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Verizon Wireless re-announces Visual Voice Mail, not free anymore

0. phoneArena 11 Aug 2008, 10:00 posted on

After VZW showed and hid the information on its Visual Voice Mail service, it now reveals new details…

This is a discussion for a news. To read the whole news, click here

posted on 11 Aug 2008, 15:31

32. (unregistered)

LOL. That wasn't half bad.

posted on 12 Aug 2008, 00:46

60. LessthanZach (Posts: 106; Member since: 29 Apr 2008)

Come on! Put a screen name on your comment! IT LOOKS LIKE THE SAME PERSON POSTED 3 TIMES IN A ROW! Makes it less funny, damnit...

posted on 11 Aug 2008, 13:12

23. xmguy (unregistered)

I'd take it if it were free. But costing $3 per month! NO WAY! VVM is cool but not needed enough to pay money for it. VZW already charges for EVERYTHING!

posted on 12 Aug 2008, 00:50

61. LessthanZach (Posts: 106; Member since: 29 Apr 2008)

Yup, like free VZW Song id, and backup assistant, and pix place.... all offered for free....

posted on 11 Aug 2008, 13:26

24. (unregistered)

no wai a company is actually out to make a profit??? who charges for a service??? VZW you have crossed the line. reminds me of the time i went to Las Vegas i pay this hooker for sex but then she wants to charge me more when i ask for additional services, absurd

posted on 11 Aug 2008, 17:17

38. (unregistered)

you are a loser

posted on 11 Aug 2008, 23:52

53. chup12682 (unregistered)

In the spirit of #24's Las Vegas analogy, I'll see your "you are a loser" and raise you a, "I can't believe you pay for sex, you must be UGLY".

posted on 12 Aug 2008, 00:50

62. LessthanZach (Posts: 106; Member since: 29 Apr 2008)

I call

posted on 11 Aug 2008, 13:50

25. (unregistered)

Hey Steve if you're in here we are meeting at jeffs House for drinks after the movie

posted on 12 Aug 2008, 00:51

64. LessthanZach (Posts: 106; Member since: 29 Apr 2008)

k, c u there

posted on 16 Aug 2008, 09:03

91. (unregistered)

Hey Steve-o and your buddies: Purchase cell phones for communication :D

posted on 11 Aug 2008, 14:37

26. (unregistered)

I hope this is something they think about including in the premium plan.

posted on 11 Aug 2008, 17:18

39. (unregistered)

it should be part of premium I totally agree with that statement.

posted on 12 Aug 2008, 00:52

65. LessthanZach (Posts: 106; Member since: 29 Apr 2008)

I don't think that is far fetched. It will have to be available for all premium capable phones but when it does I foresee it being included.

posted on 11 Aug 2008, 14:54

30. (unregistered)

My Instinct Visual Voicemail is included in my Everything Plan. Why doesnt Vzn include it also? You can forward message or just send someone a voicemail message without their phone ringing.

posted on 11 Aug 2008, 15:11

31. (unregistered)

did they say it wasnt included? i doubt you have the inside scoop since u have an instinct. golf clap for having your vvm in ur plan

posted on 12 Aug 2008, 00:53

66. LessthanZach (Posts: 106; Member since: 29 Apr 2008)

Im sure our premium plan will begin to offer it soon.

posted on 11 Aug 2008, 15:34

33. (unregistered)

Typical for Verizon, i'm not surprised at all.

posted on 11 Aug 2008, 15:37

34. (unregistered)

Sorry for reposting this, but I thought I'd make some changes that occured today. I was pos 21, see if you can find the 2 changes! I agree 100% I'm the average consumer, living with the average family. I have a wife, and three kids!! Prices for everything are soaring and while Verizon's service is the best there is, their prices certainly reflect it. I'm defiantly paying for my reliability, with some added surcharges along the way. I work in an average office in a moderate position. My salary is average. My life, in itself, is average. I'm the epitome of the "average consumer". My bills are high already, and while I'm having to pay $4.21 a gallon for gas, I don't think anyone in my situation, or a similar one is going to be forking over any MORE money to Verizon. I use their wireless, TV, Internet, and home phone services as well. The majority of my paycheck goes to them. It would be nice if they could let us have some nice features, without having to charge us every which way. I understand they're running a business, but I guarantee that they would be more acclaimed for having VVM if they didn't charge for it. This will be another feature that everyone will forget about, because no one can really afford the amenity.

posted on 11 Aug 2008, 17:44

42. (unregistered)

congrats on your third kid...and gas prices suck!!!

