SanDisk says it produced some bad 32GB and 64GB microSD cards
0. phoneArena 18 Mar 2013, 12:41 posted on
Certain Samsung Galaxy S III users have had problems with using their SanDisk microSD cards with their devices unable to read the card; while Samsung's initial response via a forum responder was to say that no one should trust third party information found on a forum, SanDisk admitted to the problem, has repaired the manufacturing process and will replace the faulty cards...
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2. xperiaDROID (Posts: 4696; Member since: 08 Mar 2013)
WHAT?! I'm using SanDisk's micro SD card!
19. dickwyn (Posts: 545; Member since: 07 May 2012)
me too i'm using the mobile ultra but i'm having the 8GB one
3. Jurdiales (Posts: 106; Member since: 10 Oct 2012)
Soo... this is a recall? The note says about class 10 microSD cards, but what about class 4 32GB? Are affected too?
31. rawlgnd19 (Posts: 9; Member since: 08 Sep 2011)
i have a 32 gb class 4 and ive had similar problems and i own an S3 =[. class 4 might be included
4. ryq24 (Posts: 429; Member since: 17 Oct 2011)
How will you know what class of sandisk memory card you have bought? Is it written on the package?
5. tedkord (Posts: 3793; Member since: 17 Jun 2009)
Its on the packaging and in the card itself.
29. mafiaprinc3 (Posts: 254; Member since: 07 May 2012)
its on the card it self,u will see a "c" with a number in it. similar to "C4"
6. pixelado (Posts: 130; Member since: 16 Feb 2013)
That was one hell of a mediocre answer by the samsung rep, but at least he didn't tell the customer he was "holding it wrong".
7. rusticguy (Posts: 2810; Member since: 11 Aug 2012)
So is the current issue with XZ reported to be dying recently related to this?
8. mholeydroid (Posts: 13; Member since: 02 May 2012)
i had a 32gb micro sd that every once in a while wouldnt let me get into my gallery because one picture was corrupt. I deleted the file and i was able to access my gallery again. then two months later the card wasnt recognized by my 16gb s3. i tried to load it on my computer to transfer some of the files and it didnt even work in my computer. Definitely contacting sandisk
9. TheMan (Posts: 339; Member since: 21 Sep 2012)
I don't blame the customer service rep. "I read it online" is a mantra heard daily and many cannot discern fact versus speculation.
10. NekSingh (Posts: 2; Member since: 18 Mar 2013)
I was having problems with my sd card around xmas time last year but it seems to have sorted itself out. Havent had any unmount or error messages for about 2 months now...
11. rasinhussy (Posts: 87; Member since: 28 Dec 2008)
Bought a 32GB card before Christmas and worked great on my DROID RAZR M. Bought a Note 2 about a month ago, worked for a while then it just died. I wouldn't read on my computer or any other phone.
In the process of getting a replacement.
12. Planterz (Posts: 169; Member since: 30 Apr 2012)
Nice way to build a strawman argument against Samsung. Take an out-of-context "quote" from one side of an alleged conversation with a rep, and blame them for a problem that has nothing to do with them. A customer complaining about an issue with his memory card, and the rep saying that he shouldn't believe everything he reads on the internet is a complete non sequitur. If this conversation even took place, there's a lot missing here. Is there a full transcript of the conversation? Or is the author of this "article" just pissing in the wind? This article should be about the possibility of having a bad micro SD card, yet the author has devote half his "article" to get his digs in against Samsung, which has zero responsibility in this matter.
I don't know Adam F. from shinola, but it's clear that either he has some unjournalistic biases against a certain company(ies), or he's completely clueless. Check your sources, cite your sources, qualify the statements, provide context, and remain objective before you spew a bunch of ignorant drivel all over a website that some people, despite certain articles, trust and respect for their tech news.
14. roscuthiii (Posts: 1665; Member since: 18 Jul 2010)
Okay then, it wasn't just me that got that feeling.
13. roscuthiii (Posts: 1665; Member since: 18 Jul 2010)
Sheesh. Samsung and it's products are mentioned so much in this article you'd almost think the writer was attempting to associate Samsung with the SD card problem in the readers' minds here instead of SanDisk.
15. regbone (Posts: 3; Member since: 17 May 2012)
got a 32g class 4 memory card for my trip back in august of 2012 and the 2 week trip i had taken over a hundred photos of everywhere i went in NY from Mahattan, to Syracuse, Buffalo, Niagra falls, Saratoga. The last day of my trip my phone said it couldn't read my card and so I took it out and put it back in and it still didn't read it. Then when i arrived at the airport it said it could read the card, but all my photos were gone. EVERY SINGLE ONE!!!! I tried those recovery things online, but none of them work. Does anyone know how i could recover those photos or if it is even possible???
