Sprint launches Pro-Rated ETF fees
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In addition to the new ETF policy, Sprint also revamped their existing return policy for new handset activations. Any new customers not satisfied with their new phone, service, or network coverage will not be charged an early termination fee or activation charge as long as they return their undamaged phone and deactivate their service within 30 days.
After being crowned with having the best customer service ratings last week, it seems as though Sprint is doing whatever they can to increase their customer base. The addition of the new ETF and return policy shows the new direction Sprint is heading in their race to win more customers.
source: Sprint
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26 Comments
1. lol (unregistered) posted on 20 Oct 2010, 01:42 0 0
definitely a good move by sprint...and although i root for the vzw..im glad to see there customters who have been hanging in there finally get some type of reward for their patience...good move sprint..we'll see how it pans out in the long run..
3. (unregistered) posted on 31 Oct 2008, 12:36 0 0
how does a ETF policy for new subscribers help current customers?
8. (unregistered) posted on 31 Oct 2008, 14:27 0 0
it applies to current customers who upgrade
15. Rick (unregistered) posted on 01 Nov 2008, 02:27 0 0
It helps only those who are new on or after Nov 2
17. (unregistered) posted on 01 Nov 2008, 11:55 0 0
Not true. It also helps those who renew after the 2nd. Any agrrement signed from then on will have the pro-rated ETF.
5. Big Moe (unregistered) posted on 31 Oct 2008, 13:01 0 0
I applaud your efforts Sprint! I hope that the variable ETF program does not affect your current customers considering it's only available to new contracts. I, myself, am a loyal customer to VZW but I can see from a outsider's point of view, how much this change may lure new customers in and keep current customers longer. I just hope it's not too late for Sprint and that the hole has been dug too deep to climb out of. Good luck! GO VZW!!
6. (unregistered) posted on 31 Oct 2008, 13:07 0 0
So AT&T and Verizon did this a year ago. Good job at keeping up with the pack, Sprint. You're only one year behind!
7. (unregistered) posted on 31 Oct 2008, 13:34 0 0
not even! when verizon did it, they did it for EVERYONE not just new customers. sprints trying to look good while still screwin their regulars. and that "best cust service" claim was only on claim times, not on actual customer conversations. Its easy to have good claim times when you hang up on customers and DROP THEM when they complain too much.
9. (unregistered) posted on 31 Oct 2008, 15:34 0 0
ha ya...sprint is terrible...left them like 3 years ago and have been with vzw since....best move i ever made
12. (unregistered) posted on 31 Oct 2008, 16:24 0 0
Haha. I can only imagine a typical customer service call Sprint CSR: Hello and thank you for calling Sprint, how may I help you? Customer: Well, I keep getting overbilled each month for a data package I dropped over a year ago. I call each month and they credit it, and tell me it's removed. But it still keeps coming. Sprint CSR: Alright. I see your account and I have issued a credit. Thanks for choosing Sprint, have a nice day. Customer: Wait, wait, did you remove it? Sprint CSR: GOD DAMN BITCHY CUSTOMERS WERE NOT HERE TO HELP AT YOUR EVERY BECK AND WHIM. Customer: Oh, thanks. I'm swtiching from Sprint now. Sprint CSR: YOU DO THAT YOU ANNOYING PRICK. LESS BULLSHIT FOR US TO DEAL WITH
14. (unregistered) posted on 31 Oct 2008, 22:52 0 0
Actually any contract after february 2006 was on the variable early termination fee. Verizon did the same move that Sprint has done!!
10. other (unregistered) posted on 31 Oct 2008, 15:44 0 0
Sorry VERIZON did NOT do IT for EVERYONE one, get your facts straight...
11. killingthemonkey (unregistered) posted on 31 Oct 2008, 15:50 0 0
Correct. VZW only did it for contracts starting after 11/16/2006.
13. (unregistered) posted on 31 Oct 2008, 17:33 0 0
so verizon wireless did this 2 years ago, spring is just now doing it and considering most people who cancel do it early on in the their contract.... I fail to see how everyone is saying "way to go sprint" it's like congratulating someone after they finish a marathon 2 years after the starter... you just don't do it.
16. sit2k (unregistered) posted on 01 Nov 2008, 06:37 0 0
just get the phone on ebay new for the same price or less than the 2 year contract deal and if you dont like the service you dont have to worry about the etf... not so hard people
