RadioShack breaks up with T-Mobile, hugs Verizon come 9/15
After RadioShack's income fell substantially the last quarter, compared to the same period of 2010, the Verizon announcement sent the Shack's stock back up. RadioShack's CEO Jim Gooch said in the press release: “This is a substantial win for our customers, as this relationship with the nation’s largest wireless provider will further enhance our position as a leading multi-carrier wireless retailer. The addition of Verizon Wireless, in combination with our existing carrier partners, positions us to now offer the best assortment of carriers, rate plans, devices and accessories for every consumer need.”
RadioShack has more than 4300 retail locations across the country, so Verizon's sales outlets just got expanded quite a bit. Anything goes in the fight with the looming AT&T/T-Mobile behemoth. Dan Mead, the CEO of Verizon Wireless, had the following comment:
“We view this as an opportunity to substantially extend our customer reach at a time when our portfolio of mobile products has never been more exciting. RadioShack has a long track record of providing customers with quality products and services in convenient locations around the country, and we are delighted to join with them on this venture.”
1. ayephoner (Posts: 837; Member since: 09 Jun 2009)
radio shack carried verizon phones a decade ago. this is not the first time.
6. ChrisTheTechGuy (Posts: 85; Member since: 04 Nov 2010)
"The Shack will stop offering T-Mobile on September 14th, and instead welcome Verizon for the first time after a long pause"
they acknowledged the fact that they used to carry them, them stated the first time AFTER a LONG pause.
7. doubleD (Posts: 78; Member since: 13 Dec 2010)
The article originally said "The Shack will stop offering T-Mobile on September 14th and instead welcome Verizon for the first time on the next day, 9/15. Verizon has been absent from the electronics retail chain until now..."
PA obviously changed it when ayephoner pointed out their flawed statement.
RadioShack offered Verizon for many years, I believe even back before it was Verizon. They stopped about 5-6 years ago when they switched from Verizon to Cingular.
13. Kookbook (unregistered)
I used to work at the Shack back in the day and sold Airtouch at the time, which became Verizon.
They sold Verizon until 2001/2002, then quit.
Nice to see them back at the Shack.
One more option to get a deal on a handset.
2. phonequest (unregistered)
YESSSSIRRR!! VERIZON STAYS WINNING!!! DUHHH....
3. snowgator (Posts: 3335; Member since: 19 Jan 2011)
This is kind of a no-brainer. In about 6 - 8 months, they will just be selling T-Mobile again, just re-branded as AT&T.
4. vantenkiest (Posts: 308; Member since: 20 Apr 2011)
yeah that works in a way will have all 4 under one roof
5. MickDM65 (unregistered)
absolutely correct ayephoner! phonearena has always done an excellent job in this respect... someone dropped the ball...
9. AAABall (unregistered)
Bought my first 3 Verizon phones through Radio Shack. Good deals on all of them.
10. The_Miz (Posts: 1496; Member since: 06 Apr 2011)
*yawn* I don't care. I don't even shop at that joke of a store when I can better deals and selection at Newegg.
11. twenti7 (Posts: 152; Member since: 09 Jul 2011)
So every physical store is a joke? You're gonna be able to get better deals online, no matter what. This is the second decade of the 21st century. It's kinda common sense by now.
One thing you don't get online tho, is good customer service. It's something that few people who visit Newegg or are regular posters on a cell phone blog will care about, but to the average consumer, it is just about everything. Between the 2 Radio Shacks in my area (I work at one) we consistently have people that come to us rather than Best Buy or the Sprint store simply because we have better customer service (not to mention better deals). I can't wait wait till we have people coming to us from the Verizon stores as well.
12. iHateCrapple (Posts: 734; Member since: 12 Feb 2010)
Is the Shacks commission structure still @ss backwards? By that, I mean, do they still pay higher commission based on ticket total or have they realized they actually lose money that way?
14. Kookbook (unregistered)
Considering how Verizon stores have gone to hell in the last few years, that makes good sense.
16. The_Miz (Posts: 1496; Member since: 06 Apr 2011)
I've seen better customer service from a toilet stool than I've seen in a Radio Shack or Best Buy. Best Buy, I go to buy one thing and the geniuses try to upsell me on a bunch of crap I neither want nor care for. Why would I waste money on their bs extended warranty plans?
And RS, one idiot had no clue what he was doing when I was returning one of their faulty products. He kept trying to get me to leave and come back, but I threatened to kick hiss ass if he didn't give me my money back.
15. Cell cust (unregistered)
The reason Verizon stores are not around anymore is because of their strict credit requirements. Tmobile is less strict but the average tmIke customer does not stay with their spouse for 120 days( length of time before Tmobile pays commission)
The average Verizon customer today does not shop at s**ty stores like the shack. Sure there are a few fraudsters and id thieves, but those will come back as charge backs and churn eventually.
Today, there are 2 types of customers, prepaid like boost and Metropcs and contract for those who want iPhone or android.
The shack is kind of stuck in the past and still dreaming about it... There is nothing the shack offers that walmart doesn't do better!
17. idiots (unregistered)
first the mizz well i guess threatening a employee at a local store probably makes you feel more like a man i mean hell why dont you just stay home and shop online and leave human interaction alone. and to cell cust who are you to speak on where a vzw cust will or will not shop or to the inner workings of radioshack. Yeah you to may have had a bad experiance at an actual brick and mortor store who hasnt but think back and do some research on just how many people are satisfied with there online shop 100% of the time or online return policys for that matter. OH and those online stores not only upsell just as much if not more then a brick and mortor but they also collect ALOT more cust information via order forms sign ups and those nice little cookies and keyloggers they put on your computer. But in todays society people would much rather scorn a person for not being as knowledgeable then there selves as to maybe realize that not everyone is perfect and some people may be new they would much rather just be an a$$ to that person then have a poliete interaction. Oh and if you havent noticed everyone with a freakin keyboard is an expert at any topic at hand and know more about companys then the ceo's themselves. i know i am wasting my time even writing this because its in one ear and out the other because those people i am speaking to can NEVER be wrong and will just poke there im better then everyone troll head back out and be nasty.
18. LOLing (unregistered)
I worked at Radio Shack for a couple years in college only a few years ago and I think most people talking crap online have no idea of the customer base Radio Shack makes most of its money from. I would hardly ever buy anything there myself but there is a huge amount of tech neophytes out there still. Not even counting old people.
As for the knowledge of people working at a Radio Shack- generally they fall into 3 categories, phone sales, product sales, and temporary retail help which will quit or get fired when its realized they aren't doing anything and only making minimum wage. There are alot of retail people who don't know anything about anything because Radio Shack doesn't pay enough if you can't sell phones. There are some good phone people because they make $14-15 an hour with commission and know everything about phones. Then there are a few people that sell enough phones to make $10-11 an hour and only work there as a 2nd job or while in school and might be experts in 2-3 areas but know hardly anything about the rest. Radio Shack sells over 10,000 products- customers come in already educated about their particular interest but wouldn't be able to answer anything about the 100 other product categories in the store.