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Some BlackBerry Bold units just won't wake up in the morning, RIM confirms

Some BlackBerry Bold units just won't wake up in the morning, RIM confirms
We all know that sometimes people "check out" while in their sleep. It isn't a pleasant thought and we hope that by bringing this matter up, we don't rob you of a few hours of sleep tonight. But the topic came up when RIM started getting complaints from owners of the BlackBerry Bold 9900 and it's CDMA cousin, the BlackBerry Bold 9930. Some of these models are being put off to bed with a recharger plugged in and the phone expected to turn on the next morning with a full battery, rip roaring to go another day full of connecting phone calls and downloading data.

The problem is that when the rooster crows and the Bold owner turns on his phone, there is no boot-up. The phone just lies there like a brick. RIM's official comment on the situation is less colorful, but right to the point. "A limited number of customers have reported an issue where their device does not power on," says the Canadian based manufacturer. RIM says that it is working on a software update that will revive the dearly departed handsets. No date was given by RIM as to when we can expect this technological equivalent of CPR. As for the number of units that have died, RIM did not say, but more and more owners are writing about their exasperation on the BlackBerry support forum.
 
This has not been a great time for RIM. Recently, some BlackBerry users in Europe were complaining about long delays in receiving messages, not a good thing for a handset that is used for businesses relying on email and other forms of electronic communication. Prior to that, 'Berry users around the globe suffered some network outages which resulted in RIM offering free apps as compensation. And of course, there is speculation about a delay for the new BBX powered BlackBerry smartphones. Add to all of this news about phones that die in their sleep and we would say yeah, RIM has had better months.

source: BGR

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posted on 20 Nov 2011, 17:58 1

1. hakim002 (Posts: 3; Member since: 20 Nov 2011)


sad for the bold 9900 and 9930 owner,... got to be patient for the software update i suppose,..

posted on 20 Nov 2011, 18:31

2. Droid_X_Doug (Posts: 5876; Member since: 22 Dec 2010)


"got to be patient..."

Kind of hard to be patient if you are expecting e-mails that require your response.... I wonder if RIM is going to compensate owners whose handset bricked up on them? Personally, my last BB was a Curve that bricked up on me. When I was told there was no solution at the time, I got my first Android handset - the Droid X.

posted on 20 Nov 2011, 18:45 1

3. biophone (Posts: 1893; Member since: 15 Jun 2011)


And thats the story of droid x doug. Now it feels like christmas.

posted on 20 Nov 2011, 19:17 1

4. TreyTreyTaylor (Posts: 310; Member since: 21 Dec 2010)


Had the X for about a year now. Its really one of the best Android phones ever made.

posted on 20 Nov 2011, 19:27

5. biophone (Posts: 1893; Member since: 15 Jun 2011)


I think the gs2 outclasses the x for its time because of that hump.

posted on 20 Nov 2011, 19:40 1

6. sachyjmj (Posts: 1; Member since: 05 Oct 2011)


I had three Blackberry's and the menu button stop working never again I will go back there phones are not good

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