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Sprint loses 360,000 customers in third quarter, reports operating loss of $398 million

0. phoneArena 30 Oct 2013, 11:53 posted on

On Wednesday, the nation's third largest carrier, Sprint, released its third quarter earnings report; despite record postpaid service revenue of $5.8 billion for the period, and record postpaid ARPU of $64.28, the mobile operator reported an operating loss of $398 million for the three months makig up the third quarter. Net income totaled $383 million...

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posted on 30 Oct 2013, 12:05 4

1. JSONI12 (Posts: 4; Member since: 18 Oct 2013)


LOL HAHA

posted on 30 Oct 2013, 14:33 3

53. lsutigers (Posts: 772; Member since: 08 Mar 2009)


This is mostly related to the Nextel / iDEN network shutdown. Honestly, I'm surprised it was only 300k customers. iDEN still had millions of customers up until the last day before the network was shut down. They are still bringing in record ARPU which is a big deal.

Sprint's performance a year from now once the Nextel decommissioning is behind them and the network is fully upgraded will be a good indication of how they are doing.

posted on 30 Oct 2013, 18:37 1

76. techaman (unregistered)


and i will be leaving in a few months as soon as my time is up sprints network is just so f ing bad and slow so slow i cant even begin to tell you how slow but i will give you a hint download speeds on 4 lte .08mps upto 3.4mps 6mps is the highest i have seen it, stupid sprint i miss my nextel chirp...

posted on 30 Oct 2013, 19:20

78. Shatter (Posts: 2031; Member since: 29 May 2013)


Tmobile 3.5G here is like 12mbps up and 5 down lol.

posted on 30 Oct 2013, 22:10

84. PapaSmurf (Posts: 8922; Member since: 14 May 2012)


If you'retalking about HSPA+, uploads speeds can never go over 5, so I hope you're talking about LTE, which is 4G.

28 down, 2.48 up! :)

posted on 30 Oct 2013, 20:26

82. lsutigers (Posts: 772; Member since: 08 Mar 2009)


@ techaman

I hear ya...it depends where you are. Most major markets now have LTE but I take it you live in a smaller market. Chances are they are working on the network in your area though which may b the reason you are experiencing a slow connection but I get the frustration. Check out www.s4gru.com for Network Vision upgrade status per market.

posted on 30 Oct 2013, 12:06 3

2. thedarkside (Posts: 652; Member since: 30 Apr 2012)


im not surprised

posted on 30 Oct 2013, 12:07 18

3. mrvid (Posts: 75; Member since: 02 Oct 2008)


Should have spent their money on upgrading their network instead of the iPhone

posted on 30 Oct 2013, 13:29 1

35. Mxyzptlk (Posts: 4167; Member since: 21 Apr 2012)


Except the iPhone + unlimited data is what's saving sprint right now.

posted on 30 Oct 2013, 13:48 10

37. PapaSmurf (Posts: 8922; Member since: 14 May 2012)


The iPhone + unlimited data is what's killing Sprint. Their network got a hell lot slower after they spent billions on the iPhone.

posted on 30 Oct 2013, 20:48

83. ardent1 (Posts: 1999; Member since: 16 Apr 2011)


Now that is both a dumb and uninformed comment.

Sprint has a sh*tty network because they whore out their network to MVNO's, all before the iPhone was introduced at Sprint.

There's a reason why Steve Jobs killed the Apple clones -- the clones were destroying the Apple user experience.

Sprint users have to compete against low-cost carriers using the same network. It's a really dumb argument to blame a specific handset.

posted on 31 Oct 2013, 00:54

85. PapaSmurf (Posts: 8922; Member since: 14 May 2012)


I love the fact that any article with the word "iPhone" or "Apple," you're right there but not on any other article. That's sketchy.

