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The Street says Android users know nothing about their phones

0. phoneArena 24 Jun 2012, 00:31 posted on

Wall Street blog The Street says that Android users are clueless when it comes to their phone, citing a comScore study from April that said that 70% of Android users don't know how to access Wi-Fi with their Android smartphone...

This is a discussion for a news. To read the whole news, click here

posted on 24 Jun 2012, 09:46

63. quesoesgrande (Posts: 217; Member since: 03 Aug 2011)


This is bull. I use WiFi whenever I'm at home and i browse the web on HTC stock browser. You cant measure android web traffic by just one of its many browsers. My sensation AND my transformer are on Android 4.0 ICE CREAM SANDWICH which i believe is THE LATEST OS. Im going to root my sensation tomorrow and later my tablet. Hows that for tech savvy? Get your facts right. Android requires more knowledge than the other OSes to unlock its full potential.

posted on 24 Jun 2012, 10:05

66. Fuego84 (Posts: 348; Member since: 13 May 2012)


Who are these supposed android users that don't know how to use their OS of choice. People that avoid the IPhone know why they avoid it and definitely know why and how to use their android smartphone.

posted on 24 Jun 2012, 10:14

69. Fuego84 (Posts: 348; Member since: 13 May 2012)


Just because you saw some statistics online doesn't mean you can go about explaining why the statistics are how they are. There could be hundreds of reasons why the numbers are how they are remember Android OS let's users be free to use what fits their liking, don't like stock throw it all out.

posted on 24 Jun 2012, 10:20

71. ibap (Posts: 765; Member since: 09 Sep 2009)


I'm an Android user. I use wi-fi when available - which it isn't at work. I don't use the stock browser for the most part. Why would you go by browser stats? The data usage from the the carriers is certainly more indicative, even if it includes MMS usage.

The vast majority of iPhone users THINK they are tech savvy. They aren't, though they are using serious tech configured for those who don't want to have to know anything about it. Having said that, how many of us drive our cars without knowing a great deal about how they operate? In some cases, that will come back to bite you, but mostly that works out fine.

I am however, reminded of the lab tech that wrote in his evaluation paperwork that he "programmed the computer" on one of the lab systems. This was some (a lot of) years ago, but what he was doing was putting a tape cassette in a drive and hitting the play button. This is the kind of statement you get from someone who is truly clueless. I'm sure if he had had an iPhone (which of course did not exist at the time - neither did routine cellular usage) he would have thought he was a technogeek. NOT!

posted on 24 Jun 2012, 11:12

72. BattleBrat (Posts: 1476; Member since: 26 Oct 2011)


AHHHH! I tried to type this response on my phone, but I'm an idiot android user and don't know how to use the web browser DERP! (/S)
WHO THE HELL ARE THESE "The Street" GUYS?
Everyone I know with an android phone knows damn well how to use it, everyone I know with an iPhone keeps whining about how slow it is because they don't know how to close out apps.

posted on 24 Jun 2012, 12:26 3

79. hepresearch (unregistered)


The Street and comScore have been decently reliable sources in the past... now, this interpretation by The Street is not spot on, but the underlying numbers are not surprising to me. I know that many of the Android users who post here are definitely among the 3 out of 10 who know what they are doing, who know how to work a smartphone to full advantage, and who are uber-tech-nerd-geeks not unlike myself. The thing about uber-tech-nerd-geeks is that we like choices, and we don't always agree... I have a couple of nerdy friends who chose the iPhone, and a few more who went with Android, and in each case they have a valid reason(s) for picking their choice, but the population of uber-tech-nerd-geeks is a very small slice of the general population. Here, I think we get a lot bigger of a slice of these folks than the general population, and that can create the illusion that just about every Android user knows and understands what they can really do with an Android device, and that they all choose Android to have more freedom to customize and mod; however, in the general population this is not true, and so it would not surprise me if 7 out of 10 Android users really had no clue how to harness the full power of their phone. I imagine that this is why Android upgrade loyalty is consistently only in the 55 to 65% range, while iOS has an upgrade loyalty consistently in the 85 to 95% range. There is nothing wrong with Android... however, the fact is that the AVERAGE first-time smartphone acquirer could care less what smartphone they get, as long as it is a popular brand and has a popular OS... generally either iOS or Android these days. While Android has the distinction of being very powerful and yet still relatively intuitive, iOS definitely kills on the simplistic intuition and graphical prowess out-of-the-box. So, to the Android fans here I say, "Sorry, but not every Android user is as skilled as you, and quite a few of them get lured away by iOS," and to the iOS fans I say, "Loyalty is high for Apple products because the average consumer, who actually knows very little about smartphones, can still use an iPhone and feel like they know it all." To use Android to its full potential, you do have to know something of what you are doing, and what you want to acheive. To use an iPhone you really don't even need much of a clue, and that is why people who bought the cheapest Android they could get the first time around have a higher turnover rate going to the iPhone. Android is powerful with the right skilled user. The iPhone is easy... just easy.

