T-Mobile loses more than half a million post-paid subscribers in Q2 2012
That shift to more pre-paid customers meant that T-Mobile had less total average revenue per user (ARPU). The ARPU grew slightly when looked in isolation at pre-paid and post-padi, but when you combine the two numbers, the lower revenue from pre-paid users starts to weigh more as they increase and the total drops.
T-Mobile said it’s investing strategically in the development of a 4G LTE network to help change that negative momentum. Earlier, the carrier said it’d spend nearly $4 billion on deploying an LTE network, $1.4 of them in the next two years.
T-Mobile USA Reports Second Quarter 2012 Operating Results
Continued Solid Adjusted OIBDA in Q2; Churn Improvements
Adjusted OIBDA increased 4.8% year-on-year to $1.3 billion in the second quarter of 2012
Adjusted OIBDA margin improved 3 percentage points year-on-year to 31% in the second quarter of 2012
Total service revenues of $4.4 billion in the second quarter of 2012 compared to $4.4 billion in the first quarter of 2012 and $4.6 billion in the second quarter of 2011, a decrease of 5.2% year-on-year
Branded contract churn of 2.10% in the second quarter of 2012; 40 bps decrease quarter-over-quarter and 50 bps decrease year-on-year
Net customer losses of 205,000 in the second quarter of 2012 compared to 50,000 net customer losses in the second quarter of 2011
Branded contract net customer losses of 557,000 in the second quarter of 2012, compared to 510,000 branded contract net customer losses in the first quarter of 2012 and 536,000 branded contract net customer losses in the second quarter of 2011
Strong branded prepaid net customer additions of 227,000 in the second quarter of 2012 compared to 71,000 branded prepaid net customer losses in the second quarter of 2011 and branded prepaid net customer additions of 249,000 in the first quarter of 2012
Branded contract ARPU increased slightly year-on-year to $57.35 in the second quarter of 2012
Branded contract data ARPU increased 14.6% year-on-year to $19.16 in the second quarter of 2012
Branded prepaid ARPU increased 13.6% year-on-year to $26.81 in the second quarter of 2012
3G/4G smartphones sold increased 31% year-on-year to 2.1 million in the second quarter of 2012
Solid progress on key strategic initiatives, including plans to expand network coverage and rollout LTE service in 2013
BELLEVUE, Wash.--(BUSINESS WIRE)--T-Mobile USA, Inc. today reported second quarter 2012 results. In the second quarter of 2012, T-Mobile USA reported adjusted OIBDA of $1.34 billion, up 4.8% from $1.28 billion reported in the second quarter of 2011. Net customer losses were 205,000 in the second quarter of 2012, compared to 50,000 net customer losses in the second quarter of 2011.
“Looking ahead, T-Mobile USA will continue to invest in a number of key areas including the modernization of our network as we pave the way for LTE service in 2013, retail expansion, as well as an increased investment in promoting our brand.”
“In the second quarter, T-Mobile USA continued to show considerable progress in a number of key areas delivering solid adjusted OIBDA growth. While we reported encouraging branded contract and branded prepaid churn improvements in the quarter, we remain focused on customer loyalty as we continue to execute against our strategy,” said Jim Alling, Interim CEO and President of T-Mobile USA. “Looking ahead, T-Mobile USA will continue to invest in a number of key areas including the modernization of our network as we pave the way for LTE service in 2013, retail expansion, as well as an increased investment in promoting our brand.”
“In the second quarter T-Mobile USA started the implementation of key initiatives, such as network modernization, which will improve its competitiveness going forward,” said René Obermann, CEO of Deutsche Telekom. “We are also encouraged by the strong cost discipline demonstrated by T-Mobile USA.”
T-Mobile USA Strategic Initiatives Update
T-Mobile USA continues to execute on its key strategic initiatives, which include its $4 billion 4G network evolution plan to expand its voice and data coverage around the country and to initiate long term evolution (“LTE”) service in 2013. In the second quarter of 2012, T-Mobile USA announced an agreement with Verizon Wireless for the purchase and exchange of certain Advanced Wireless Services (AWS) spectrum licenses (subject to regulatory approval), which would improve T-Mobile’s network coverage in 15 of the top 25 markets in the U.S.; completed the AT&T deal break-up AWS license transfers that will expand T-Mobile’s coverage in 12 of the top 20 U.S. markets; and announced a spectrum exchange agreement with Leap Wireless International, Inc. that will further 4G coverage in four states. In addition to these spectrum agreements, T-Mobile USA announced multi-year agreements with Ericsson and Nokia Siemens Networks to deploy state-of-the-art LTE-capable equipment at 37,000 cell sites in 2012 and 2013.
T-Mobile USA increased its distribution channels in the second quarter of 2012 announcing the opening of its 1,000th T-Mobile Premium Retailer (TPR) store. In addition, a new distribution arrangement with Dollar General Corporation brings an affordable phone and convenient access to T-Mobile’s prepaid and Monthly4G™ No Annual Contract service to more than 6,400 Dollar General stores. In total, T-Mobile USA added approximately 8,700 prepaid doors in the second quarter of 2012. To expand its reach in the business-to-business market, T-Mobile USA began offering two new suites of mobile broadband data plans to address the growing use of mobile broadband devices and the increasing demand for data among business customers. T-Mobile USA also launched its “Open Europe” plan for business customers – a new unlimited data feature with a flat-rate monthly fee. The Company also signed two additional agreements with Mobile Virtual Network Operator (“MVNO”) partners in the quarter to drive further expansion into this customer segment.
