Samsung remains deaf to Galaxy S III build quality issues
0. phoneArena 07 Aug 2012, 07:23 posted on
A few weeks ago we informed you that a lot of Galaxy S III users seem to be having troubles with the build of their devices. Most of the issues had to do with cracks appearing around the camera area and on the sides of the handset...
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30. Troysyx (Posts: 170; Member since: 30 Jul 2012)
Its a small computer in your hand/pocket, people need to start treating it as such. So many people think its fine to sit on it while its in their back pocket, or drop it on the table. Our cell phones today have more technology in them than the first space shuttle. If you actually care for them, they will be just fine
31. ios_royally (banned) (Posts: 4; Member since: 13 Jul 2012)
Save your $135 and wait for an iphone dumbhead!!!
52. TortillaSlap (Posts: 43; Member since: 05 Aug 2012)
why? iphones break faster than every other phone on the market.
59. EclipseGSX (Posts: 1705; Member since: 18 Oct 2011)
look at his name, that should be hint enough
45. JunitoNH (Posts: 1400; Member since: 15 Feb 2012)
For those whom purchased S3, hint, manufacture destroys thousands of devices. Did you wonder why? Also, Sammy is known for crappy built quality, including the tv arena; they difficulty honoring warranties etc. that's the one thing they haven't copy from Apple to perfection, yet.
56. tedkord (Posts: 8321; Member since: 17 Jun 2009)
You lost all credibility when you claimed Samsung TV's were crap.
64. muhsen (Posts: 278; Member since: 07 Jun 2012)
u didn't understand , i think he means the build quality of the TV is crappy not the TV (features ,software) itself is crappy .
just like s3 amazing phone with a build quality that can not compete with sub 50 euro nokias. i wonder :is it choice now ,build quality or super hardware and features?!
67. JunitoNH (Posts: 1400; Member since: 15 Feb 2012)
I only base things on personal experience, not what I read. Had to Samsung TV, both with problems, and yes it took legal action for Samsung to honor warranty. If your experience has been good, then good for you. Kid before you open your mouth know what your talking about. By the way, had a defective screen on my Samsung UN46EH6000 46-Inch
46. Evil_SaNz (Posts: 259; Member since: 20 Oct 2011)
Sammy best internals, mediocre externals. Live with it.
48. deepja (Posts: 1; Member since: 07 Aug 2012)
my phone back cover is making a sqickky kind of noise when i press it..hate it
50. Sprissy (Posts: 134; Member since: 11 Feb 2012)
I dropped my S3 the first week I had it on concrete and the screen shattered, I blamed myself for not having a quality cover, but they replaced the phone and got a new cover.I looked for the cracks and so far I have none and have no other issues with the phone so far.
55. poddey (Posts: 77; Member since: 22 Mar 2012)
This is just sad. Honestly I don't know know people keep buying Samsung phones. Sony had yellow screen tint issues recently but responded and acted immediately. I would rather buy from a brand I can trust.
57. PhoneArenaUser (Posts: 5498; Member since: 05 Aug 2011)
"I would rather buy from a brand I can trust."
Can you share what brand you trust? :)
74. tha.fox (Posts: 100; Member since: 30 Nov 2011)
poddey i believe if samsung had yellow screens they would fix that right away as well. ive seen every phone even the beloved razr crack from 4 year old kid dropping it inside. its all about the angle of the fall thats not samsungs fault
94. poddey (Posts: 77; Member since: 22 Mar 2012)
You'd HOPE so tha.fox given much of the appeal of the Galaxy S line flagships is based on its AMOLED screen... but are you really sure about that? :)
Let's bring it back to something that can be more easily compared to this situation here. Sony's Arc (released last year) also had cases of hairline cracks in the plastic. But, as you can see, unlike Samsung, Sony dealt with the issue professionally and with courtesy, putting customers first:
And if one of the comments made here is correct about Samsung recalling hundreds of thousands of GS3s for cracks in the midnight blue version then I don't think Sammie can honestly suspect owners of trying to claim warranty on a handset they've dropped. You can see reviewers pulling the back cover off and bending and flexing the plastic as they do so without any damage to the plastic cover so I can't see how a crack could appear in the plastic if it were dropped or even sat on. The more likely answer is that these cracks are a result of a manufacturing fault or a lack of quality control.
