELPS!! SORRY :-)

posted on 18 Apr 2012, 20:28

134. brikz4real (Posts: 173; Member since: 24 Dec 2008)


That "work" discount does not apply here, I have found out. The only time and ECPD code applies is if the account is "Corporate Liable" not "Employee Liable". Company accounts with an ECPD (work) profile don't have to pay the fee. However, depending on your employer's "tier" and the phone itself, customer may get a sizable discount on the PHONE that will offset the cost of the $30 fee. Plus, some customers who haven't upgraded in ages still have that lingering NE2 credit til they use it.

posted on 11 Apr 2012, 09:52 2

2. atheisticemetic (Posts: 377; Member since: 18 Dec 2011)


there goes all of my upgrade commission....cheap @$$es will become even cheaper

posted on 11 Apr 2012, 09:54 11

3. Vzw_boy89 (Posts: 1; Member since: 11 Apr 2012)


Alright thats it i quit! No as an employee of vzw for 6 years i understand the fees but come on, i swear in cellphones all we do nowadays is overcome objections which use to take all of 5 mins 2 years ago and now we have to talk for 2 hours just to make a sale. Love my Verizon but com on if your 2 payment fee didnt work what makes you think that the community wont fight this, i hope they do! Remember we control there pay not the other way around.

posted on 11 Apr 2012, 10:21 5

12. troybuilt (Posts: 155; Member since: 16 Dec 2011)


I knew this was going to happen after AT&T changed their upgrade fee from $18 to $36. To this day, I still ponder what the upgrade fee entails. We all already have large bills with a data plans plus the amount of taxes and secret surcharges and now a higher upgrade fee. These carriers must really be desperate for extra cash.

posted on 11 Apr 2012, 14:56 1

59. ZayZay (Posts: 561; Member since: 26 Feb 2011)


If you don't want to overcome objections (job requirement) than I suggest you find a job where you can be lazy. Of course the fee isn't great, but it's not any different than any other carrier. Step your game up and get better at what you do.

PS. if you quit they will find someone more than willing to do your job, and be better at it. That's the way of the sales world.

posted on 12 Apr 2012, 12:46

101. Creativecoco17 (Posts: 2; Member since: 12 Apr 2012)


NOT all Carriers are doing it. ESP. the smaller companies. I do not think any verizon employee is "Lazy" and I dont even work there. :)

posted on 12 Apr 2012, 14:16

113. smallcolabear (Posts: 81; Member since: 18 Feb 2012)


no but the major ones do because the smaller one such as union wireless in wyoming are not even 3G coverage yet so they cannot afford to have fees like that.

posted on 12 Apr 2012, 21:02 1

129. miles16852 (Posts: 208; Member since: 20 Oct 2011)


ZayZay, go back under your rock, also, whats your credit card number, you can pay for my upgrade fee! GREED really is a very serious disease today!

posted on 18 Apr 2012, 20:34

135. brikz4real (Posts: 173; Member since: 24 Dec 2008)


Only the Top 3 companies are implementing these fees to upgrade (VZW, ATT, Sprint). Yes, you should appreciate your job, but at what cost? This is an area in which Verizon really had a chance to distance itself from the competition. But instead, they adopted the money-making philosophy of "If they can do it, then we can do it". I can hear T-Mo employees laughing in the background (although that company isn't all that stable themselves).

posted on 11 Apr 2012, 09:56 4

4. MorePhonesThanNeeded (Posts: 629; Member since: 23 Oct 2011)


Lol, who cares?!? Not sure but there is absolutely no reason to rush to upgrade to a new phone these days. Most phones are damn near the same spec wise and now everyone will be releasing less phones per cycle you can pick and choose and wait if you so like. Me I have no qualms about waiting as I don't really need to grab the newest and most powerful phone in existence on VZW network. This is for people who have serious OCD and must have the newest thing to land, to make money a company has to take advantage of the change landscape and well there are many people who can't live without getting a new phone every year.

posted on 11 Apr 2012, 10:40 5

21. atheisticemetic (Posts: 377; Member since: 18 Dec 2011)


from what i understand "before the expiration" is EVERY upgrade. You can upgrade at 20 months. This would imply that a standard upgrade (not an annual) would still incur this fee of 30 bucks.

so who cares? All of us who work for Verizon that have ONE more objection to overcome care! I'm an employee and a customer, so now even I have to pay a $30 fee just to change phones? BS

I paid my activation fee for my number to be registered with the federal and the state (18 per). this $30 fee is just another way to suck money out of us.

