Sprint adds $10 per month fee for all smartphones
0. phoneArena 18 Jan 2011, 09:19 posted on
The $10 per month Premium data add on charge starts January 30th for all smartphones; those who do not currently pay the $10 per month fee which had already been levied upon those with 4G enabled devices, will not be charged until they activate a new phone or upgrade their current model...
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1. iwebdroidberry7 (Posts: 230; Member since: 17 Jan 2011)
Sprint loves its costumers so much.
40. de2philly (Posts: 31; Member since: 30 Jun 2010)
Sprint is in a virtual tie for #1 with overall customer satisfaction.
Sprint also is the most improved company in ALL industries in customer satisfaction in 2010...
Knowledge gained. Welcome :)
53. Napoleon (Posts: 60; Member since: 09 Dec 2010)
Well I hope that Sprint uses this extra $10 to increase their tower coverage or improve their 4G speeds vs. just lining their paychecks with it!!!!!!
59. de2philly (Posts: 31; Member since: 30 Jun 2010)
Being 2nd in the country with Coverage and arguably the best data network (signal strength, head start on 4G etc).. where do you base your "increase tower coverage" BS?
56. Landmarkcm (Posts: 479; Member since: 11 Aug 2009)
Well they were trying but triple whammy today the fee which I wont worry abt till I upgrade oh gee nmbr 2 there taking away my being able to at 1year hmmm call them abt this stuff plus a billing problem get the usual ghetto reps. (If ya get an agent in the US at all) that are rude ask you to hold for a "Second" which turns into 15 mins then of course get transferred to the wrong dept. Call back again more mad same merry go round through **** automated system that doesnt work.They are Def going Downhilll again! And they are the slowest in getting phones and updates out the list goes on. I was team Sprint but not so much anymore I wish Tmobile would gobble them Up at least they act like they care to try and help you..
60. de2philly (Posts: 31; Member since: 30 Jun 2010)
Sorry to hear about your personal experience... but like stated above
Sprint is in a virtual tie for #1 with overall customer satisfaction.
Sprint also is the most improved company in ALL industries in customer satisfaction in 2010...
2. Droid_X_Doug (Posts: 5993; Member since: 22 Dec 2010)
At least they are not caping data usage.
10. amber2marie (Posts: 4; Member since: 17 Jan 2011)
I agree. I use the HTC EVO 4G and I don't mind paying $10 a month. At least I don't have to worry about overages.
17. JeffdaBeat (unregistered)
Well a month ago, folks would have said, "At least they aren't raising the price of service..."
Only a matter of time before all the providers make finite data plans...
18. narley (Posts: 357; Member since: 14 May 2009)
this is the step before capping data buddy....
36. downphoenix (Posts: 2603; Member since: 19 Jun 2010)
Sprint has been pretty adamant about NOT capping data, it is one of the things that separates them from their competitors. There isnt such a thing as a non-unlimited data plan with sprint, its all or none with them, which is good since people are using their phones over their computers more and more. They do charge out the wazoo on data use for people that dont have data plans though, surely as a detterent to people that dont want to buy the unlimited data.
37. heyitzme (Posts: 87; Member since: 03 Jan 2011)
Well the connection card plans do have caps aswell as the ZTE Peel and the Galaxy tab but Cellphone data and Mobile hotspot addons with sprint are unlimited.
3. rawmustard (Posts: 7; Member since: 16 Nov 2007)
I suppose that makes the decision to upgrade to a WiMax phone all the more easier for me. There's absolutely no incentive to upgrade to a non-WiMax handset in February (incidentally when I'll be eligible for upgrade pricing again).
4. NMEXPO (unregistered)
I guess this isn't too bad. As long as data remains unlimited and the network remains free of congestion than I'll be ok. I think this is a good move for Sprint and it was going to come sooner or later.
5. CJ1991 (unregistered)
Hopefully this fee they can expand their 4G coverage faster...
6. scorpio33 (unregistered)
It's not that bad, even with a 10 dollar fee they are still cheaper than verizon and att, plus its still unlimited data.
