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Some Google Nexus 7 (2013) units are having touchscreen issues

0. phoneArena 11 Aug 2013, 16:15 posted on

Last week, we told you about issues that some Google Nexus 7 (2013) users were having with the GPS system on the tablet; with this problem, the GPS signal would stop working as fast as 2 minutes after it was turned on. Owners of the problem slates were told that Google was hard at work trying to get a fix out, but apparently some Google Nexus 7 (2013) owners received a replacement unit...

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posted on 11 Aug 2013, 16:51 3

5. Mxyzptlk (Posts: 14193; Member since: 21 Apr 2012)


Google needs to improve the quality control of their devices.

posted on 11 Aug 2013, 16:55 12

7. jdoee100 (Posts: 334; Member since: 04 Jun 2013)


Google doesn't make the hardware, Asus does.

posted on 11 Aug 2013, 17:15 3

8. jdoee100 (Posts: 334; Member since: 04 Jun 2013)


Problem with Nexus 7 is that they're too cheap. Google needs to raise the price so that manufacturers can pay attention to quality, not just cost control. Or, consumers shouldn't expect 1st tier quality on these devices. Price is probably the reason other manufacturers are not jumping over hoops to make Nexus devices.

posted on 11 Aug 2013, 17:22 5

9. jove39 (Posts: 1888; Member since: 18 Oct 2011)


Price increase won't / can't insure better quality...perhaps Google need to have more/better quality control.

posted on 11 Aug 2013, 18:47

20. Mxyzptlk (Posts: 14193; Member since: 21 Apr 2012)


What's your point?

posted on 11 Aug 2013, 19:18

24. VZWuser76 (Posts: 4469; Member since: 04 Mar 2010)


It's like saying Best Buy needs to have better quality control when some of their devices have issues. Granted Google may have some sway with the OEM, but the OEM is where the QC responsibility lies.

posted on 11 Aug 2013, 19:54

33. Mxyzptlk (Posts: 14193; Member since: 21 Apr 2012)


Don't make excuses. If Best Buy is selling a brand of something under their name and moniker then they should foot the blame.

posted on 11 Aug 2013, 22:59

58. VZWuser76 (Posts: 4469; Member since: 04 Mar 2010)


Don't make excuses? It's Asus' f***ing product! Why should the designer take the blame if it's a hardware/manufacturing issue? Google itself doesn't make or assemble the hardware, they design it and place the order with an OEM. You can complain to Google, but more than likely they never see the physical product. Devices in brick & mortar stores come straight from Asus or their warehouses, and more than likely so do individual orders through the Playstore.

Making excuses? Hey kettle, pot's on the line for you, says your black.

posted on 11 Aug 2013, 20:49

42. InspectorGadget80 (unregistered)


Google partner's with others making designing their tablets/phones. Google don't make the hardware

posted on 11 Aug 2013, 22:25

54. jacko1977 (Posts: 428; Member since: 11 Feb 2012)


just like capple with ijunk 5

posted on 12 Aug 2013, 01:25

63. jacko1977 (Posts: 428; Member since: 11 Feb 2012)


so does c/apple so whats ur point

posted on 11 Aug 2013, 17:25

10. jjjsong (Posts: 75; Member since: 27 Dec 2011)


safe mode doesn't do anything, at least on my nexus 7.

some people said it may be related to the magnet on the device that's messing up the touch detection and some with custom kernels disabling magnet feature made the problem go away.

either way I hope it's a software issue that can be patched, soon, too.

posted on 11 Aug 2013, 17:43

11. jove39 (Posts: 1888; Member since: 18 Oct 2011)


GPS and touch screen issues with new nexus7 will make people lose trust on Google...probably next time I will wait for couple of months after launch of new device...first nexus 7 I picked had dead pixels...returned immediately and picked new one....works fine except for GPS...most probably GPS issue is code related.

While I diss Google for bad quality control...I will surely give them props for using best display and audio...I really like audio output on my headphones...wish nexus 7 had front speaker!

posted on 11 Aug 2013, 17:47

12. JGuinan007 (Posts: 685; Member since: 19 May 2011)


Why does this keep happening to Google?

posted on 11 Aug 2013, 17:58

14. shamataa (Posts: 218; Member since: 07 Dec 2011)


WOW don't they test out the tablet before selling it through Google. How did this not come up in testing phase?

posted on 11 Aug 2013, 18:12

15. whysoserious (Posts: 318; Member since: 20 Jul 2012)


Goodness, this was also a major issue with the first Nexus 7. One should've been enough, but two same, consecutive hardware issues? Geez, what a deal breaker.

