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Samsung and AT&T to offer one-time exchange of water damaged Samsung Galaxy S4 Active units

0. phoneArena 06 Aug 2013, 01:31 posted on

Here is an interesting bit of news from one our loyal readers; according to our source, an internal menu inside AT&T states that the carrier and Samsung will be offering users of the Samsung Galaxy S4 Active a chance to make a one-time exchange if their current unit has been damaged by water. So even if the phone's Liquid Damage Indicator (known in the industry as the 'LDI') has a positive reading, you can still make this one-time swap...

This is a discussion for a news. To read the whole news, click here

posted on 06 Aug 2013, 01:36 1

1. bugsbunny00 (Posts: 2123; Member since: 07 Jun 2013)


i dont think t-mobile need any of this for the toughness of xperia z..

posted on 06 Aug 2013, 02:25 4

10. iushnt (Posts: 1785; Member since: 06 Feb 2013)


be thankful to att and samsung that they are offering 1 time exchange for water damage. Xperia Z doesn't provide water damage replacement. My fren had to repair his xperia z on his own cost.

posted on 06 Aug 2013, 19:20

39. bugsbunny00 (Posts: 2123; Member since: 07 Jun 2013)


jump plan is better then at&t plan hahaha.

posted on 06 Aug 2013, 03:06 5

17. hung2900 (Posts: 956; Member since: 02 Mar 2012)


I have experienced dozens times Xperia Z died, a half due to front sreen cracked, and a third due to water.
I think Sony does not need to offer this is reasonable, because I can see many crazy Sony fans voluntarily donate more money to Sony

posted on 06 Aug 2013, 03:15 7

19. kobainez (Posts: 429; Member since: 13 Apr 2012)


You're a samsung fanboy. Stop lying that u gt the z. I see u praises samsung phones before. Stop telling bullsh1t

posted on 06 Aug 2013, 03:49 3

23. hung2900 (Posts: 956; Member since: 02 Mar 2012)


Oh really? The last time I remember about mentioning "Samsung" is that I said Samsung's tablets are BS.

But I really, really hate the behaviour of Sony fans. Very ignorant, even much more than ifans.

posted on 06 Aug 2013, 05:14 2

25. pwnarena (Posts: 1129; Member since: 15 Feb 2013)


go study fiction writing and maths first before making stories. there's a better way to deal with fanboys. it's as simple as telling them the truth.

posted on 06 Aug 2013, 01:41 9

2. pwnarena (Posts: 1129; Member since: 15 Feb 2013)


there have been reports about the xperia z glass panel getting pulled out due to the processor's heat. there will always be defects in certain products. what's more important is how the company addresses these defects.

posted on 06 Aug 2013, 01:43 8

3. Kurai (unregistered)


Lol . . .why is samsung even trying to make waterproof phones? it's not even their specialty . . .they should stick to making plastic gadgets instead

posted on 06 Aug 2013, 02:11 1

7. ZettaiRyouiki (Posts: 39; Member since: 05 Aug 2013)


no warranty as well the next time you spill some water on it anyway, waterproofing is still pointless

posted on 06 Aug 2013, 05:37

26. ph00ny (Posts: 1268; Member since: 26 May 2011)


Um how would they actually differentiate their phones being dipped in deep water vs what they said the phone can take?

posted on 06 Aug 2013, 01:43 4

4. CX3NT3_713 (Posts: 2283; Member since: 18 Apr 2011)


One time??? Should be more than that...since its "water proof" ... im just saying

posted on 06 Aug 2013, 01:46 2

5. jsdechavez (Posts: 731; Member since: 20 Jul 2012)


It's not as water-resistant as they claim then. Better stick with Xperia Z and ZR.

posted on 06 Aug 2013, 02:20 5

8. iushnt (Posts: 1785; Member since: 06 Feb 2013)


i have seen my friend's xperia z getting damaged due to water. Pointless comment

posted on 06 Aug 2013, 02:28 1

11. pwnarena (Posts: 1129; Member since: 15 Feb 2013)


at least the xperia warranty covers water damage provided that the ports are properly sealed or when the liquid detectors don't indicate that water went through where they shouldn't be able to pass through.

the s4's warranty mentions that the phone should not be exposed to water or MOISTURE.

posted on 06 Aug 2013, 02:57 1

13. iushnt (Posts: 1785; Member since: 06 Feb 2013)


they said, they don't provide water damage. Every seal was closed and we just tried to do some underwater video. It was fine at first but was gone later. Are you sure about the warranty coz sony in my country said that it wasn't meant to take underwater intentionally. Its just a protective feature and there is no warranty!!

posted on 06 Aug 2013, 03:15 2

18. rd_nest (Posts: 1606; Member since: 06 Jun 2010)


First, try to read properly before commenting like a troll.