4 months matters to those who need a new cellphone

fyi "most phones" dont have damn near the same specs or i wouldnt have to qualify my customer to a phone of their choosing

posted on 11 Apr 2012, 11:07

28. IamTheGodfatherofCell (Posts: 33; Member since: 05 Oct 2011)


Hilarious that phone arena has to throw in att in this article....sort of.obvious that this site is completely anti-att. ..why don't they just deal with the topic at hand and not bring up old news to make Verizon look better?

posted on 11 Apr 2012, 11:25 5

31. taco50 (banned) (Posts: 5506; Member since: 08 Oct 2009)


It's relevant as AT&T, Sprint and T-Mobile are charging the same upgrade fee.

posted on 11 Apr 2012, 20:39

71. remixfa (Posts: 13935; Member since: 19 Dec 2008)


tmobile recently upped it to 18 bux. try again.

hey VZW, thanks for making my job even easier to take your customers! lol.

posted on 11 Apr 2012, 10:06 6

5. jmoita2 (Posts: 930; Member since: 23 Dec 2011)


Straight out thievery. Imagine this. I drive a 2009 Honda,then walk into my local dealership to pay more money to upgrade to a 2012. The salesman then tells me there is an "upgrade fee" ??? Laughable. i would walk right out.

posted on 11 Apr 2012, 10:12 5

6. shadowcell (Posts: 300; Member since: 28 Mar 2012)


I don't think that's a great analogy. Just saying.

posted on 11 Apr 2012, 10:18 5

8. 14545 (Posts: 1118; Member since: 22 Nov 2011)


Not a great analogy, but the fact still remains that they want me in contract, and I'm not paying 36 dollars to upgrade. I already pay for the phone, so if you want me to stay loyal to "Carrier X" then you might want to consider doing away with the fees. As you will eventually run out of new customers, and it's bad enough that they have been raising the prices of the high end phones on contract. It's to the point where you might as well just pay full price since you are no longer saving anything, or switch carriers, as that is the only way to save a buck.

posted on 11 Apr 2012, 10:32 1

19. shadowcell (Posts: 300; Member since: 28 Mar 2012)


I think the subsidized price on a phone with a new 2-year is still loads cheaper than paying full retail. This new fee does set me back since I'm on a budget and hoping to spend a set amount for a new phone this month but I guess I'll have no choice to pay this fee.

In the meantime, we're going to see a lot of long-time customers complain about this just like that issue with charging fees for paying for bills online. FCC stepped in, opened up a investigation and VZW dropped it before charges were brought.

Hopefully enough feedback will allow them to reconsider.

posted on 11 Apr 2012, 10:25 6

15. cfprelude (Posts: 118; Member since: 27 Oct 2011)


actually its spot on.... they used to encourage people to upgrade before their 2 yr agreement was up because it would extend their service plan and keep us on contract all the time. New every 2 was $100 towards an upgraded phone and it wasnt a coincidence that it kicked in at 22months so you didnt have a chance to consider moving to another carrier for a "free phone" or something... then it was decreased to $50, then they did away with it..... now they are charging an additional fee to upgrade/extend your contract.!?!?! I'm not following the logic. Love VZW but their Sr Leadership Team should see the opportunity to lead and move in the other direction. Capitalize on other carriers making this mistake.... $30 a line is NOTHING to vzw but consumers latch on to it and will actually wait a few months to upgrade and once their out of contract the grass is always greenier with the other carriers and a certain % (even if its low) will jump ship with their $70-100/month phone plans.

posted on 11 Apr 2012, 10:29 2

18. 14545 (Posts: 1118; Member since: 22 Nov 2011)


And don't forget that phones for existing customers are always more expensive than a new contract with another carrier. I hope VZW likes seeing their churn rate increase.

posted on 11 Apr 2012, 12:30 2

46. Beholder88 (Posts: 81; Member since: 30 Mar 2012)


How do you figure? If you drop your contract with one company, even if it's expired and there are no fees, there are still start up costs to go to another one. Phones from one company don't work on another, so you need to get new phones, not to mention activation fees unless the jarhead at the store waives them. Then with the new company, when it's time to upgrade, here come the charges again.

posted on 12 Apr 2012, 08:32

86. rvpilot457 (Posts: 5; Member since: 12 Apr 2012)


You realize you pay a dealer fee right?

posted on 12 Apr 2012, 14:59

115. smallcolabear (Posts: 81; Member since: 18 Feb 2012)


its called tax

posted on 11 Apr 2012, 10:16 4

7. downphoenix (Posts: 2357; Member since: 19 Jun 2010)


ahahahhaahhhaahah. Reminds me of this one customer that wanted to cancel services with Sprint because Verizon "doesnt have upgrade fees". Karma does exist.

posted on 11 Apr 2012, 10:18

9. bigjoe (Posts: 1; Member since: 11 Apr 2012)


They will use the $30 fee to put TV ads saying "we got the lastest top of the line phone AND YOU NEED TO UPGRADE"
Smart move!!!!!

posted on 12 Apr 2012, 14:59

116. smallcolabear (Posts: 81; Member since: 18 Feb 2012)


seriously...

posted on 11 Apr 2012, 10:21 1

10. shadowcell (Posts: 300; Member since: 28 Mar 2012)


So basically they need alternate sources of revenue in order to educate sales reps and on the knowledge of latest phones and hardware (even though the commercials makes them sound so brilliant) and that's going to cost me $30?

