Sprint ready with the first quarter results, best net subscriber additions in five years
The number was achieved by the best ever prepaid net subscriber additions of 846 000, and net contract subscribers of 310 000 for the first quarter of 2011. This has been accompanied by the best ever postpaid churn of 1.81 percent, and the lowest prepaid churn of 4.36 percent in over five years.
Net operating revenue has been $8.3 billion, a 3 percent increase from Q1 2010, and operating income of $259 million; net loss for the company was $439 million.
“With net subscriber additions of 1.1 million, best ever postpaid churn and growing net operating revenues, Sprint maintained the momentum we had exiting 2010. We’ve added two million wireless subscribers over the past two quarters. In spite of Verizon’s iPhone launch and aggressive competitive responses to it, our simple and unlimited plans, 4G leadership, strong customer service, and successful multi-brand strategy drove solid Sprint performance for the quarter.”, sings CEO Dan Hesse.
We are wondering how the introduction of the HTC EVO 3D will reflect on Sprint's quarterly results - it's a pretty unique handset that is sure to attract a lot of attention.
1. SuperAndroidEvo (Posts: 4546; Member since: 15 Apr 2011)
It clearly shows Sprint is moving in the right direction. JD Power says Sprint is #1 in customer service, Sprint keeps on delivering great phones (Nexus S 4G, Evo 3D, & maybe the Atrix also), & the growth in their 4G network show that they are making the effort to make Sprint the best choice for consumers. 1.1 million people agree that Sprint's service, & price are just too good to say no to. I have never had a problem with Sprint since 2008 when I switched from AT&T. I save money & the level of customer service I get has actually gotten better with Sprint. Keep on trucking Sprint, you have a very happy customer here! :-)
2. celljrod (Posts: 82; Member since: 07 Apr 2011)
Good for Sprint. I don't use them but it's in everybody's interest that they continue to improve and do well.
14. JeffdaBeat (unregistered)
Sprint got the hell they deserved for years of horrible customer service. But Dan Hesse came in and changed everything in such an extremely short amount of time. Sprint is an exellent provider and I hope they keep rising in the ranks...
...wait a tick...Sprint added more net customers than AT&T...uh oh...
24. remixfa (Posts: 14253; Member since: 19 Dec 2008)
You just noticed that huh? lol. ATT is in trouble. If Tmo adds more than ATT for the quarter ill laugh.
Any SMART ATT customers will jump ship to Tmobile before the merger so they get back on the bigger ATT network with a plan thats like 40% cheaper than their old ATT plans. :)
29. hornetmx (Posts: 71; Member since: 12 Mar 2010)
Mmmmmm did anyone notice that last little line about a net operating loss of $439 million??????? Not a sprint hater per say, but you can keep adding millions and millions of prepaid boost mobile customers but you end up with a post paid churn of 1.81 (their best ever!!!!!!!!!) And this is what happens.
Hesse can talk about all the good things they did, but if you cant hang on to your contract customers, unfortunately they will keep losing money and that folks is NOT good. Spin it anyway you want, but I dont think this is a good sign. Im tempted to believe Hesse is just looking to increase his severance package by making those comments.
I also wonder is sprint is just eating itself by turning its own
31. ThePhoneGuru (unregistered)
The churn is getting better and the direction it is going shows that its pulling out of the negative. Think of this from a business perspective.
3. snowgator (Posts: 3346; Member since: 19 Jan 2011)
Just better indoor reception, Sprint. You would have a new customers. In a heartbeat. Without thinking or debating. Great company, just doesn't help to have to step out of your own home or workplace to get bars.
4. bluechrismq (unregistered)
i wonder how many switched from T-mobile after the news that AT&T were planning to buy them.
5. corps1089 (Posts: 492; Member since: 20 Jan 2010)
You're right bluechrismq, it would be interesting to see the data before and after the announcement for comparison...
10. remixfa (Posts: 14253; Member since: 19 Dec 2008)
that happened too far into the quarter to have a real affect. check next quarter.
I can tell you as a Tmo employee, things have slowed down conciderably since the announcement. However it hasnt stopped. Noone is leaving in droves running scared from ATT.
Like i tell my customers.. do all your upgrades and new lines before the merger, because ATT cant touch your plan... as long as you dont try to upgrade AFTER the merger.
Bigger network + Tmo's super cheap pricing = win for Tmo customers after the merger.
If your going to be on ATT eventually would you rather be there on ATT's price plans or Tmobiles? Kind of a no brainer there.
12. corps1089 (Posts: 492; Member since: 20 Jan 2010)
the Announcement was made 11 days before the end of the 90 day quarter. I maintain it would be interesting to see if the new subscribers for Sprint in the last 11 days of Q1 account for 12% of the 846000 or were there more.
Correlation is not causation, but it would not be a stretch to say that the announcement would be a cause of the increase [if one exists].
