Evo User (unregistered)
This doesn't make any sense. I would much rather go to the sprint store and buy a headset from you guys. You seems to know alot more about your phones then best buy etc. But now you guys dont have instants rebates anymore? Well for some phones. Its stupid. Why? And the ones that you do you get a gift card? Most people buy it with a credit card and when they get that cash back they put that money to there credit card! Well, looks like i'll be going back to best buy again to get my phones.
Sprint is putting the revolver to their head and pulling the trigger! Rebates are horrible. Customers are completely turned away when they see rebates. That's why customers go to Radioshack, Best Buy, Wal-mart,etc. Sprint cares nothing about its sales people in corp. and premier dealer locations. That's cause Best Buy makes up for 70-80% of all its sales. Seems like they're pushing customers to 3rd parties.
Rebates suck...I think we can all agree to that. But there is a lot of revenue that comes from folks just forgetting to mail them in. Hell, while I was working for Sprint a few years back, I got my mom a phone and forgot to send in her rebate. It sucks, but there's a lot of money to be made on the business side of things.
have you guys ever been to radioshack i was in there to get my last phone at the beaver valley mall in pa and they knew what they were talking about and the things they didnt know they looked for me online
Everybody knows Best Buy Mobile is best. Why even go anywhere else?
(Posts: 3101; Member since: 12 Jan 2010)
At least Sprint honors their return policy. Unlike AT&T where you biy a phone from them directly. You use their phone for 2 days and then return it. Yea pretty sure 2 days is before the 14 days as their policy states. They tried charging a full months bill plus 350 dollars for a etf. They even hired a debt collector to harass me. It wasn't until I called them and threaten to sue they were nice enough to honor their return policy.
You guys do realize that Sprint is not the only carrier with mail-in rebates, right? Name another carrier that had instant rebates for 3 months in their RETAIL stores.
I worked for Verizon for 3 years and I can tell you that they have NEVER had instant rebates across the board in their stores. So why all of a sudden are people freaking out as though Sprint is doing something unheard of?
as a sprint employee I guarantee instant rebates will be back in septemeber, i think they'll have this run for its period 7/24-9/8 then realize it was not a good move and bring them back
(Posts: 980; Member since: 24 Oct 2009)
Mail in rebates aren't bad...so you have to cut off the UPC and sign/date the rebate form the rep gives you...so? People can be so lazy. If someone tells me all i have to do is do this small step to receive $50-$100 back i think its worth the 30 seconds it takes to complete.
@timmy1212 - i have no words for you except "lol"
Evo User (unregistered)
You must have never got screwed over a rebate before. Example. on some you have to feel out email address. Well, they send you a email to confirm it. Well, say it gets sent to junk mail and you never get it. Well, thats ground for them not to send you the rebate. They more or less they find ways not to send it to you. Or if you forget one little thing. Like I said before best buy here I come. I'll do the research on my own!
(Posts: 3051; Member since: 19 Jun 2010)
Bad move Sprint! My customers as well as the store employees have been more happy recently, now its back to normal. Besides, what willing customer would purchase from a corporate store when they can get from the 3rd party for cheaper right off the bat? I know some customers that go into the sprint store to check out the phones THEN go to Best Buy or wherever to actually buy it.
Not just this but bragging about "no more mail in rebates" is a competitive advantage you can have to compare with Verizon or AT&T. I can see why they are still keeping it on the Evo 3D though as well as the upcoming Motorola Photon, as these are phones that will help gain new customers, the other phones including the original Evo had their chance already to gain as many new customers as possible, there aren't a lot of people that are going to sign up for sprint specifically for the original Evo these das.
Rebates are bad because by every Sprint store, there's a Best Buy ot Target close that'll do instant rebates and sell phones for cheaper prices.
(Posts: 25; Member since: 30 Apr 2011)
Hey. I work for Sprint and this is BULL!!!! Think about it. The customer can pay $100 for a phone, and have the fuss of waiting 2 months for the rebate. OR....wait for it....they can pay only $50 and keep their pockets $50 heavier. GEEZ, man...whose bright idea was this?