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T-Mobile employee speaks up about the problems within the carrier

0. phoneArena 23 Mar 2012, 05:10 posted on

We recently received an email by an anonymous T-Mobile employee, who wanted to share their thoughts about the problems within the carrier. It was quite an extensive message, and it showed that the employee is taking these things personally (a bit too much, if you ask us). Anyways, the message moved us because of the sincerity and dedication one could feel in it...

This is a discussion for a news. To read the whole news, click here

posted on 19 Jun 2012, 21:43

118. shhhDontsay (Posts: 1; Member since: 19 Jun 2012)


i NEVER EVER have posted or have left a comment on an article like this, but i must. I also work for T-mobile and will say this guys is about 90% right. My main issue is the systems. They crash on a daily basis, making everything delayed, our customer care always referrs all customers back to the store weather we've done something or they have. There is no unity. Back to our systems, it sometimes takes me at least 5-20 minutes to even get it booted because an "unknown error" as occured. It happens minimum 5 times a day...MINIMUM!! i wish i were lying, but its true. They're slow and crash every day. Another thing not everyone wants to sign a 2 year contract for making a change in their plan. I've had many customers wait out their contract to leave because we make them sign a contract for even changing their plan. Anyways....my other main issue is we change our plans it seems like every other month! we spend so much money changing our plans in the system, new brochures, new advertising, etc....look how much success At&t And Verizon have and they rarely change up their plans! Again my main deal is systems....customers want quick and seamless, again I agree with about 90% of what this guy posted and added a little. Seems ridiculous but this guy is not out of line whats so ever!

posted on 20 Jun 2012, 15:33

119. IHTM2 (Posts: 1; Member since: 20 Jun 2012)


There are two things that I have experienced from Tmo, one is that the store employees try to help the best that they can with the resources they have to work with. It is not their fault if a phone is defective. They will try the best they can to fix it.
There is the problem. By the time the customer gets the phone fixed, or wants to terminate the contract it is too late. If they really wanted to help the customer they would tell them when the change time is going to be up.
The other is that a lot of the power to "make it right" has been moved to the corporate office. I had tried to terminate a contract and was told to contact the corporate office. If you go online and search for "T-mobile and executives" a company website will come up with their contact info and names. They will welcome your calls.

posted on 18 Aug 2012, 18:21 1

120. T-Mobile-service-sucks (Posts: 1; Member since: 18 Aug 2012)


I am a long time T-mobile customer, and used to have excellent service with them. But recently I noticed the customer service are hiring Indian for customer service, their service are getting worse and worse, I am regretting that I am staying with T-mobile now.

They are charging service which you didn't ask for it, and would never resolve it even they promised they would give you the credit.

So if you can stay away from it, do so....

posted on 30 Aug 2012, 12:08 1

121. tmobilesux (Posts: 2; Member since: 30 Aug 2012)


I recently filed an EOCC complaint against t Mobile. I agree with the anonymous post. T Mobile is an unfair sexist company. If anyone feels that they have been harassed. Please speak up. There is power in numbers. You aren't alone and your voice needs to be heard!

posted on 30 Aug 2012, 12:11

122. tmobilesux (Posts: 2; Member since: 30 Aug 2012)


I recently filed an EOCC complaint against t Mobile. I agree with the anonymous post. T Mobile is an unfair sexist company. If anyone feels that they have been harassed. Please speak up. There is power in numbers. You aren't alone and your voice needs to be heard!

posted on 24 Oct 2012, 18:45

126. kennethlipton (Posts: 1; Member since: 24 Oct 2012)


Kenneth M Lipton, Attorney At Law - State Bar #82342

This is an advertisement/communication/solicitation

We are looking for potential clients or witnesses who have worked or are still working for T-Mobile in California and were not allowed seating during their work period.

Please contact me to discuss at 818-780-3562 between the hours of 9 am to 5pm PST.

My address is 5900 Sepulveda Blvd Suite #400 Van Nuys, CA 91411

posted on 17 Jan 2013, 12:14

127. TMobileEmployeePA (Posts: 4; Member since: 19 Apr 2012)


It just keeps getting worst.

posted on 02 Jul 2013, 16:19

128. ckingt4 (Posts: 26; Member since: 15 May 2012)


I've worked at Verizon for several years and recently started at Tmo, from everything I've seen it's all the same. Tmo is cheaper with coverage issues Verizon is very expensive with with little coverage issues. Besides that Tmo has much better policies and they're take on subsidies is much better for the consumer and employee.

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