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Verizon Wireless closes three call centers as 3,100 get pink slip

0. phoneArena 09 Mar 2012, 20:27 posted on

Throughout the recession, the smartphone industry was one of the few businesses showing any growth at all, but even a company like Verizon Wireless, the number one carrier in the U.S., needs to cut back as Big Red eliminated three call centers and fired 3,100 workers...

This is a discussion for a news. To read the whole news, click here

posted on 09 Mar 2012, 20:39 11

1. ahomes713 (Posts: 1; Member since: 01 Dec 2011)


Just heard the news today...actually this morning. I live in Houston, TX and this was one of the best call centers in the city. They paid substantially well and their employees were loyal....they never left. This was a shock..I feel sorry for the employees.

posted on 09 Mar 2012, 21:28 9

5. rasinhussy (Posts: 88; Member since: 28 Dec 2008)


I think being paid well was the reason they were let go. When they need to they just hire more people at minimum wage.

Corporations will do anything to improve the bottom line to please the almighty shareholder, people are just numbers nothing more.

I feel bad for them, myself being a loyal employee for a giant corporation for 8 years then being kicked out the door, it really is a slap in the face.

posted on 10 Mar 2012, 12:57 1

36. frmrVZguy (Posts: 42; Member since: 10 Mar 2012)


they paid more than other call centers...matched 401k...gave me a $10k relo pkg...paid for all my IT cert courses...I maxed my bonus at nearly $7k...they are extremely family and life-choice friendly ....they are a GREAT employer...I now work for a software company because I want to, ...only feelings of gratitude for my years at VZW...

posted on 10 Mar 2012, 13:23 1

38. shermanite (Posts: 2; Member since: 10 Mar 2012)


This is not the case in the corporate retail stores. We are losing more benefits everyday. Getting little to no raises accross the board. Verizon Wireless is making more money then every before. The pressure is due Verizon Communications crumbling company.

Since they own over 50% of VZW we are considered part of their holdings. Verizon Communications is losing more money then VZW's net gross. Thus we are being punished due to another failing company.

VZW was an amazing company and it still is compared to most other corporations but this is changing quickly. VZW needs to buy their way out of this atrocious conglomerattion.

posted on 11 Mar 2012, 13:13

46. cellgeek82 (Posts: 518; Member since: 20 Dec 2009)


Kinda makes you wonder if they'll do something like Alltel did in the past. Alltel was a cellular/landline communications company. They eventually dropped their landline business and became exclusively wireless. Unfortunatly for Alltel they didn't have a strong foothold in the wireless industry, so they tanked.

I think Verizon as a wireless industry will continue to grow and improve but the wireline industry is falling, no matter what company it is. Cable companies and VoIP are replacing traditional phone service. The best thing in my opinion other than Verizon's wireless branch is FiOS, which I don't even have, but heard is pretty good.

posted on 04 Apr 2012, 13:37

52. HighHopes (Posts: 1; Member since: 04 Apr 2012)


I feel sorry for the employees also. I worked there a number of years and have seen the torture that some of the employees went through. I have observed in the past, employees crying over their performance reviews, scared that they may be fired. I have seen supervisors delegate duties that are their responsiblitiy to their crony underlings. It is an extremely hostile work environment which is supported from the very top management. (i.e. corporate level) The company has a high turn over rate. They have employees work outside their normal work hours and do not pay them. I think the 99% ought to put their money where their mouth is and not invest in companies like this and allow/permit the CEOs to get paid large sums of money. People need to stand up and be heard. $$$$$

posted on 09 Mar 2012, 20:48 6

2. theBankRobber (Posts: 681; Member since: 22 Sep 2011)


They should really say, they MOVED these jobs overseas. Then it will be more believable then a cut throat to the American people.

posted on 10 Mar 2012, 11:48 1

26. atheisticemetic (Posts: 377; Member since: 18 Dec 2011)


how often do you call Verizon customer care? I speak to someone in America every time that i call....overseas?

i wish people would think before they would respond. I call (and work for Verizon) customer service every day for a customer and have yet to get someone "overseas"

posted on 10 Mar 2012, 14:03 3

39. theBankRobber (Posts: 681; Member since: 22 Sep 2011)


You work for Verizon? Oh sorry to hear that. You think the corporation's really give a s**t about us? Yes I called Verizon today 3 times about there s**tty DSL box keep losing internet. I never said they DID move their s**t overseas , it was implied as it wouldn't be surprising.

posted on 10 Mar 2012, 14:19 3

41. remixfa (Posts: 14255; Member since: 19 Dec 2008)


Verizon land line and Verizon wireless are 2 separate companies that run independent of each other that are owned by a conglomerate "VZ Communications".

