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Samsung Galaxy S5 owners with camera bug must replace their phone

0. phoneArena 26 Apr 2014, 12:17 posted on

The other day, we told you about a strange problem that is affecting some of Verizon's customers toting the Samsung Galaxy S5. When trying to use the camera on the device, a notice pops up saying "Warning: Camera Failed." We have seen this also happen on the Samsung Galaxy S III and Samsung Galaxy S4. We're not sure what Samsung and Verizon will offer for the older models, but for the Galaxy S5, Verizon wants those seeing such a message to contact Verizon...

This is a discussion for a news. To read the whole news, click here

posted on 26 Apr 2014, 13:17 9

28. maherk (Posts: 4002; Member since: 10 Feb 2012)


Actually he trolled Apple guys like you, who bought an $800 phone just to be told this isn't the way to hold our phone, or don't point your phone towards bright lights when taking pictures.

posted on 26 Apr 2014, 13:24 3

30. Sauce (unregistered)


$550.00

posted on 26 Apr 2014, 13:29 2

31. Sauce (unregistered)


You must not be aware of was trolling is. You are being trolled right now from the Ghost of Steve Jobs

posted on 26 Apr 2014, 14:14 2

47. Ashoaib (Posts: 3229; Member since: 15 Nov 2013)


Hey! Dont fight, apple is not going to pay you... neither samsung

posted on 26 Apr 2014, 14:59 5

56. networkdood (Posts: 6330; Member since: 31 Mar 2010)


Good point - plus, when my wife had an issue with her iphone, she had to deal with APPLE and not Verizon. Apple had her send in the phone first, before another one was sent to her. With any other manufacturer, Verizon would just send a replacement phone with a package to send the old one back. If the device not working was not sent back in a timely manner, the account would be billed accordingly.

posted on 26 Apr 2014, 15:14 2

62. Sauce (unregistered)


Seems false. When I had a problem with my old iPhone, I walked right into the store and they replaced it right on the spot. No shipping necessary.

posted on 26 Apr 2014, 19:11 4

68. magnanimus (Posts: 542; Member since: 29 Mar 2013)


I used to think Sauce was a non biased person on this site but I've been proven wrong by his comments here. All maherk did was reply to power x bringing up a apple in a post that has nothing to do with it trying to make Samsung look bad and maherk was trying to say apple isn't any better at releasing faultless units. Power x tried to troll and maherk defended the honour of samsung. Maherk did nothing wrong here.

posted on 27 Apr 2014, 00:01

88. true1984 (Posts: 824; Member since: 23 May 2012)


the honor of samsung? wtf....? please tell me this is a joke

posted on 27 Apr 2014, 00:33 2

90. Ashoaib (Posts: 3229; Member since: 15 Nov 2013)


Its not false, I became apple hater due to their bad response... they made me a tennis ball between them and the carrier and I ended up getting my phone fixed from a repair shop instead of rounding here n there

posted on 26 Apr 2014, 20:03 2

70. tedkord (Posts: 12190; Member since: 17 Jun 2009)


Which fact was false?

posted on 26 Apr 2014, 15:00 1

57. Heretic (Posts: 18; Member since: 12 Jun 2012)


Don't get too happy. :) It's not like Samsung and Verizon don't have shortcomings, such as blaming the consumer(s) for faulty phones.

Don't believe me? Just check out their customer support forums.

Lets hope this is the start of Samsung and Verizon maturing and finally accepting responsibility for the part they play.

posted on 26 Apr 2014, 23:27 2

86. express77 (unregistered)


Nothing is perfect and there are problems in every phone. And there is no problem in international s5 camera.

posted on 26 Apr 2014, 13:03 6

26. The-Sailor-Man (banned) (Posts: 1095; Member since: 25 Mar 2014)


Didn't you read the word "Verizon" in the article???
LOL
If Samsung keeps quet it's to protect Verizon's honor .
If it was Samsung's fault , you should know it by now , though

posted on 26 Apr 2014, 13:34 8

32. TheMan (Posts: 491; Member since: 21 Sep 2012)


No, more to the point is (so far) the problem appears to be VZW specific. This leads one to believe that the cause is due to VZW requested software, whether VZW's "renowned" bloatware or a tweak to the camera app itself.

