Sprint launches Pro-Rated ETF fees
In addition to the new ETF policy, Sprint also revamped their existing return policy for new handset activations. Any new customers not satisfied with their new phone, service, or network coverage will not be charged an early termination fee or activation charge as long as they return their undamaged phone and deactivate their service within 30 days.
After being crowned with having the best customer service ratings last week, it seems as though Sprint is doing whatever they can to increase their customer base. The addition of the new ETF and return policy shows the new direction Sprint is heading in their race to win more customers.
1. lol (unregistered)
definitely a good move by sprint...and although i root for the vzw..im glad to see there customters who have been hanging in there finally get some type of reward for their patience...good move sprint..we'll see how it pans out in the long run..
how does a ETF policy for new subscribers help current customers?
uhhhh it doesnt?
it applies to current customers who upgrade
15. Rick (unregistered)
It helps only those who are new on or after Nov 2
Not true. It also helps those who renew after the 2nd. Any agrrement signed from then on will have the pro-rated ETF.
5. Big Moe (unregistered)
I applaud your efforts Sprint! I hope that the variable ETF program does not affect your current customers considering it's only available to new contracts. I, myself, am a loyal customer to VZW but I can see from a outsider's point of view, how much this change may lure new customers in and keep current customers longer. I just hope it's not too late for Sprint and that the hole has been dug too deep to climb out of. Good luck! GO VZW!!
So AT&T and Verizon did this a year ago. Good job at keeping up with the pack, Sprint. You're only one year behind!
not even! when verizon did it, they did it for EVERYONE not just new customers. sprints trying to look good while still screwin their regulars. and that "best cust service" claim was only on claim times, not on actual customer conversations. Its easy to have good claim times when you hang up on customers and DROP THEM when they complain too much.
ha ya...sprint is terrible...left them like 3 years ago and have been with vzw since....best move i ever made
Haha. I can only imagine a typical customer service call Sprint CSR: Hello and thank you for calling Sprint, how may I help you? Customer: Well, I keep getting overbilled each month for a data package I dropped over a year ago. I call each month and they credit it, and tell me it's removed. But it still keeps coming. Sprint CSR: Alright. I see your account and I have issued a credit. Thanks for choosing Sprint, have a nice day. Customer: Wait, wait, did you remove it? Sprint CSR: GOD DAMN BITCHY CUSTOMERS WERE NOT HERE TO HELP AT YOUR EVERY BECK AND WHIM. Customer: Oh, thanks. I'm swtiching from Sprint now. Sprint CSR: YOU DO THAT YOU ANNOYING PRICK. LESS BULLSHIT FOR US TO DEAL WITH
Actually any contract after february 2006 was on the variable early termination fee. Verizon did the same move that Sprint has done!!
19. vzw fanboy (unregistered)
10. other (unregistered)
Sorry VERIZON did NOT do IT for EVERYONE one, get your facts straight...
11. killingthemonkey (unregistered)
Correct. VZW only did it for contracts starting after 11/16/2006.
so verizon wireless did this 2 years ago, spring is just now doing it and considering most people who cancel do it early on in the their contract.... I fail to see how everyone is saying "way to go sprint" it's like congratulating someone after they finish a marathon 2 years after the starter... you just don't do it.
16. sit2k (unregistered)
just get the phone on ebay new for the same price or less than the 2 year contract deal and if you dont like the service you dont have to worry about the etf... not so hard people
18. Someone Important (unregistered)
yeah but if your happy just go to a small store and haggle with them... the dealer stores.. i always get it for cheaper than it says on my account and free accessories...
its a good move by a company thats in dire need of not only maintaining customers, but getting new ones... when sprint did the everything plan, and everyone else followed... i bet you said, way to go vzw!... im not for one company or the other... its just the way the market works...the market has a way of causing companies to do certain things... it takes a while to do sometimes... example... so now that sprint launched 4g, everyone else is behind... and they will be by more than 2 years... so when everyone else launches 4g, will you use the same statement, you high school freshman who is stuck playing rhapsody on a cell phone that your parents pay for?
way to go! Love that comment . Thanks
in my experience if someone wants to cancel they will, and in this area, theres a lot of tweakers and hobos with no intelligence that will just cancel sprint and never pay the ETF even if its billed to them 6 times then sent to collections, so it might help Sprint keep customers in some areas.....but in the land of having popular meth heads that dont care about their credit...it doesnt make a difference.
Revamped the return policy?! It has been the same great 30 day return policy for more than 2 years now!
I WORK FOR SPRINT AND IT IS NOT WHAT IS IT SEEN LIKE THEY OVER CHARGES THERE CUSTOMER AND IF YOU DO NOT CHECK YOUR BILL IT WILL CONTINUE THEY ALSO LIE TO THE CUSTOMERS AND WILL TELL THEM THAT THEY WILLDO OR ADD ANY FEATURES / DISCOUNT TO THE ACCOUNT TO KEEP THE CUSTOMERS BUT NOT TELLING THE CUSTOMER THAT IT ONLY LAST FOR A MONTHS OR SO I WERE TIRED OF HEARING CALL BACK TO COMPLAIN AND OVER ALL IT IS NOT A GOOD PHONE COMPANY TO TAKE OUT A PHONE. THERE IS SO MUCH BUT I CAN ONLY TELL SOME.