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US Cellular customers experiencing several issues, on the receiving end of billing system problems

0. phoneArena 04 Aug 2013, 01:11 posted on

Nothing like a large-scale system update to crash things around you and upset your customers...

This is a discussion for a news. To read the whole news, click here

posted on 04 Aug 2013, 10:07

1. DANTExphone888 (Posts: 96; Member since: 11 Aug 2012)


They are the fifth largest carrier in USA, not the ninth, that is Alltel.

posted on 05 Aug 2013, 21:48

2. Gawain (Posts: 351; Member since: 15 Apr 2010)


Well, he got it wrong with "ninth largest" but USCC isn't the fifth largest. TracFone has a combined 20 million subs (and they're an MVNO). Cricket is bigger than USCC too, so at best it's eighth...

posted on 05 Aug 2013, 22:34

3. DANTExphone888 (Posts: 96; Member since: 11 Aug 2012)


MVNO's don't count because they don't use the own network, and Cricket is owned by AT&T, which make it a subsidiary company. So basically, USCC is somewhere between fifth-seventh largest. BTW, I hope USCC sells out AT&T or Sprint in the next year,because with all these problems, it looks like they're setting themselves up to it.

posted on 05 Aug 2013, 22:42

4. DANTExphone888 (Posts: 96; Member since: 11 Aug 2012)


I meant (sells out to At&t or sprint, and it looks like they're setting themselves up for it)-sorry for the typos.

posted on 05 Aug 2013, 22:49

5. Gawain (Posts: 351; Member since: 15 Apr 2010)


That's awfully convenient tossing aside a company with 20+ million customers. But whatever...I forgot about AT&T taking on Leap, so yeah USCC is suddenly fifth...that's a big gap from 4th (T-Mo) to 5th, 40+million customers to less than 6 million...

posted on 20 Aug 2013, 09:17

6. nana_2_2 (Posts: 1; Member since: 20 Aug 2013)


I'm one of the ones trying to endure to "interruption" of services. I've waited on the phone for an hour three different times yesterday. This morning I got up as soon as they were available 6 a.m. Still no service on one of the phones on the account. Service is fine on the other phone of the account. Not getting any answers on how long this may take to rectify.

posted on 06 Sep 2013, 18:55

7. eleaders (Posts: 1; Member since: 06 Sep 2013)


Just wasted 1/2 hour waiting only to be told the pin I gave them to allow us to discuss my account was wrong. This is MUCH more than a billing issue.

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