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Sprint decides not to offer insurance on the Apple iPhone 4 and Apple iPhone 4S

0. phoneArena 09 Oct 2011, 19:29 posted on

A leaked slide obtained by SprintFeed shows that at launch, Sprint will not offer its Total Equipment Protection for the Apple iPhone 4 or 4S; customers of the nation's third largest carrier who want insurance on either iPhone to cover accidental damage will need to go to AppleCare+ or a third party insurer...

This is a discussion for a news. To read the whole news, click here

posted on 09 Oct 2011, 19:32 1

1. bbym (unregistered)

get that Geek Squad Black Tie Protection from Best Buy.. covers everything with no deductible!!!!!

posted on 09 Oct 2011, 19:48 3

4. ArmageddonX (Posts: 96; Member since: 11 May 2011)

I would really discourage anyone from going with the Best Buy insurance. The Best Buy Smartphone Warranties are renown for being bad. Visit the Best Buy customer service forums sometime if you don't believe me. It's BAD!!! RUN AWAY AS FAST AS YOU CAN!!!

posted on 09 Oct 2011, 20:30

10. Allday28 (Posts: 283; Member since: 19 Nov 2010)

I had nothing but good experiences with there insurance. Og Droid broke got a refurbished one in the mail in about 5 days, and I got a really good loaner phone for that time (iphone 4)..

posted on 09 Oct 2011, 21:14 1

12. ArmageddonX (Posts: 96; Member since: 11 May 2011)

Yeah? Well I had to send my Smartphone in for "repair" 3 times. It kept coming back from "repair" broken. Always a different problem... I was stuck on an antiquated "loaner" phone straight out of the 90s for over 40 days. It was the worst customer service experience of my life.

posted on 09 Oct 2011, 23:43 1

20. Matness23 (Posts: 12; Member since: 24 Jan 2011)

Armageddonx, sorry to hear bout your bad experience, but every Best Buy store wont offer the same bad experience. The simple fact that Best Buy offers a loaner phone is better than most protection plans, I've been in the business long enough to know that unfortunately anyone can get 3 bad refurbs in a row (sad but true). Its safe to say the BBY Geek Squad plan is still the best alternative if Sprint wont cover the iphone. Oh and I extremley doubt you got a loaner phone form the 90s...get real...

posted on 10 Oct 2011, 12:11

37. ArmageddonX (Posts: 96; Member since: 11 May 2011)

I visited three different Best Buy's in my area throughout my ordeal & it was the same story with each. They all had flip-phones for their loaner phones. I was stuck on a phone like that for over 7 weeks while they kept trying to "repair" my Smartphone.

In the end? They never did fix my Smartphone. I upgraded through Sprint & got the Sprint Insurance. I wasted $180 over 18 months on Best Buy insurance. It was a completely waste of money & time.

Again, if you doubt what I'm saying, simply visit the Black Tie Warranty Forum on Best Buy's website. It's filled with similar stories all the time.


posted on 10 Oct 2011, 08:11

30. bigdawg23 (Posts: 448; Member since: 25 May 2011)

Just spend a one time fee of $69 and get Apple Care. As of yet I have never heard of anyone spending $1 after Apple Care is purchased to replace a Cracked iPhone Screen or one that has taken a dip in water. I personally know of five people over the last six months that have walked into a Apple Store explained what happened and walked out with a new iPhone 4.

As for Best Buy, $14.99 is kind of steep.

posted on 09 Oct 2011, 19:43

2. richard1990 (unregistered)

But for how much a month

posted on 09 Oct 2011, 19:46 2

3. hgtftd567 (unregistered)

buy two year apple protection plan its cheaper than paying than paying sprints insurance price plus sprint service is no good on mobile phone signal.

posted on 09 Oct 2011, 22:32 1

16. bossmt_2 (Posts: 449; Member since: 13 Oct 2009)

Lots of downside to Applecare and to things like bestbuy black tie. First and Foremost is that they don't cover lost or stolen. Second is that with Asurion at least you can file 2 claims a year, where as with AppleCare+ you get 2 claims period.

posted on 10 Oct 2011, 10:51

32. bigdawg23 (Posts: 448; Member since: 25 May 2011)

Any company should cover two only. If you dump your phone that much it displays you are irresponsible. I have had insurance and now apple care and never used it.

posted on 10 Oct 2011, 17:45

39. vzdubnX (Posts: 5; Member since: 06 Oct 2011)

a great protection option most verizon retailers offer is ProtectCell, they only charge a 1 time membership fee (120.00 for 2-years, 80.00 for 1-year on smartphones) they do cover lost, stolen, water damage, whatever!! The 2 claims ive made with them ive gotten a NEW.. not a "like new" device. the deductable was 60 for the first and 110 for the second and there is no limit to how many claims you can make, and you also have 30 days from device purchase to add it.