7. PXT2 (unregistered)
I agreed, Sprint made a smart move, they need to keep there 4G network growing, if they want to stay competative...
8. tylerthegreat911 (unregistered)
God this is so stupid, im a sales rep/tech for a local Sprint store, and this is the stupidest thing ive ever heard. it sux enough the way it is having the "premium data" charges and now its all going up, this is going to create quite a crap storm at work.... thanks Sprint...
14. Patrick Dulaney (unregistered)
Tyler, I can not believe you are ranting about how pitiful you are on this blog. I can only assume that you are a third party retailer and not a corporate store employee. I was shocked to see that the customers are dealing with this in the right manner and then I see someone upset about it and this person is a "Sprint employee". Just be thankful you have a job.. You don't have to agree with it, but do not air this out in the open. Besides, they are not going to repeal this policy just because you don't like it. Consider this a speed bump in life.... and move on.. And for all the customers out there handling this properly, thank you.
19. ThirdParty (unregistered)
Well as a third party employee I say who cares! There raising it $10 on an incredibly cheap plan. This is what we are here for... TO SELL! Good luck Tyler, hopefully you will realize it's not a big deal before you lose your job!
20. Fanboys Suck (Posts: 609; Member since: 12 Dec 2008)
"do not air this out in the open..."
What are we, the Free Speech Suppression Police? Wow, so he's upset about it, let him complain.
Sprint's Q3 2010 Earnings were in the positive for the first time in 3 years... so, let's raise prices!
.............. Patrick, you douche...
58. Landmarkcm (Posts: 479; Member since: 11 Aug 2009)
Thank you exactly like I said in my previous post I see Sprint starting to make poor decisions again and there customer service is slipping again as well. All good things come to an end at least Tmobile stays consistent in acting like they care. & they have solved alot of there signal issues with wifi calling im really tempted to break my contract!
22. JeffdaBeat (unregistered)
You know, I seriously hate the whole, "Be glad you have a job" crap. If Tyler feels like Sprint is doing an injustice against their customers then he has a right to vocalize that and critisize the company that he works for. Every company should strive to be a better company for their employees and customers. And Sprint is obviously hurting on that front. Ask a Sprint employee the last time they got a raise (Beginning of 2007). But they shouldn't complain about the cost of living going up, but not being able to get a raise because they "should be happy they have jobs."
I'm happy that there are unions so companies are forced to treat folks fairly...but this is about data plans.
Here's the thing, people need to stop being shocked that the cost of cellular service is going to go up. The price of everything goes up...except $.99 chips and crap at the dollar store (and even that's not a dollar). These networks are expensive and I'm sorry, if you want better coverage and more advanced features, you're going to have to pay for it because the companies also have to pay for it. Unfortuantely companies and the government don't work like people want them to. You want the govenment to get out of debt, you have to pay more taxes. You want a faster network with more features, you have to pay Sprint, Verizon, and AT&T money to build those networks.
At some point it does get excessive, but Sprint is still the best deal out there. Better coverage than T-Mobile, but without the cost of Verizon.
So Patrick, I agree with you, but the whole "be happy you have a job..." is just fucking annoying.
42. rubicon06 (Posts: 1; Member since: 26 Aug 2009)
You want the govenment to get out of debt, you have to pay more taxes.
Point to me one time in history where a government got out of debt through higher taxation?
45. VZWtrainer (Posts: 50; Member since: 24 Jul 2008)
Good call. Higher taxation will cause the public to be in an even bigger money hole than it already is. I say cut spending. No more foreign aid or social programs.
47. archangel9 (Posts: 231; Member since: 07 Feb 2010)
@rubicon06 That's a whole nother topic man.We talking about the cost of wireless data serivce going up
62. tragichero (Posts: 163; Member since: 07 Jan 2011)
after the great deppression regulation and taxation created a middle class, you asked... and you recieve.
