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Some Motorola PHOTON 4G units suffering from a “silent call” issue

0. phoneArena 11 Aug 2011, 02:39 posted on

A number of PHOTON 4G smartphones have been reported to be experiencing the exact same symptom – when placing calls, the other party cannot be heard in the earpiece when speaking...

This is a discussion for a news. To read the whole news, click here

posted on 15 Aug 2011, 15:48

29. MYpho (unregistered)


I heard taking out the SIM card and deleting GV will solve the problem. This is my 2nd Photon and both have had the same silent call issue. I tried taking the SIM out and deleting GV just now, I'll be updating this tomorrow to let you guys know if it worked the rest of you should do the same.

posted on 15 Aug 2011, 19:31

30. David S (unregistered)


I just bought my photon 2 days ago and I am having the silent phone call issue as well.

posted on 16 Aug 2011, 20:22

31. Come on sprint (unregistered)


Have had the photon for about two weeks now. During the first week the phone was fine, but now having the silent call issue happen every day. I love this phone but i need it to work as a phone. I got this phone because i used to have the Samsung Nexus S 4G. that phone suffered fro reception issues. (horrible 4g and 3g speeds, and dropped calls) so now this. Seriously considering leaving Sprint.

posted on 17 Aug 2011, 10:41

32. jhs8954 (unregistered)


Have had silent call issue everyday for 2 weeks. Exchanged the phone for a second one earlier this week and had the same issue with the new one the following morning. I turned off the battery saving mode and put it in the performance mode and havent had a problem since.

posted on 17 Aug 2011, 20:20

33. clanpres (unregistered)


Yes, same problem, and is very very frustrating as I've waited 2 years to replace my phone and now have had to reboot the phone while trying to receive and place calls...good thing I haven't been in an emergency situation when needing to do this.

posted on 19 Aug 2011, 10:18

35. Joebirto (unregistered)


Just got mine... Everything is great other then the calls! Other wise its a great phone

posted on 19 Aug 2011, 15:08

36. Pretty.InInk (unregistered)


Worked for the first day. Hasn't since.

posted on 21 Aug 2011, 19:00

37. chevyrox (unregistered)


I used to have this issue A LOT, but since the last update, I haven't had the issue a single time. I love this phone a lot, and looking forward to keeping it now. I jsut want to thank the guys at Sprint for fixing the issue before I had a chance to return it. lol.

posted on 23 Aug 2011, 11:17

40. bonanzabucks (Posts: 3; Member since: 27 Nov 2009)


I still have this issue. I've done a factory reset, updated the PRL and rebooted the phone. Rebooting the phone seems to fix things on a temporary basis, but I still get the silent calls within a day. I was speaking with a Sprint rep this morning and they told me that they're well aware of the issue and they will release an update on Friday (August 26th) to fix this. Hope they're right!

posted on 23 Aug 2011, 11:32

41. SmiLeoGeo (Posts: 20; Member since: 28 Jul 2011)


Just in time for everyone's 30 day return period to expire. For those of us that purchased it on the 28th of July when they had early ordering for Sprint Premier. If they don't fix it I am sure they will have a flood of returns this weekend and I, for one, will be right there. I love this phone better than any other Android I have had so far but I get tired of having to reboot. Its like when someone wants to call me I ask them to test first and then wait a couple minutes while I make a call to see if it needs to be rebooted or not and if so then reboot it then have them call or I call them. What type of sh... is that. Just hope its not a false promise.

posted on 24 Aug 2011, 17:06

42. SmiLeoGeo (Posts: 20; Member since: 28 Jul 2011)


The update is out as of right now. I have updated mine so hopefully this takes care of the issue. Just do a software update check if you havent and it should update.

posted on 25 Aug 2011, 10:26

43. petejab (unregistered)


yep this is 100% true.. TRUE STORY! my house was on fire and had to dial 911.. the photon went silent on the call i had to pull the battery out and call again.. very very stressing

posted on 28 Aug 2011, 16:46

44. MoPho (unregistered)


Got the patch fix i think last wed or thrus and it has working 100% since then

posted on 31 Aug 2011, 19:11

45. Daina (unregistered)


Yup! My photon will get a call with silence, and when I try to call them back, the phone restarts in the middle of connecting. Lately it has been restarting when I hang up from a working call as well.. most frusterating as this is my main line for my business.

posted on 05 Sep 2011, 08:50

46. blacknight (unregistered)


my photon the first day it rebooted itself 2 times and later that night it turned off and could not turn on.So i took the battery out and waited then it turned on so i charged it for 2 hrs.It worked for about an 1 hr and then turned off again and now nothing.

posted on 10 Sep 2011, 22:42

47. FH (unregistered)


I just bought a Photon and am seeing this issue. The phone worked for a few days, but now it has the slient call issue. I am going to try uploading software to see if that works, but I feel that it should have come from Sprint with the upgrade already having been done.

posted on 10 Sep 2011, 23:03

48. FH (unregistered)


I just upgraded the Motorola Photon (from Sprint) and when it rebooted the call seems to work now.

posted on 15 Sep 2011, 16:47

49. BPSYM (unregistered)


I purchased a Motorola Photon 4G on the 15th of August. within a Day, i was experiencing a glitch several times a day where the phone would stop receiving messages and notifications but would appear to be funtioning otherwise. It also had the silent call issue. Then randomly, the phone would power down and reboot on its own and i would receive up to about an hour worth of missed notifications. I returned the phone on the 3rd of September and replaced it with another Photon.