Please explain how data speeds on Sprint got worse afterthey introduced tthe iPhones. You typed up five sentences and not one of them proved me wrong. Here's a hint: I'm right.

posted on 30 Oct 2013, 13:55 3

39. downphoenix (Posts: 2416; Member since: 19 Jun 2010)


But the lack of having moeny to improve the network, on top of the dump of customers they got due to the iphone, was pretty damaging, and caused losses like this, and they had to sell off most of their companies to a japanaese company to stay afloat... yea, the Iphone saved them alright!

posted on 30 Oct 2013, 13:57 1

41. thedarkside (Posts: 652; Member since: 30 Apr 2012)


when at&t had an exclusive contract to sell the iphone, they were only making a dollar off each iphone sale. they were barely breaking even. its definitely killing sprint.

posted on 30 Oct 2013, 14:37 2

55. SellPhones82 (Posts: 565; Member since: 11 Dec 2008)


Exactly! Sprint's adjusted wireless margin fell to 9.5% from 16% when they first launched the iPhone. Hesse then took a $3.25 Mill pay cut last year due to the iPhone. Having to pay 40% more subsidies than other smartphones means they pay more than $200 extra for iPhones versus other smartphones. Plus 1.4 Mill iPhones sold in a quarter is not much at all when you consider the 5S and 5C launched during this time. That's when the most iPhones are sold. It is hurting them much more than it is helping them.

http://money.cnn.com/2012/02/08/technology/iphone_carrier_subsidy/

posted on 30 Oct 2013, 12:10 5

4. MrsPotatoHead (banned) (Posts: 48; Member since: 18 Aug 2013)


Thats just a shame about them Sprint people. I still has service but barely, I'm so glad my contract is through, Im so through with them and my phone I cant wait to change both my service and my phone. My bill is over a hundred dollars and child I cant get me no service, I hopes they totally tank like them Blackberry folks. A hundred damn dollars dont be growin on trees you know!!

posted on 30 Oct 2013, 12:15 11

5. homineyhominey (Posts: 29; Member since: 10 Mar 2011)


Good, Sprint doesn't need your illeteracy on the network. Folk like you ruin what a customer is for companies. MetroPCS might be your best bet.

posted on 30 Oct 2013, 12:25 3

11. MrsPotatoHead (banned) (Posts: 48; Member since: 18 Aug 2013)


You aint gotta be so offensive. Its not like Im on some rinky dink prepaid network, I pay good good amounts of money for service I dont gets and my bill is always over a hundred dollars. Id rather pay that money and actually get service. You aint gotta be so ignorent about it. This America child, not some communistry country that tell you what to do, we all has choices and I choose to takes my money somewheres else.

posted on 30 Oct 2013, 12:42 7

16. thedarkside (Posts: 652; Member since: 30 Apr 2012)


i just puked a little.

posted on 30 Oct 2013, 12:53 12

26. htc_prep (Posts: 303; Member since: 09 Oct 2009)


You still have horrible grammar, no matter how you try to justify it. You shouldn't wish for a company that employs hundreds of thousands of direct people and contracted with hundreds of other employers to close. You should wish that they try and do better. You're degrading the social ethics fiber. Not only did you fail English you failed Economics and moral ethics also. If you want to leave Sprint. Leave. Don't wish to put thousands of people out of a job and way to feed their family.

posted on 30 Oct 2013, 13:16 1

32. MrsPotatoHead (banned) (Posts: 48; Member since: 18 Aug 2013)


What about the social ethics of actually getting a service you pay for?? Dont be turning this around me I aint the one promising everybody unlimited data with chopy ass 4G and pathetic voice calling. The only thing that usually works with my service is my textes. Dang on you people is just hatefull.

posted on 30 Oct 2013, 13:31 2

36. thedarkside (Posts: 652; Member since: 30 Apr 2012)


i puked more.

they shouldnt allow everyone to have a keyboard and an opinion/

posted on 30 Oct 2013, 14:04 1

44. MrsPotatoHead (banned) (Posts: 48; Member since: 18 Aug 2013)


Why??? You cant handle that somebody got an opinion? Just because I dont agree with you dont be telling me I shouldnt have an opinion. Im intitled to say what I feel even if it conflict with what you think.

posted on 30 Oct 2013, 14:24 3

51. thedarkside (Posts: 652; Member since: 30 Apr 2012)


no, because i cannot handle your sorry excuse for grammar.

