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T-Mobile doesn't want to update the Lumia 810, Stephen Elop sides with customers

Posted: , by Luis D.

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T-Mobile doesn't want to update the Lumia 810, Stephen Elop sides with customers


Ample evidence gathered by Microsoft news outlets and the ever-investigative Reddit community confirms that the T-Mobile bound Lumia 810 won't receive the Lumia Black update, or any future updates whatsoever. At least by official means. The phone was launched in November 2012 and remained on sale for only six months (until April 2013), before the Un-carrier withdrew it and made the Lumia 521 and 921 its only Windows Phone offerings.


As of now, the Lumia 810 is listed in Nokia's software update pages as a phone that won't be receiving the Lumia Black update, which contains Windows Phone 8 GDR 3 and Nokia goodies. Furthermore, an 810 owner on Reddit shared an email sent by T-Mobile's support, in which the carrier confirms that the presumption is “accurate” and "it will not be providing updates for the Lumia 810". The message adds that "this is a normal part of a handset's life-cycle, and in this case, it's unavoidable." Well that will surely calm customers.


There is a glimmer of hope, however, and it comes straight from Stephen Elop, of all people. The same Reddit user sent the former, and still controversial Nokia CEO an email (to his Nokia email address, go figure!) asking him if he could find a way for Nokia to provide the Lumia Black firmware update for users to flash themselves. The former Nokia CEO apologized and said that he will “ask his team to assist”. Talk about customer support!


Indeed, Microsoft had previously said that all Windows Phone 8 handsets will be eligible for the Lumia Black update, but the distribution relies solely on approval by carriers and manufacturers. And another 810-owning Reddit user posted that he's "glad that the developer preview allowed him to get GDR3", which means the Lumia 810 is eligible as well. However, another user explained that developers only get GDR3, with the rest of the Lumia Black update out of their reach.


If that's really the case, and Microsoft is able to deliver an update, T-Mo's decision to cut their year-old phone's life-cycle short is questionable, no matter what kindly-worded explanation its marketing team can come up with. Perhaps the Reddit user should ask the always-outspoken T-Mobile CEO, John Legere, what's up with the Lumia 810.


source: Reddit via Neowin

18 Comments
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posted on 13 Feb 2014, 10:10 6

1. PapaSmurf (Posts: 8665; Member since: 14 May 2012)


The phone didn't sell that we'll on T-Mobile... But I don't think it's right to deny the update nonetheless.

posted on 13 Feb 2014, 10:19 5

3. Liveitup (Posts: 1331; Member since: 07 Jan 2014)


Still its a great smartphone, carriers just suck in general.

posted on 13 Feb 2014, 11:10 3

6. sprockkets (Posts: 1237; Member since: 16 Jan 2012)


"As of now, the Lumia 810 is listed in Nokia's software update pages as a phone that won't be receiving the Lumia Black update, which contains Windows Phone 8 GDR 3 and Nokia goodies."

Doesn't look to me that T-Mobile is denying the update whatsoever if *Nokia's* own website doesn't list any updates for it.

posted on 13 Feb 2014, 12:12 1

9. PapaSmurf (Posts: 8665; Member since: 14 May 2012)


I didn't say T-Mobile denied it now did I? ;)

posted on 13 Feb 2014, 13:06

10. sprockkets (Posts: 1237; Member since: 16 Jan 2012)


True, wrong reply button used :)

posted on 13 Feb 2014, 14:25

13. SprintGuy26 (Posts: 66; Member since: 21 Mar 2011)


theres more than one reply button??

posted on 13 Feb 2014, 10:17 2

2. corporateJP (Posts: 1570; Member since: 28 Nov 2009)


No matter how "consumer friendly" T-Mobile has become, like all carriers, they still make some really questionable decisions when it comes to situations like this.

posted on 13 Feb 2014, 10:30 4

4. BobWellington (Posts: 6; Member since: 13 Feb 2014)


Carriers really suck. I wish Microsoft would just bypass them like Apple does.

posted on 13 Feb 2014, 10:33 1

5. corporateJP (Posts: 1570; Member since: 28 Nov 2009)


^ This.

posted on 13 Feb 2014, 11:18 4

7. JC557 (Posts: 1137; Member since: 07 Dec 2011)


This would be great for all mobile ecosystems and should definitely be standard instead of relying on the carrier to push updates out.

posted on 13 Feb 2014, 14:18

12. Dastrix (Posts: 599; Member since: 23 Nov 2012)


How can Apple bypass carriers, and not other OEMs?

posted on 13 Feb 2014, 16:00 1

16. ihavenoname (Posts: 1441; Member since: 18 Aug 2013)


If carrier can't sell iPhones, they lose ton of customers. If there is no contract, it's bigger lost to carrier than to Apple. I think that on S and Note models, Samsung could do the same. I think that on Nokias case, they are trying to push phones to carriers and overall carriers don't need Lumias as much they need iPhone (for example). So carriers have upper hand. (I hope you'll see what I mean)

posted on 13 Feb 2014, 16:02

17. Meeekr (Posts: 5; Member since: 01 Feb 2014)


Because... they are Apple. They have more power. If carriers want to be able to carry their iDevice, then they have follow their rules.

Microsoft has to basically beg/pay a carrier to take a Windows Phone... and until the demand for Windows Phones becomes higher, they have to compromise.

And it really sucks because I'm on AT&T and want DataSense for my 920, but because AT&T knows that will prevent data overages... they won't have that... so they got rid of it. All carriers suck. Some just suck less than others.

And T-Mobile not supporting the 810 is kinda BS. I thought all Windows Phones had at least a year and a half of updates. It should not only get the Black update, but 8.1 as well. Not updating after that... is understandable.

posted on 13 Feb 2014, 11:57 3

8. thealphageek1 (banned) (Posts: 942; Member since: 02 Feb 2013)


Apple got it right when they made the decision to bypass carriers for updates. ALL OS vendors/Handset Manufacturers should follow suit.

posted on 13 Feb 2014, 15:24 1

15. sprockkets (Posts: 1237; Member since: 16 Jan 2012)


History lesson - apple wanted to be with verizon first, who also is a dick about control.

They told them to take a hike.

Att wasn't in a position to say no.

Verizon sees all the sales of the iphone and then capitulates to their demands.

No one else has the power to do that.

posted on 13 Feb 2014, 13:49 1

11. 7thspaceman (Posts: 1100; Member since: 14 Feb 2011)


Windows 8 smart phones lack some features that android and Apple smart phones already have therefore for a carrier to stop their customers smart phone from getting to be a better device is really a reason for a customer to get a new carrier. Microsoft back in the days of windows 7 said it would update it's smart phone and not let the Carriers do it. I am sad
that microsoft back tracked on their word

posted on 13 Feb 2014, 14:35 3

14. Liveitup (Posts: 1331; Member since: 07 Jan 2014)


WP has a lot of features however the upcoming update will put it on par in terms of features with Android and iOS, in terms of visually beauty of the OS, WP is ahead of both iOS and Android.

posted on 13 Feb 2014, 17:29 1

18. snowgator (Posts: 3237; Member since: 19 Jan 2011)


Th L810 was a flash in the pan. Doesn't make it any less painful for those WP8 adopters on T-Mobile who do not want to deal with a new phone, only want theirs to work with the latest updates. There is no reason the black update and the upcoming WP 8.1 update shouldn't be pushed to L810 users. None.

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