Why Asus, why?

posted on 11 Aug 2013, 18:21

16. gazmatic (Posts: 795; Member since: 06 Sep 2012)


end users are always beta or product testers in the mind of google

they are a billion dollar company but work as if they have a workforce of twelve

posted on 11 Aug 2013, 18:27

17. whysoserious (Posts: 318; Member since: 20 Jul 2012)


You mean Asus, my friend.

posted on 11 Aug 2013, 19:27 3

27. VZWuser76 (Posts: 4469; Member since: 04 Mar 2010)


Yes, because NO OTHER company has product issues. Look, no matter how rigorous the testing, product problems will occur. The reason being is that you have multiple variables during the production process. If they're hand assembled maybe one of the assemblers is having a bad day or is under the weather. If machines are assembling them maybe their tolerances are past the acceptable limits. Perhaps the solder used has impurities (have seen this personally) giving intermittent issues. The point is, with the volume these OEMs are putting out, their will be issues, plain and simple. To think anything else is naive.

posted on 11 Aug 2013, 19:59

34. whysoserious (Posts: 318; Member since: 20 Jul 2012)


That doesn't explain why it has to be the same exact issue from the previous N7 to the new one. Like two same assembler had a bad day at the same time the 1st and 2nd generation Nexus 7 was created?

posted on 11 Aug 2013, 23:07

59. VZWuser76 (Posts: 4469; Member since: 04 Mar 2010)


It's still very possible that it has nothing to do with Asus, it may be the screen supplier had a bad run.

Somethings to consider is first, it's not the same screen as before. And if the supplier is having trouble meeting the deadline, you could very easily see issues like this. After they get the initial run out they have some breathing room to do better quality control. Who knows? I don't and neither does anyone else except those who work for said companies.

posted on 12 Aug 2013, 07:33

70. whysoserious (Posts: 318; Member since: 20 Jul 2012)


Hmm.. Point taken. It's just so disappointing to see a very awesome device having these kind of issue the second time around. Whoever's on charge, be it Google or Asus should've done something to prevent this issue to prevail.

posted on 11 Aug 2013, 19:12

23. bigstrudel (Posts: 518; Member since: 20 Aug 2012)


Every device has faulty examples. This is no different from any other device launch. Antenna gate. Exploding galaxy s3s. Etc.

posted on 11 Aug 2013, 19:24

26. fanboy1974 (Posts: 1345; Member since: 12 Nov 2011)


First unit no problems; beautiful device. Then I got greedy and returned it for a 32gig model for $215 after 20% off coupon at officemax. That's when I noticed the double tap issue during typing and major back-light screen bleeding at the bottom right. I was willing to forgive the bleeding because you don't really notice after the auto back-light kicks in but the touchscreen issue is unbearable. I was willing to swap it out but officemax won't have stock until after my return period. Very disappointed because I actually love this little tablet and 32gig for $215 was a steal. But I don't want to cherry pick units so I'm passing on this first bunch.
Golden opportunity for Apple to price cut the iPad mini or announce a new model but their just going to sit on their hands and do nothing.

posted on 11 Aug 2013, 19:32 1

29. VZWuser76 (Posts: 4469; Member since: 04 Mar 2010)


I looked at the ipad mini when I picked up my N7. For a 32GB model they wanted almost double the price. No way is Apple going to drop the price that much, and a new model will no doubt have better specs than the current, so figure the pricing the same or higher.

posted on 11 Aug 2013, 20:29 1

39. fanboy1974 (Posts: 1345; Member since: 12 Nov 2011)


I would not consider the iPad mini even if they dropped the price to $250; $200 maybe. Reason being is that anytime I demo the web browser in the store it always shuts down on me; think it's because of the lack of memory. And if you think about it the internals are almost 3 years old. I doubt iOS 7 is going to make it better. I see it making the tablet worse.

posted on 11 Aug 2013, 21:07

47. JunitoNH (Posts: 1896; Member since: 15 Feb 2012)


You better stick with you cheap Android tablets, then.

posted on 11 Aug 2013, 19:29 3

28. VZWuser76 (Posts: 4469; Member since: 04 Mar 2010)


Had mine for a week now, no issues so far (32GB model). Fingers crossed.

posted on 13 Aug 2013, 07:00

74. Piotrek007 (Posts: 112; Member since: 07 Dec 2010)


Same here dude :) Checked screen and I have no bleeding, as for now no problems with the screen, the same goes for GPS (did one test when I went hometown which is 2h in both directions, never lost signal) !

posted on 11 Aug 2013, 20:11

36. Taters (banned) (Posts: 6474; Member since: 28 Jan 2013)


Taiwanese manufacturers do not seem to have a quality control budget allocated. That is why HTC, Acer, and Asus all suck big time.

LG and Samsung should do all the Nexus products.

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