16. regbone (Posts: 3; Member since: 17 May 2012)
by the way i don't feel better about getting it off my chest. it brings back the hurt i felt because of all the wedding pics i had from my trip as well.... i haven't used the sd card since just because i didn't want a repeat of what happend.
17. Xeriffs (Posts: 10; Member since: 17 Sep 2012)
I have a 32Gb Class 10 SanDisk micro SD card and mine got corrupted and I lost EVERYTHING. I was furious. I kept all my music, photos, videos, backups, all on that SD card. Some pictures will also randomly become corrupted. I purchased it from SanDisk because I trusted their quality and I will not make the same mistake again.
18. Twisted247 (Posts: 193; Member since: 12 Oct 2012)
I've had a class 10 Samsung 32GB card start mounting and dismounting till it died... pissed me off. Went it and grabbed a 64 gig and I sure add he'll hope it doesn't act up, it hasn't yet.
*knocks on wood.
20. k1ng617 (Posts: 229; Member since: 13 Oct 2009)
Yea I heard about this when I was buying my 64gb ultra. I read A LOT of negative comments about cards dying in less than a few months. Do you have a serial # range of some sort so we can tell which ones might be affected?
21. joey_sfb (Posts: 1889; Member since: 29 Mar 2012)
I do encounter problem with one sd card i got from the grey market. Intermittent reading/write error. Format the card and problem still persist.
From then on, i only buy SD Card from authorise dealer which normally cost a bit more.
So far no problem from authorise dealer purchased SD Card. I use it with my pocket camera and my cell phone.
22. thachlel (Posts: 61; Member since: 20 Apr 2012)
So I'm lucky, have mobile ultra 64 on note2 for months now. Have been worked fine! A lot hd videos n only 2gb available.
37. DarkStitch (Posts: 3; Member since: 30 Jul 2013)
Good luck! I hope you don't have any problems.
23. dexter_jdr (Posts: 903; Member since: 28 Jun 2012)
"the Samsung rep merely told him not to believe everything he reads about on forums" LOL
--why thank you Samsung, i will now enjoy my rejected SD card ♥
24. Madarres (Posts: 12; Member since: 30 Mar 2012)
i have im really really glad you guys posted this i was defeated on this issue until now
25. lnh62 (Posts: 1; Member since: 18 Mar 2013)
This happened with my Samsung GS3 & SanDisk 32 GB card. SanDisk was great about replacing the card quickly. Seemed like a good company to deal with.
26. gogowho (Posts: 37; Member since: 12 Mar 2013)
I don't know 64GB is also effected. I should be worried.
36. DarkStitch (Posts: 3; Member since: 30 Jul 2013)
Yup. 64GB is also affected... I know because I have one.
28. anirudhshirsat97 (Posts: 310; Member since: 24 May 2011)
me...i face the problem on my 32gb microsd card
30. xmusicianguy (Posts: 96; Member since: 13 Jul 2011)
Yep my class 4 32 GB San Disk will not show up in my Maxx HD from time to time. A while back it kept remounting. I had to pull the data off. Reformat and put the data back on. Been ok for now.
32. maduser (Posts: 1; Member since: 25 Apr 2013)
I had a Samsung galaxy express that wouldnt read my card for a while.one of my folders got erased and erased my 3,000 songs off my class 4 32 gig sandisk card no where to be found. Now my brand new 16 gig s III unmounted my SD card and will not mount it again. Last time I had to remove everything off my card and reformat to the phone. This is makeing me very upset due to I don't have time to mess with my phone all the time. Ill be contacting sandisk for a new one!
33. junkmonk (Posts: 2; Member since: 03 Jun 2013)
Purchased SGS4 in May. Bought a 64 Gb SanDisk Ultra micro SD card. Data kept dissapearing when rebooting the phone. Contacted SanDisk. They sent me a replacement card. Used it for 2 days... after a reboot got the same message "Damaged SD card" with all videos and photos gone. Wrote an email to SanDisk on June the 3rd. WTF?
34. subutays (Posts: 2; Member since: 08 Jul 2013)
Bought a Galaxy s4 and a sandisk 64gb class 10micro sd card. For the third time I lost my data in the disk. It started by the name of the folders change something starting with "µ". Than the directory become empty. Is anybody had the same problem? please inform me.
I uninstalled many programs to eliminate from suspected programs and for the first time I installed a virus program to my android phone.
44. pravesh93 (Posts: 1; Member since: 21 Nov 2013)
i experience the problem now, have you found any solutions??
Did u get a new replaced one if complained to sandisk??
