Survey indicates Windows Phone, Nokia, draws better customer ratings than Android and Samsung
In that survey of a little over 4,000 people, iOS was the dominant player, with 71% of users expressing satisfaction with their iPhones. The surprising result was the level of satisfaction with Windows Phone 8. Microsoft’s mobile operating system has garnered strong support, showing 53% of users are satisfied with Windows Phone, versus 48% of Android users.
Nokia has benefited from the satisfaction in Windows Phone, with a “Very Satisfied” response of 56%, a huge jump, the manufacturer is a tad ahead of, but basically tied with Samsung, standing at 55%. Here too, Apple leads the way with a satisfaction response of 70%. Of those that were planning on buying a smartphone in the next 90 days, half said they would be buying an iPhone, and 21% said they would be buying a Samsung product. Of those intent on buying a Samsung, 69% are set on a Galaxy S III.
All-in-all, it is a another bright point for Nokia and Windows Phone. If Nokia and Microsoft can continue to maintain the momentum through 2013, it would seem that the forecasts for a serious third OS are on track.
sources: Cellular News via WPCentral
1. wendygarett (unregistered)
Can someone tell me why Nokia users is happier than Sammy user?
3. wendygarett (unregistered)
And once again, the satisfaction does not indicate the awesomeness of the smartphone, but the postive attitude of the users...
I believe android users will have epic high satisfaction, IF THEY STOP BASHING APPLE AND MICROSOFT!!!!
5. thunderising (Posts: 225; Member since: 25 Nov 2011)
Funny the other way round also holds true
22. brandonrana (Posts: 57; Member since: 04 Nov 2012)
I agree with PA here. Iam not a WP user but one of my friend got a nokia lumia 510 with WP 7.5 and i had to setup all the settings and all .. I played with it for 5 hours and i must say the experience was fantastic. Very smooth and it have almost all the great apps people complaint about.. Yes i think it will be or is indeed the 3rd big OS now. Way to go nokia..
7. cripton805 (Posts: 1105; Member since: 18 Mar 2012)
Well considering nobody has bashed Windows or iOS in this article, its ironic that you would start the bashing on Android users.
10. wendygarett (unregistered)
I never bash android user, in fact, I personally think android user are very smart, and know everything on tech, everytime I have a question on my iPhone I also ask you guy about it (never trust Apple marketing gimmick)
you guys are great, but business are always business, like it or not Apple and Microsoft are always on profit side, Google might not focus much on profit, but that doesn't mean Google is a charity company... So I hope android fans stop hate them because of the $$$$$
15. joey_sfb (Posts: 3703; Member since: 29 Mar 2012)
You agree that Android user are more techkey because it allow user to tweak which may or may not be everyone cup of tea. But having an option is better than not having it.
For the business side, Android is free for business if not for apple and m$ constant patent attack. However, there are also both good and bad points. Good is consumer have more choices, more type of devices such as professional camera can be further enhance with Android Apps integration. Bad is that market are flooded with Android junk, slow device with poor customer support. Overall, consumer should read up a bit to avoid buying a lemon.
I personally have friends that buy $70 Android tablet and the device really slow and laggy.
37. Omar-BHR95 (Posts: 184; Member since: 23 Dec 2012)
"in fact, I personally think android user are very smart"
not in my country , people in my country and some other countrys think that Samsung is the one who made the Android OS and they think that ALL other Android phone making manufactures copied Samsung
41. wendygarett (unregistered)
Exactly same as my country :p
42. No_Nonsense (Posts: 826; Member since: 17 Aug 2012)
Or in my country where (most) people I have met think you shouldn't buy a new phone if its not running Android.
35. Dunknown (Posts: 84; Member since: 23 Jul 2012)
I would like to say that Windows Phone does really makes something what I want. It is simple. I tried my cousin Lumia 920, the gaming is awesome. The graphic is something similar of what you can get on a high performance laptop. No matter how many apps you download, it creates a whole list of apps (that is the disadvantage for wp). The thing is it is as smooth as silk. The note 2 that I'm using has some difficulties to cope with many apps in the phone. WP is a new os to be try out. It will give what you feel.
