Sprint ranked worst in consumer satisfaction, Verizon stays on top
0. phoneArena 22 Nov 2013, 07:28 posted on
Sprint has slumped in consumer satisfaction. The nation’s third-largest carrier in terms of subscribers has its users less happy than before…
This is a discussion for a news. To read the whole news, click here
11. LordDavon (Posts: 129; Member since: 19 Sep 2011)
If they had asked me about my Sprint service, I could have knocked them down another bunch of points. Worst service ever! I hate contracts!!!
12. mr.techdude (Posts: 569; Member since: 19 Nov 2012)
I'm an Australian but after reading and seeing a lot of complaints the american people are having about sprint is in my knowledge, I would like verizion battle against our Telstra speeds and customer satisfaction. In Australia its only Telstra that has pure, constant and reliable 4g speeds and reception, everything is using Telstra's cables for network.
17. Droid_X_Doug (Posts: 5993; Member since: 22 Dec 2010)
Telstra may be the Australian version of VZW. It isn't rocket science, the company just has to want to make the investment in infrastructure.
35. Gemmol (Posts: 676; Member since: 09 Nov 2011)
Verizon would lose, AT&T and T-Mobile rule for data speeds, Verizon just rule for calling, and they do not rule as much as 5 years ago, AT&T already caught up and have better building penetration for example my room ATT have 4 bars, Verizon have 2 bars, Tmobile have 0, Sprint have 1....In my basement ATT have 2 bars, Verizon have 1 bar that goes to 0 bars so connection not strong, Tmobile have 0 and Sprint have 0......do not be confuse by the people who post on phone websites there are a lot of Verizon fans that are bias or Verizon fans who think its still 2006 still where AT&T suck......things change
33. downphoenix (Posts: 2882; Member since: 19 Jun 2010)
I think the coverage woes are only part of the story. Sprint has also been driving self service options hard, which throw people that only use their phone for Voice under the bus, and since the surveys are not via text message, people who use voice only service cant even do the surveys to let them know they were dissatisfied.
I have a feeling that the Softbank acquisition is to blame, as all these changes started after that. The coverage issues is only part of the story, customers are also upset about the recent policy changes enacted. Such as care reps no longer being able to take payments for customers (even if the IVR payment system is down), not being able to swap devices for customers (Even though the self service swap options fail when the customer even tries to swap their phone unless they are on the new plans), and various other things. Care reps are there to babysit the customers now until they either go online or go to a store.
77. JEverettnow (Posts: 224; Member since: 11 Mar 2013)
I don't know where you get your information from, but you are completely off. Surveys are sent via text and voice. The surveys aren't actually about sprint at all. They are on whoever did your transaction, fixed your phone, looked at your account, etc. So when you give a bad survey because you are mad at sprint, but the rep was great, then the rep gets repremanded and loses their monthly bonus.
Reps are encouraged to take your bill payments rather then let you use the payment machine. The company wants as much customer interaction as possible because that opens more opportunities. If they send you to the APC it is probably because they dont want another bad survey generated from dealing with you, or you are a difficult customer that they dont want to deal with. When they get a bad survey they know exactly who gave them that survey. It is a flawed system.
37. Slammer (Posts: 1497; Member since: 03 Jun 2010)
As a long term Sprint customer, I have always given huge thumbs up for their service to me and my family. However, under the terms of the 3G to 4G transition, I have never experienced such frequency in dropped calls. I can understand the frustration of many of their subscribers. Every other call is lost. When observing the signal strength, I can always witness full bars yet 3g simply disappears while full bars remain. Call is then dropped. Our area is in the scope of changing from the 3G to 4G. I, for one, will celebrate the completion of this chaos.
40. ZPM101 (Posts: 28; Member since: 12 Apr 2010)
This is why Sprints churn is high. No surprise. Sprint will be the #4 carrier soon then will be forced to reorganize...or course after they sell off their spectrum. Poor management from the top down. Goodbye Sprint...Goodbye! ATT here I come.
51. kabukijoe (Posts: 101; Member since: 06 Mar 2010)
Having Verizon is essentially like buying a Lamborghini then paying to take it to the nation's best race track only to have them tell you "Lol, you're not allowed to go over 50Mph"
73. 9thWonderful (Posts: 232; Member since: 24 Jan 2013)
Yet other carriers are like buying a Lamborghini & showing up to the nations best race track w/no engine in it.
55. jroc74 (Posts: 5659; Member since: 30 Dec 2010)
All I will say is you get what you pay for. Verizon expensive? Yes. Great service almost anywhere? Yes.
I can say with almost certainty after testing phones on all 4 carriers.that AT&T is a close 2nd in overall service. Sprint and T Mo can flip flip last place any day of the week.
62. Landmarkcm (Posts: 492; Member since: 11 Aug 2009)
Tmobile now overall is so much better then Sprint even outpacing Verizon & ATT in some areas.
58. 14545 (Posts: 1286; Member since: 22 Nov 2011)
Ummmm, I would like to know the average age of the people polled. This data seems EXTREMELY skewed. Just under half are using less than 1/2 their monthly allotment? That doesn't even make sense. Unless the average age is 65.
60. Landmarkcm (Posts: 492; Member since: 11 Aug 2009)
Past year as they build out there network lmao. They have been using that bs excuse for more then a year. Now there talking about this Spark thing. Am I the only one who wonders why Sprint cant even get there 3G! up to speed ..? Not to mention there dropped calls galore etc. Tmobile is so much better overall now & Sprint cant tout price over them anymore either. And I am talking about in major cities. There is no excuse at this point for there network being so awful in major areas if even Verizons 3g can maintain a steady 1mbps overall. Plus with Tmobile you have that HSPA+ advantage and benefit of unlocked phones etc. Yes before any Sprint fans trash this post I am aware that Tmobile is still on edge in certain areas. But overall I think by the time Sprint does get there "network vision" project up all over . They are still going to be behind. In the few areas where Sprints LTE is already going it's still lagging behind.
69. scsa852k (Posts: 329; Member since: 16 Oct 2012)
Sprint is on a free fall right now.
T-Mobile is on a rise.
72. 9thWonderful (Posts: 232; Member since: 24 Jan 2013)
Damn Sprint...doesn't it just suck to give away the farm & still get rated bottom? Smh...maybe you'll get em' next boys.
78. diyi75 (Posts: 65; Member since: 30 Oct 2013)
I am/was a customer of all 4 carriers in the past six years. Sprint(virgin mobile) and T-Mobile both suck in SC. There is no LTE for either in the myrtle beach area. T-Mobile has spotty hspa+ but it's mostly Edge, virgin mobile 1.5mbs on a good day. Unlimited data with limited coverage/performance is pure BS. I travel a lot, I need coverage...period!