Sprint's losses slowly thinning as they report their Q1 2010 earnings
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source: Sprint via Engadget
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20 Comments
2. racr79 posted on 28 Apr 2010, 22:24 0 0
the only thing that sprint needs to do is get a lot of different smart phones and get some good customer service in the stores and thats it, like why are they waiting so much time for the evo 4g and the new blackberry they need to get does phones out before the iphone, before the htc incredible from verizon, etc....
3. TechSquad posted on 28 Apr 2010, 23:35 0 0
sprint invest more money on there 4g network then they do on there employee's Its said to say that they rather be known as the first 4g wireless company with the worst customer services in the industry. Isn't that right Dan hassey !!
4. htc_prep posted on 29 Apr 2010, 00:56 0 0
Well Sprint knew that 09 and the first half of '10 were going to be dismal as they shed their toxic accounts... ie customers that grew dependent on Retention deals and plans (severely discounted and expired plans and darn near free text & web). Customers also left because Sprint quit giving out additional deep discounts on phones on top of the upgrade credits customers earned... I mean to the point touch pros were sent out free, has since been stopped. Also new credit demands have been placed to keep people who wont pay their bills from even openin an account. Although it might not be the brightest spot they're actually on track for their plan of "turning this ship around so there isnt a repeat of the titanic" (straight from v.p. john battalgia's mouth.) So with everything the way eberythin has been going with their plans services and networks they're in the good. All they need is a new phone line up. although the evo is great no company should rely on one phone as their savior... Sprint will bleed thru the rest of the first half so you other carrier can boys shouldn't be so smug... until sprint releases their q3 reports. Those are the ones to judge.
7. bronxbomber posted on 29 Apr 2010, 07:20 0 0
they dont have the worst customer service in the industry, customer service i admit was made yrs ago but not anymore that has been clean up pretty good. yes they are not perfect but they are pretty much up there with verizon and better than att. customers always say its bad customer service when they dont get what they want.
5. CHEFJEFF posted on 29 Apr 2010, 03:03 0 0
Sprint really has a very good network, I'd say their right up there with Verizon as far as quality of service. It's just their customer service that sucks. Can't fathom why a crappy network like AT&T does better as far as earnings, so they have "cool" phones, who cares! Without a good network to go with all their "cool" phones, it's meaningless.
6. bronxbomber posted on 29 Apr 2010, 07:15 0 0
att does not have cool phones. take away the iphone and you also probably take away 1Q of their subcribers.
8. ageffner posted on 29 Apr 2010, 08:54 0 0
Why does everyone beat down Sprint's Customer Service? If you're just spewing out what you recall hearing.. Got news for ya... It's very outdated. Sprint USED TO have the worst customer service. It was the first thing that Dan Hesse took care when he came aboard. Since then, Sprint did a complete 180, and has been recognized by several reports as having the best customer service in the mobile industry, including by J.D. Powers. If you have called Sprint for any reason since their turn around, you'll likely find wait times are EXTREMELY small now. I think Sprint still had a problem for a long time with knowing how to effectively market themselves and bring on new customers. They're marketing has gotten better though. Once the EVO comes out, they NEED to market the hell out of it, just like Apple did with iPhone, just like Verizon did with Droid, and TMobile did with their google phone. True, a company shouldn't rely solely on 1 phone... But this phone has some serious bragging rights, and Sprint needs to make this an example. Who knows, you MIGHT even hear AT&T / Verizon start referring to Sprint again in their commercial adds.
9. jrcrow79 posted on 29 Apr 2010, 11:06 0 0
Sprint CS sucks!!!! they messed my account up 6 times on both my lines!!..plus hidden charges n fees when 1st started service..NEVER again!...unless someone buys em!
10. ageffner posted on 29 Apr 2010, 11:17 0 0
But that's NOT because Sprint CS sucks.... It's obvious they just don't like you. Ok, so they still have some competency issues... That's the case with all the carriers. But their time to answer the phones, ability and willingness to help have gotten much much better, and I work in the telecom industry.
11. Sellcell posted on 29 Apr 2010, 12:02 0 0
Most likely your bill prob got screwed up because you bought your phone from Best Buy or Radio Shack or some other company that sells multiple carriers. Not to knock these companies down, but most of their employees don't have a clue what their doing, mainly cause they have so much info to learn and they usually are new to the industry of mobile phones. Any person who knows what he or she is doing is usually gobbled up by a corporate company. Also, if someone helps you and the bill gets screwed up, try talking to someone else or going to a different store where someone can actually help you.
19. markemark11 posted on 30 Apr 2010, 10:35 0 0
Its not bad customer service if you dont get what you want from throwing a hissy fit.
20. DonLouie posted on 01 May 2010, 12:20 0 0
jcrow didn't know about the 1st bill being higher than the rest and wants to make taxes hidden fee. I upgrade thru BB and RS all the time with no billing prooblems
12. QWIKSTRIKE posted on 29 Apr 2010, 12:40 0 0
Execution..execution, execution....They let Verzion get the incredible launched fisrt before the EVO. Verizon was lauching the Incredible later in May, but I bet when they heard about a Evo launch by summer they moved up thier launch date. Sprint hasn't had a hit phone for quite some time. Now they must market, and execute flawlessly, and then ad more coverage area. Thats a difficault taks I think!
13. Landmarkcm posted on 29 Apr 2010, 13:58 0 0
Yes Go Sprint! Just hurry up with my Moments 2.1 update already!! Lets hope next week so they say ???
14. Jeradiah3 posted on 29 Apr 2010, 15:02 0 0
I heard about the moment and hero 2.1 update within the next 2 weeks. my upgrade eligibility is fast approaching and i dont know if i should go for the moment, hero for the evo 4G
16. Mateo8326 posted on 29 Apr 2010, 16:33 0 0
Sprint is a sneaky Provide i don't know if anybody with sprint remember back when hurrican katrina hit they just applied a Katrina fee on you account for like that rest of that year it was like $30 i think tried to complain about it b/c they willing didn't without anybody consent
17. TechSquad posted on 29 Apr 2010, 17:24 0 0
If sprint stop giving out all these service credit on people account. There arpu would be around 30 to 40 instead of being around 20.
18. SP2112 posted on 30 Apr 2010, 07:06 0 0
Sprint's ARPU is $55. For someone whith such strong opinions about Sprint, you are very misinformed......