61. tragichero (Posts: 163; Member since: 07 Jan 2011)
i agree with everything but best deal out there. sure they are cheaper than verizon but they dont have an LTE and slightly less 3g coverage. verizon is still rated the highest in conumer satisfaction and it looks like they have the best cell phone line up coming as well.
57. Landmarkcm (Posts: 479; Member since: 11 Aug 2009)
Ya I get what your saying but I slowly see Sprint making changes that are gonna make me wish I was with Tmobile at least they have poilte agents! who are in the USA the only real advantage Sprint has now is the Anymobile anytime I used to complain abt TMO's coverage too but thats been solved with wifi calling! & before you say then why dont i go back to them its because Im not ready to break contract and just switched to It would be different if they were changes for the Better!!
41. de2philly (Posts: 31; Member since: 30 Jun 2010)
And this is why 3rd party retailers suck lol
9. heyitzme (Posts: 87; Member since: 03 Jan 2011)
I'm guessing that the fee will be required systematically on ALL smartphones after january 30th meaning if someone breaks their Blackberry curve 8330 then pays the deductible to Asurion for a replacment then tries to activate it the 10.00 premium data fee will be required at that time.
16. brobert11 (unregistered)
Advance Exchange and Asurion replacements will not require the deductable... This has already been verified by Sprint.
25. heyitzme (Posts: 87; Member since: 03 Jan 2011)
I work in a sprint call center and have just recieved verification that any and all activations,swaps and upgrade after 01-30-2011 require the addon
EX: if Sally currently has a blackberry and Billy has an LG rumor and they want to trade devices that they have had since 2002, after 1/30/2011 Billy will be paying an extra $10 for the premium data plan for a device that Sally has been using for 9 years without it.
27. heyitzme (Posts: 87; Member since: 03 Jan 2011)
If ofcourse this exchange in phone was performed AFTER 01-30-2011, If it was done before that date then he may remain grandfathered without the fee until he changes to another smartphone new or used.
11. ninjakamster (unregistered)
At least with their 4G phones, its truly unlimited data unlike T-Mobile for instance who caps you after 5gb.
15. willywill_evo (Posts: 162; Member since: 05 Jan 2011)
Tmobile does nothing...they dont charge you extra money or anything...you get a text saying your over your data and your speed will be reduce but to me its the same as b4 i gone over my data 3 times already and nothing happen by using my phone as a internet modem
12. Spazatronicsupersonic (unregistered)
So, basically they are bringing their data charges up to the industry standard? While I have to say it is going to bother the existing customer base that is used to the cheaper rates, it IS a smart business move.
Sprint is in it to make money, and additional profit will likely result in reinvestment into their network, which hopefully will make them more competitive. While I work for a rival carrier, I welcome the competition as it will spur innovation within the entire industry.
13. Manny (unregistered)
Sprint needs money to fund it's Network Vision Initiative and possibly help fund or buy Clearwire. I'm glad Sprint is still cheaper than the other carriers. If adding 10 dollars per month to a customer's bill will give Sprint's customers CDMA 1X Advanced (simultaneous voice & data, faster data speeds, and improved voice quality on the 3G network) and increased WiMAX (4G) coverage, then Im all for it. If I were Sprint, I would have created new plans that increased the minutes such as a 700 minute Everything Data Plan for 79.99 and 1000 Everything Data Plan for 99.99, which would make the customers feel like they are getting a good deal even with the price increase. Sprint needs to learn how to sell the advantages of the price increase with their plans on how to use the additional revenue. Sprint must announce more details of the Network Vision Initiative and specifically how it will benefit customers. That could ease the minds of their customers and make them more proud to invest in the company's plans.
21. heyitzme (Posts: 87; Member since: 03 Jan 2011)
Considering most future smartphones are going to be 4g on Sprint and the 4g phones required the premium data addon already anyways. This isn't that big of a deal.