I used to work for VZW and even though I got let go in the Alltell merger so they could save a bunch by keeping the much cheaper alltell employees over the large group of VZW employees that they gave the boot to, my experience with them was extremely positive. Its definitely one of my favorite places I've worked. And yea as far as the benefits go, they are awesome. T-mobile's benefits are actually nicer in many areas but there is a big pay difference between the 2 carriers.

posted on 11 Mar 2012, 15:29 1

49. db635794 (Posts: 2; Member since: 03 Sep 2010)


DSL Box???? We're talking about Verizon WIRELESS....not Verizon....like atheistic said "think"

posted on 10 Mar 2012, 14:06 1

40. theBankRobber (Posts: 681; Member since: 22 Sep 2011)


Oh and while your running at the mouth, how about telling someone at Verizon to invest some of their money into a f**king box that doesn't lose connections and have to be rebooted 10 times a day. POS equipment

posted on 10 Mar 2012, 17:07 2

43. Habib (Posts: 114; Member since: 26 Feb 2011)


you are jus sad....

posted on 11 Mar 2012, 13:22

47. Jarahawk (Posts: 43; Member since: 04 Dec 2011)


Biased?

posted on 10 Mar 2012, 12:26 2

33. Sparhawk (Posts: 75; Member since: 10 Mar 2012)


Every single VZW call center agent is located in the US.

posted on 10 Mar 2012, 13:10 2

37. shermanite (Posts: 2; Member since: 10 Mar 2012)


@atheisticemetic

Sparhawk is correct, all Verizon WIRELESS everything is in the US. Verizon Communications has quite a bit over seas.

These are two different companies for all intensive purposes.

posted on 12 Mar 2012, 10:05

51. atheisticemetic (Posts: 377; Member since: 18 Dec 2011)


and i wouldnt disagree with you :)

years ago i remember speaking to someone who barely spoke english, however i have yet to speak to someone outside of the US on the wireless side

posted on 09 Mar 2012, 21:04 5

3. khai1911 (Posts: 1; Member since: 09 Mar 2012)


i have a friend that works for the houston center. they are not getting a pink slip. they are getting the option to relocate to another center.

posted on 09 Mar 2012, 21:18 5

4. Jphones (Posts: 235; Member since: 10 Feb 2012)


Wow WTF unemployment above 8% an these billionaires want to add to unemployment because they want to make a few extra bucks.smh They already the most expensive carrier in the nation. They probably gonna raise prices to smh forget aka 4 letter word they stock people's jobs should be more important

posted on 09 Mar 2012, 22:01 3

6. QWIKSTRIKE (Posts: 1173; Member since: 09 Mar 2010)


Blame the stock market for most woes in America from failed economy to relocated jobs. Too big to fail, and the greed that killed the economy was built on stock market greed!
The companies try to tell you its because they want to offer cheaper products that you the consumer demands. Verizon doesn't create any thing they sell a service, and when customer saturation happens they find new ways to rape your pockets....this is true of most companies trading on the stock market. This is why they don't want wifi connections on phones to work....wifi connections kill revenues by allowing Google voice to work cutting service fees

posted on 10 Mar 2012, 00:03 6

7. rb68 (Posts: 27; Member since: 23 Apr 2010)


Wow, nice to see all the knee jerk reactions to a story that left out significant details. There are no jobs going overseas, most of the employees are being offered relocation packages if they can and want to move within the company, and those that don't want to or can't relocate will be offered severance packages commensurate with their tenure. It's always difficult to be told your job location is closing down, but these employees will be given every chance to find another position within Verizon Wireless. But let's not let some mere facts get in the way of the narrative.

