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One lucky person gets a free Google Nexus 4 from Google

Posted: , by Alan F.

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One lucky person gets a free Google Nexus 4 from Google
They say that the squeaky wheel gets the oil. For one Google customer, that proved to be true as the tech titan sent him a Google Nexus 4 handset at no charge. It all stemmed from his order placed for the stock Android handset on November 13th. The customer says he never received any emails related to the order, nor did he receive a shipping confirmation. Many customers might have packed in it at this point, but the unnamed customer decided to continue calling and sending emails about the order.

Free for one, the Google Nexus 4

Free for one, the Google Nexus 4

Finally, Google responded with an email and because the wording of the message is vague, the customer will end up with a free Google Nexus 4. The problem lies with the sentence, "We apologize for all the problems that this delay that this has caused you and rest assure that you will receive all your orders at no cost to you." Google was writing about the free shipping that the customer would get to make up for the lack of communications after the order was placed. But unfortunately for Google, it is written so vaguely that it could mean that the handset itself would be free.

A phone call was made on the customer's behalf by Phandroid's Chris Chavez, who asked what exactly Google's intentions were and eventually Google decided to just give the customer the phone for free. This is rather unusual because if Google decided to reward everyone who had a bad experience ordering the Google Nexus 4 online with a free phone, the Mountain View based company would probably take a nice-sized hit to its earnings.

At least there is one person incredibly happy tonight, taking advantage of some unclear writing to score a free handset. We're sure that a bunch of you will be going over your correspondence from Google, looking for a similarly vague sentence. Somehow, we get the impression that this is a one time act of kindness and that others attempting the same thing will be quickly dismissed.

"Hello XXXXXXXXXXX,
Thank you for contacting Google Play! It was my pleasure assisting you today with your question in regards to the status of your order. I definitely understand how important it is to know when you’ll receive your device.

If you ordered on 11/13, your order is scheduled to arrive tomorrow. If you haven’t already received a shipping confirmation email that contains the tracking number, you should receive one by end of day today.

We apologize for all the problems that this delay that this has caused you and rest assure that you will receive all your orders at no cost to you.. However, please note that it can take up to 1 business day for the tracking number to be activated. Rest assured that once you receive your ship confirmation email with your tracking number, it is in the process of shipping for an estimated arrival of Tuesday, Nov. 20

Thank You,

XXXXXXXXXXX

The Google Play Support Team"

source: Phandroid

14 Comments
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posted on 20 Nov 2012, 17:46 19

1. androidornothing (Posts: 143; Member since: 26 Apr 2012)


Thats google for u baby!!!!! If it was Apple they would say u ordered it wrong and sue you for trying to prove them wrong.

posted on 20 Nov 2012, 18:17

5. Bernoulli (Posts: 1483; Member since: 01 Sep 2012)


Lmao let's not get too hasty lol and no I'm no Apple fan, I mean just look at my bad ass avatar lol

posted on 20 Nov 2012, 18:34 3

6. PapaSmurf (Posts: 8825; Member since: 14 May 2012)


You had to mention Apple didn't you?

posted on 20 Nov 2012, 18:35 1

7. gallitoking (Posts: 4690; Member since: 17 May 2011)


that's the least the company can do when their ordering process is hideous

posted on 20 Nov 2012, 19:43 3

10. nwright94 (unregistered)


What do they have to do with this post? Are you just trying to get likes? These obvious attempts at flame wars from both apple and android lunatics is getting old -_-

posted on 20 Nov 2012, 20:43

11. chaoticrazor (Posts: 2347; Member since: 28 Aug 2012)


stop been a thumbs up whore

you just cant help it can you, always have to mention that company in every android article like its law

think people will starting hating you more then them if it keeps happening

posted on 20 Nov 2012, 17:46 3

2. rawkuss (Posts: 29; Member since: 02 Nov 2012)


Congrats to them tho! I wouldn't mind a little headache for a free Nexus 4. :P

posted on 20 Nov 2012, 17:48 4

3. Thanthea (Posts: 9; Member since: 21 Apr 2012)


I was in the same situation and have yet to be charged for the nexus 4 received today.
Don't know if this has anything to do with it.

posted on 20 Nov 2012, 18:13 5

4. InspectorGadget80 (Posts: 6675; Member since: 26 Mar 2011)


At least GOOGLE cares bout their cosumers. If it was Apple they would either OVER CHARGE youre repairs or tell u to go buy a new phone WITH FULL PRICE. Glad we have some companies like Google that take care of their consumers

posted on 20 Nov 2012, 19:38 2

9. Hemlocke (unregistered)


Uh, no, just no. Apple customer service is second to none in the tech world. I called with a battery problem on an iPhone 4 that was outside the 12 months by a few weeks, and they overnight end a replacement. Turned out it was MY error with the lock screen, and the phone would never go to sleep. They didn't charge me. I also walked into an Apple store with a secondhand 4s that was not getting great signal, and they replaced it on the spot. I'm far from the only one who has had experiences like this with Apple. I didn't leave them because of their customer service.

posted on 20 Nov 2012, 21:21 1

13. networkdood (Posts: 6308; Member since: 31 Mar 2010)


Apple better have great service as they are ripping their customer off by charging 100.00 more for 16GB of extra storage and an additional 100.00 more for an additional 32GB (64GB model) of storage.

posted on 20 Nov 2012, 20:45 1

12. chaoticrazor (Posts: 2347; Member since: 28 Aug 2012)


please stop the bs, google does these things for money and to give them a good image. in the end they dont give a crap about you or what you do etc

and why mention apple? why do you feel the need to mention apple in every post slating them.

in the end google and apple are aiming for the same. niether care about you

posted on 20 Nov 2012, 18:41 1

8. gallitoking (Posts: 4690; Member since: 17 May 2011)


The person had to sent numerous emails and be persistent. I give credit to the consumer not Google...

posted on 20 Nov 2012, 22:38 1

14. Sniggly (Posts: 7177; Member since: 05 Dec 2009)


There are many companies to whom you could send multiple emails and never get a free case, let alone a free new phone.

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