4. Johnnokia (Posts: 609; Member since: 27 May 2012)
All of us owned a Nokia phone. When I compare any phone to Nokia's phone, I feel what I have like a cheap Chinese gadget. In spite of its good quality in fact. But, Nothing is comparable to Nokia.
6. cripton805 (Posts: 1105; Member since: 18 Mar 2012)
There is a whole lot more Samsung owners out there than Nokias at this moment, so considering the amount of people, its pretty good.
I wonder how many people took the survey for each manufacturer.
If iPhone owners are happy, then good for them too.
9. samystic (Posts: 198; Member since: 25 Mar 2012)
owners - not true as almost everyone has / had a Nokia
users - yes
little correction ;)
11. cripton805 (Posts: 1105; Member since: 18 Mar 2012)
This article is referring to Nokia and Windows obviously and what Im directly referring to.
25. -RVM- (Posts: 331; Member since: 19 Oct 2011)
Actually i think there are still more Nokia users than Samsung ones. After all, Nokia was selling the most phones for 14 consecutive years, while Samsung only 1 year so far.
40. -box- (Posts: 3931; Member since: 04 Jan 2012)
And year-end figures haven't been finalized and verified yet, so Nokia may still have its yearly crown.
51. cripton805 (Posts: 1105; Member since: 18 Mar 2012)
You seriously dont believe that Samsung is one year old right?
Ill just leave it at that...
Samsung has been VERY succesful too in the past decade.
I will repeat myself...
NOKIA AND WINDOWS TOGETHER AS AN ENTITY.
59. jsdechavez (Posts: 708; Member since: 20 Jul 2012)
Dude, I think he meant samsung had just about a year as top OEM.
14. MrJerry (Posts: 399; Member since: 05 Oct 2012)
If it's true in the world
I really don't know why
But can you tell me why Sammy products are selling like hotcakes and being expected by huge interests more than Nokia's or even Apple's product(Maybe first time with Galaxy S IV than iphone) even if they are happier than Sammy users?
Sorry no matter what you think
the world likes Apple and Samsung at the moment
Nokia is far behind at least for now because they are not even close to both giants...This is the fact
19. wendygarett (unregistered)
Imo, good sales doesn't mean good satisfaction...
McDonald has the best sales among the fast food... But does consumer happy with it? I don't think so (where subway is way better than that)...
volume player will never beat niche player when it comes to satisfaction, due to several factors...
30. MrJerry (Posts: 399; Member since: 05 Oct 2012)
Why do u compared mac with subway?
Your comment is irrelevant at all
You should compare it with burger king cause subway and mac arent in same categories..
So now if people buy so many more burgers in mac than burger king...why should i not consider mac is better than burger king??
Please give me damm good reason
32. wendygarett (unregistered)
Both are fast food, both made up of bread...
looks like you are a groupie type person, who dislike the minority product that show fewer ads compare to the giants...
31. MrJerry (Posts: 399; Member since: 05 Oct 2012)
Your comment could be used for poor excuse in the business
Is there any company which wants to satisfy their customers rather than making money from them?
Please get some reality
Company making low profits or even less than zero must be doing something wrong...but their loyal customers cant really see the fact and think they r still best...which means their loyal customers could be harm for them... Very ironically but Nokia is best example of this and Apple could follow this in few years if they keeps doing same things whay they have been doing another years..
33. wendygarett (unregistered)
are you telling me that zero profits company makes crappy product? No wonder most products are made in China in order to cut cost and gain profits... Thanks to those weird thinking customers like you...
58. MrJerry (Posts: 399; Member since: 05 Oct 2012)
Dont give me a BB
Give me a fact
Did nokia do well in recent few years?
I dont even wanna campare it to ss n apple because they only have shiny old glory and kept doing ss**t
Now we have seen some positives about nokia 920 n ms os and nokia fans straitaway think they just got that glory back..
Actually nokia fans are as much fxxxxd as ifans
They just cant argue with cause no matter what the fact is nokia is always best for them
What a pity
36. abate (Posts: 43; Member since: 19 Dec 2012)
Find a $275 samsung android phone(Like galaxy ace) and compare it with Lumia 620. See which one is laggy like a snail and which one is smoothest.
Then compare the Lumia 620 against a Lumia 920 and try to find any difference regarding smoothness, if you can. Now compare your $275 android phone with S3 and do I have to tell you how many differences you will spot?
