UPDATED: Verizon pulls the Samsung Glyde from the shelves?
0. phoneArena posted on 01 Nov 2008, 13:54
Due to an 'issue' with the Glyde, Verizon has stopped selling it...
This is a discussion for a news. To read the whole news, click here
32. (unregistered) posted on 27 Oct 2008, 20:29 0 0
Im having the same problem here in northwest Iowa. I'm on my 3rd Glyde, the touchscreen has gone out every time, and each time I got the new Glyde all of my services didn't work (email, internet, pix/flix messaging, etc). I called tech support at 6pm, spoke with a very nice woman who offered to credit my VZW account for 379.99, the current retail value of the Glyde. She originally offered me the enV2, but I said that I didn't want it to begin with and shouldn't be forced to have a phone I don't want. I explained that I bought a touch screen in order to have a touch screen, I pay my phone insurance every month and was under the impression that this extra charge would cover me in case the phone malfunctioned, which it clearly is. She said she could probably get a manager to credit my account an additional 10-25 US dollars for all of the hassle, and then credit the account an additional 379.99 so I could get a new phone. I went to my VZW corporate store to check out the new phones, and I was informed by a sales rep there that there is no recall and no swapping of phones. I called back to the tech support center and got another new employee who said that there was a recall, but that they needed to verify that I qualified for it. Basically, every employee I talked to has given me a different story. I documented everything, got all the names of the people that told me different versions of the stories, and tomorrow once I decide which phone I want (Dare, Voyager, Krave, etc) I am going to call tech support, get a manager on the line, and re-tell my whole story (including names). I guarentee I will be getting my new phone for free, or very cheap. I suggest anyone having this issue follow the same procedure that I did. DOCUMENT EVERYTHING, I cannot stress that enough. THROW A FIT/DEMAND A MANAGER, the more belligerent you become, the more likely that you will speak with a manager and get a good deal in order to keep you from raising a stink with their higher-ups. USE LOGIC, ie, "I bought a $350 dollar touchscreen phone and you metaphorically slap me in the face with an enV2? I demand another touchscreen like the one I paid for."
34. (unregistered) posted on 27 Oct 2008, 21:37 0 0
im in georgia. i really want to go to my local store and excange mine for another phone. my touch screen has started to get annoying but probably not enough to exchange it. i really want the krave or voyager. i dont know what to do
38. (unregistered) posted on 27 Oct 2008, 21:58 0 0
"THROW A FIT/DEMAND A MANAGER" That will really depend on the store. And i guarentee you if you do that they will write a small novel on the account explaining everything YOU did. Customer service can see everything written by the stores and vice versa.
40. (unregistered) posted on 27 Oct 2008, 22:22 0 0
the krave is whak trust me just get the voyager i have one havent had any problems yet
44. (unregistered) posted on 28 Oct 2008, 13:36 0 0
ok listen 34 here is the deaL: throw a fit and we will not do anything for you, I work in TS and trust me I will listen to everything you have to say, but when you choose to break the nice rule. you lose my respect and you lose the ability for me to help you and you will be put on hold for 1-3 mins.
52. (unregistered) posted on 28 Oct 2008, 19:48 0 0
I think you are correct to a point. Everything you recommended was good advice until you said "the more belligerent you become, the more likely that you will speak with a manager and get a good deal in order to keep you from raising a stink with their higher-ups". This is not the best move because as stated above "they will exchange it for an enV2, or another similar-priced phone at the MANAGER'S DISCRETION." I know if it's up to me and someone is acting like a jerk, they are most likely not getting everything I can give them. If you do everything else in your post and remain polite, the people you deal with will be much more likely to WANT to help you.
67. (unregistered) posted on 01 Nov 2008, 17:02 0 0
Wow your a VZW rep and you just admited to bad customer service. Sure you get yelled at, but you increase hold time and cause people other pains by not dealing with the situation corretly.. IE - PUTTING PEOPLE ON HOLD FOR 1-3MINS. That's rediculous.. Your quality service department must be horrible as well to let you get away with that..
71. (unregistered) posted on 01 Nov 2008, 17:23 0 0
I gotta side with the VZW rep on this one. I don't work for Verizon, but I've had many dealings with them. I find that if I'm firm with my valid point, but remain polite, I get a lot further than those who become belligerent. I'm a police officer by occupation, and when people become belligerent with me, I "put them on hold" for 1-3 minutes too...it's called taking my time writing their ticket. The louder they are, the slower I write...
72. (unregistered) posted on 01 Nov 2008, 18:31 0 0
That would make you an asshole as those are two differant situations. The customer has a defective phone, you are giving someone a ticket for going 10 miles over the speed limit. You are an insult to people who actually work for their money, and like all cops, you do what you do because you actually ENJOY hassling people over meanginless BS and then have the audacity to act like you are righteous.
76. (unregistered) posted on 01 Nov 2008, 22:45 0 0
And I'm guessing you like to yell and scream till you get what you want. Not too many hugs as a child eh?
80. (unregistered) posted on 02 Nov 2008, 11:56 0 0
ha wow #75...sounds like you need to grow up. You seem to fall into that category of ridiculous customer too. I agree 100 percent, if you want to come into my store belligerent and yelling and making demands I'm going to tell you to leave my store. If you just come in and be polite I will do everything in my power to help you. But those who think they deserve everything in the world and want to make demands can get the hell out...
81. (unregistered) posted on 02 Nov 2008, 12:30 0 0
Sounds like you should switch to decaf...and learn how to spell.
85. (unregistered) posted on 02 Nov 2008, 16:17 0 0
regardless of what you do, being rude doesnt ever help. weather in construction, cutting trees, workin for walmart or at a car wash, no one likes when people are rude to them. you can be upset, angry, mad whatever and still be polite. the person in customer service had absolutely NOTHING to do with the problem your havin with your phone.
87. 75 (unregistered) posted on 03 Nov 2008, 08:40 0 0
WOW, SUCK. MY. NUTSACK. You completely missed the point.
35. (unregistered) posted on 27 Oct 2008, 21:48 0 0
The glides screen isnt great but i dont think theres been any recall havent seen any mention of one in my email.... must really be a really regional thing, also as a bit if info Alot of sales reps get wrong information or it somehow gets spread around theres a recall on something when there isnt one, I always have a fun time explaining to customers that a couple sales reps or a tele-CSR dont know what there talking about.
36. (unregistered) posted on 27 Oct 2008, 21:55 0 0
Also as far as the screen goes SAMSUNG IS WORKING ON A SOFTWARE PATCH. I cant give you a exact date (cuz one isnt listed) But i would expect it in a month or so.... ish..
54. some guy (unregistered) posted on 29 Oct 2008, 21:11 0 0
the phone was having problems with some of our Nortel switching equipment, its been resolved
41. (unregistered) posted on 28 Oct 2008, 04:00 0 0
There is no recall with the Voyager and the Dare despite the fact that both those phones have a known issue of randomly powering down and thats a hardware problem not a software. Heck, the EnV2 is worse then the glyde honestly... The problem with the Glyde is software issues that can be seen from the improvements of BF25 vs BF05. The problem with the glyde is it does not have good Auto correction software.