21. luis_lopez_351 (Posts: 951; Member since: 18 Nov 2010)
lmfao. i think T-Mobile is sabotaging Att b4 the merge. T-Mobile is lowering all its plans and that leaves att to grandfather them(Att will loose money), also (T) is releasing more high end phone which will not work on at&ts HSPA so Att has to offer a phone exchange because the customer is on a contract and they get what they pay 4 no matter what. :) I love T-MO
23. remixfa (Posts: 14253; Member since: 19 Dec 2008)
i made the same joke at work. I think right before the merger is finalized they should make all plans $40 unlimited everything with no throttling and give away the smartphones with it.
I would fall over laughing.
We should expect to start seeing Tmobile/ATT phones that share both of their HSPA+ singals before the merger. Least, thats what i expect to happen.
6. corps1089 (Posts: 492; Member since: 20 Jan 2010)
The plan I have on Sprint with 3 lines [1500 shared minutes; unlimited text; and unlimited data] would cost me $80/month on Verizon and $100/month on ATT [and ATT has additional $10/1GB data charges I would incur becuase I am over 4GB/month data useage].
Clearly Sprint is the most cost effective choice.
Clearly Sprint was first with the next generation network [4G or 3.5G whatever you choose to call it].
And for me, I have no issues with voice or data coverage in the Tri-State area.
I could not have made a better choice since I am not interested in owning an iPhone. Thanks Sprint!
7. captn3x (unregistered)
If only Verizon would look at Sprint and say, "hmm, maybe having crap custamer service, charging too much for service, and eliminating one year plans isn't what the customers want". But no. They will buy Sprint and bury there great ideas like they did with Alltel.
9. zensprites (unregistered)
do explain what a "custamer" is
13. corps1089 (Posts: 492; Member since: 20 Jan 2010)
... a milder version of the population that purchases your product.
17. agentoj (Posts: 104; Member since: 29 Oct 2009)
You know what he meant don't be a Grammar Nazi
11. snowgator (Posts: 3346; Member since: 19 Jan 2011)
Any reason why Sprint would get sold to Verizon when the keep adding customers every quarter, are improving their network, and are getting out from under the Nextel fiasco and into more streamlined and economical push to talk devices and tech? Any at all?
8. NMexpo (unregistered)
Great to hear! Lets keep this momentum Sprint!!!
15. downphoenix (Posts: 2621; Member since: 19 Jun 2010)
That's some great numbers they are posting despite lack of any stellar phones from that quarter. Cant wait to see what the numbers will be like for the next 2 quarters when the phones get fantastic again like with the Evo for 2Q 2010
16. happyman 35 (unregistered)
Sprint can say all it wants abouthow good its getting. The fact is that the reason sprint is getting better is because theyare screwing their employee's out of monsy because of their csat call and how they trick customers in to giving bad scores by constantly changing the questions and scoring process. Sprint can go to hell and ill be very happy when the company goes bankrupt
18. htc fan (unregistered)
sounds like someone got fired for not hitting their Csat goal!!! haha!
28. happyman 35 (unregistered)
they cant fire you for that, already checked. if they did they would have the fury of hell coming down on them.
30. htc fan (unregistered)
They actually can fire you for that....not sure who you "checked" with, but they are mistaken. Maybe you need to look at what you are doing wrong instead of what the company is doing to sabotage the surveys. People will give you perfect scores if you are nice and educate them on the survey 90% of the time. It's the people who are lazy, rude or unprofessional who don't hit their goals...period.
20. Migblitz (Posts: 5; Member since: 28 Apr 2011)
There is absolutely no reason for you not to get consistent fives on your CSAT. You literally have to go out of your way to do bad on the CSAT. Communication is key. Also, not being an asshole, but that goes without saying.
25. ddsindpls (Posts: 17; Member since: 16 Sep 2007)
Maybe the company you work for will go bankrupt as well.
26. ddsindpls (Posts: 17; Member since: 16 Sep 2007)
I'm sure all of it's employees would appreciate you saying that. Maybe the company you work for will go bankrupt as well.
27. pattypatterson (Posts: 48; Member since: 28 May 2010)
Employees like yourself are the reason people think sprint has bad customer service...heres an idea why dont you just help the customer thoroughly and in turn you will get a positive csat
19. bbonline (Posts: 38; Member since: 24 Feb 2011)
This is AWESOME news for Sprint. We can't afford to have carriers going bankrupt, while the BIG 2 get richer. We NEED this kind of competition.
Sprint just NEEDS to continue pumping new and POWERFUL phones one after the other. The customer service is already up there and improving every day. The strategy needs to be focused now on PHONES primarily.
22. luis_lopez_351 (Posts: 951; Member since: 18 Nov 2010)
yeah sprint!!! but when is LTE coming? Wimax will always stay on 8 mbps speeds.
32. Homes (unregistered)
I am not sure if their cust srvc is #1, but when I went into a store looking to make the switch from Verizon, they acted as if they could care less (Orange, CT store). I would think that if a customer is coming from the big two, they would bend over backwards to promote churn for them.
VZW has wack phones!!! They are also not so nice anymore... If I want a nice looking phone with QWERTY (physical) on it, they charge me for data that I do not intend to use! That is promting my change. Yeah, Sprint offers unlimted data, but all I want to do is to talk and text with a NICE looking phone. I do not care about tiny internet but email would be an ok option. I am just concerned about Sprint's reception in Western CT/NY Lower Hudson Valley area.