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Sprint ranked worst in consumer satisfaction, Verizon stays on top

0. phoneArena 22 Nov 2013, 07:28 posted on

Sprint has slumped in consumer satisfaction. The nation’s third-largest carrier in terms of subscribers has its users less happy than before…

This is a discussion for a news. To read the whole news, click here

posted on 22 Nov 2013, 11:31 2

50. oNEWorld (Posts: 140; Member since: 01 Aug 2013)


I have T-Mobile as well and everywhere I go I have great service.

posted on 22 Nov 2013, 12:01 2

53. JerryTime (Posts: 468; Member since: 09 Nov 2013)


I see that sarcasm was obviously lost on you sir.

posted on 22 Nov 2013, 12:46

54. bubbadoes (Posts: 1225; Member since: 03 May 2012)


Actually they don't.

T-Mobile USA, Inc. is the U.S. wireless operation of Deutsche Telekom AG (OTCQX:DTEGY). Deutsche Telekom is one of the largest telecommunications companies in the World, with nearly 130 million customers worldwide

posted on 22 Nov 2013, 13:42

56. LiyanaBG (Posts: 381; Member since: 07 Nov 2013)


i was with Verizon i left them 6 months ago couldn't be happier and now im with Tmobile in my area Tmobile have better service and even faster data and saving little money thats a plus. so to me its all hype. maybe your areas are not good according to you with Tmobile now maybe soon they will improve your area. BTW i live in NY to

posted on 22 Nov 2013, 15:13 3

57. superguy (Posts: 294; Member since: 15 Jul 2011)


Someone has to live there.

posted on 22 Nov 2013, 16:12 6

59. Doakie (Posts: 2203; Member since: 06 May 2009)


Wow, I've never read a comment that went more against all findings or truth.

"They have over 20,000 sites with LTE, far more then T-Mobile" First of all, even if Sprint does have more LTE spots across the nation than T Mobile, one thing that needs to be factored in is that even if T Mobile has less LTE it has a 42mb HSPA+ network to fall back on. Sprints EVDO was running at 50-200 Kbps for me last month... Not to mention that Sprints LTE here in Seattle runs at approx 2Mbps everywhere I've been on it. And overall there are about 10 locations in all of Seattle that have single towers serving them. Sprints coverage in Seattle is abysmal.

"has more LTE coverage in a lot of places even over AT&T, even though AT&T currently has more markets and Verizon is basically worthless," Sprint has more LTE coverage than AT&T and Verizon is worthless? WTF are you talking about!? Where do you get this stuff?

"it'll be the first LTE-Advanced 1gps terrestrial service and the 8 channel radios (industry first) and small cells involved in it's rollout will eliminate coverage difficulties." You do realize that's all lab tested theoretical limits right? Sprint is all promise and no delivery. They'll keep whispering in your ear that "next year will be better, next year will be better." Keep wasting your money on them. I finally had to cut them off and I couldn't justify giving them anymore of my money. They were literally selling me a barely usable network.

posted on 22 Nov 2013, 16:26

63. Doakie (Posts: 2203; Member since: 06 May 2009)


So we recently switched from Sprints Unlimited to AT&T with a 10 GB data plan for my family. Back in the day when I had a WiMAX Sprint phone I used to use 30-40 GB of data a month on Sprint, of course that was when I had a 8 Mbps connection vs the 200 Kbps EVDO connection I was stuck with the last 8 months. So far this month on AT&T I've used 4 GB of data, I ended up changing my usage habits trying to make sure I didn't used too much. I stopped letting Dropbox auto upload, ripping YouTube files, updating my apps over the data network, and letting my kids watch Netflix on my phone. I still read tech news ALL day, download podcasts and play games on my phone; now I just do all my downloading when I hit a WiFi hotpspot. A lot of my 4GB of data usage has been speed tests to check out AT&Ts LTE network. Honestly, having a reliable LTE connection on AT&T and changing my habits is a lot more appealing to me than living on Sprints 50-200 Kbps EVDO network because they cant seem to get their LTE rollout moving here in Seattle. Good riddance Sprint. You let me down one too many times, after 12 years with you I couldn't take the heartbreak anymore.

posted on 22 Nov 2013, 16:29

64. Landmarkcm (Posts: 506; Member since: 11 Aug 2009)


They offer truly unlimited now too for 10.00 more above the 2.5 gb and its a better deal then Sprint

posted on 22 Nov 2013, 16:34

65. Landmarkcm (Posts: 506; Member since: 11 Aug 2009)


I think its absolutely ridiculous that in areas like Vegas where I am Sprint cant already have there 3g up to speed. I will not wait on a "Spark" gimmick prob like wimax there now gonna try and ill enjoy my already blazing Tmobile no contract and better value service thanks.

posted on 22 Nov 2013, 16:37

66. Landmarkcm (Posts: 506; Member since: 11 Aug 2009)


P.S. well all that sounds nice if it works . Its things like Spark that are poor decisions. They are asleep at the switch they need to start by getting there dropped call problem and 3G up to speed. In the real world too we dont need those "terestrial" speeds. Waste of time in my opinion they need to be fixing there broken network in areas like here but no there focusing on something like "spark" instead

posted on 22 Nov 2013, 17:40

67. Professor (Posts: 222; Member since: 02 Aug 2013)


I also have T-mobile (Nexus 4 & T-Mo Galaxy S4 phones). And LTE enabled in the Nexus. (The Galaxy is already LTE).