posted on 11 Aug 2008, 17:46

43. (unregistered)

i hope that by your admission of being an average family that it doesnt mean that i am below average because i only have one kid and plan to keep it that way!! lol....but seriously congrats on the third kid!!!

posted on 11 Aug 2008, 17:48

44. (unregistered)

so you are pretty much average, but with an above average cell phone company?

posted on 12 Aug 2008, 00:55

67. LessthanZach (Posts: 106; Member since: 29 Apr 2008)

congrats! Our gas prices in cali are going down though... Wierd

posted on 11 Aug 2008, 17:30

40. (unregistered)

i love all the whiners "why do we have to pay for it!" when you go to eat, do they give you free steaks when you sit down? if you go to outback once a week for a year, do you get free food for it? no! do you get an extra helping of potatoes or even free sauteed mushrooms? no! and i bet you dont expect it either..do you? well guess what, thats how companys run. and if you pay your frikkin bill on time for a while, you get into the VIP program which automatically gives u 25% off any accessory in the store, drops alot of the fees, and gets you extra discounts when upgrading.. oh sure, you dont even say thanks for that, but you whine and whine about a $2.99 optional charge on a voyager that you probably DONT EVEN HAVE. It has twice the uses of both ATT's and Sprints VVM, and it also has a non premium option for those that dont want the full capabilities, and its free. VZW has the best service, satisfaction, and loyalty for a reason. And yes, you have to pay for what you get, but what you get is better than the rest.

posted on 12 Aug 2008, 00:07

54. chup12682 (unregistered)

This is the DUMBEST comment ever placed on this board yet! Do you really think that we believe that we deserve free VVM just because we pay our bills on time!? DOESN'T ANYONE ON THIS BOARD BELIEVE THAT COMPETITION IS ABOUT PUTTING OUT A PRODUCT OR A SERVICE THAT IS SUPERIOR IN FUNCTION OR MARKET PRICE?! My god, if you think that all people are "winning" about is the fact that it costs $2.99, then you are truly simple minded. Verizon just boasted an increase in number of customers, but explicitly noted that it does not have the #1 slot in user population. While people like you idiotically think that it's okay to stay at this level, I believe that VZW has an opportunity to offer a better service out there with their VVM and overtake an eager market by pricing it cheaper or even free. The amount of people who would be willing to sign over to VZW for that free service, even at a minimum of $39.99/month plan, would still reap greater profits than to dissuade potential buyers by making this service cost $2.99/month. As you idiots can't see the bigger picture, I feel that it is my duty to inform you of such an obvious mistake in their pricing strategy.

posted on 12 Aug 2008, 00:51

63. (unregistered)

they dont give you free steaks when you sit down but if two other restaraunts where already giving free steaks when you sit down then they sure would but not VZW

posted on 13 Aug 2008, 12:03

80. (unregistered)

Wow, you obviously need to take some midol or something. While VZW does not have the most customers overall, they do BY FAR have the most post-pay customers. In other words those ones that are on contract that have a monthly bill that really bring in money like clock-work. Yea they have more of those than any other company. The only reason AT&T is #1 in customer base is the GoPhone. Cingular did a spectacular job in promoting it and that was a lot of Cingular's business. The fact that VZW is charging for this or not charging for this will make no difference in subscriber base. They could offer it for free but you can still get it at AT&T or Sprint for free but as with VZW it's only available on 1 phone. So there are a total of 3 providers and 3 phones that have VVM. I don't think that when someone is going for cell phone service this is a primary concern of anyone on who has better VVM. Moving on to the people that bitch and bitch and bitch about having to pay extra for things and things are so expensive. Why don't you call you're cable company and tell them you want them to subsidize the price of your tv for you every 20 months. or your telephone company and tell them you want a free cordless phone for every room in your house every 20 months. It ain't gonna happen. Truth is in comparison, Cell Phone companies in general are very generous by subsidizing the price of their phones in exchange for 2 years of loyalty. So get over your whining and crying and bitching and shut up.

posted on 20 Aug 2008, 22:04

93. wyteknight (unregistered)

I think there is way too much put on which company is #1. AT&T is at the top, mainly because they are the only ones that decided; yes decided to sell the "great and powerful" i-phone. It is sad that people choose a carrier based on phone models and features, and not on the quality of the service and customer support. Now I know someone will blast this saying coverage "sucks" in this area or that. The truth is that EVERY carrier has gaps in their coverage somewhere. You can thank the FCC for that. Now my rant is done for the day. Take care friends.

posted on 11 Aug 2008, 17:34

41. (unregistered)

btw, if you work for a "premium retailer" you do not work for verizon wireless. you work for franchise crap and are the bane of every real VZW employee's existance. Please dont be too proud of that.

