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Sprint soars from last to first place in customer service poll

0. phoneArena 20 Oct 2008, 07:07 posted on

In a shocking move, Sprint moves from last place to first place in a customer service research study...

This is a discussion for a news. To read the whole news, click here

posted on 20 Oct 2008, 18:29

42. (unregistered)


posted on 20 Oct 2008, 18:48

43. seanh1231 (unregistered)

Response time and quality of customer service are in no way related, so this survey seems to be pretty useless overall. What's the point of the phone being answered within 30 seconds if you get the help you were seeking. There is no correlation.

posted on 21 Oct 2008, 13:38

65. (unregistered)

If you get the help you are seeking then whats the problem?

posted on 20 Oct 2008, 20:41

46. ME (unregistered)

call volume and response time directly affect customer satisfaction, the more customers call back the bigger the call volume gets plain and simple, if customers aren't satisfied then they will be calling back. The bigger the call volume the longer wait before a rep can answer a call, that means sprint is doin somethin right whether u want to believe it or not, but we still need a long way to go IMO

posted on 20 Oct 2008, 21:46

49. (unregistered)

Sprint customer service has indeed improved imho. I visit the stores and is amazing to see the customer focus that they have vs the sales oriented environment when I go to V. The Verizon guys go all out to try to sell you, Sprint guys try to get to know what you need and match those needs. Every 2 years when my contract expires I go shopping around and my Verizon contract is about to expire and Simply Everything here I come.

posted on 21 Oct 2008, 11:12

61. (unregistered)

Well it sucks that you get that treatement at a VZW store. From someone who's gone through many VZW training classes, It's not about the companies bottom line, but making sure the customer has everything they need. Sure there is some selling involved to do this... sometimes custoemrs don't know about something they may need or want.

posted on 20 Oct 2008, 21:51

50. (unregistered)

sprint is the best...best network ( 4g)... best phones which dropped the 19th the best phone in the world htc touch pro....best plans ... and now the best customer care!!! wow how about them apples

posted on 21 Oct 2008, 01:47

55. La VergaEnmascarada (unregistered)

WOW some times i scare myself EVERYONE CHECK THIS LINK!http://www.phonearena.com/htmls/Sprint-pushes-back-the-Touch-Pro-article-comments-a_3343-p_2.html CHECK MESSAGE #33, thats me yesterday telling u guys about the up on Sprint's customer service and now today i see this. SO IT WASN'T JUST ME NOTICING THE DIFFERENT SPRINT

posted on 21 Oct 2008, 08:10

58. (unregistered)

The fact that people are up in arms about this shows that Sprint is making headway.

posted on 21 Oct 2008, 13:28

64. jrcrow (unregistered)

I just swithed from ATT to Tmobile.. BIG coverage improvement here in SoCal in the valley area!!..Go TMO!!

posted on 21 Oct 2008, 14:54

66. vzw fanboy (unregistered)

jw you didnt want verizon?

posted on 26 Nov 2008, 13:23

73. (unregistered)


posted on 21 Oct 2008, 21:39

68. (unregistered)

The only people who think customer service is good, are the people who get credits, Free ****, or what ever it is they were calling in about. It's not about speed or how nice you were or following policy to do the right thing. It's about the customer getting they're way, that's why in other polls like JD power, ranks Tmobile #1 all the time, because when customers call in, OHH your unhappy here is 500 minutes, or here is a $20 bill credit have a nice Day. And the customer is Happy. real customer service is Ohh your unhappy because little timmy went over his minutes, and used texting even though you told him not too. Well, maybe little timmy shoudl have a timeout, and a spanking and you should go to parenting class, you get no extra min's and no bill credit have a nice day.

posted on 28 Oct 2008, 13:13

72. (unregistered)

keep arguing about sprint, verizon, and those other poor companies out there --- AT&T will eventually buy them all anyway!

posted on 23 Aug 2011, 07:51

75. buy celexa (unregistered)

Really great article with very interesting information. You might want to follow up to this topic!?! 2012

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