T-Mobile to launch LTE service next year; carrier lost 802,000 contract customers in Q4
0. phoneArena 23 Feb 2012, 01:39 posted on
Without an Apple iPhone to sell, T-Mobile lost 802,000 contract customers during the fourth quarter and says that between spectrum acquired from AT&T as a consolation prize for the failed merger, $1.5 bilion in investment, and refarmed frequencies, it will be able to offer LTE service starting in 2013...
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1. GeekMovement (Posts: 1918; Member since: 09 Sep 2011)
except sprint? i mean i haven't been keeping close updates with the news but didn't the lightsquare plan fail so did they find other means to get the LTE out and rolling soon?
2. Jphones (Posts: 235; Member since: 10 Feb 2012)
Hell yeah finally will hold on to my sensation while tmobile becomes more sensational next year. LTE here we come
6. quesoesgrande (Posts: 217; Member since: 03 Aug 2011)
just because tmobile has lte it doesnt mean u can use it. Your phone has to be lte enabled
16. Nicksully23 (Posts: 16; Member since: 09 Dec 2010)
Who said he didn't know that. It's called his contract will probably be up by then and he can then get a new phone..
22. Jphones (Posts: 235; Member since: 10 Feb 2012)
Ha thanks Nick for using common sense. Gosh so real jacks on here.
38. miles16852 (Posts: 239; Member since: 20 Oct 2011)
I agree on that one Jphones! stupid people! amazing!!!
3. kanagadeepan (Posts: 765; Member since: 24 Jan 2012)
So T-Mobile going to launch real 4G services...
4. lubba (Posts: 1313; Member since: 17 Jan 2011)
Tmo sensational? They lost 802,000 contracts, and its not even related to LTE! Can you believe it, the iPhone does not have LTE yet it attracts so many customers. Tmo does not need rush to LTE. Its 3G and 4G is really fast. Tmo have great plans and prices. What tmo needs is to invest the billions earned from ATT on better devices, not second hand or hand me downs. IPhone and hero WP would be a great start. Give tmo customers what they've been wanting. LTE "is not" on top of the list. Even though they waste their money on LTE, only small majority of customers will get it. And it will not do tmo any good because they have one of the worst receptions. How do you not get reception in basement of a hospital in metro area. Tmo will continue to bleed customers if they don't listen to their customers.
10. bluechrism (Posts: 99; Member since: 09 Sep 2011)
Samsung Galaxy S2 & HTC AMaze 4G hand-me downs / second hand? T-Mobile has a decent device line up - if anything is lacking really (aside from the iPhone) it's higher end WP7 devices which are all being hogged by AT&T right now (and they insist on exclusivity).
iPhone not there because Apple didn't want to make a version with 1700/2100 when so few carriers world wide use the frequency - it isn't a case that T-Mobile didn't try and get it. IN addition, Apples conditions for carrying the iphone are stacked against carriers - i think i remember reading that Sprint lost money on it's iPhone contracts this year, despite increase in subscribers.
Reception is always a case by case basis. IN my building where I work (in a minneapolis suburb where you would expect strong signals for all the big 4) the only people who get good reception are those on Verizon or T-Mobile. AT&T get's zero bars and sprint is patchy.
14. squallz506 (banned) (Posts: 1075; Member since: 19 Oct 2011)
in my area dl speed ranks like:
Sprint 25+mbps where you have wimax
Verizon 10-20 mbps
T-Mobile 8-12 on my g2x, my buddy's sensation gets 14-18
When you factor in price sprint still rules my area but tmo jumps Verizon since tmo customers are paying half of what big red charges.
But sprints prepaid is horrible. I'm a former virgin mobile customer, I was getting .2-.4mbps on my optimus v.
Anyway you cut it monthly4g has the best bang per buck.
21. remixfa (Posts: 14255; Member since: 19 Dec 2008)
i hate to tell you this, but sprints wimax is only capable of 12mb/s. Real worlds are normally in the 3-7mbps range.
But yea, for the price difference, Tmo wins the race. Fast speeds without charging you insane prices. If you wanna be super slick, u can find the $30 unlimited text/5 gig of web w/100 mins plan on Tmobile prepaid through wallyworld.
