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Sprint modifies its policy and offers "Satisfaction Guaranteed or Money-Back"

Sprint modifies its policy and offers "Satisfaction Guaranteed or Money-Back"

Posted: 31 Mar 2010, 10:32, by John V.

Categories: Sprint Sprint Bookmark

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With mandatory meetings expected to happen later tonight, Sprint has gone ahead and announced its new policy changes to its 30 day trial period for new customer. In the past, customer who cancel their contract within the first 30 days were subjected to paying a mix of fees which included a per diem rate for the amount of days that service was used – which of course seems to be the standard nowadays among the industry. Instead, they've reworked its policy and now mandating its “Satisfaction Guaranteed or Money-Back” initiative that essentially offers customers a chance to really gauge the service offered by Sprint. If they do decide on not sticking with the carrier, they will have all fees returned to them – this includes the device, activations fees, ETF, and a full refund of the service they've used. This move shows Sprint's commitment of rising above some of its competitors and providing a new level of customer service that'll no doubt be heard. Maybe this might be the first wave of news from Sprint's camp as it looks like they're at it again in trying to turn around their fortunes.

source: Sprint via Phonescoop

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1. jrcrow79 posted on 20 Oct 2010, 01:45 0 0

lol..yea but thats only on an external guarantee..what the aernt saying is..DONT call our CS lines for anything cause we dont guarantee you not getting wrong info!!

11. jbroots3 posted on 01 Apr 2010, 14:50 0 0

d-bag

2. ajac09 posted on 31 Mar 2010, 11:07 0 0

booo stupid annoucement

3. tbacba posted on 31 Mar 2010, 11:20 0 0

Boo, stupid comment!

4. doitall76 posted on 31 Mar 2010, 11:23 0 0

Booo stupid spelling. Phenomenal announcement, I was tinkering with the idea of trying out Sprint's service with the EVO, under the $69.99 everything plan, to try to save money. I have heard enough people say that their service sucks though, so I was hesitant. But now if there is absolutely no downside, I will definitely try them out. Doitall76

5. phone333 posted on 31 Mar 2010, 11:41 0 0

Are you kidding me ? You get to try the service without any money out of your pocket That's awesome Plus that would definitely help eliminate the miss conception that Sprint service is terrible. Anyone who thinks the EVO looks impressive but aren't sure about Sprint's services will get to "really" test drive the goodness

6. cmielke posted on 31 Mar 2010, 12:09 0 0

Exactly. All you "newcomers" to Sprint get to try out the phones for free, with no restocking fees, while us loyal 10+ year Sprint customers have to pay for our own upgrades. Booo!

7. PhoneWar posted on 31 Mar 2010, 12:26 0 0

I think you are missing the point, a NEW customer still has to BUY the phone, they dont just come in and say " I want this phone" and walk out with it with no money down. They still have to credit qualify, pay for the phone. If they decide to cancel, they bring it back and get their money back at that point.

8. BrokenImaege posted on 31 Mar 2010, 12:51 0 0

I am sure the older customers will get the same thing when you upgrade. We at Verizon did this with our Test Drive program a while back. I was sad when we got rid of it as it was one of the things I promoted when I sold to a new customer. It is nice to see Sprint stepping up and trying to provide great customer service. Kudos to Sprint

10. markemark11 posted on 31 Mar 2010, 17:09 0 0

so when you want to "test drive" it, do it as an AAL and if you like it, return it (for no restock fee because you cancel the line) and then process the upgrade!

9. idiotwind13 posted on 31 Mar 2010, 15:02 0 0

Verizon had a very similar program a couple years back called Test Drive. Thought it was a good idea, it shows a carrier's confidence in their service. Good for Sprint.