You can do the same with $190 Lumia 510 vs $190 samsung Android phone. And then compare it with the flagship phone to find the smoothness difference.
That's why WP (almost identical smoothness & responsiveness on every devices regardless whether it's flagship or low end) gets more satisfaction than Android(Varying smoothness and responsiveness) experience (Because not everyone buy flagship devices) and Nokia(solid looking devices & WP devices) get more satisfaction than Samsung(Gives priority to specs than look and multiple OS adoptions, which will vary the user experience).
38. protozeloz (Posts: 5387; Member since: 16 Sep 2010)
Actually the comparison is rather vague, the Ace you use as an example is around 2 years old, and runs the low bench numbers...
Anyways hopefully this year we are better processors on cheaper phones, and have other (much expensive) factors removed to make things cheap...
39. abate (Posts: 43; Member since: 19 Dec 2012)
Lumia 510 and Lumia 610 uses the same MSM7227A soc @ 800 MHz, while Galaxy Ace uses MSM7227A @ 1GHZ.
Compare them both and find yourself which one is the smoothest. Of course you won't see much of a difference between Lumia 510 and Lumia 900 when you compare it. But you will not only feel Galaxy ace Laggy even though it runs on same processor at a higher frequency (1GHz) and when you compare it with phones like galaxy s 2 or S3, you will feel the difference like night and day.
44. protozeloz (Posts: 5387; Member since: 16 Sep 2010)
Actually the ace runs at 800 I have a friend with one and PA site confirms it
Edit after comparing all of them together I see the lumina uses a slightly modified version
2. Johnnokia (Posts: 609; Member since: 27 May 2012)
I bought Galaxy S3 after my Iphone 4S and I hate Windows Phone, But I will buy Lumia 920 because of this great Nokia.
Whenever I hear Nokia, this means trust and reliable products .. So sad because they don't adopt Android. Otherwise, I would never ever buy any phone other than Nokia.
8. UrbanPhantom (Posts: 949; Member since: 30 Oct 2012)
Congrats for Microsoft, and especially Nokia. The Lumia 920 is an excellent flagship smartphone, that easily holds it's own against offerings from both Samsung and Apple, as well as other companies...
I'm not really sure why some people express hate for WP8: the OS is stable, intuitive, and also takes far less system resources than Android. Why do you think the Nexus 4 has a quad core and 2 gig ram, versus a dual core and 1 gig ram on the Nokia 920? Microsoft simply has better optimized code, and their OS as a whole is far less fragmented...
Android obviously has it's virtues, and has a HUGE app library that adds to the appeal. However, my point is that hating Microsoft is an emotional thing, not an objective action. Also, Nokia may eventually decide to step into the Android world. However, I do not see that happening in the near future, and so don't hold your breath ;o)
13. cripton805 (Posts: 1105; Member since: 18 Mar 2012)
Even if Android does use more resources do you think it uses 100% of the extra power? Think about this...
Some phones are being updated to Jelly Bean like the SGII.
That phone doesnt have a quad core or 2gb of ram.
Please state facts instead of lies and non sense. About time we start putting down some of these "SO CALLED" facts.
I wonder how much power the Nexus would have to use up for the Lumia to finally take the lead on it. I wish someone would do a real benchmark on them to put these arguments to rest.
16. 8logic (Posts: 131; Member since: 05 Mar 2012)
i guess if you enjoy living within the boxes then wp8 is right for you, because all the tweaks android user like doing to their phones requires extra resources!
18. Whateverman (Posts: 3233; Member since: 17 May 2009)
Maybe it's the ghost of Windows Mobile. I know just hearing the name Windows Mobile brings shivers to my spine, and MS hasn't fully shaken that "horrible mobile experience" image just yet.
As for your comparison, I think your right about WP8. It doesn't need the extra ram or 8 cores. But most Android users don't really care that it may "need" 4, 8,16,or 72 cores. As long as the phone performs well, we don't see the extra hardware as a detriment, we like it.
17. 8logic (Posts: 131; Member since: 05 Mar 2012)
if only nokia came with android sigh...........
26. neutralguy (Posts: 1152; Member since: 30 Apr 2012)
it's been more than a year and you can't still move on? You need to see a shrink.