"Do not expose to liquid or moisture or excess humidity..."

"Nor does this warranty cover any failure of the
Product due to accident, software or hardware modification or adjustment, acts of God or damage resulting from liquid..."

Source:http://www-support-downloads.sonymobile.com/common/warranty_phones_GB_24.pdf

"If liquid detection is triggered on the handset or battery, your warranty will be void..."

Source:http://www.sonymobile.com/gb/products/phones/xperia-z/specifications/

posted on 06 Aug 2013, 01:47 6

6. Tsepz_GP (Posts: 992; Member since: 12 Apr 2012)


Sony Xperia Z users also getting water damage due to loosening of the rear glass:
http://www.xperiablog.net/2013/08/05/some-xperia-z-owners-complain-of-loose-back-panels-water-resistance-compromised/

posted on 06 Aug 2013, 02:23 2

9. iushnt (Posts: 1785; Member since: 06 Feb 2013)


yes, xperia Z's watter proofing is not great either

posted on 06 Aug 2013, 02:49

12. rantao333 (Posts: 322; Member since: 21 May 2013)


xperia is not 100% water proof, while samsung is 0% , they just replace it when there is water damage.

posted on 06 Aug 2013, 03:00

15. iushnt (Posts: 1785; Member since: 06 Feb 2013)


thats not true..

posted on 06 Aug 2013, 02:59 1

14. CX3NT3_713 (Posts: 2283; Member since: 18 Apr 2011)


Lol IMO,, why would you submerge , your smartphone or tablet under water??? .. its olny fpr accidents,,like rain or beer spills :-)

posted on 06 Aug 2013, 03:02 1

16. iushnt (Posts: 1785; Member since: 06 Feb 2013)


but people have bought s4 active so that they can submerge under water and it wasn't suppose to get damaged. Samsung should solve this soon and people also should be careful to tight the backcover and other essential parts of the phone before submerging

posted on 06 Aug 2013, 03:18 1

20. Danishs (Posts: 147; Member since: 23 May 2013)


Samsung: Our waterproof marketed phone isn't really that waterproof.

posted on 06 Aug 2013, 03:39 1

22. iushnt (Posts: 1785; Member since: 06 Feb 2013)


Samsung: "We were just kidding about the waterproof feature. LOL. But we'll give you one more chance"

posted on 06 Aug 2013, 03:37 1

21. coinmanmat (Posts: 12; Member since: 28 Nov 2012)


Wow so Samsung decided not to be a douche bag for once and do the right thing.

posted on 06 Aug 2013, 04:16

24. aditya.k (Posts: 495; Member since: 10 Mar 2013)


You buy a new S4 Actice, water spoil it, gets an exchange, now since the handset is new, don't you get to exchange it again!? XD

posted on 06 Aug 2013, 06:06

28. Jack58221 (Posts: 154; Member since: 23 Feb 2013)


Perry sure they said one time exchange... that would be a one time exchange per line and our account.

posted on 06 Aug 2013, 05:41 2

27. ph00ny (Posts: 1268; Member since: 26 May 2011)


Just so that everyone understands, neither sony or samsung are saying their phones are waterproof. Just water resistant. It's a nice lawyer way of saying it's not meant to be dipped in water

posted on 06 Aug 2013, 09:12

33. snowgator (Posts: 3601; Member since: 19 Jan 2011)


Was about to be my comment. You know how thick and sealed a cell phone would have to be to be water PROOF? Both Sony and Sammy need to market it a little more honestly:

We sure HOPE it won't die a miserable death under water, but we tried. We really really did.

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