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Samsung Galaxy S5 owners with camera bug must replace their phone

0. phoneArena 26 Apr 2014, 12:17 posted on

The other day, we told you about a strange problem that is affecting some of Verizon's customers toting the Samsung Galaxy S5. When trying to use the camera on the device, a notice pops up saying "Warning: Camera Failed." We have seen this also happen on the Samsung Galaxy S III and Samsung Galaxy S4. We're not sure what Samsung and Verizon will offer for the older models, but for the Galaxy S5, Verizon wants those seeing such a message to contact Verizon...

This is a discussion for a news. To read the whole news, click here

posted on 26 Apr 2014, 12:42 20

13. PapaSmurf (Posts: 7284; Member since: 14 May 2012)


All fine and dandy on my T-Mobile S5. This camera is amazingggg.

posted on 26 Apr 2014, 12:48 5

18. maherk (Posts: 781; Member since: 10 Feb 2012)


Same here, live hdr is doing magic with my photos, the selective focus not so much.

posted on 26 Apr 2014, 12:56 7

22. Furbal (Posts: 218; Member since: 22 Sep 2012)


Yeah, all good on AT&T here. Poor Verizon customers

posted on 26 Apr 2014, 13:03 3

25. MarkArigayo (Posts: 237; Member since: 18 Dec 2013)


OMG, that's why I avoid this latest Galaxy.

posted on 26 Apr 2014, 14:11 9

39. PapaSmurf (Posts: 7284; Member since: 14 May 2012)


Samsung doesn't want you so trust me, you have zero impact to their sales.

posted on 26 Apr 2014, 13:04 6

27. Quezdagreat (Posts: 411; Member since: 05 Apr 2012)


I guess the Band-Aid back won't fix this boo-boo

posted on 26 Apr 2014, 14:12 11

41. PapaSmurf (Posts: 7284; Member since: 14 May 2012)


It only looks like a band aid if the color is gold. You fail at trolling. Now go hide somewhere and come back when a new Samsung or Apple article emerges.

posted on 26 Apr 2014, 14:25 4

50. nctx77 (Posts: 435; Member since: 03 Sep 2013)


Ok cool. If it's gold, it's a band aid. Any other color is trying to put lipstick on a pig. Also, what's up with that 1970's stool chrome around the edges?

posted on 26 Apr 2014, 14:25

51. Quezdagreat (Posts: 411; Member since: 05 Apr 2012)


Nope!

posted on 26 Apr 2014, 19:10

67. John2014 (Posts: 18; Member since: 14 Jan 2014)


They will send you a new phone but not fixed phone or replaced fixed phone. Rounding around the same phone.

posted on 27 Apr 2014, 12:38

100. KingKurogiii (Posts: 5536; Member since: 23 Oct 2011)


uh oh, i think someone has the grumps because when he was little he didn't get different color band-aids like the other kids' parents got them. ;p

posted on 26 Apr 2014, 13:23 6

29. peace247 (Posts: 74; Member since: 26 Apr 2014)


Little girls always fighting...

posted on 26 Apr 2014, 13:35 2

33. JEverettnow (Posts: 162; Member since: 11 Mar 2013)


It is the same with the s5 on sprint as well.

posted on 27 Apr 2014, 12:39

101. KingKurogiii (Posts: 5536; Member since: 23 Oct 2011)


so then it's probably something that can be narrowed down to Samsung's CDMA supply chain.

posted on 26 Apr 2014, 13:38 8

34. taz89 (Posts: 2008; Member since: 03 May 2011)


Lol why does everyone make big deal out of everything. When your are selling millions of devices like Apple and Samsung, there will always be some faults. No one makes 100 yield rate. Even Sony with the z2 had issues.

posted on 26 Apr 2014, 22:51

75. elitewolverine (Posts: 1120; Member since: 28 Oct 2013)


There is a difference in some faults. We all know manufacturing faults exist etc. But when it is this large, it is no longer a simple ordinary fault that all the math business guru's use to put money and devices aside for such an issue. it has broken the 'normal' barrier for faulty devices.