posted on 09 Oct 2011, 19:48 7

5. moh (unregistered)

Sprint is the biggest s**t of em all .

posted on 09 Oct 2011, 19:49 4

6. hgtftd567 (unregistered)

moh is an idiot

posted on 09 Oct 2011, 19:54 6

7. kshell2 (unregistered)

ive dropped my kyocera echo multiple times on everything lol NOT A SCRATCH ON IT :) iphones must kneel to their android masters :D

posted on 09 Oct 2011, 21:08 8

11. iwebdroidberry7 (Posts: 230; Member since: 17 Jan 2011)

"I've dropped my kyocera echo...."

Stopped reading after this, you lost all credibility.

posted on 09 Oct 2011, 22:41

17. rwoody (unregistered)

Pretty much.

posted on 09 Oct 2011, 22:52

18. kshell12 (unregistered)

I got the thing because it was free on wirefly. the only thing i do like about it is the durability.otherwise everything about it is a problem im saving up money to get a different phone. any recommendations?

posted on 10 Oct 2011, 00:25

23. ikjoiu (Posts: 16; Member since: 09 Oct 2011)

Evo 3d, Epic touch, Iphone 4s, photon
All of them good phones thought i prefer the 3d more

posted on 10 Oct 2011, 06:28

27. kshell1 (Posts: 1143; Member since: 05 Oct 2011)

this is same person just on comp and not my slow phone lol i wont get new phone til summer when i can get a job cause i currently have school. so if its out at sprint by then ill get the sgs3 or if sprint has it the google nexus prime

posted on 10 Oct 2011, 07:33

29. kshell1 (Posts: 1143; Member since: 05 Oct 2011)

also that is if the gs3 has an super amoled HD screen which it more than likely will because i prefer the text to not be pixelated when i zoom in on the web browser because i have bad eyes and need to have my eyes checked but eye appointments or any doc prices are outrageous

posted on 10 Oct 2011, 05:19

25. Landmarkcm (Posts: 505; Member since: 11 Aug 2009)

iphone 4S!! of course

posted on 10 Oct 2011, 22:38

45. ZayZay (Posts: 571; Member since: 26 Feb 2011)

So you got the "free" phone up front now your going to have to spend even more to get a good phone? Why didn't you just spend the money up front instead of being cheap up front?

Also if you break your phone and have the insurance they won't replace it with anything but the echo. Until that phone is long gone then they will give you comperable and comperable to an echo is a we'll not smartphone. Kyocera should stay away from smartphones.

posted on 11 Oct 2011, 07:08

47. kshell1 (Posts: 1143; Member since: 05 Oct 2011)

yes i know they should stay away from smartphones i got it because it was free and sprint happens to have a stronger signal in my area. id much rather pay full retail or get in slightly cheaper on wirefly and be free of the 2 year contract than be held into it for 2 years. everyboy gets mad at sprint because they dont have true 4g as in LTE. they already have lte embedded in the wimax towers wimax was just put in so they could keep the spectrum. the LTE is in the cellular towers just waiting to be turned on because they have been testing.

posted on 09 Oct 2011, 20:03 4

8. theBankRobber (Posts: 681; Member since: 22 Sep 2011)

Well think about it this way, people will be more carefully with their iphone. If it gets lost or stolen then you better hope you cam track it.

posted on 09 Oct 2011, 20:09 2

9. SpyDoorMan (Posts: 10; Member since: 05 Oct 2011)

SPRINT-ing away from the insurance :)

though i hope the build, too, is as solid as a rock :)

posted on 09 Oct 2011, 21:27

13. palmguy (Posts: 536; Member since: 22 Mar 2011)

You pay $99 (at time of purchase only). You can do 2 claims for light damage in the 2 years. Hmmm, Sprint insurance $8 monthly warranty exchanges as many times as needed and 3 damage, lost, stolen claims a year? You decide.

posted on 09 Oct 2011, 22:15 2

15. androidsbiggestfan (Posts: 76; Member since: 09 Aug 2011)

Not having insurance, just another reason to buy something other than the iPhone.

posted on 10 Oct 2011, 05:20 1

26. Landmarkcm (Posts: 505; Member since: 11 Aug 2009)

Theres other good insurance options out there

posted on 09 Oct 2011, 23:44 3

21. markusmaximous (Posts: 6; Member since: 18 Mar 2011)