35. DarkStitch (Posts: 3; Member since: 30 Jul 2013)
I bought a 64GB SanDisk Ultra micro SD card. It worked for a couple of weeks, then wouldn't mount in my Droid X2. Luckily, I had most of it backed up on a hard drive. I reformatted it, then replaced the data, it stopped working again a couple weeks later... I gave up and put it away until today. I tried to see if it would mount on phone today and nothing. I tried to view it with my SD card reader on the PC, nothing... It's as if it does not exist. My backup is a SanDisk 32GB Class 10. I am seriously considering NOT using SanDisk any more as I believe the quality of the cards has gone down. I didn't bother writing SanDisk as I didn't think it would get anywhere. I just stopped using any NEW cards now. The cards I have have worked great, the 64GB card seems to be the problem... Am I angry? A little, but I backed up most of my stuff. Yes, a few photos & files are lost... and YES, it takes a LONG time to back stuff up from these cards since it is a lot of data.
38. sanjeev79 (Posts: 2; Member since: 03 Aug 2013)
My 32 GB sandisk sd card is showing blank message, I unmount my sd card and then inserted again in my samsung note but it was not mount again... Not working. Lost my all pic and data stored in my sd card. I am very much disappointed. Plz replace it as soon as possible....
39. sanjeev79 (Posts: 2; Member since: 03 Aug 2013)
I did not receive any reply from the company side after 2 hrs of launching my complain....is this the response of the company like sandisk?
40. junkmonk (Posts: 2; Member since: 03 Jun 2013)
It's quite normal. They take 24-48/ Hrs to respond. In my case, they sent me a replacement card from Czech Republic by UPS which turned out to be defective as well. (Sandisk Ultra 64 Gb class 10). Then I had to cut it in half and email them the photo and the second time they sent me a replacement card from the States. The whole thing took almost a month (to get 2 cards replaced). The second replacement card has been working without any data loss or any other common problems.
41. zcraft (Posts: 1; Member since: 28 Aug 2013)
so i have a 64g micro card and it has never worked right and now nothing will even see the card. so are they going to send me a new one if i send them mine or what?.
42. spin57 (Posts: 1; Member since: 02 Sep 2013)
I have battled with my Sandisk 64gb Class 10 card for months in both a cheaper model dash mount camera and my new Gopro Hero 3 camera. Files dissappearing, not working, camera not accepting card, computer not letting me update caera firmware with 64 gb card in it. I have used the 32 gb Sandisk card I have and that works. I contacted Sandisk and got the following reply:
Thanks for emailing SanDisk Technical Support. It is our goal to make sure you have all the resources you need to get the most from your product.
As your memory card is no longer working in your camera we need to determine whether the card will be replaced. Before that we would like to have some additional information as to what possibly caused the issue.
- Have you tried this memory card on any other device or computer?
- What is the edition of your Go Pro Hero 3 camera?
- Have you tried any other memory card on the same device? If yes, what is the capacity of that card?
- How do you connect the memory card to the computer?
- What is written on the slot where you insert the memory card?
- What was the last thing you were doing when the card failed (video, picture, recording voice, music, running a specific app, nothing)?
- Did you try to format the card on a computer before?
SanDisk has been made aware of potential product issues involving a very small percentage of its 32GB and 64GB SanDisk Mobile Ultra microSD cards. Under certain circumstances the cards may lock up and the card becomes inaccessible. The issue has been identified and a manufacturing fix has already been put in place. We will certainly replace this card for you under SanDisk warranty if it is non functional.
We also recommend our new SanDisk Extreme microSD family of cards to get the best performance of photo and video recording as well as editing with your Hero 3 Black Edition camera. We also recommend that you upgrade your GoPro camera with the latest firmware (released July 29,2013), which is available from their web site.
In case you have any important data that you wish to retrieve and your card is not getting detected on your computer too, please check the available options . Please note that SanDisk does not provide data recovery services. If you decide to send your product to a data recovery company, please let us know so that we can assist you with the replacement procedure.
Your Phone Number
The Product code (Alpha Numeric Code ) which is on the back of the Card
Your complete physical address ( No P.O. Box please )
Proof of purchase from Ebay
Exact or approximate Date of Purchase in the format of MM/DD/YYYY
How was the product packaged at the time of purchase?
Do you allow SanDisk to share your personal information to our shipping providers for delivery purposes?
We will be waiting for your update. Thank you
43. subutays (Posts: 2; Member since: 08 Jul 2013)
thanks to sandisk in 3 days after I send my 64 gb class 10 card which does not working properly on my phone they replace it with a new one. Using it for one month and no problem so far.
45. swingjazz (Posts: 1; Member since: 15 Dec 2013)
I also experience the same. I bought a microsd ultra 64GB last year. It error since yesterday. I am running the great Sony Xperia Z Ultra. I am really dissapointed. I lost my valuable data, photo, effort, time, and many more. Please help me sandisk