posted on 11 Aug 2008, 17:51

45. (unregistered)

yea you dont know how much it pisses me off when some of those auth dealers screw with customers and ruin thier VZW experience. yes its an experience! one that everyone must experience

posted on 11 Aug 2008, 18:11

46. (unregistered)

I work for one of those "premium retailers" and I can assure you that we provide some of the best service to our customers in the area. Most of the people come into our store complaining about the corporately owned locations and how they feel like a number there. And btw, I know it's a franchise. I also know that I get paid better commission than the people I know who work for the actual Verizon Wireless stores, and I'm not under stress to meet quotas in order to keep my job.

posted on 11 Aug 2008, 18:44

47. (unregistered)

what no quotas? where u work? how u get paid? imagine if i didnt have a quota....the people i could help the possibilities would be endless

posted on 12 Aug 2008, 09:03

69. (unregistered)

I am a VZW customer. I choose to deal with a local authorized dealer instead of visiting the corporate store. I did have to visit the corporate store twice recently to try to have my phone flashed so I could get VVM. When they realized I wasn't buying anything I was blown off immediately, telling me things like "its at least a 2 hour wait, maybe you should come back another time" and "um its not working". Are they serious? Whats not working!? What other company pushes a loyal customer right out of the door so quickly without offering a hand? My experience at the corporate store has never been anything short of a nightmare, and I will choose to work with my dealer any day of the week, unless, as in this particular instance, it is impossible. Here's hoping third times a charm.

posted on 13 Aug 2008, 12:21

82. (unregistered)

I am a technician in a corporate store. In other words I don't work for VZW but i work in their corporate store. Now, when it comes to the new Voyager software flash, it takes about 30 to 45 minutes to flash on a brand new phone out of the box. On a phone that has information on it like ringtones, and text messages, and contacts that the system has to back and and store it can take much much longer. Couple that with the fact that most stores have a maximum of 4 flash boxes(mine only has 2) and there are thousands of other customers in the area that may need software flashes(we do on average 20-30 software flashes a day) There may be a 2 hour wait before we can even get your phone onto the software machine. And yes, there are spurts when the LGNPST program that is used for flashing begins to crash and FRY phones. We don't like to fry a customer's phone because it becomes a $400 paperweight that flashes the Verizon logo. That is an issue with LG not VZW and one that VZW has to wait on LG to fix. The majority of corporate stores care about their customers a lot more than people seem to think. That's why VZW incorporated the NPS system. Net Promoter Score. It allows a customer to rate their experience on a scale of 0-10. And do you know what scores are acceptable for VZW employees? a 9 or a 10. An 8 just doesn't cut it. So, if you have a poor experience at a corporate store, ask for the web address for the survey and go fill it out. The manager at the store gets a report every single day and is required to call the people that don't give his/her reps a good score and find out how he/she can improve the customer experience for the customer. And more often than not an authorized dealer will do anything they can to get a sale. Lying to customers is not unheard of from an agent. I've seen agents sell customers Refurbished phones and use their New Every 2 credit during the purchase and then the customer brings the phone in for service and guess what. There is no warranty cause the phone was refurbished. In that situation, our store manager did what it took for the customer. We got them a warranty replacement and ate the cost of it. So for those of you who want to whine and moan about your experience, I apologize if the store is one of the few that doesn't care, but for the rest of you... you can't have everything you want, I'm sorry to say but some things do take time and money and sometimes computer systems crash and its beyond our control. So lets all just try to work together here to come up with a good resolution for each problem and accept the fact that sometimes things can't be exactly how we want them. Please... it would make my job much easier if you wouldn't assume just because we say there is going to be a 2 hour wait that we're just brushing you off. Fact is there is probably a good reason for that 2 hour wait cause I surely only want to get 10's when people do surveys on me. I don't like the store manager giving me hell for that 7 I got the other day because I was the only technician in the store and the individual had to wait for 5 minutes on a VERY comfortable bench until I could get to them. And our benches are incredibly comfortable I could sleep on them.

posted on 14 Aug 2008, 13:36

90. (unregistered)

You have benches? How nice! In the corporate store I go to there are no benches, or reps who give a damn about their customers. Every time I have had to visit the store they automatically assume I am an idiot that simply doesn't know how to use my device. Thats in the rare case that I can get them to acknowledge that I even exist! I have never seen a store full of employees intentionally avoiding eye contact with customers, its really unbelievable. Any customer can understand a busy store and a long wait, however an explanation or a suggestion of a solution would show that the employees care, and therefore make the experience 1000% more tolerable. Whether it is poor management in that particular store (1 Smithaven Mall, Lake Grove, NY) on Long Island, or a poor corporate culture, I truly believe these employees actually go out of there way to make customers feel unwelcome and give them a miserable experience so that they turn around and walk out of the store and never return, because hey, it might make them have to do a little less work.