And $100 deductable through sprint assurion. Not worth it.

posted on 10 Oct 2011, 06:30

28. kshell1 (Posts: 1143; Member since: 05 Oct 2011)

its not a hundred its $50 i have had to use my equipment coverage before i should know. verizons deductible is $100. i personally think verizon is an overpriced POS company

posted on 10 Oct 2011, 11:56 1

35. moofoodooloo (Posts: 137; Member since: 04 Jan 2011)

$50 for feature phones, $100 for smartphones. Drop your Echo and find out for yourself.

posted on 10 Oct 2011, 12:08

36. kshell1 (Posts: 1143; Member since: 05 Oct 2011)

ive dropped my echo multiple times and there sadly isnt a scratch on it because i want a new phone preferably the gs2 or evo 3d

posted on 10 Oct 2011, 22:42

46. ZayZay (Posts: 571; Member since: 26 Feb 2011)

This answer is correct. The only smartphones with a $50 deductable are the optimus and replenish. All other smartphones are $100

posted on 09 Oct 2011, 23:28 3

19. :) (unregistered)

obviously the best insurance for an iPhone is to just simply not get an iPhone.....

posted on 10 Oct 2011, 00:06 1

22. veritech (Posts: 8; Member since: 04 Oct 2011)

I have Sprint TEP and every time I go to a service and repair center they tell me my phone is fine. I showed them the phone doesn't charge and the screen has 5 dead pixels. They said it's fine. I also showed them the phone won't make phone calls. They just said its fine just pull the battery. Then they said we can't fix any of your problems call asurion and pay the $100.00 deductible. Then the Tech stated he can't order a phone it would get him in trouble because they've exceeded their quota of repairs for the month. I've been to three corporate owned service center and none of them tried to help they all said the same thing. I kept on getting the shuffle story. Ironically the third party repair center said it was defective and needs to be replaced but they can't order me a new one do to it being a SERO account.

That's the experience you get with Sprint paying $8 dollars a month for TEP. Granted, Asurion is awesome and they will be always helpful. I can't wait to get rid of my Android phone and go to an Apple store for repairs. At least there I can get some help. By the way Best Buy charges $10 dollars a month to your credit card for there service and repair program and they will try to fix your water damaged phone not replace it.

posted on 10 Oct 2011, 08:34 1

31. ngo2dd (Posts: 896; Member since: 08 Jul 2011)

Look at me i like to make up stuff as I go. If you phone is still under warranty, then they will fix it. There is no quotas for repair.

posted on 10 Oct 2011, 18:24 1

40. G-Reg (unregistered)

You must lack nuts.. If lazy pathetic people dont want to deal with your bs, and you accept there bs, your going to get the run around.

Know your info before going into the store. Know what your entitled to and dont accept any less.

posted on 10 Oct 2011, 04:25

24. richard1990 (unregistered)

Ya and u can get wirefly insurance for 70 bucks a year covers everything and u dont get a referbished phone u get a new one back no ? Asked with no deductible up to 3 times a year now u tell me who has best insurance?

posted on 10 Oct 2011, 11:45 1

33. Rich (unregistered)

i dont think ive seen an iphone over 6 months old without a cracked screen

posted on 10 Oct 2011, 13:03

38. ivanko34 (Posts: 617; Member since: 04 Sep 2011)

yes you are right

posted on 10 Oct 2011, 11:54 1

34. moofoodooloo (Posts: 137; Member since: 04 Jan 2011)

It wasn't Sprint's decision to not offer insurance, it was Apples. Apple literally has Sprint by the balls in every aspect of the deal, all the way down to making customers purchase APPLE'S insurance versus TEP.

posted on 10 Oct 2011, 18:42

41. corporateJP (Posts: 2431; Member since: 28 Nov 2009)


posted on 10 Oct 2011, 19:08

42. 4realz (unregistered)

okay is this only if you're signing a two year contract or is this in general? I already have TEP on my bill for my Evo, but I plan on buying the 4s at retail and swapping phones. will Sprint automatically remove TEP on my account?

posted on 10 Oct 2011, 20:31

43. moofoodooloo (Posts: 137; Member since: 04 Jan 2011)

Probably, but don't ever count on it. Be sure to ask that when you purchase the phone.

posted on 10 Oct 2011, 22:33

44. ZayZay (Posts: 571; Member since: 26 Feb 2011)

1. Good luck finding one you can buy for retail. People wanna make contracts off these so I'm sure no one will see you one until their store is replenished with stock

2. No TEP period. It will remove it because Sprints insurance will not work for it. If you had it on, it will automatically take it off when activating the phone.

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