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T-Mobile HTC One update results in loss of camera feature, fix is coming

T-Mobile HTC One update results in loss of camera feature, fix is coming
The T-Mobile version of the HTC One recently received an update that left the camera without the HDR mode. The setting is still there for capturing video, but has disappeared when it comes to using the still camera. Some were wondering if the Taiwan based manufacturer had decided to pull the High Dynamic Range feature for some reason.

In case you're wondering what HDR does, when you take a picture with the setting on, three different versions of each picture you snap are produced inside your phone. Each of the three are at different exposures. Your phone will do the heavy lifting as it puts the three exposures together to form one better looking photo.

HTC says that it did not remove the feature and is blaming the disappearance of it on a bug that was part of the software update. But HTC says that it is aware of the issue and that it is working on a fix. Hopefully, for T-Mobie customers with the HTC One, HDR will reappear soon.

"A recent software update for the HTC One on T-Mobile USA provides a number of software fixes but it also inadvertently removes HDR mode from the camera settings. HTC is aware of this issue and will be pushing out a fix for impacted customers as soon as possible."-HTC statement

source: AndroidCentral

UPDATE: T-Mobile and HTC have already started sending out the update that returns the HDR feature to the HTC One camera. Kudos to the pair for their quick work in resolving this issue.

source: AndroidCentral

12 Comments
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posted on 23 Jul 2013, 21:37

1. Fuego84 (Posts: 267; Member since: 13 May 2012)


Dang I was just in going to buy one tomorrow on t-mobile. Wait is this HDR something that is on by default or an option to turn on? If it's an option to turn on then I might not really mind it's not there as I usually don't mess with the camera options except for resolution size.

posted on 23 Jul 2013, 21:48

2. DigitalJedi_X2 (banned) (Posts: 346; Member since: 30 Jan 2012)


It's just an option to turn on.

posted on 23 Jul 2013, 21:54

3. Cha7520 (Posts: 210; Member since: 31 Oct 2010)


I never use it on my HTC one...makes pictures way too bright.

posted on 23 Jul 2013, 21:58

4. sprockkets (Posts: 1160; Member since: 16 Jan 2012)


You use it when you are say, looking at the sky but want the ground also to not be washed out.

posted on 24 Jul 2013, 15:42

12. Shatter (Posts: 2019; Member since: 29 May 2013)


Exmor RS is better.

posted on 23 Jul 2013, 22:14

5. flynfree (Posts: 374; Member since: 09 Jun 2013)


Doubt to download and install the update to my hTc one, wait for the fix.

posted on 23 Jul 2013, 22:29

6. mi55u (unregistered)


camera feature or not HTC still sucks on camera anyway, why border?

posted on 23 Jul 2013, 23:01 3

7. jckceric (Posts: 11; Member since: 02 Apr 2013)


Yeah, I don't understand why countries need borders either.

posted on 23 Jul 2013, 23:27

9. flynfree (Posts: 374; Member since: 09 Jun 2013)


+ 1 to that... ha ha ha ha ha!!!

posted on 23 Jul 2013, 23:21

8. flynfree (Posts: 374; Member since: 09 Jun 2013)


I've already updated, missing the hdr feature, it's ok, I'm not using that much. Still 4.1.2 jb.

posted on 24 Jul 2013, 02:31

10. Taters (Posts: 2866; Member since: 28 Jan 2013)


Man, HTC is worse than I even thought. They can't even make a proper software update without immediately releasing a fix.

Will they ever get anything right on the first try?

posted on 24 Jul 2013, 14:23

11. jsdechavez (Posts: 702; Member since: 20 Jul 2012)


It has a camera? LoL

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