posted on 11 Aug 2008, 20:18

50. (unregistered)

Verizon isnt "requiring" you to have it on your line in order to have access to its network. Its simple. If you can afford it and want it, then get it. If your to hard up for 3 bucks extra then stop complaining and get off the welfare.

posted on 11 Aug 2008, 23:42

51. ghost rider (unregistered)

NOBODY MAKES ANY ONE BUY CELL PHONES OR BUY ALL THAT COMES WITH IT!!! COME ON !! Its simple if you want to use something, you have to pay for it. I know those cell phone towers are so free and the electric is free too. Come on kids sprint verizon, att and others run on the same business models everyone else does. Who bought starbucks coffe or stopped at Mc D's or who bought there kids xbox360 ps 3200. Yes these are dumb points but for those who are thinking about what I am saying good for you and now go do something about it.

posted on 12 Aug 2008, 00:16

56. chup12682 (unregistered)

I agree with you. We should do something about it. I believe that as a consumer, I should be smart enough to know when a service is being overpriced. That's just what smart consumers DO! I believe that as a consumer, customer satisfaction is important to maintaining a customer base, not only as a point source of revenue, but also a source of advertisement. This is a service that I will boycott because, despite my loyalty to Verizon, I believe that they are overcharging for this service that could otherwise be used as a marketing tool to attract new customers to buy more plans and make bigger profits than making this service cost $2.99/month to its existing customer base.

posted on 12 Aug 2008, 04:39

68. (unregistered)

Hey look a company that charges for a service that they provide. A service that is purchased by consumers on their own free will. A service that they charge $35.88 per year before taxes. Course there are the alternatives of Youmail and the offerings of other carriers, however those who choose to have this service decided that it would be convenient to have full control over their voicemails rather than dialing, skipping and using their much valued minutes to listen to their messages. Those who choose to have this service and pay for it, taking the $35.88 hit, are only different from the rest of the crowd because they chose to use it and pay for it. Is it really fair to those people who are willingly paying for a service, only to have the same exact company choose to not charge a customer with the same exact standing simply because they "didn't want to pay"? Personally, I believe when more phones have the software to utilize the application, Verizon will add VVM to their Premium Plans. For now, all they are trying to do is offer the same features of other wireless companies to remain competitive. I don't believe any average joe is in the position to dictate what Verizon should and should not do. If we were, we would not be average joe's, we would be sitting in Lowell McAdam's chair right now. There is a reason he has his job. When the choice has to be made by the consumer to buy it or not, it is their choice to make and it is not forced upon them. Now, if Verizon forced everyone to get the application and charged us the $2.99/month without our consent, then I would have problems. Simply put, it's a service with a price. If I want it, I will get it. If I don't want it, I will not get it.

posted on 12 Aug 2008, 12:29

73. (unregistered)

I need a car in order to get to work and back. I have ten thousand dollars, will you give me this Mercedes AMG?

posted on 12 Aug 2008, 18:53

75. chup12682 (unregistered)

That's just a poor analogy... I have the voyager and paid it's price tag (after the deductions from the 2 year contract). Rueing the fact that VVM is charged $2.99/month is MORE like Mercedes charging you $2.99/month for you have a remote key to unlock your doors without having to turn the key... Now think about that, with so many other options that are given to the customer for free (as pointed out by previous posts), why should this be any different?

posted on 13 Aug 2008, 12:08

81. (unregistered)

and your analogy is just as poor. When you buy a vehicle, they don't give you all the extras at the base price like the remote key. You pay extra for things like that. That's why my car doesn't have power locks, or windows. I mean they give me a radio and a speedometer and heater, and doors, so I guess they should include every other bell and whistle for the same price too.

posted on 17 Aug 2008, 20:42

92. (unregistered)

LMAO I love how you're picking apart the original response I dont think that was the point which both of you completely missed.

posted on 13 Aug 2008, 01:30

76. (unregistered)

For those who know about YOUMAIL, does anyone know if those text messages that they send you incur a charge? Or perhaps take up any of my 250 allotted text messages per month?

posted on 13 Aug 2008, 16:38

88. (unregistered)

I just canned Verizon because of their nickel and diming and declining call quality. They used to be good where I live but now I get so much static and dropped calls, I had to get rid of them. I don't even use the VVM feature on my iPhone, if I want to hear my voicemail I just call it.

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