T-Mobile getting rid of Flexpay
T-Mobile launched Flexpay just a couple years ago. They put it in place of deposits for customers that had less than stellar credit. When the credit check was run, it would either get approved as a regular plan, a Flexpay plan with contract or a Flexpay plan with no contract.
Flexpay customers with a contract would be entered into a regular two-year commitment. They would receive subsidized pricing on the phone, but not to the same extent as the customers on a regular plan. The only additional charge they would see on the bill is a $4.99 control charge, which could actually disappear if the account was setup on auto pay. So it was a good option for people that couldn’t afford a high deposit on one of the other networks.
If T-Mobile gets rid of the Flexpay program, then they will return to deposits just as they had before. The deposits could range anywhere between $50 and $400 based on credit. It is not known why T-Mobile is reverting back to their old ways at this time. Tell us what you think in the comments
1. clevername posted on 17 Feb 2011, 10:36 0
Maybe they believe they are becoming actual competitors to att and vzw. Be on the lookout for tmo to slowly raise their plans prices over the next two years of this is the case.
Or they might just be tired of broke people.
2. irsuv posted on 17 Feb 2011, 10:55 0
I sell t-mobile and sprint phones for a living. It is a pain to explain why t-mobile wants them to buy the phone for full price as in flexpay no contract (or month to month) and sprint just wants your bill to be under $150 and a $50 deposit and a temporary fee of $5. T-mobile charges the same fee, but only removes it if you let them take their money automatically. Sprint either does that or just stay in good bill standing for 6 months and they will remove it.
3. DJLegacy2k5 posted on 17 Feb 2011, 11:00 1
I remember having to tell customers "you have been approved for Flexpay", Customer: "what, why, whats that, i dont get it"....Yeah neither do I lol
Just tell people "Your credit blows so you are a high risk to default on your account and we dont want that kind of business risk", just like the rest of the carriers.
Basically, "You arent good enough for our service, so go buy a Boost" lol
4. JeffdaBeat posted on 17 Feb 2011, 11:42 0
I think there is also the perception of T-Mobile and Sprint to some extent being a poor man's cell phone company. If those companies want the business that AT&T and Verizon have, they have to change that perception. They have to offer feature rich phones. T-Mobile has already started their 4G commercials saying they have the fastest internet speeds out there. The next thing is to change perception of who they service.
Do I feel bad for folks who don't have great credit? Not too much. Prepaid plays have finally gone from completely fucking people over to actually being awesome deals. Hook a debit card to your account and you've pretty much got a post-paid plan without a contract with some companies. Purchase a high end feature phone or smartphone from Craig's List or eBay that's from last season and hook yourself up. Sweet phone, sweet plan...no deposit.
8. ssjassassin posted on 20 Feb 2011, 02:04 0
I agree with your view on changing the image of T-Mobile. I have stated this in the past and at the moment they are moving for the family company. I like the idea of T-mobile being this though they need to do it in a higher class and what i would call fine tech way. Meaning the phones they have are great power and high tech. But they mostly look like toys. Bright colors and other eye catching features. Fine tech would be something that holds appeal by just looks with the high tech features to boot.
5. joe (unregistered) posted on 17 Feb 2011, 11:42 0
Tmobile is getting rid of flexpay because of the problems with the precash system with 3rd party reps. If you take to long to enter in the payment on the precash side which is there way of making the payment for your first month of service it times out and you have to manually call it in. Real pain in the butt, especially if you have a new employee setting things up. Just to many people having problems
7. ssjassassin posted on 20 Feb 2011, 01:58 0
The fact is that Flex pay is a huge burden on T-Mobile. Most customers do not understand the billing required with flexpay. The employees dread the plan as it takes more time than a standard account to explain. The simple fact is that deposits yield better customer growth and stability. They make more scene to the customer because if they qualify with deposit they already know what that means. They also try to pay the bill so they can get the money they put in back. Holding money hostage may suck but in the long run the only people who loose are the loosers.
9. Justagirl (unregistered) posted on 21 Feb 2011, 15:44 0
I hate flex-pay. It is a little hard to explain but not every rep tries. The bst way to explain it is a 6 month period to make your payments on time to get a regular account. Most never explain this and it becomes a pain when they come into corp store and we have to correct the expectations that were set for them.
10. Deejay Phaze (unregistered) posted on 02 Mar 2011, 11:01 0
Your all wrong. Its bc of all the tourists who come for 1 month and then cancell. The Dealers will still get the commissions but the company itself Tmobile doesnt. So all the chargebacks have put them in a whole in which it would just be better to get rid of flexpay and get deposit which will insure some type of responsibility. You dont want a contract or anything fine. Its called PREPAID or there sister company Simple Mobile. Only Downfall. No Blackberry service on these lines.
11. 4dK (unregistered) posted on 08 Mar 2011, 13:08 0
They are switching because Flexpay is the biggest pain in the butt for their workers and cust service. When they set up Flex-Pay they did not design it to handle the ammount of users that it has, thus the small quirks started to become big quirks. Flexpay may result in less customers for T-Mobile, but the quality of life for everyone who works here will increase significantly.