posted on 30 Oct 2013, 16:57

69. miles16852 (Posts: 213; Member since: 20 Oct 2011)


only LOW LIFES go after the grammar/spelling crap! this is not an English class idiot!

posted on 31 Oct 2013, 11:15

90. thedarkside (Posts: 652; Member since: 30 Apr 2012)


low lifes? hahaha sorry i want to read something that is some what intelligent. that just proves that youre just as much of an idiot that "mrspotatohead" is.

her name is surprisingly fitting.

posted on 30 Oct 2013, 17:30

71. JunitoNH (Posts: 985; Member since: 15 Feb 2012)


If you want proper grammar idiot, go to the Verge. Otherwise, zip your ignorant mouth, professor.

posted on 30 Oct 2013, 14:35 3

54. androadictto (Posts: 13; Member since: 17 Oct 2013)


Im a Tech Support Rep. for sprint and Im hoping to get one of your call somehow. Hahahahaha!!!

posted on 30 Oct 2013, 14:24 2

50. downphoenix (Posts: 2416; Member since: 19 Jun 2010)


Please go if you are going to act like that. Its a shame that you arent gettign the service you were promised, but that is life, not everybody gets what they pay for.

posted on 30 Oct 2013, 14:31 3

52. htc_prep (Posts: 303; Member since: 09 Oct 2009)


No not hateful just educated. It is your choice to pay for Sprint. It was also your choice to not look at sprint.com/coverage to verify street level coverage to see the quality of coverage (voice, 3g, 4g) before you chose Sprint. If indeed you have no coverage you can get a signal booster for your home or if Sprint can verify no coverage they will let you leave no ETF.

As far as promised unlimited data they offer unlimited data no caps no throttle. They don't promise unlimited super fast 3g and more 4g than there is water in the ocean. No. They offer unlimited data.

Still. With that said. You still have horrible grammar.

posted on 30 Oct 2013, 15:45 2

60. MrsPotatoHead (banned) (Posts: 48; Member since: 18 Aug 2013)


Thats just really uncalled for. You obviously have an issue with me for some reason because I'm choosing to leave Sprint. The fact that my service is horible dont mean a thing to you. You just want me to continue paying $69 plus $10 for so called premium 4g which I dont get anyway plus taxes and insurance every month, I can get the same service on Virgin for $45 flat but the truth is there service is so bad that I wouldn't even pay for it if they dropped the price to $25. And, why everybody picking on my grammer this aint no english lit class?? Im through with you too I aint got time to waste on no fool.

posted on 30 Oct 2013, 15:56

62. thedarkside (Posts: 652; Member since: 30 Apr 2012)


virgin mobile runs off sprint towers.

posted on 30 Oct 2013, 16:06 1

63. MrsPotatoHead (banned) (Posts: 48; Member since: 18 Aug 2013)


You cant read english, I know that. Thats why I wouldn't even pay for Sprint on prepay at this point. Not even if Virgin mobile dropped they price to $25 a month for everything unlimited.

posted on 31 Oct 2013, 11:18

91. thedarkside (Posts: 652; Member since: 30 Apr 2012)


i can read english, and properly use it too.

posted on 30 Oct 2013, 17:42

74. htc_prep (Posts: 303; Member since: 09 Oct 2009)


I'm officially over this and you. My father always said "never argue with a fool because from a distance people don't know who's who."

posted on 30 Oct 2013, 20:21

80. downphoenix (Posts: 2416; Member since: 19 Jun 2010)


the $10 charge isnt for 4g, as it applies to all smartphones, including the Iphone 4 and 4S which are not 4G on Sprint. And non smartphone devices that are 4G such as tablets and hotspots do not have this charge. Logic, gotta love it!

posted on 30 Oct 2013, 14:15 1

47. androadictto (Posts: 13; Member since: 17 Oct 2013)


I'm hoping not to lose my job.

posted on 31 Oct 2013, 04:18

88. cripton805 (Posts: 997; Member since: 18 Mar 2012)