posted on 24 Jun 2012, 12:33 1

81. thedarkside (Posts: 654; Member since: 30 Apr 2012)


spot on sir.

posted on 24 Jun 2012, 13:30 1

87. roscuthiii (Posts: 2226; Member since: 18 Jul 2010)


Bingo! Just a tech geek here myself (haven't hit uber-tech-nerd-geek yet but maybe someday...) and every time I try to show my gf something about our phones her response is a static, "I don't care! As long as it works." All she want's is a phone that makes calls & texts, and can play some games. That's all I'd think most other people want too. Fire-and-forget seems to be the more popular choice over guided.
In retrospect, I don't really know why I sprung for a smartphone for her when she'd probably be happy with a regular phone, but her all day streaming use at work makes our unlimited data a godsend and means that she's using features without even realizing it.

posted on 24 Jun 2012, 13:19

85. roscuthiii (Posts: 2226; Member since: 18 Jul 2010)


WiFi? Why would I use WiFi when I still have unlimited 4G LTE? Hell, I don't even use my home internet connection anymore; just tether my phone to my computer. Playing Diablo 3, I consistently had about 2500 msec's of latency, totally unplayable . Using my Maxx's 4G I'm down to about 150 msec's latency.

It will be a dark day for me if Verizon ever removes the grandfathered unlimited plans.

posted on 24 Jun 2012, 13:39

89. thedarkside (Posts: 654; Member since: 30 Apr 2012)


as of the 28th anyone who upgrades their phones and has unlimited data will have to go to the tiered data structure.

posted on 24 Jun 2012, 15:08

114. tedkord (Posts: 12276; Member since: 17 Jun 2009)


That's why I'm preordering the SGSIII on June 27th. ;)

posted on 24 Jun 2012, 15:13

115. thedarkside (Posts: 654; Member since: 30 Apr 2012)


doesnt matter. the phone has to be on your account before the 28th. even if you preorder on that date the s3 wouldnt be on your line. sooo if you have unlimited data youre going to lose it.

posted on 24 Jun 2012, 15:38

116. tedkord (Posts: 12276; Member since: 17 Jun 2009)


I have two separate emails from two different Verizon CS reps who stated that as long as I preorder before June 28th, I will keep my unlimited data, because I'm agreeing to the contract extension before the cutoff.

posted on 24 Jun 2012, 15:41

117. thedarkside (Posts: 654; Member since: 30 Apr 2012)


hmm thats odd. i was told differently. ill look into this.

posted on 24 Jun 2012, 16:02 1

120. tedkord (Posts: 12276; Member since: 17 Jun 2009)


That's why I got it in writing. Phone calls don't work as proof.

posted on 24 Jun 2012, 16:28

122. tedkord (Posts: 12276; Member since: 17 Jun 2009)


Here is the content of one reply I received, with names, etc...redacted:

Hi XXXXX,

I hope that you are having a great day. I am sorry if our previous response was not clear to you. I will be happy to explain any changes you may face with the launch of our new calling plans. My name is XXXX and I will be happy to assist you .

Please accept my apology for the delayed response to your inquiry. XXXX thanks for your inquiry. You can keep your existing $29.99 unlimited data plan even though you will receive your pre-ordered Galaxy S3 device after 6/28/12.