23. f@#$ this (unregistered)
Sprint makes enough money as it is and for them to continue screwing people over is amazing and so after a year and a half of good service I'm canceling my Sprint line because of the corporate greed that never stops they might rob people who has Sprint after January 30 but not me instead I'm switching to Simple Mobile who runs on the Tmobile network and they do support Tmobiles 4g with unlimited everything for $60 Sprint won't get one more cent out of me.
32. Spazatronicsupersonic (unregistered)
So basically what you are saying is that YOU should be the one to decide whether or not a independent corporate entity has made enough money? Son, this is a capitalistic society, and if you think that they have made enough money (that's a laughable though seeing as though they finally have started making a slight profit since 2007) than go ahead and take your business elsewhere. If the idea of profit is so offensive I am quite sure the last remaining bastion of soviet style communism (Cuba) will gladly take you in. At this time and place I do not have the ability to give you basic lessons in economics, but if you want to educate yourself pick up "Economics for Dummies" as it actually is a FINE resource to self educate. No joke.
Sprint is a business, not a charity. Yes, I still work for a rival wireless company, and I still wish them luck. Pardon my lack of spell checking, I haven't the time to bother fixing every little error.
39. f@#$ this (unregistered)
Trust me I will take my business elsewhere and while people like you who cry and bitch about how much your phone bill at the end of the month cost. I'll be enjoying a $60 contract free unlimited everything, 4g capable plan with service that can't be beat. I don't mind paying full price for a good phone when the outcome is good or better service for a more affordable price at a long haul.
50. de2philly (Posts: 31; Member since: 30 Jun 2010)
Sprint still will be 30% cheaper than AT&T & Verizon.. still a good deal if you ask me.
24. Das70 (Posts: 124; Member since: 05 Jan 2011)
Meh. What do people expect? If you want to browse the internet on your telephone like your home computer, expect to pay for it. No need to whine. There are other options out there. You can still get a decent browsing experience on prepaid phones and you get unlimited eveything. Just dont expect the blazing fast speeds or apps. Apps are a waste anyways.
26. Tre-Nitty (Posts: 461; Member since: 16 Nov 2010)
Actually when you factor in $69.99 and the extra $10 and taxes it's easpretty much $100. For $59.99 900 minute plan w/rollover and a-list, $20 u/l messaging, and $25 2gb data your paying roughly $120 incl taxes with AT&T and basically the same with Verizon but add $5 for the data and your only saving about $15 to be on a sprints network. Not sure why people act like sprint is so cheap. My wife has it and her last bill was $103 with the evo 4g as her phone. That's not that cheap. She'll be switching as soon as the infuse drops and our combined bill will be $180 with AT&T.
29. heyitzme (Posts: 87; Member since: 03 Jan 2011)
Or you could both switch to sprint to get a combined bill of 149.99 (129.99 everything data 1500 10.00 prmeium data for both lines) and get unlimite anytime mobile, Texting and UNLIMITED data.
34. heyitzme (Posts: 87; Member since: 03 Jan 2011)
And 79.99 somehow gets 20.00 in taxes and your 105.00 plan is only getting 15.00 in taxes....Such rough estimates there.."about 15.00 in saving" lol..More like 25.00 in savings before the taxes wich will be higher on the higher cost plan so my estimate would be 27.50 in savings a month on sprint vs at&t with these two plan options saving you roughly $660.00 over the course of the contract..And ontop of all those savings you get a prorated ETF with sprint that starts at 200.00 and drops monthly getting as low as $50.00 so if for any reason you're not happy you're not paying an arm and a leg to leave the contract..but hey have fun giving so much money for close to what you can get with Sprint
51. de2philly (Posts: 31; Member since: 30 Jun 2010)
Yup, switch to Sprint, save money and be on a better network.. why switch from Sprint to AT&T that obviously has network performance issues and has dropped to last place in customer satisfaction?
28. Chris213 (unregistered)
People bitch everytime a price increase is in the works. If you don't like it, then switch. Sprint is still the cheapest plan out. Since 4G phones are becoming more and more the norm, there is no difference in the plans.
Go to Straight Talk and have fun.