posted on 26 Apr 2014, 23:13

83. taz89 (Posts: 2008; Member since: 03 May 2011)


No there isn't a different because end of the day whether it's a faulty camera, faulty screen(dead pixels) or even coming out the box with some dings or scratches your going to get a replacement. Regardless how small or big the fault is your going to get a replacement because when a person gets a new phone they want it perfect. For all we know this might just be a couple 100 or couple thousands out of millions. Now if it was faulty battery's causing fires or exploding than that's crossing the line cause it's putting someone in potential danger.

posted on 26 Apr 2014, 13:45 1

35. nctx77 (Posts: 435; Member since: 03 Sep 2013)


This phone was already a fail, now the so called best feature admitted it was a fail. Damn homie, in 2012 you was the man homie, tha f%#^ happened to you? LOL! Watch Sammy try to count the exchanges as another sale.

posted on 26 Apr 2014, 14:13 2

45. neiljay6 (Posts: 3; Member since: 26 Apr 2014)


Lollolol. Just watch this "fail" phone sell millions. Lol

posted on 26 Apr 2014, 14:02 3

36. darkkjedii (Posts: 10060; Member since: 05 Feb 2011)


This sucks Samsung, atleast replace them completely free. People don't troll, cuz this is affecting people and their hard earned cash. It sucks you guys are going thru this. Not funny at all, and good luck with this issue.

posted on 26 Apr 2014, 14:56 3

55. networkdood (Posts: 6244; Member since: 31 Mar 2010)


Well, at least Verizon is taking care of the issue.

posted on 26 Apr 2014, 15:35

63. darkkjedii (Posts: 10060; Member since: 05 Feb 2011)


Not trying to be disrespectful network, but I'd really rather not chat with you. I doubt you'll honor that, but please do.

posted on 26 Apr 2014, 14:11 3

38. Sakeem (Posts: 131; Member since: 05 Sep 2012)


If this is just Verizon specific, then it makes me wonder what Verizon did to cause this happen. Weird.

posted on 26 Apr 2014, 14:13

43. Sauce (unregistered)


In a world..where Apple and Samsung lived happily..ever..after..

..said no narrator ever.

posted on 26 Apr 2014, 14:47 1

53. The-Sailor-Man (Posts: 454; Member since: 25 Mar 2014)


If Samsung keeps quiet it's to protect Verizon's honor .If it was Samsung's fault , you should know it by now , though. This is US. The country of Apple

(Let me help PA and the other tech media, that (pretend) don't know where the problem comes from)

posted on 26 Apr 2014, 14:55 5

54. networkdood (Posts: 6244; Member since: 31 Mar 2010)


Phonearena, misleading headline - this is only for Verizon Samsung SG5 customers...

posted on 26 Apr 2014, 15:00

58. networkdood (Posts: 6244; Member since: 31 Mar 2010)


F.Y.I., around 1% of all smartphones will be defective....

posted on 26 Apr 2014, 15:04

59. networkdood (Posts: 6244; Member since: 31 Mar 2010)


I bet you could find a stock SGS5 camera app from a T Mobile SGS5 and use that on Verizon's SGS5....

posted on 26 Apr 2014, 15:04 2

60. 0xFFFF (Posts: 1970; Member since: 16 Apr 2014)


While this problem appears to be Verizon only, it is a testament of pushing product too fast to market, not testing it much, if at all, and having a corporate mindset that is based on deception.

Samsung and Apple are like two peas in a pod. They both put out lots of video advertising about design, thoughtfulness, caring about details, and quality, but in reality, it is just fake.

posted on 26 Apr 2014, 16:44 2

64. DnB925Art (Posts: 137; Member since: 23 May 2013)


Verizon is notorious for putting a lot more bloat on their phones than any other carrier. Since this is a Verizon-specific issue (not seen on other US carriers or even international versions of the phone), you can't blame Samsung for this if it is caused by all the added bloat from Verizon.

posted on 26 Apr 2014, 16:53

66. nctx77 (Posts: 435; Member since: 03 Sep 2013)


So, what do you do when your replacement fails? They don't even know what the problem is Lol! They better hope this doesn't get to the major news networks. They are really going to shoot themselves in the foot with that commercial.

posted on 26 Apr 2014, 20:13

71. The-Sailor-Man (Posts: 454; Member since: 25 Mar 2014)


They know very well what the problem is. And which fault is it. But keep quiet.