You expect people to pay for unlimited 3g that doesn't work? By work, I mean fail to load anything at all. Function? I pay $90 a month for unlimited minutes and texts. No functional web what so ever. Spring clearly maps my area as part of their coverage. It worked for the first month a year ago when I could legally cancel my plan. After that, my speeds are down to .005kb. That isn't a typo. Speed tests cant even go through most of the time. I'm cancelling tommorow and I hope they get their act together. Then maybe I will come back. We were promised by every rep we spoke to that 4g was less than a month away every month for a year.

posted on 30 Oct 2013, 16:55 1

68. miles16852 (Posts: 213; Member since: 20 Oct 2011)


Look child! MAYBE you should get one of them FREE obama phones!

posted on 30 Oct 2013, 17:33

72. JunitoNH (Posts: 985; Member since: 15 Feb 2012)


And maybe, you should get some more chlorine bleach to clean your white sheets.

posted on 30 Oct 2013, 18:11

75. max9777 (Posts: 74; Member since: 11 Dec 2011)


You are absolutely right, in Communist countries, they teach their people how to spell correctly. Right now believe it or not, the biggest Communist Country is doing much better than this one.

If you don't like paying money for service go get yourself an Obama phone. I am sure it will make you happy!

posted on 30 Oct 2013, 12:47 8

18. _PHug_ (Posts: 395; Member since: 11 Oct 2011)


I'll bet you anything that "MrsPotatoHead" is some white guy who recently seen a Tyler Perry movie and now thinks speaking in broken english is what black people do and thinks it's hilarious.

posted on 30 Oct 2013, 12:51 1

24. thedarkside (Posts: 652; Member since: 30 Apr 2012)


saw**

posted on 30 Oct 2013, 13:00 1

29. EclipseGSX (Posts: 1653; Member since: 18 Oct 2011)


Haha, I was thinking the same thing. NO ONE talks like that online

posted on 30 Oct 2013, 13:18 1

33. youdug (Posts: 27; Member since: 19 Jul 2013)


i date a black girl and this is exactly how her retarded ass mother talks.
i read the sh*t in her voice and it sounds exactly how she would say it.

posted on 30 Oct 2013, 14:43

57. Topcat488 (Posts: 1173; Member since: 29 Sep 2012)


Stick with "Honey Boo Boo" you disrespectful b!tch. You nor Mr.Potatohead are funny.

posted on 30 Oct 2013, 14:16 2

48. cezarepc (Posts: 610; Member since: 23 Nov 2012)


Ain't nobody got time for that.

posted on 30 Oct 2013, 15:06 1

58. good2great (Posts: 1040; Member since: 22 Feb 2012)


its the Dorothy guy that got banned i bet!

posted on 30 Oct 2013, 12:17

6. Daftama (Posts: 575; Member since: 03 Nov 2012)


Sprint is the only company losing customers and still in business... Wait till 2014 you will see

posted on 30 Oct 2013, 15:53

61. theaztech (unregistered)


'mo butta, 'mo betta.

posted on 30 Oct 2013, 12:18 2

7. Whateverman (Posts: 3233; Member since: 17 May 2009)


Yes, carriers should be afraid of T-Mobile.

Idk, maybe the horrible service is the real reason why Sprint is struggling, but T-Mobile had to be having an affect as well.

posted on 30 Oct 2013, 18:46 1

77. MartyK (Posts: 726; Member since: 11 Apr 2012)


Yes, I agree with you on both conclusion, question tho, what do you think about Sprint and their tri band?, you think it might work for them?

posted on 30 Oct 2013, 20:23 1

81. downphoenix (Posts: 2416; Member since: 19 Jun 2010)


given that 800mhz rollout hasnt even started yet (despite the spectrum having been freed for almost 5 months now) and they are still behind schedule on their 4G LTE rollout, it will be a while before that will be a factor.

posted on 31 Oct 2013, 01:26

86. Whateverman (Posts: 3233; Member since: 17 May 2009)


downphoenix just took the words right out of my mouth. But as much as I may hate their service, I hope they can pull it off because less carriers won't be a good thing for us.