Regarding your question... Both phones works on 4G HSPA+ when they cannot find an LTE signal (that's 99% of the time). And on LTE if by miracle they can get LTE (in NYC). If they cannot find neither one (like when travelling to PR) they slow down to 3G...

posted on 22 Nov 2013, 17:49

68. Professor (Posts: 222; Member since: 02 Aug 2013)


I also live on NYC and I can say that T-mobile coverage in NYC is aceptable for phone but super slow for internet.

Now... once you go out like to some parts in NJ you have no signal at all. Not even to make or receive a phone call. Sometimes you can get a text message, but if you try to answer it back it can be half an hour or 1 hour trying to send the message...

posted on 22 Nov 2013, 19:31 1

70. jroc74 (Posts: 6019; Member since: 30 Dec 2010)


What good is phone service when you keep dropping calls?

posted on 22 Nov 2013, 22:47

71. MartyK (Posts: 919; Member since: 11 Apr 2012)


No offensive, I don't care if they cover 10 people or 1 trillion, as long as I get cover.

So what if Verizon cover 300 million people or 40 states, the average person will not be visiting 40 states or calling 300 million people.

posted on 23 Nov 2013, 09:29 2

74. JerryTime (Posts: 468; Member since: 09 Nov 2013)


Just because you don't go there or live there, doesn't mean that BETTER providers shouldn't cover the area.

posted on 23 Nov 2013, 09:32

75. JerryTime (Posts: 468; Member since: 09 Nov 2013)


Well there isn't T-Mobile LTE in almost a 200 mile radius of where I live in SW VA. But Verizon covers almost the entire state. So what good does your discounted service do for you? Believe it or not, some people actually travel once in a while.

posted on 23 Nov 2013, 10:48

76. Sparhawk (Posts: 75; Member since: 10 Mar 2012)


And your point is? When carriers say something like "250+ million people have LTE coverage from Tmobile in the US" that does not mean that Tmo has 250+ million customers. It means 250+ milion people live in areas where Tmo has LTE __coverage__. That means 250+ million (out of 320 million) Americans live in areas where Tmo LTE is __available__, not that all 250+ million are Tmo __customers__.

posted on 25 Nov 2013, 13:51

79. JDogg5281 (Posts: 73; Member since: 09 Aug 2012)


you have lost your mind if you think sprint had more LTE than Tmobile. Verzion is worthless.....i dont have Verizon and i know they have the best coverage you cant not argue that. You are so hyped about Sprints Spark network but im sure you were hyped about Wimax and we ALL know how that turned out

posted on 22 Nov 2013, 07:37 6

2. PapaSmurf (Posts: 10457; Member since: 14 May 2012)


The carrier however says it expects the issues with its network to be resolved by next year.

Ain't nobody got time for that!

posted on 22 Nov 2013, 07:40 8

3. silencer271 (Posts: 254; Member since: 05 Apr 2013)


Ah the usual sprint line. They said this last year to.

posted on 22 Nov 2013, 07:43 4

5. JDogg5281 (Posts: 73; Member since: 09 Aug 2012)


Didnt they say that last year

posted on 22 Nov 2013, 07:48 6

6. HASHTAG (unregistered)


And the year before.

posted on 22 Nov 2013, 08:21 2

13. Droid_X_Doug (Posts: 5993; Member since: 22 Dec 2010)


And the year before that. At some point, the excuses wear thin. I was with Sprint for 10 years. I gave them 3 months after getting the Droid X, but each month it became clear that it was time to move on.

posted on 22 Nov 2013, 08:25 4

15. o0Exia0o (Posts: 900; Member since: 01 Feb 2013)


And the year before!

posted on 22 Nov 2013, 07:42 2

4. GeekMovement (unregistered)


I'm more interested in having a consistent strong 3G signal rather than Sprint dishing out "super fast"/spotty 4GLTE spark whatever towers here and there.

posted on 22 Nov 2013, 08:30

16. Droid_X_Doug (Posts: 5993; Member since: 22 Dec 2010)


They couldn't even give a good 3G signal. When I started with the Droid X, it was originally as a backup to my BlackBerry 8330 on Sprint. But each time the 8330 slowed to a crawl (1G?), the Droid X was reliably putting out 1 to 1.2 Mb/s down and .5 to 1 Mb/s up. It was over with in the second month of getting the X - the X became my primary phone. By the third month, the 8330 number got transferred to the X and it was buh-bye to Sprint.

posted on 22 Nov 2013, 11:38 1

52. oNEWorld (Posts: 140; Member since: 01 Aug 2013)


Droid x on sprint or vzw?

posted on 22 Nov 2013, 08:01 3

8. JerryTime (Posts: 468; Member since: 09 Nov 2013)


Yeah Big Red still on top!!! WOOT WOOT!!!

posted on 22 Nov 2013, 08:22 4

14. o0Exia0o (Posts: 900; Member since: 01 Feb 2013)


Yes still on top in terms of service and price...

Ouch! My wallet hurts...but you get what you pay for.

posted on 22 Nov 2013, 09:43

36. JerryTime (Posts: 468; Member since: 09 Nov 2013)


Truest statement I've seen on this thread thus far. +1 sir

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