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Sprint's buyback ecosystem is being expanded into its online retail experience

Posted: , by John V.

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Sprint's buyback ecosystem is being expanded into its online retail experience
After being awarded for having the industry’s best buyback program according to Compass Intelligence, the number three wireless carrier in the country is expanding its buyback experience to its online retail experience – thus, supplementing its current in-store and mail-in options.

In addition to shopping around for your next Sprint device, customers now have the opportunity to resell their old device in exchange for credit towards the purchase of a new one. In fact, Sprint is the first nationwide carrier in the country to have a buyback program integrated into its online retail experience. At best, customers can potentially get back up to $300 in credit – assuming that it meets certain guidelines.

Chad Lands, Sprint director of Phone Recycling Programs, said, “Sprint Buyback has been enormously successful to date. Not only does it save our customers up to $300 at a time; it’s helped us achieve an impressive collection rate of 39 percent – that’s almost halfway to our goal of a 90 percent collection rate by 2017. The new online option is part of our expanding Buyback ecosystem, which helps raise customer awareness and give even more choices and flexibility.”

Customers that visit the site will instantly see the new online interface that guides them in figuring out how much they can score for their old device. Additionally, there’s also a multiple devices option that enables people to keep a record of the total amount of buyback credit they’ve accumulated from the program.

source:
Sprint

7 Comments
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posted on 17 Jul 2012, 11:46 3

1. lilg29 (Posts: 81; Member since: 14 Sep 2011)


It's a neat idea but some phones are way under priced, I can sell mine on ebay and get more money...

posted on 17 Jul 2012, 12:07 2

2. ghostkilla1388 (Posts: 50; Member since: 11 Jun 2012)


agreed, mines was only worth $100 :/ and sprint wouldnt give me the same deal i had so i droped them and went with a better carrier

posted on 17 Jul 2012, 12:38 1

3. Ravail (Posts: 181; Member since: 14 Oct 2011)


At the time they would only give me $85 for my Samsung Infuse. So i just renewed with AT&T lol

posted on 17 Jul 2012, 12:49

4. phoenixpr (Posts: 167; Member since: 28 Mar 2012)


Agree! Sprint wanted to give me $60 for my HTC 4G Evo, while VZW offer me $170. Not sure why the gap is so far between those two carrier.

posted on 17 Jul 2012, 13:50 5

5. ka0tiic (Posts: 1; Member since: 17 Jul 2012)


Thats because VZW is a competitor. It's worth more to VZW to take an EVO off the street than it is to Sprint. Prime example - selling Sprint an AT&T iPhone would be worth more than the Sprint equivalent.

posted on 18 Jul 2012, 09:17 1

6. moofoodooloo (Posts: 137; Member since: 04 Jan 2011)


Sprint isn't saying that you can't get more for your phone if you were to sell it yourself. It's just an option that is available to sell you phone hassle-free in store versus selling it on ebay, paying seller and paypal fees, shipping the phone, etc. Or meeting someone in a parking lot on craigslist. Maybe thats worth the extra money for you, but not everyone.

posted on 19 Jul 2012, 03:03 1

7. ttchoppa (Posts: 1; Member since: 19 Jul 2012)


So I went into a Sprint Corp. store a week ago to trade in my Epic 4G for the GSIII and they said I could get the buyback credit, BUT I could only use the credit for the purchase of additional accessories and not on the handset itself. I thought that wasn't true as I had upgraded an Evo 4g to a Galaxy Nexus 2 months earlier, but the floor manager apologized and said it just started on July 1st. I thought he was giving me some BS and decided to call a few more Sprint stores and they all said the same exact thing. Sprint does not mention this in their T&Cs and needs to clarify it in their ads. I left and went to BB and got 25% off the phone! A much better deal.

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