We are aware that many of our existing customers are interested in this device and have completed a pre-orders; these customers will not be automatically changed to the "Share Everything" plans and can keep the current data plan. ( you can keep your unlimited data plan)

Only in the future, ( after you have completed this upgrade order) if you decide to upgrade to a new device at the discounted price, will you be given the opportunity to change your data plan to one of our current plans ( 2 GB/$30.00, 5 GB/$50.00 or 10 GB /$80.00); however, you can keep your same calling plan.

Alternatively, if you do not wish to use one of the tiered plans, you can opt to activate a "Share Everything" plan at that time. In the future, you can keep your $29.99 unlimited data plan going forward if you decide to provide your own device or purchase a device at the retail price.

I hope that these details are more clear for you and that you now understand that you can keep your unlimited data plan although you have pre-ordered a Galaxy S3 device. We appreciate your business and thank you for choosing Verizon Wireless.

Sincerely,

XXXX
Verizon Wireless
Internet Response Team

posted on 24 Jun 2012, 16:34

124. thedarkside (Posts: 654; Member since: 30 Apr 2012)


thanks for that. a buddy of mine would enjoy this.

posted on 24 Jun 2012, 16:32 1

123. tedkord (Posts: 12276; Member since: 17 Jun 2009)


Here is the other:

Hi XXXXX,

I appreciate you explaining the situation to me. My name is XXXXX and I would like to sincerely apologize for the delay in responding to your email, due to our higher than normal email volume, and I want to thank you for your patience. I can relate to the concern regarding our upcoming change to our data plan structures. Let's look at your account to see how I can be of assistance to you today.

XXXXX, due to you ordering the SGSIII before June 28, you will not be required to lose your unlimited email and web plan with your new device. Since you are already in a 4G device and you already have the package now, that will not change anything. It's the ordering and authorizing of the charges on the phone that hold the key. We understand that it's on order and that is the earliest ship date will be in July but you will be fine.

Any device that upgrades after June 28, will have the option to go to our new Share Everything Plan or whatever may be available but the unlimited plan option will no longer be available after that date.

I'm sorry if we didn't make it more understandable in our previous email but I'm confident we answered you in detail today. Once again, my name is XXXXX and it was a pleasure to provide you with Excellent Customer Service while resolving all of your concerns. XXXXX, we appreciate your communication with us and thanks for being a part of the Verizon Wireless Family. Please enjoy your week!

Sincerely,

XXXXX
Verizon Wireless
Customer Service

posted on 24 Jun 2012, 13:30

86. arqjav (Posts: 55; Member since: 29 Dec 2009)


There's another matter and is the way the carriers handle the offerings of phones, I'm from Costa Rica, not to long ago about a year there was only one carrier, in my country now we have two more and the way they offer the iphone is a full plan you get the minutes, mms,sms and internet all in a single package that's the only way to buy the phone in the other had if you want to buy the Galaxy SII you can buy just the phone with the min,sms,mms but the internet is optional and if you get the full plan with the internet I'll cost you more than the iphone plan,so mine point is iphone user had and edge her they have internet within regular plans Android user is optional that's I think way IOS user always came first in this polls I don't i that's the case in the states?.
But here that's the way it works,in regards of android user don't now how to use there phones that's not true either in my case my wife has an iphone and she doesn't now how to use many things in her phone I have a couple of friends that are in the same positions so the argument of The Street for me is not valid.

posted on 24 Jun 2012, 13:49

90. taco50 (banned) (Posts: 5506; Member since: 08 Oct 2009)


Oh man this is beautiful. I've been saying this all along. Android users are not tech savvy and in fact iOS users are MORE tech savvy. This blows up in the face of all the android trolls attacking iOS users as sheep.

Fandroids will respond by either back pedaling or denying the obvious and saying these statistics aren't valid.

Wow 70% of android users don't even know how to do something as basic as access wifi.

posted on 24 Jun 2012, 14:41

109. tedkord (Posts: 12276; Member since: 17 Jun 2009)


This doesn't fly in the face of anything. It's not a study, it's a blog. This would be as credible as if you'd written it.