30. ngo2dd (Posts: 896; Member since: 08 Jul 2011)
It is higher then 12. Check your fact first
31. remixfa (Posts: 14255; Member since: 19 Dec 2008)
really, why dont you throw me some links about Sprint's Wimax service proving me wrong? If it were true, u would have provided that to begin with instead of blind attacking.
34. ngo2dd (Posts: 896; Member since: 08 Jul 2011)
Here you go. Real world speed as you can see some of the speed is higher then 12. This a little bit old but it is still prove that is not 12
36. ngo2dd (Posts: 896; Member since: 08 Jul 2011)
7. ricking (Posts: 59; Member since: 10 Nov 2010)
tmobile is so screwed up... they cancel flex pay,,,then bring it back???? they have over 1 million customers using an i phone on their service. you are right when saying when will tmobile start to listen to the people that use their service
11. remixfa (Posts: 14255; Member since: 19 Dec 2008)
they didnt bring back flex pay. i dont know where you heard that.
Can someone find me proof that the iphone was the reason everyone left tmobile? Because, that sounds like a lot of fanboy BS to me. I think I've had 5 people since the i4S launched that said they were going to switch to get it. And 3 of them ended up getting it unlocked and bringing it over once they realized how much higher their bill was going to be. Unlocking an iphone and staying on T-Mobile is very common. Actually leaving T-Mobile for ATT just to get an iphone is not. Maybe they went to sprint since the billing is closer, but i still havent heard anything that would make me believe that.
You shouldnt "assume" thats what's going on if you have no proof. Crap sensationalist journalism. How about "it was a really bad quarter". And I can tell you it was, because it was the worst christmas in mobile I have ever seen. We have picked up quite a bit since then but december was bad.
13. Dujai R. (Posts: 17; Member since: 12 Oct 2009)
Here you go
A statement from Deutsche Telekom reads: " For T-Mobile USA, the past year was characterized by significant challenges, particularly in the fourth quarter, following the market launch of the new Apple iPhone model by the three major national competitors in October. [...] However, not carrying the iPhone led to a significant increase in contract deactivations in the fourth quarter of 2011. [...] Sequentially, the decline in branded net contract customers was driven primarily by higher branded contract deactivations as a result of the launch of the iPhone 4S by three nationwide competitors in mid-October."
17. remixfa (Posts: 14255; Member since: 19 Dec 2008)
wheres source? but hey, at least its proof of something. :)
15. JunitoNH (Posts: 1287; Member since: 15 Feb 2012)
Well it can be they want the S2, because they carry it, other bots.
18. remixfa (Posts: 14255; Member since: 19 Dec 2008)
every carrier has at least 1 version of the S2.. heck some have 2 lol.
41. pyckvi (Posts: 48; Member since: 19 Dec 2010)
i left T-mobile for Sprint to get the Epic 4G touch, which was the first SGS II in the US and T-mobiles is some BS knockoff. i agree with Remixfa, lots of ppl i know who have t-Mobile and want iPhone, end up getting it unlocked for T-mobile, so hell no i do not believe its because of the iPhone they lost 800,000.
8. simplyj (Posts: 404; Member since: 23 Dec 2009)
t-mobile is looking at multi-flow 3g... screw 4g!
12. squallz506 (banned) (Posts: 1075; Member since: 19 Oct 2011)
I know, I was waiting on a hspa+ multi flow announcement.
9. greathero1 (Posts: 544; Member since: 13 Jun 2008)
I can totally understand why people are leaving based on my own recent experience. It seems that coverage has gotten much worse over the past year. On top of the coverage issues, my data speeds have been very subpar over the past 6 months. I don't think their woes have much to do with AT&T/merger or the iPhone, its that all of their services have taken a turn downward and their marketing department is horrible. Its like they market to children and teenagers. They need to hire whoever VZ hired to execute the Droid campaign or somebody else because what they have now is not going to cut it and the numbers show it.