58. LaserTed (Posts: 9; Member since: 07 Dec 2011)
My s3 fell about 4.5 feet off my lunch box in my truck onto the asphalt parking lot and besides denting the plastic bezel around the phone, and a tiny crack in the bottom corner of the phone which took me a couple hours to notice, it's fine. I was impressed with the way it held together.
90. 305Bucko (Posts: 506; Member since: 07 Aug 2011)
4.5 feet was quite a journey. Drop it a few more times from that same height.
Dont confuse luck with quality.
61. Savage (unregistered)
Well, Samsung this is bad on your part. Agreed that the build of SGS 3 is not par, you should learn from it and use a sturdier material for your Note 2 or the next Galaxy.
65. AppleWho (banned) (Posts: 57; Member since: 06 Aug 2012)
could be an APPLE smear campaign....
66. AppleWho (banned) (Posts: 57; Member since: 06 Aug 2012)
So then this phone's build is on par with an iphone 4/4S?
85. Savage (unregistered)
Yep! Except the glass shatters with one good drop.
98. 305Bucko (Posts: 506; Member since: 07 Aug 2011)
So do the finest of porcelain plates, but I dont want to eat off Styrofoam plates and plastic sporks when I go to a fancy restaurant.
...know what I mean?
68. OptimusOne (Posts: 694; Member since: 22 May 2012)
come one samsung. don't be apple. just admit the problem.
dont give free cases to cover up the problem either
69. alfadolla (Posts: 28; Member since: 14 Mar 2011)
Sammy hasn't changed a bit still taking advantage of people ........stop it Sammy. LMAO
73. tha.fox (Posts: 100; Member since: 30 Nov 2011)
this is odd The back is flimsy yes but if you slide your nail across the side it pops off very easy. As for the rest of build quality....I have dropped my s3 3 or 4 times getting out of my car with no case and still has no crack...
76. kingstandup (Posts: 30; Member since: 24 Oct 2011)
I don't own this phone, but I sure would like to. Although I am getting worried about all the negative stuff I've been hearing. I once had a Samsung Galaxy S which was built incredibly well. I wonder what's up with this phone?
77. 1ceTr0n (Posts: 549; Member since: 20 May 2012)
This is why it doesn't pay to be an early adopter of new tech
78. JGuinan007 (Posts: 662; Member since: 19 May 2011)
The same thing happened with the "Black Crush Issue" with the Samsung Galaxy Note N7000 and I717 the sites that even discuss the issue were GSM arena and XDA Phone Arena never bothered to run an article on it even though they were tipped about it also.
79. TMach (Posts: 442; Member since: 29 Dec 2011)
Dude! The phone was not dropped and a case WILL NOT give the phone protection against this happening...which part of English do you not understand?...the crack develops without dropping the phone or causing damage to it. There is a reason why Samsung recalled 600,000 units. Some of their dodgy batch obviously got released as the problem is predominant in the blue variant.
The bigger issue is not that your product has a fault BUT how quickly you fix the problem. It is called customer care.
80. darkkjedii (Posts: 17575; Member since: 05 Feb 2011)
Great software cheap hardware. Come on Sammy, copy apples build quality.
82. iblackdroid (Posts: 67; Member since: 19 Jul 2011)
Wtf... This article made me check my S3 if im having this problem and I have cracks on the sides of mr phone... I got it 5 days ago and havent dropped it once. Always had a case on.... This is a real undeniable issue samsung! Besides that, I LOVE the phone. But wow this is annoying
87. rudlie (Posts: 197; Member since: 13 Mar 2012)
sammy using recycled plastics for produce sgs III casing. users don't know they using crap material hahaha
88. Schuler2828 (Posts: 59; Member since: 04 Jul 2012)
Grr someone help!! I have the Samsung Galaxy S3 running on T-mobile and the battery has been horid I am a very heavy user sometimes I'm basically on it till it dies. My dad has the Samsung Galaxy S Blaze and his battery is 10 hours on and halfway dead it killed mine. Ok so we recently went to Downtown Disney and I turned my phones data off and used it for pictures and turned it on for lunch and surfed the web for 30 minutes turned it back off and by the times we got in the car it was at 40% my dad has 4G on the whole time and was also taking pictures and using the internet and when we left his was at 60%. It makes me really mad that his mid-range device has a way longer battery life then mine. i read reports and it says that this is one of the best battery lifes for a phone and I can say it sure hasn't seemed like it maybe I need to get a new battery or phone, but I'm not sure I just reset my phone to factory and charged it all the way up hope it works wish me the best!! i don't know if I should return this and just get a HTC One S help please? Thanks..
