Home
›
News
›
Verizon Wireless leads the way in customer loyalty - lowest churn rates

Verizon Wireless leads the way in customer loyalty - lowest churn rates

Posted: 27 Feb 2010, 19:35, by John V.

Categories: Verizon Verizon Bookmark

Discuss 23

Featured Stories

Is the launch of the international version of the blue Samsung Galaxy S III delayed?

Leak gives T-Mobile release dates for Samsung Galaxy S III, Note and Huawei myTouch

Google Nexus tablet details leaked, will be quad-core and may include Jelly Bean

When you're in the top spot, there sure must be some good times going on – especially when you continue to make it through each quarter. The nation's number one wireless provider is again leading the industry in customer loyalty by reporting the lowest churn rate among the other major wireless providers during the fourth quarter of 2009. It seems like it never gets old as Big Red has achieved this mark for the 20 of the last 21 quarters. When it comes to its total customers, which includes postpaid and prepaid, Verizon Wireless reported a churn rate of 1.42 percent while postpaid only came in at 1.06 percent. Chief operating officer of Verizon Wireless, Dan Mead, said that “We spend billions of dollars every year to stay ahead of customer demand so we can meet the needs of our customers today and in the future. Quarter after quarter, our customers have sent a clear message that our high-speed network, which is the biggest and the best in the wireless industry; our leading customer service; and our expansive lineup of phones and smartphones give our customers the best wireless experience in the industry.” As they've become more open in their operations, like how we've seen them embrace the Android platform, they seemingly continue to stay even on top of their performance – exceeding the expectations of its customers.

source: Verizon

Discuss23

Prev news
LG's prototype Windows Phone 7 Series handset gets previewed during the 27 Feb

Next news
Smartphones to help you shop smarter in next few years 27 Feb

23 Comments
Follow Following

Post Comment
View options
Close
Show comments: Display mode:

1. omarc26 posted on 20 Oct 2010, 01:45 0 0

omg i found out today my son is gay

4. etzelryan123 posted on 27 Feb 2010, 22:00 0 0

uhm kay wtf does that have to do with this article ??

7. oddmanout posted on 28 Feb 2010, 02:26 0 0

what a good parent you are! im sure he'd love for you to blog about it lol

2. Steven58 posted on 27 Feb 2010, 21:15 0 0

I've been with Verizon since 2000 and was with Cingular (now ATT) before that. It really is true that their coverage and customer service is superior. I will never switch. If the iPhone wasn't able to get me to switch, nothing will.

3. DonLouie posted on 27 Feb 2010, 21:46 0 0

With industry leading loyalty, why did they have to raise the ETF again? This is probably why the required came along, they figured nobody would leave

8. Templer16 posted on 28 Feb 2010, 07:41 0 0

Its been said a dozen time before, the main reason why ETFs were raised on PDA devices was due to the fact that customer were taking advantage of the Buy One Get One free blackberrys. Break contract on the second "free line" and bam you just bought a full retail phone for 175 instead of 500

9. jundibasam posted on 28 Feb 2010, 08:56 0 0

exactly...the only quarter where they didn't lead in churn was in the 3Q right before the new ETF came about because so many customers were taking advantage of the BOGO deals only to cancel the new line and selling the phone on EBay to make a profit. This was leading to what I deem to be "false churn" since lines were being canceled only because they were taking advantage of a promotion and not being canceled because of any service, network, or equipment issues. Ever since VZW jacked up the ETF to put an end to those kind of shennanigans, churn has been lowered and rightfully so because those silly consumers (like myself) were no longer taking advantage of the BOGO offers. I have to admit, I was one of those people that did take advantage of it, and even with the old $175 ETF, I was able to sell the second HTC TP2 that I go for $490, so I still made a profit of $275 ($490 - $175 ETF - $40 for that first month of service you have to pay for).

10. DonLouie posted on 28 Feb 2010, 10:08 0 0

Verizon has been the leader in low churn, consecutively, for a long while and those BOGO deals along with the low prices of phones w/o it is why. People come and rarely leave, at upgrade time they have yearly and 20 months which in some cases are better than new subs.

5. etzelryan123 posted on 27 Feb 2010, 22:03 0 0

yeah man big motha red is the best you can go with for the service is awesome speeds r gud enogh but att still is at the top at the hihest download speed il give em props for that ... but big red has the eris i love it so much:) thanks big motha red for carring such a gud product....

13. ICanAffordVZW posted on 28 Feb 2010, 19:05 0 0

I now feel less intelligent after reading your post. (-1 for you)

15. vzw fanman posted on 28 Feb 2010, 21:14 0 0

i can't even understand it.

17. cellgeek82 posted on 01 Mar 2010, 00:31 0 0

Street talk and typing don't mix. Please don't drop out of school again, it's important.

6. cell2071 posted on 27 Feb 2010, 23:35 0 0

i had verizon for 5 years, before i had sprint and they were not good as at all, so i took verizon and never looked back i contemplated an iphone but i stood patient and waiting for something great, like adroid. Now i see how the att empire is slowly crumbling down, im glad i stuck with verizon, i never had a issue with them, but i know other people have different experiences so i cant speak for them.

11. n0gar2 posted on 28 Feb 2010, 11:31 0 0

VZW tried to put me on a contract when I should have been month to month. I had to argue for hours.

12. ICanAffordVZW posted on 28 Feb 2010, 19:04 0 0

thank you for that comment, it is definitely related to this topic. (-1 for you)

14. ddripp posted on 28 Feb 2010, 19:14 0 0

VZW... IS SO GARBAGE AND SLOW. WHO CARES ABOUT LOYALTY. I'VE BEEN WITH BOOST FOR OVER 6 YRS AND COUNTING AND I NEVER HAD ANY MAJOR ISSUES WITH THEM..........$50 UNLIMITED...I GOT HOME HIGH SPEED INTERNET THEREFORE I DONT GIVE 2SHIT ABOUT ANY 3G/4G NETWORK. FTW.........BOOST/SPRINT

18. cellgeek82 posted on 01 Mar 2010, 00:34 0 0

Wow I didn't know basic users got on this website. If you actually used data your opinion would change.

19. Schmao posted on 01 Mar 2010, 06:08 0 0

This just shows what people settle for. Saying verizon is garbage and slow... Lol. Someone needs to do his homework before commenting again.