T-Mobile USA further expanded its portfolio of compelling 4G smartphones in the second quarter of 2012. T-Mobile USA became the first U.S. carrier to offer the 42 Mbps-capable HTC One™ S and also launched the highly anticipated Samsung Galaxy S™ III. In addition to these devices, T-Mobile USA also launched the T-Mobile® Prism™, a budget-friendly option for cost-conscious consumers and expanded T-Mobile's myTouch® family with the announcement of the next-generation T-Mobile® myTouch® and T-Mobile® myTouch® Q, launched in July 2012. In early August, T-Mobile USA launched the Samsung Galaxy Note™, featuring a 5.3-inch HD Super AMOLED™ screen. The Company is supporting its strategic investments with its brand re-launch program, continuing with a new advertising campaign that encourages customers to Test Drive T-Mobile USA’s competitive 4G experience.
During the second quarter of 2012, T-Mobile USA continued to focus on driving efficiencies across the business. Examples of this include the new organizational structure announced in May 2012 that will enable the Company to react with greater speed and effectiveness to customer and market opportunities, that aligns costs with revenue realities, and that better positions T-Mobile USA for growth. The Company also continues with its efforts to drive operational efficiencies with the Reinvent program and is well on track to achieve $900 million in gross savings, which will be partially reinvested into customer acquisition programs. Lastly, the multi-year churn reduction program showed encouraging progress in the second quarter of 2012.
1. Zayuh24 (Posts: 148; Member since: 21 Nov 2011)
Eh. Honestly, I'm considering buying the next Galaxy device from google and getting a sim to use with a Pre-Paid plan. I barely make calls, my job has free Wi-Fi, and I seldom use the net except for reading articles on Pulse.
8. JGuinan007 (Posts: 639; Member since: 19 May 2011)
do you mean Nexus from Google or Galaxy from Samsung?
14. Zayuh24 (Posts: 148; Member since: 21 Nov 2011)
I mean the Nexus from Google. Well, we can't say it's "from" Google because they don't take over the hardware (yet). The Galaxy Nexus was built by Samsung, as well as the Nexus S, but the Nexus One was made by HTC I believe.
I just want a Nexus device because they have the best overall support, both officially from Google and unofficially from developers.
2. disneydad (Posts: 114; Member since: 26 Mar 2012)
With Sprint, T-Mobile, MetroPCS, and Leap posting subscriber losses it looks like we will be seeing some merging and buyouts between the smaller carriers in the next 3 years as they all transition to LTE. These carriers cannot compete in postpaid if more of their business converts to prepaid. They would all benefit from the spectrum of each other while creating a better economy of scale. I wouldn't be surprised to the Big Two try to keep this from happening though.
3. ftyler223 (Posts: 140; Member since: 06 Aug 2012)
Disneydad I agree. I worked for T-Mobile for 3 years and had to leave because theyjust don't know what they're doing. They are literally barrying themselves. Idiots. I'm with big red now
9. JGuinan007 (Posts: 639; Member since: 19 May 2011)
I agree with you but it's funny you call them IDiots and Spell burrying BARRYING
10. g2a5b0e (Posts: 2702; Member since: 08 Jun 2012)
Actually, it's "burying". Who's the idiot now?
4. cornerofthemoon (Posts: 518; Member since: 20 Apr 2010)
From what I read T-Mobile is in better shape than Sprint with their LTE rollout thanks to the windfall from the failed AT&T buyout. T-Mobile will have a broad launch next year while Sprint will still be launching LTE in a frustrating slow trickle.
6. disneydad (Posts: 114; Member since: 26 Mar 2012)
I think the average American family is in better shape financially than Sprint. lol
T-Mobile isn't going under anytime soon but with little to no growth their long term outlook is not rosy. I don't think LTE deployment is the answer to their problems. By 2014 every network should be converted to LTE. The carrier subscriber positions are pretty much fixed at this point since it is now a mature and saturated market. The only thing carriers are doing now is trading customers every 28 months. The smaller carriers don't have the network and financials of the big two and cannot compete long term with the bandwidth they currently possess.
Bring on S-Mobile Metro Leap!! LOL
5. moofoodooloo (Posts: 137; Member since: 04 Jan 2011)
T-Mobile is the #1 carrier we get people ported over from, and 8/10 of the customers are leaving because they are upset with their service despite cost.
7. buggerrer (Posts: 288; Member since: 21 Sep 2011)
I left T-mobile last week for Verizon. Was tired of how they f'd up the LG G2X. I'm loving the GSIII with LTE!
12. MozillaLover (Posts: 3; Member since: 06 Aug 2012)
Just wait until you start getting $300 dollar bills every month with some BS charges.
13. greathero1 (Posts: 494; Member since: 13 Jun 2008)
I was definitely one of those upset with service despite the cost. After 3 years of waiting for better service, I had to leave last month. VZ is definitely miles better than TMobile. Data speeds are about 3x faster and voice coverage is far better than what I was used to in my area.
11. JunitoNH (Posts: 984; Member since: 15 Feb 2012)
T-Mobile's problems are the lack of understanding of the American consumer; first, even if mobiles prices are more reasonable, no one wants to pay more for a subsidized phone. e.g. Samsung's S3 they want $279 after a fifty dollar rebate. Even though you end up paying more with the top two carriers length of contract. Secondly, have to wage a campaign of ads, just like the others. Thirdly, I know already, but they have to get the iPhone. For a minute, Verizon was just trying to compete without it, eventually end succumbing to the will of the masses. Before being critical, just look at the numbers, even if they added two million new subscriber to the ranks, the benefits. Honestly, no other phone is going to add 2M new in on quarter.
15. PapaSmurf (Posts: 8922; Member since: 14 May 2012)
I have T-Mobile in Chicago and honestly, I didn't see a difference between call quality from Verizon. I'm constantly pulling 20mbps with peaks of 28/29mbps. Guess hoe much I'm saving on my bill? $50+.