posted on 10 Mar 2012, 00:40 2

8. Gawain (Posts: 420; Member since: 15 Apr 2010)


Consolidating operations is the next best thing to lay-offs. Personnel are a company's most costly expenditure - every time. After that, it's property and hard assets that are not directly tied to revenue (like a network).

posted on 10 Mar 2012, 09:35

16. ZEUS.the.thunder.god (unregistered)


thanks for sharing this info.

posted on 10 Mar 2012, 09:44 4

18. roscuthiii (Posts: 2226; Member since: 18 Jul 2010)


You need to stop and think for a minute. The hard number we have is 3,100. But, what does "most" really mean? 2,700? 2,500? 1,551 would technically qualify as "most".
These are call center workers, so I doubt there's very much moving expenses included in the offer to relocate. Getting to their new duty station is mostly going to be on them. All they're really getting is a personnel slot held open for them.
And where exactly are they relocating to? New city? New state? Across the country? It's one thing to uproot yourself from your home, family, & friends. That can make relocation stressful enough all on it's own, but what about the employees that have their own family's that are going to be uprooted too? I've taken a relocation before and it was the absolute worst decision I've ever made. And I was in the military so I'm even used to being moved around.
The truth is that Verizon knows that offering to be relocated likely won't be taken up but they have to do it to cover their own asses in the PR game the media plays. They still get to be the good guy and save money.

posted on 10 Mar 2012, 11:07

22. QWIKSTRIKE (Posts: 1173; Member since: 09 Mar 2010)


This is so true.....when I was 19 a company I worked for relocated to Arizona to cut cost, and I had a job reserved should I want to have it if I relocated to Arizona. Be for real how many people can just pick up and leave to another location, or would want to move to the area that said company is relocating to!

posted on 10 Mar 2012, 11:52 1

28. Gawain (Posts: 420; Member since: 15 Apr 2010)


My willingness to relocate for work I was interested in has enabled me to never be unemployed. I'll acknowledge that this should not be the only consideration (family, locale, etc), but when I read about mobile-ready individuals, or even families that won't move to where there is work, or someone doesn't want to work because it isn't "their kind of work", they've made their choice. For me, it's not an option, if I've pursued every practical opportunity locally, I look everywhere else. No way am I falling into that 99 week unemployment hole.

Remaining in the workforce keeps you marketable for other work. If you're open to relocate, you get to see a lot of this country (speaking in terms of the US). I've lived over a dozen states, have friends around the country and have loved every minute of it. It's not for everyone, but again, if you're single, upwardly mobile and ambitious, you are selling yourself short by limiting your options.

posted on 10 Mar 2012, 12:04

32. remixfa (Posts: 14255; Member since: 19 Dec 2008)


before I met my wife and had a family I moved every few years. I love the thrill of "new". Yea, I have friends all over the state now so from jax to tampa to the keys, i have friends I can visit. I actually met my wife while visiting one of those friends. Change can be a great thing. If your single and its relocating to a decent area, u should take the chance to relocate.. especially if they are willing to pay some relocation costs.. and VZW does that sometimes.

posted on 10 Mar 2012, 22:12

45. QWIKSTRIKE (Posts: 1173; Member since: 09 Mar 2010)


If you have a home its not that feasible.....you have to 1st sell the home and take other things into consideration...you don't know every individual situation nor do you know that everyone not working was offered a job relocated else where. I don't believe everyone is being offered a relocated position. But, I commend you and your diligence.

posted on 11 Mar 2012, 13:25

48. Jarahawk (Posts: 43; Member since: 04 Dec 2011)


Right. It is so simple to pick up and move your family. They know many will be unable to do so and they count on it.

posted on 10 Mar 2012, 00:58 1

9. ymp72 (Posts: 11; Member since: 02 Mar 2012)


after wasting almost an hour talking to several Verizon service reps on the phone, I truely believe most of them don't deserve the jobs. The last rep I talked to was finally the one actually knows what MobiTV is and able to help me add such feature & app on my new HTC Rezound. Hope Verizon keeps that guy, one out of 4 reps.

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