posted on 27 Apr 2014, 15:13

103. 0xFFFF (Posts: 3806; Member since: 16 Apr 2014)


The "camera failed" has now been reported on non VZW phones as well. So basically, it is Samsung's same problem that has been around since the time of Galaxy S2, on many different Samsung devices.

posted on 26 Apr 2014, 14:13

44. nctx77 (Posts: 2095; Member since: 03 Sep 2013)


LOL! This is what makes this incidence an epic fail.

posted on 26 Apr 2014, 14:15

48. mturby (unregistered)


+1000

posted on 26 Apr 2014, 21:43 5

74. skyline88 (Posts: 466; Member since: 15 Jul 2013)


at least Samsung tries to solve problems, not hiding the problem, unlike some lame American fruit company.

see how they treat their customers with purple fringe problem? yellowish screen problem? oh tand also that famous antenna problem which lasted like forever?

iTroll failed, dude.

posted on 27 Apr 2014, 15:14

104. 0xFFFF (Posts: 3806; Member since: 16 Apr 2014)


Apple is indeed amongst the worst when it comes to honest and timely reporting of problems and trying to blame the customer or push the repair cost unto the customer.

Now, Apple at times will also go the extra mile for the customer, so it somewhat balances out.

posted on 26 Apr 2014, 23:09

82. jroc74 (Posts: 6015; Member since: 30 Dec 2010)


Since it seems to be affecting Verizon folks mostly....I bet you wish you could edit this posts dont ya....

posted on 26 Apr 2014, 23:55

87. StraightEdgeNexus (Posts: 3689; Member since: 14 Feb 2014)


again butthurt???????????? pathetic

posted on 27 Apr 2014, 00:45

91. StraightEdgeNexus (Posts: 3689; Member since: 14 Feb 2014)


Haters just need some reason to hate.

posted on 27 Apr 2014, 00:18 3

89. giosoliman (Posts: 6; Member since: 04 Jan 2013)


At least they admitted it and not merely hid and made excuses. The HTC One M7 purple tint camera is an example of unforgivable excuse. HTC did not just hide the flaw for months, they lied and said it was just a software issue. Later did they recognize the issue. What's worse, they didnt even have the guts to say sorry for the mess. A very large market is affected by this issue, including me.

posted on 27 Apr 2014, 04:50

97. joey_sfb (Posts: 5965; Member since: 29 Mar 2012)


Its all about having the will and the resources. I have experience Samsung commitment to customer service.

Btw I am not an easy customer to please. I always get their services tech to remove Samsung massive amount of bloat ware.

posted on 27 Apr 2014, 01:29

93. CX3NT3_713 (Posts: 2283; Member since: 18 Apr 2011)


Sćamsung at it's best

posted on 26 Apr 2014, 12:32 7

5. JunitoNH (Posts: 1895; Member since: 15 Feb 2012)


Indeed, the next big thing is here, just don't take pictures.

posted on 26 Apr 2014, 14:22 3

49. nctx77 (Posts: 2095; Member since: 03 Sep 2013)


LMFAO!

posted on 26 Apr 2014, 12:34 3

7. Sprissy (Posts: 169; Member since: 11 Feb 2012)


They really don't have choice, phone just came out, so they basically they have to replace it or no one else will buy it.

posted on 26 Apr 2014, 12:35

9. Jeradiah3 (Posts: 1045; Member since: 11 Feb 2010)


This is what happened to the SkyRocket from AT&T. You'd think that they would have fixed this problem by now

posted on 26 Apr 2014, 12:40 1

12. PBXtech (Posts: 1032; Member since: 21 Oct 2013)


Samsung component or do they purchase their cameras from another producer? Gotta sting either way though.

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