The Second photon i received would not make or receive phone calls. I called Sprint customer care from another line and spent an hour on the phone with tech support and reset the device to factory default (lost all my music, apps, and pictures). Then the phone would not reactivate. I took it into a Sprint store later that day and they were able to get it to activate and then update profile and it then made phone calls. Unfortunately, the internal speaker for phone calls was so quiet i could barely hear the person on the other end of the line talking. with the volume at max, it behaved as if it were on the lowest setting. Speaker phone (external speaker) worked fine but i had to use a Bluetooth device if i wanted to be able to hear what the person on the other end was saying.

I returned that phone on the 13th and replaced it with the 3rd, Motorola Photon 4G. That was 2 days ago and since taking it home, the phone has (almost 10 times now) locked up on black screen and i have been unable to tap the power button to bring up the screen or hold the power button to reboot the phone. Each time, i have had to remove the battery and then reboot. My 30 day exchange period from the time of purchase ended yesterday and i have been told to go pound sand. As an average consumer, i am beyond upset.

I do not know if i am unlucky to have 3 brand new phones within 30 days that were all lemons or if the Photon 4G really is just a terribly glitchy device and was poorly tested before hitting the market. Regardless, I encourage anyone reading this who is considering getting the phone to proceed with caution.

posted on 27 Jun 2013, 10:04

57. Sandiep (Posts: 2; Member since: 27 Jun 2013)


I also have had two phones. I hate this phone and am so sorry you are experiencing the same issues. I have rebooted, factory reset and hard reset and it is simply junk. Good luck.

posted on 17 Sep 2011, 16:30

50. XxDoom (unregistered)


I had a problem with my Photon just shutting itself off and restarting during phone calls. Well, to be more specific, if I place a call and switch to speaker mode after it has connected the call quality becomes static. Then if I switch off speaker mode the static that was previously not present before I went to speaker mode is now there too. Then when I end the call, and call right back (hoping there won't be static) the phone says it's connecting for about 10 seconds, and then just shuts off and restarts. Also, it's not a one time thing, if I do this sequence of events exactly as I put above the end result is guaranteed. Sprint replaced my phone once already for this issue, and it's still happening. Don't know what else to do..

posted on 25 Sep 2011, 07:16

51. Sprintingfromsprint (unregistered)


Hello, Just wanted to post some warnings to Sprint customers. I had been with sprint for well over a decade. A while back I traded up (atleast I thought I did) to the Photon. The silent calls are not the only bugs in this phone (had two in a three week period) but shutting down. And you must remove the batt. to bring it back up. But the real reason for this posting is the returned phones. I recieved a call from a lady and she didn't even know who I was. You see she was on her 2nd Photon Phone (my 1st) and when she would go to access her voicemail it was calling me. I had done bailed on Sprint and there no customer service and moved my number to a new carrier. Here the Sprint Store repackaged my phone and sold it to her as a new phone with my information still in it. So with this extreme breach of personal data I was forced to go thru and change all my critical info (passwords and such) on all my stuff. And by the way, it was her 2nd phone as well. So you current owners of the Photon Phones please beware. You too may not even been sold a new.

posted on 04 Oct 2011, 14:11

52. ATran (unregistered)


I have a cool photon 4g. it took good pictures but the phone has bug on it as it reboot a few time while I am trying to make a phone call. Sprint service center reset one and it has upgrade one but it still has a same problem. WAITING FOR SPRINT CLEAN THE BUG. :-(((

posted on 13 Oct 2011, 17:05

53. Linda T. (unregistered)


Hi - I am on my 2nd photon phone and there is clearly a glitch in both. I was so hoping the second one would be fine. I am having the same problems as others...making a call and it never connects but shows that the call is in progress. I try to end the call and will not unless I reboot...V-E-R-Y FRUSTRATING to say the least. The Photon also just shuts down all on its own. My excitement over having a "smart" phone is fading FAST!
Maybe it is not so 'smart' after all - my old Samsung could at least make a simple phone call!!

posted on 13 Nov 2011, 09:50

54. mzpollak (Posts: 1; Member since: 13 Nov 2011)


On my second unit. Silent calls issue has been fixed but calls go to voicemail without
ring notification and somtimes without voicemail message. Have tried hard reset. Tech guys at Sprint cannot fix it. Has anyone else had this issue? Should I just give up on this phone?

posted on 02 Dec 2011, 04:49

55. PhoneDetectives (Posts: 1; Member since: 02 Dec 2011)


Is this what you are talking about regarding silent call? http://youtu.be/TK-VZBsHvg0

posted on 27 Jun 2013, 10:02

56. Sandiep (Posts: 2; Member since: 27 Jun 2013)


My Photon not only does the "silent" call it also puts people on mute or speaker. Even better it hangs up on people and calls people whenever it chooses. The other issue I have is the screen locking up. I have to push the top button again and again just to be able to slide my screen to answer the phone. To say I dislike this phone is mild, I HATE THIS PHONE. To all of you who say get another one, well send me the money and I will.

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