30. jaysee (unregistered)
sprint is doing this because on feb 7 they are announcing the iphone 4 n since the iphone 4 is not a 4g phone they charging every smartphone but its really just because of the iphone 4
33. um (unregistered)
sigh...this is for new customers coming into sprint or if you upgrade to a 4g phone however if you have the 69.99 plan or any data plan and then say keep with another lower end smart phone when you upgrade you just extend your current contract you are not as it stated above required to go up....its like the att customer that have unlimited data pre the cap going on ...they still have it....shocker i know...plus if sprint was to force this new charge onto pre-exisitng contract as in your terms and agreements you have 30 days to get out of the contract without having to pay a terinmatnion fee since sprint change the contract...however as it states it is from NEW customers coming forth or those that choose to upgrade to a 4g phone and was going to get it anyway.
as for being sad as a sprint employee learn to sell ....is all i can say them adding10 dollars to a plan that still makes it the cheapest in town in order to keep its rates be deal thats not the problem...its barely able to call themselves networks that are prepay that decide to lure people in with glamours 25 dollar plans that kill the contract plan.......
the iphone 4 really.....thats the saddest rumour out there.....get with the times it has more likelyness to be a 3d phone then iphone 4.
plus why leave as a sprint person when other companies are taking away the right to upgrade...though it probably has something to do with the dark rumour that the us cellphone companie are going to go like the rest of the world where you buy your phone and then pick the company in a round about way....hmmmm....interesting times ahead my friend 3d....gsm for all...dual core processor...hmmmm....but a 10 up fee for unlimited data...seems pretty small change in the things that could possible come.....
excuess me well i go drool over possible tabelts and what sprint has up their sleves...and the wmc coming up....
35. heyitzme (Posts: 87; Member since: 03 Jan 2011)
This will likely the same as when they started the 4.99 asl fee they allowed custs to jump contract since the change was applied mid contract. Yes existing customers under contract and just doing a swap to another smartphone (even if it's a pre owned smart phone they had sitting in a drawer) WILL be required to add the 10.00 addon to run that phone or they could stay with the phone they're already using and stay granfathered in.
38. stuntz (Posts: 178; Member since: 19 Dec 2008)
Im glad we're doing this. As a Sprint employee in a non 4G market, a lot of people complain, "I'm paying for 4G when I cant even use it." Now everyone pay's for premium data, problem solved.
43. Socalvenom (unregistered)
as soon as I read this article I called Sprint customer service and asked them about the $10 charge I asked " if I have an Evo with a $10 premium data charge attached to it, will I be charged another $10 on my contract from now on after Jan 31?" they customer service rep laughed and said yes, then I asked to speak with a manager since I couldn't believe my ears I asked the same question and he said yes sir he stated" it's to improve our network so we can better service our customers" I hung up the phone shocked and extremely pissed and called again to cancel my line I mean whats the point the price affordability between Sprint and anyone else would no longer be just that. I might as well pay Verizon $15 more and get better service then later an LTE phone which would get faster speeds then Sprints Wimax.
48. Das70 (Posts: 124; Member since: 05 Jan 2011)
DUde did you pay the ETF. There would have been no $10 add on for your evo. DId you not read the posts here. Silly thing to cancel your contract.
54. Socalvenom (unregistered)
I had read three articles in total here, phonedog and techno buffalo but it was only after I finished reading this one that I had concern so I called Customer Service just like anyone else and I asked them what I stated on my first comment I do understand I might of jumped the boat a little to fast but what do you expect when not just the rep but the manager confirmed the price increase I mean I don't think the manager who was briefed about the price hick would of lied to me yet sure enough I was asked, well asked wasn't the word I was begged not to cancel my contract so in exchange I was granted a 15% discount for staying and so when the price change takes effect on the 30th I wont be bothered by it. looks like Sprint was able to keep a customer a little longer.
55. Socalvenom (unregistered)
price hike sorry typo
44. cuddybonz (Posts: 45; Member since: 06 Nov 2009)
The sadreality is the cost of using a Smart Phone in this country just went up.