19. joseg81 (Posts: 174; Member since: 15 Jul 2011)
very true. i can't go a day without seeing atleast 20+ verizon commercials. but there's no way in hell i'd ever pay verizon's prices. i have 5 lines maxed out on t-mo and i have a friend with 2 phones on vzn that pays triple what i do and they barely have 3g coverage,...that's just sad. i have 3 lines running on good 4g and 2 on 3g.
20. remixfa (Posts: 14255; Member since: 19 Dec 2008)
my least favorite part of Tmobile is their advertising. Its the worst in the industry. Carla was a step in the right direction but they still manage to bungle it at every turn.
23. idanielx (banned) (Posts: 22; Member since: 23 Feb 2012)
if tmobile gets iphone 5 im pretty sure theyll be flooded with new customers considering their unlimited plans
24. remixfa (Posts: 14255; Member since: 19 Dec 2008)
the trick is that Tmobile cant afford to carry the iphone with the strangling that Apple likes to give carriers. They would have to raise prices on everything to afford it, and then they would lose the huge price advantage they have. its not worth it.
25. LoneShaolin (Posts: 307; Member since: 14 Jan 2012)
802,000 lost? Me, my wife, and her brother and sisters account for five of those. f**k Magenta.
26. Carlitos (Posts: 408; Member since: 23 Oct 2011)
Sometime by 2013, adn both AT&t and Verizon are suppose to be near completion of there LTE roll out. I would say sprint but things arent going so well for them.
27. Jphones (Posts: 235; Member since: 10 Feb 2012)
Why are there so many tmobile haters? I've had tmobile for 5yrs and got no complaints they might not always get the highest end phones but they do get high end phones wait for it at affordable prices. Don't be mad because our phones are only $200 and unlimited everything with 5G of throttle free data is only $99 and the others are bumping the prices up $300 phones and $120 and up for limited minutes and throttled data. Ha just mad because that extra $120 pays our bill and gets us a phone accessory.
29. -box- (Posts: 3968; Member since: 04 Jan 2012)
This article is so horrendously biased it disgusts me. The iphone is not the only reason why T-Mobile lost customers. Every carrier is constantly losing and gaining customers, it's called "churn". For all we know, all those 800K people could have lost their income and can't afford cell phones anymore. Or maybe they wanted to go to a budget-friendlier carrier or prepaid. Perhaps customers were not wishing to be part of AT&T, and preemptively (and foolishly) went to a different carrier. Saying the iphone is the sole catalyst is complete and utter baloney. Furthermore, T-Mobile's HSPA+ is rated at up to 42 Mbps, with faster speeds coming. Those speeds meet or exceed that of Verizon and AT&T LTE, depending on numerous factors (YMMV)
32. fernman (Posts: 4; Member since: 23 Feb 2012)
not only does tmobile lose customers because of their phones but they have horrible service... u might as well do a prepaid company if ur gunna do tmobile!!!
33. Jphones (Posts: 235; Member since: 10 Feb 2012)
Ha you must live under a rock tmobile is Fanfreakintastic they're coverage while good is becoming great. An prepaid not even close to tmobile unless obviously It's tmobile prepaid.
35. fernman (Posts: 4; Member since: 23 Feb 2012)
Comparing tmobile to a company like verizon is like comparing a ferarri to a geo metro... you just dont do it
37. chazking99 (Posts: 12; Member since: 09 Feb 2012)
TMob is good in areas and verizon is good in areas but verizon is no ferarri by any means all cell phone companys in the us are terrible. They suck the life and money out of you and all of them are the same, just depends on which poison you pick period.
39. tward291 (Posts: 559; Member since: 14 Feb 2012)
they didnt lose me lol keep on pushing tmobile
40. fernman (Posts: 4; Member since: 23 Feb 2012)
Be real... 95% of people don't even use 10 percent of what their phone can do nor know the s**t the phone can do ... Regardless a post paid company is slapping on a prepaid company ... People dare compare a moto triumph to to a droid x or even a incredible ... That's an insult ... But I mean with times these days rough u can't blame a person for going prepaid ... Most places in Cali don't really support tmobile as good as others we all talk from experience some negative some positive