91. Raymond_htc (Posts: 430; Member since: 06 Apr 2012)
Samsung is a big brand with tons and tons of workers making phones for us. its impossible for it to keep track which workers are slacking or jerry-building. so be patient.
92. oldmandaddy (Posts: 64; Member since: 01 May 2010)
I posted this matter before it come out. This phone only worth less than $99 or less with contract .
96. jack1059 (Posts: 72; Member since: 31 Mar 2012)
Ive never trusted Samsungs repair / customer service. Having been s$%^d by them once, and watched a friend experience the same treatment a couple of years later, Ive given up on wanting to own a Samsung. More power to em that theyre selling a lot of phones. But you wont sell one to me again.
100. Forsaken77 (Posts: 552; Member since: 09 Jun 2011)
LG has alot of app incompatibility. 40% of my apps say something in the description about not working with certain LG devices.
101. RomeoJDR (Posts: 242; Member since: 09 Dec 2011)
Why should anyone be surprised? Samsung has always used cheap plastic to encase premium components. Why would they change anything when they have an area they can skimp on, yet still see their market size skyrocket by the appearance, performance and marketing of their phones. I've read reviews in astonishment raving about how lightweight (cheap) a model is and knock a metal unibody for being heavy. There really is not much competition as far as build quality is concerned outside of the HTC camp and they are battling or creating their own faults such as battery life (remember the Thunderbolt) and braking update promises or long delays. Plus, models released for Verizon like the Rezound and Incredible don't have that premium feel of their classic models, although still better than Samsungs. I would put LG on the same level as cheap feeling phones and lack the sizzle quality of Samsung. If you have not invested too much in Android Apps, Nokia appears to be on the right path with their polycarbonite, although I still prefer aluminum. Motorola is the company to watch now that they are applying top components inside and out, and owned by Google. I expect a quick rise to the number 3 slot of manufactures. I'm an Android guy, but I do admire the intricate detail apple puts forth ensuring every aspect of their products are top-notch. All Samsung needs to do in their current legal battle with Apple is hand the Jury an iPhone and IPad along with a Galaxy phone and tablet and say "look and feel how cheap our products seem compared to Apple's premium look and feel."
107. hralzaki (Posts: 1; Member since: 13 Aug 2012)
For me I will stick with my Galaxy SII until I see a worthy phone to buy.
108. HG305 (Posts: 4; Member since: 17 Jan 2012)
I got a brand new shiny GS3.
in 14 days it had paint chipped off.
I bought it with cash, and i treat it like Gold... so I returned it and T-Mobile didn't give me a hard time... I just a new one.
Funny thing... it had a flash count of like 10 LOL
Sammy should pay more attention to quality then on the software. There's always a way to get away with flashing.
There's no way of hiding bad quality.
Oh well... on with life.
110. alannyny (Posts: 29; Member since: 27 Jun 2012)
I have no problem with Samsung using plastic, as long as it's strong plastic. My Galaxy Nexus case is problematic only in that the tabs that hold the thin back piece in tend to break.
But I have a major problem with Samsung engineering the cost out of their product, when the result is that they've also engineered the function out of it ... and then refuse to hear about it or deal with it. The problem, in each case, does not go away after the initial production run..
Galaxy Vibrant: thin metal spring used to complete antenna circuit collapses, rendering the GPS completely useless. Fail.
Galaxy Nexus: thin metal contact in center of USB port bends and fails to make contact, so phone can't charge and data can't be synced quickly with PC (e.g. movies). Epic Fail.
111. meloth1991 (Posts: 37; Member since: 26 Aug 2012)
havin been using my s3 snce 2 weeks no problms yet xcpt fr a small scracth on the screen!! gorilla 2 huh!! :(
112. Altair (Posts: 367; Member since: 02 Feb 2012)
Thats what happens when you buy a phone from a cheap copycat Samsung. Samsung tryes to play like a big boy, like others, but as they are just copying others they will fail.
Samsung copycat plastic crap - no thanks
113. Sondae (Posts: 233; Member since: 02 Jan 2013)
I have seen this kind of crack on the of samsung galaxy s3 demo phone in the store. I guess this is a true report.