Samsung keeps quiet to protect Verizon's honor . And keep the business there.
If it was Samsung's fault , you should know it by now , though. This is US. The country of Apple. And no one there cares about the Samsung's honor. And it couldn't be kept in secret in the izombie land.

posted on 26 Apr 2014, 21:12

72. joey18 (Posts: 500; Member since: 20 Jul 2010)


remember not all phones are so prefect i remember when blackberry came with storm phone too many adds so was my nite mare 2 years verizon dint replace the phone bcs no insurance maybe this is lesson to samsung to stop making funny adds when they cant fix they own probles

posted on 26 Apr 2014, 21:40 2

73. anleoflippy (Posts: 244; Member since: 03 Jan 2013)


All companies have some issues with their devices.
Why is everybody making a fuss if it's a Samsung?

posted on 26 Apr 2014, 23:04

80. jroc74 (Posts: 4720; Member since: 30 Dec 2010)


Not sure really....Samsung fans and their company for that matter never claimed their phones to be perfect.

It is funny tho with all the ads against Apple Samsung has done...

posted on 26 Apr 2014, 22:55 1

76. rantao333 (Posts: 187; Member since: 21 May 2013)


i'have been working with some phone repair service center.

believe me, samsung has the highest rate of return than any other brand, not because of they sold many units,but the percentage of faulty units is much much higher.

posted on 26 Apr 2014, 23:06

81. jroc74 (Posts: 4720; Member since: 30 Dec 2010)


This I believe....

Just for phone reception alone....I dont really like Samsung phones. They are very iffy in that dept.

posted on 26 Apr 2014, 23:00

77. NinjaBanana (Posts: 24; Member since: 20 Apr 2014)


Take that android!

posted on 26 Apr 2014, 23:03

79. jroc74 (Posts: 4720; Member since: 30 Dec 2010)


Uh...this would be more like take that Samsung....

posted on 26 Apr 2014, 23:27

85. NinjaBanana (Posts: 24; Member since: 20 Apr 2014)


Samsung runs Android, genius.

posted on 27 Apr 2014, 23:23

105. jroc74 (Posts: 4720; Member since: 30 Dec 2010)


And just how many other Android phones are affected by this...?

Genius...

posted on 28 Apr 2014, 22:05

107. NinjaBanana (Posts: 24; Member since: 20 Apr 2014)


Samsung. But since it runs android, it's android!

posted on 27 Apr 2014, 11:31 1

98. The-Sailor-Man (Posts: 454; Member since: 25 Mar 2014)


Wrong
It's more like - TAKE THAT VERIZON

posted on 27 Apr 2014, 23:23

106. jroc74 (Posts: 4720; Member since: 30 Dec 2010)


Ok....I will accept that too...lol.

posted on 26 Apr 2014, 23:02

78. jroc74 (Posts: 4720; Member since: 30 Dec 2010)


Looks like Apple isnt the only ones having to replace phones these days. Good job by all: Apple, Samsung and Verizon.

posted on 27 Apr 2014, 11:35 1

99. The-Sailor-Man (Posts: 454; Member since: 25 Mar 2014)


The case here is different.
It's not Samsung's fault, but Verizon's.

Good for you to be Apple's advocate, though

posted on 27 Apr 2014, 12:42 2

102. KingKurogiii (Posts: 5536; Member since: 23 Oct 2011)


so then tell me how is this Verizon's fault?

you know that Samsung has to supply Verizon with a distinct model of S5 to work on their network right? just because this is only happening on Verizon Galaxy S5's does not automatically make it their fault.

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