posted on 30 Oct 2013, 12:19

8. homineyhominey (Posts: 29; Member since: 10 Mar 2011)


Those that were lost are residual from Nextel being shut down. Are you saying the company will be out of business next year?

posted on 30 Oct 2013, 12:19 1

9. mrraider602 (Posts: 19; Member since: 27 Mar 2013)


I was one of them!!! Hahahahaha!!! Contract was up and I was gone!!! Could not wait any longer for AZ to get some LTE love! Loving my Note 3 with Verizon with LTE by the way!

posted on 30 Oct 2013, 12:24 2

10. Daftama (Posts: 575; Member since: 03 Nov 2012)


Don't worry sprint will see you in a 2-3 yrs Nextel was hold them back it's gone 2014 is a turn around you see

posted on 30 Oct 2013, 13:28 3

34. Doakie (Posts: 1328; Member since: 06 May 2009)


Not to be dismissive of your hopes, but coming from a 12 year Sprint customer who just left this last Friday to go to ATT you have to understand that Sprint might never really improve. I was so excited for Sprint once it started it's LTE roll out a year and a half ago. To give some background; here in Seattle Sprint always seemed to have a pretty strong network. Two years ago their EVDO network would return approximately a 700 Kbps download consistently, and their WiMAX network would return 7-8 Mbps download speeds all day long. Then they decided to stop selling WiMAX phones and went all LTE in April of 2012. They started out their Network Vision project and EVDO speeds jumped up to approx 1.2 Mbps just south of Downtown Seattle. But since then their 3G network has become overloaded because they aren't building out their LTE fast enough. On my HTC One I would only get around 200 Kbps 3G on the best days, rarely would I find LTE towers and when I would they'd only have around a 2 Mbps connection. In the last year I traveled to Disneyland and Waikiki with my wife and kids and in both locations Sprints 3G network couldn't even complete a Speedtest, I couldn't have a Google Hangouts conversation because it would sit there for 10 minutes before my messages would send. In the last two homes we've lived in Sprint claimed to have excellent voice coverage however voice calls persisted to drop daily, you'd have to stand outside to make a call. I kept making excuses and holding out hope that the Nextel network shut down would breathe new life into their LTE rollout with its 800 Mhz Spectrum but honestly Spectrum has never been Sprints problem. They consistently back the wrong technology. Back when the G1 was released I had one as a work phone and my wife had a Palm Pre on our Sprint family plan. My G1 would get 5-6 Mbps download speeds and her Pre would return 700 Kbps. I didn't realize EVDO had such low transfer rates till then. Move forward to last year and I had a 42 Mbps HSPA+ phone on T Mobile and my wife had her Sprint Note 2 LTE. My T Mobile phone would download at 15-20 Mbps and her LTE Note 2 was still returning 500 Kbps downloads because LTE isn't fully rolled out here. To go back to EVDO only from WiMAX speeds was sad, especially in a day when Verizon and ATT have the 20-30 Mbps LTE speeds they do. Maybe someday I'll go back to Sprint. But I got really tired of paying for service I wasn't receiving. Horrible data speeds, voice calls that always drop; I'd rather pay $30 more per month and be on ATT.

posted on 30 Oct 2013, 13:56 2

40. PapaSmurf (Posts: 8922; Member since: 14 May 2012)


Holy hell you should have left Sprint like I did in 2007. I've had Sprint, then Verizon, and now T-Mobile. Out of the three, T-Mobile delivers the best call quality and data speeds. Verizon has the best coverage hands down. Sprint was a total nightmare, especially with the dropped calls.

Welcome to the good side btw!

posted on 30 Oct 2013, 14:21

49. cezarepc (Posts: 610; Member since: 23 Nov 2012)


I worked as a sales rep for Sprint back in 2011 and I was supposed to receive only sales calls, but behold, 50-80% of my calls are either customers wanting to switch over to another network or customers wanting to punch me in the face.

Sprint = Bad service, bad after sales support, bad network.

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