And why can't new customers understand the simplicity of a manual and an downloadable pdf rather than rely on "online educational tools"? My first smartphone experience was just as easy as toying around with the device to get what I need it to do.

Side note: I wish the trade-in program was offered through verizon wireless stores for "instant" savings

posted on 11 Apr 2012, 10:25 1

14. 14545 (Posts: 1118; Member since: 22 Nov 2011)


Trade in program is just BS. You get just as much "trading" to Gazelle or whatever as what you would get from them. Still, you are losing, as they are going to turn around and sell at a profit. So either you pay the 30 bucks, or lose the 30 bucks on the trade in.

posted on 11 Apr 2012, 10:35 1

20. shadowcell (Posts: 300; Member since: 28 Mar 2012)


Depreciation value on CDMA phones doesn't fare well. I understood that the day I signed up with VZW. My phone was worth retail $450 2 years ago upon purchase. Today, $33.

Perhaps I would have better luck on ebay.

posted on 11 Apr 2012, 11:40

36. taco50 (banned) (Posts: 5506; Member since: 08 Oct 2009)


Should have got an iPhone. I sold my 4 to upgrade to the 4S and got $260 for it.

posted on 11 Apr 2012, 19:00 2

68. Sniggly (Posts: 7115; Member since: 05 Dec 2009)


Yes, he should have bought a phone that wasn't available Verizon two years ago.

posted on 11 Apr 2012, 20:37 1

70. KingKurogiii (Posts: 5620; Member since: 23 Oct 2011)


...or you could have just bought outright and used your upgrade for the five...amateur. smh. -.-

posted on 11 Apr 2012, 20:41

72. remixfa (Posts: 13935; Member since: 19 Dec 2008)


put 200 in a CD for 6 months, it will mature just in time for the i5 launch, and the interest garnered will be most of the $30 fee.

posted on 11 Apr 2012, 10:42

22. atheisticemetic (Posts: 377; Member since: 18 Dec 2011)


the trade in program of the 30 bucks is for a gift card and thats when you go from a basic to a smartphone from what i understood

so smartphone to smartphone would still incur the 30 bucks

posted on 12 Apr 2012, 15:02

117. smallcolabear (Posts: 81; Member since: 18 Feb 2012)


however you can still trade it in .

posted on 11 Apr 2012, 10:21 4

11. steven252000 (Posts: 64; Member since: 10 Feb 2010)


So is this just for those upgrading "prior" to their 2 years being up? Or like in my case where mine was up a few months ago am I still gonna have to pay the extra $30? Kinda funny but not....just think a few years ago Verizon use to give those on a 2 year contract $100 towards a new phone when their 2 years was up. Then it went down to $50 and now we have to give them $30.......Wow why don't you nickle and dime us to death.

posted on 11 Apr 2012, 10:27 4

16. 14545 (Posts: 1118; Member since: 22 Nov 2011)


Notice, we lost the 100 dollar NE2 and they started charging fees after we got the stupid iPhone. Thanks iSheeple.

posted on 12 Apr 2012, 08:31

85. rvpilot457 (Posts: 5; Member since: 12 Apr 2012)


Exactly! The 100 NE2 was taken away before the original droid launched. When the $100 NE2 was still awarded, smartphones didn't exist. We had the Envy Touch.. They took away the NE2 program completely along with annual upgrades when we got the iPhone. You can blame Apple for the carriers having to make up profit elsewhere. Also, those of you trying to compare car dealerships to verizon... that you would walk right out if there was an upgrade fee.. guess what? you pay a dealer fee!

posted on 12 Apr 2012, 15:05

118. smallcolabear (Posts: 81; Member since: 18 Feb 2012)


Seriously, this is bad timeing iphone has nothing to do with upgrade fees or loss of unlimited data. Get over the iphone already it is not the source of your problems. Just wait until your 24 months are up and then upgrade without a fee or pay the fee to upgrade early and get over it. it appears on your bill once and then you never see it until you upgrade EARLY again. They dropped the NE2 and annual upgrades to make it easier on the customer and the employee on figuring out which upgrade the customer has.

posted on 11 Apr 2012, 10:22 3

13. 714reyesj (Posts: 34; Member since: 01 Apr 2012)


So u get an upgrade every 20 months but will be charged $30 fee if u use your the upgrade u qualify for unless u wait out 4 more months until ur contract is up? Customers already think that when they qualify for an upgrade it's because they're contract is up so this is just going to confuse/piss them off even more! This is completely retard. Instead of locking people up for another two years while they're still locked up anyways u push it til they're contract is up when they can switch carriers without paying an early termination fee. Wow. Good I hate the direction the company is going

posted on 12 Apr 2012, 15:07

119. smallcolabear (Posts: 81; Member since: 18 Feb 2012)


Then they switch carriers and have an activation fee and still have an upgrade fee defeats the purpose of switching to avoid and upgrade fee.

posted on 11 Apr 2012, 10:43 3

23. bossmt_2 (Posts: 436; Member since: 13 Oct 2009)


Voice your concern to Verizon. Verizon will cave to pressure they've done it in the past. 20 dollar secondary line upgrade fee, remember that?