20. Nathan_ingx (Posts: 3062; Member since: 07 Mar 2012)
Why is it so hard for you people to acknowledge the success WP is having with Nokia?
All you do is start comparing it with Android, again and again and yet again!!!
Let's face it, there are other OS as well that can be successful and be fun for some people... I love Android, but i like the fact that WP is giving me another option to choose from...and some other new OS is coming soon.
Each OS is great in it's own respective way. There's no need to hate it.
21. wendygarett (unregistered)
That's why I love Indian :)
always gave a respectful opinion
43. Nathan_ingx (Posts: 3062; Member since: 07 Mar 2012)
This seriously has to stop!
I mean, occasional puns and pulls are okay but this is getting out of hand.
If each of us were a country, God knows we would be having World War 6 by now!
45. wendygarett (unregistered)
Didn't thought that sensitive for you...
48. Nathan_ingx (Posts: 3062; Member since: 07 Mar 2012)
Haha...Wendy, that's ok.
That was just a humor...don't think too deep.
49. wendygarett (unregistered)
I'm just get used to this kind if ethnic, 80% of my friends is as awesome as you :0
46. chaoticrazor (Posts: 2347; Member since: 28 Aug 2012)
summed up whats wrong with many users on here, they find choice and options a threat yet claim there secure about there preference.
should start a list of the worst fanboys on here, sadly right now its android fanboys that are the problem more then any. like you said every wp8 article is swarmed on by android fanboys saying how its better and the only real choice
so bored of the bs
23. darac (Posts: 2156; Member since: 17 Oct 2011)
Well, no surprise there because Samsung androids cover the whole spectrum of smartphone market.
Lots of them are cheaper than any Nokia windows phone.
Show me a Nokia WP with qvga screen and 700 mhz processor.
On the customer satisfaction charts for a single phone, there is no Nokia, and Samsung Galaxy S3 is on top overall
47. chaoticrazor (Posts: 2347; Member since: 28 Aug 2012)
such a fanboy, trying to invalidate the article as it doesnt show samsung or android as top in every way
24. cameogt (Posts: 88; Member since: 18 Oct 2012)
Of those that were planning on buying a smartphone in the next 90 days, half said they would be buying an iPhone, and 21% said they would be buying a Samsung product. Of those intent on buying a Samsung, 69% are set on a Galaxy S III.
-- i'm wow'ed how statistics predict. is this an advertisement?
27. tashreef (Posts: 476; Member since: 24 Nov 2012)
Nokia is doing their best .......
28. -SEUL8TR- (Posts: 113; Member since: 13 Jan 2013)
More like doing there crap!
Where are there N series?
Where are the unique 8800 series for the untypicals?
29. wendygarett (unregistered)
Hello hater :)
34. tashreef (Posts: 476; Member since: 24 Nov 2012)
why ?you still find nokia n series more durable and attractive than your DRoids......?
you are a true Nokia Fan......
56. phonemirer (Posts: 111; Member since: 07 Dec 2012)
n8 and n9 are better than androids w same price, they have good cameras and durability
50. aco96 (Posts: 216; Member since: 12 Oct 2012)
I am satisfied with my Nokia X7 and Nokia Belle Refresh. My next phone is definitely the Nokia 808 :)
52. lubba (Posts: 1313; Member since: 17 Jan 2011)
Can some someone explain to me the customization process in Android.
53. b1acktiger (Posts: 212; Member since: 19 May 2012)
Windows Phone = Nokia ???
Windows Phone= HTC, Nokia, Samsung...
Nokia is not the only company which produce Windows Phones, there is HTC, and Samsung in the camp. Lumia 920 might be a good device. Most of them forgot that HTC and then Samsung made more WP devices than Nokia. When the word Windows Phone come up, People vomit "Nokia". Why ?
57. phonemirer (Posts: 111; Member since: 07 Dec 2012)
why ?? nokia has made more wp devices than any other and samsung hasnt launched wp device yet, ativ s is just a s3 with wp, so pointless.
Guess what ?? lumia 920 trounces any wp device, and droid dna might be better, future proof, but it is still stuck on 8mpx and doesnt have puremotion, pureview and ois.