It's just some guy with an agenda, massaging data (which has already been shown to be invalid via the user agent argument you lost so resoundingly) to come up with his conclusion. Essentially, he took this data, then sat down and tried to figure out how it could make iOS look better. The only way to tell the tech savvyness of any particular group is to do a survey on that group.

For Apple's sake, I hope you are not one of the ones they survey about iOS.

posted on 24 Jun 2012, 17:13

127. taco50 (banned) (Posts: 5506; Member since: 08 Oct 2009)


So you chose to deny the official study AND backpedal.

Pathetic

posted on 24 Jun 2012, 18:01 2

141. tedkord (Posts: 12276; Member since: 17 Jun 2009)


First of all, backpedaling would mean I'd have to change something I'd said prior, which I didn't. I guess you don't know English any better than you know user agents or screen resolutions (which are tech items, you savvy iOS user).

Secondly, as has already been explained, this is not a study. It is a blog, in which the writer takes flawed data (remember, the user agents you were completely wrong about), and tries to extrapolate something totally unrelated from it.

It would be like me saying that since the iPhone is such a dainty little phone, all iPhone users must have very small hands, therefore all iPhone users are women or children.

So, as always, you are 100% wrong.

posted on 24 Jun 2012, 18:51

167. taco50 (banned) (Posts: 5506; Member since: 08 Oct 2009)


Those studies are completely valid. You go to some random website that wasn't used ipby the study to back up your flaky arguments.

posted on 24 Jun 2012, 22:22

203. tedkord (Posts: 12276; Member since: 17 Jun 2009)


No, I actually understand how hypertext transfer protocol works, and what a user agent does. I know how these stats are compiled (they buy server stats from webservers farms).

I also build and configure PCs, repair and upgrade them for all my friends, and setup and run my home WiFi with 1 PC, three laptops, three smartphones, one PMP, a TV, a Slingbox and a wireless printer and an internet phone on it.

In short, I'm much more tech savvy than you.

posted on 24 Jun 2012, 18:38

158. remixfa (Posts: 14255; Member since: 19 Dec 2008)


except, in real life, when people say they are not tech savy they are waddled over to an iphone because its too "simple" to mess up.
this BLOG has nothing to do with reality. Being in an online journal gives it no more validity than if you wrote the article. No one of any intelligence takes it seriously, taco.... which is why you are taking it so seriously.

posted on 24 Jun 2012, 18:52

168. taco50 (banned) (Posts: 5506; Member since: 08 Oct 2009)


Well in real life actual facts are considered over Internet trolling. EVERY study shows iOS users are more tech savvy.

posted on 24 Jun 2012, 19:15

179. MISTER-H (banned) (Posts: 87; Member since: 28 May 2012)


Iphone users are young (half under 30), tech savvy and, besides telephony, primarily use the device for e-mail, texting and web browsing. What do u expect from a fashion phone. Show of. Pose. Look im cool. That's all it matters. Good for nothing phone with total junk clap restrictions....

A follower of Apple cult regardless of the usefulness or real worth of product. Believes with without question the cult propaganda which installs the almost mythological belief that what they have just bought is the fastest or most user friendly crap product ever, only to be sold same product with few minor tweak, a few months later with the same rhetoric and complete disregard for reality. Easily mislead by there own egos and think they are so unique and innovative.... Brainwashed junglys animals dooooooooooooooooooomed..

posted on 25 Jun 2012, 08:43

222. remixfa (Posts: 14255; Member since: 19 Dec 2008)


really, link me to these polls. since "every" denotes more than 1 misquoted survey that you like to quote.. show me more than 1.

posted on 24 Jun 2012, 14:46 1

110. carlos5593 (Posts: 28; Member since: 23 Jun 2012)


Of course they are not valid. Most of my friends have craple iphones and they are the one that I got to tell them how to do stuff. And android is a open os which means every OEM has a different browser and most of them don't use the default android browser. Plus all the options on the Google play. Like dolphin, opera mini, chrome etc

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