Once your out of contract you can bet your ass Verizon will waive that $30.

posted on 12 Apr 2012, 15:08

120. smallcolabear (Posts: 81; Member since: 18 Feb 2012)


Once your out of contract the upgrade fee is not charged anyway... it just at the 20 month upgrade.

posted on 11 Apr 2012, 10:56

25. Phullofphil (Posts: 801; Member since: 10 Feb 2009)


I just won't do it. It's worth it now to save up your money avoid the two year contract and buy the phone full price or used. If enough people did that start trying to give better deals. That bulcrap about needing to charge for all these classes and schooling they do is bs. I for sure never use it and they never offer it to me even though I would never take it. There so full of crap about why there charging it. All those fees need to be apart of the original cost of the phone. I never need them when I activate a phone anyway. They can take there two year contract scam and shovit. I maybe could under stand this bull crap if they still allowed you to upgrade in under two years with a discount. So if you have to buy a new phone it's another two years plus full price and another 30 dollars. Yeah like I am gonna pay that

posted on 11 Apr 2012, 10:59 1

26. VZWpino (Posts: 5; Member since: 04 Apr 2012)


Hmmm, so currently, customers are now only able to upgrade every 20 months... 4 months prior to end of their 2yr contract. Sound like if a customer is wanting to upgrade at 20 months or so, but before their 24 months are up... they pay a $30 upgrade fee. If that is the case, then overcome the objective and tell customers to just wait for their full 24 months to be over to upgrade then for no fee. That's how it sounds to me. Everyone else see that?

posted on 11 Apr 2012, 11:04 1

27. KingKurogiii (Posts: 5620; Member since: 23 Oct 2011)


looks like us customers are gonna have to teach ol' Red who's boss around here again. this won't last, this won't last. xD

posted on 11 Apr 2012, 11:11 1

29. biophone (Posts: 1893; Member since: 15 Jun 2011)


Are you kidding there trying to charge 300 dollars for a phone and charge you another 30 dollars on top of that. Thats insane I still haven't got over the whole 300 dollar phone thing. 200 dollars for an iphone seems like alot but 300 is just ridiculous. For 330 it only cost another 70 to get a full blown tablet which isn't subsidized even.

posted on 11 Apr 2012, 22:37 1

80. BattleBrat (Posts: 1099; Member since: 26 Oct 2011)


I paid $300 for my RAZR on NOV 8th Worth it!
I only paid $330 for my tablet, worth it as well.

posted on 11 Apr 2012, 11:11 1

30. theBankRobber (Posts: 647; Member since: 22 Sep 2011)


Wasn't that long when Sprint changed the upgrade fee to $36, I just don't understand what the fee is for anyway. Your already paying for the phone, why you need to stiff me with a fee to upgrade if your already charging me alot of money just for the service alone. Get the FCC to investigate this problem on all carriers, We want answers.

posted on 11 Apr 2012, 11:27

32. forgingsteel (Posts: 13; Member since: 11 Apr 2012)


I'm sorry, I'm relatively new here but I used to be with att where I got my upgrade annually. Now being at verizon I have been frustrated that I have to wait two years. This seems like good news to me. Granted paying extra to do so sucks but at least I'm not stuck with a outdated phone. Am I missing something? Do you have to pay the $30 even if you wait the two years?

posted on 11 Apr 2012, 11:38

34. 714reyesj (Posts: 34; Member since: 01 Apr 2012)


Read my post above bro

posted on 11 Apr 2012, 11:51 1

39. forgingsteel (Posts: 13; Member since: 11 Apr 2012)


Not to be a d**k, but your grammar is horrible and I don't understand your comment above.

posted on 11 Apr 2012, 11:54 3

42. 714reyesj (Posts: 34; Member since: 01 Apr 2012)


Blame the iPad

posted on 11 Apr 2012, 15:11 2

61. theBankRobber (Posts: 647; Member since: 22 Sep 2011)


Maybe your just too damn stupid to understand what he was saying.

posted on 12 Apr 2012, 15:12

121. smallcolabear (Posts: 81; Member since: 18 Feb 2012)


no the fee only applys when you upgrade at the 20 month marker you wait the full 24 months you have no fee.

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