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Nokia petitioned to fix apps and notifications problems on Asha Platform handsets

Posted: , by Luis D.

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Nokia petitioned to fix apps and notifications problems on Asha Platform handsets

It looks like Nokia's Asha Platform handsets (starting with the Asha 501) haven't been holding up very well since their 2013 launch. Disgruntled Nokia Asha owner Antonio Papa has resorted to a petition to bring some very frustrating experiences with the popular "borderline smartphones" to Nokia's attention. 


While the company doesn't seem to be responsive to user complaints (there wouldn't have been a petition otherwise), the list of complaints is extensive. It begins with the simple fact that the pre-installed Facebook app won't even work out of the box - the user needs to install a Nokia-authorized version. After the fact, Facebook works, but push notifications are nowhere to be seen - they just aren't there. Sadly, it's not just Facebook - every app with Push Notifications, including Twitter and WhatsApp, don't deliver notifications on time, or at all.

 

Other users complain about the Nokia browser not working. It merely opens a blank page with no option to enter an URL. Users have to slide to a drop down meny, go to Google, and enter their web adresses from there. Another user restarted a Nokia 501 and somehow ended up with no browser whatsoever. And frankly, the Xpress Browser isn't available in the Asha Store. Well, at least there's Opera Mini.

 

If these complaints don't seem as serious as to justify raising a petition, it must be considered that all the aforementioned apps are advertised as bundled with the Asha smartphones. Therefore, they are expected to operate properly in their entirety. Considering the Asha Platform handsets are entry-level mobiles that cannot do much outside of calls, nostalgic java games, browsing, and social networking, it appears that at least half of their functionality is compromised in different ways.

 

source: Nokia Discussions , Petition

16 Comments
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posted on 18 Apr 2014, 10:03 3

1. mayur007 (Posts: 465; Member since: 10 Apr 2012)


Nokia never listens to customer
(specially cut copy paste option is missing) what i saw while using whats app there is a option to copy but there is no option to paste..

this is the good example..
and other reason everyone knows it

posted on 18 Apr 2014, 10:07 6

3. NokiaFTW (Posts: 2058; Member since: 24 Oct 2012)


You might be drunk. Nokia has the best customer care facilities around the world.

posted on 18 Apr 2014, 11:38 4

6. anirudhshirsat97 (Posts: 400; Member since: 24 May 2011)


Nope, i faced a lot of problems when i owned the N73 and an x6, Samsung is far better, atleast in India. I dont know about other countries though.

posted on 18 Apr 2014, 11:52 1

8. sgodsell (Posts: 1433; Member since: 16 Mar 2013)


Complaining about or to Nokia should really go to Microsoft now.

posted on 18 Apr 2014, 13:14 2

10. SeanContra (Posts: 74; Member since: 24 Mar 2014)


What part of India?
I'm from Kerala, and I've got nothing but good things to say about Nokia Customer Care/Service Centers. I've been to Nokia's about a dozen times for servicing friends', family's and even my own Nokia feature phones (since 2008) and they treat you nice and take real good care of your phones too.

My dad's Samsung phone was given to be checked at the AUTHORIZED SAMSUNG SERVICE CENTER and they told me to come back in 2 weeks. I did and I kept on going week after week only to be told to come the next week. I waited 3 FRIKKIN MONTHS. And the best part is that, they had NO IDEA where they kept it! I got so pissed, I started shouting at the guy behind the counter and the manager called me to his room and somehow fetched the phone from somewhere and gave it to me. It wasn't checked, wasn't worked on, NOTHING!
I talked to the other disgruntled customers waiting over there and I found out that I wasn't the only customer who was treated in this fashion. One guy said that he even sent an e-mail regarding the problem to the address in the official website only to get negative feedback from the Samsung officials. Thieving b@574rD5!

So, your argument is invalid. Samsung's after-sale-service is not that great "all over India" and Nokia's is not crappy "all over India".

If I sound pissed, rest assured that I'm not pissed at you, I'm just pissed at greedy jerks put in charge of running a company.

posted on 18 Apr 2014, 13:29 2

11. NokiaFTW (Posts: 2058; Member since: 24 Oct 2012)


I live in Mumbai and Nokia Care centers here are very good and respond quick.

posted on 19 Apr 2014, 09:05

15. The13thKing (banned) (Posts: 849; Member since: 26 Feb 2014)


1000% bro!

posted on 18 Apr 2014, 10:04

2. mobi_user (Posts: 118; Member since: 18 Jun 2013)


Nokia has turned into a thief company now. Still S**t and stealing innocent people money. A real shame.

posted on 18 Apr 2014, 11:29

4. sgodsell (Posts: 1433; Member since: 16 Mar 2013)


Well that's because Nokia's phone division is now owned by Microsoft. They only care about WP and Microsoft apps and services. Hey look at the 3 Nokia X smartphones that were released in February 2014. They run a forked version of Android that has no Google's apps or services, and only runs Microsoft's apps and services.

posted on 18 Apr 2014, 11:38 3

5. lyndon420 (Posts: 1785; Member since: 11 Jul 2012)


Yup...no self respecting Android user with a brain will adopt Nokia's current droid offerings.

posted on 18 Apr 2014, 13:38 1

12. SeanContra (Posts: 74; Member since: 24 Mar 2014)


I "guess" it isn't aimed at that demographic.
I'm "assuming" that Nokia's trying to appeal to feature phone users who're new to smartphones or wants to upgrade to smartphones, trying to bridge the gap, both within Nokia's product range (Ashas and Lumias) and the users (feature phone users and smartphone users).

Clearly, I'm spitballing hard here : ]

posted on 18 Apr 2014, 14:04

13. SeanContra (Posts: 74; Member since: 24 Mar 2014)


It's sad that Nokia's not giving much TLC to the Asha platform.
Sad, really. I had high hopes for it.

Microsoft caring more about WP is justified in that that's how they do business. They bought Nokia, so they can do whatever they want with it (assuming that the deal's finalized) That's how they work, I guess. If you think the company did you wrong, file a petition or take legal action against them. Again, it's sad.

Nokia X line of phones running a forked Android version is a bad thing to make and put into the market? Why?
Android was meant to be experimented and modified on (just like it was made from the Linux kernel... which is not owned by Google. Wow, who knew? : P) It's a very open and free world!
Google is putting their stuff on the market; you like it? Buy it.
Nokia did their take on it, you don't like it? Don't buy it.

posted on 19 Apr 2014, 18:52 1

16. elitewolverine (Posts: 2043; Member since: 28 Oct 2013)


sgodsell, the simple idea of android is what you are attacking when you make fun of nokia for not providing google.

Android is an open OS right? According to android users it is what makes the platform amazing! So amazing that amazon kindle even uses it too. Based on Linux which is so awesome...

By Androids inherent idea, it's soul being, is that it can be used by anyone.

But see, people like you have come to equate android with google, with the idea that Google is android, that you are now nothing without googles services.

Seems oddly familiar, seems like apple os....

What Nokia has done with android is what simply makes android great, it doesn't have google services? booohooo, do like the rest of the droid community, and mod it right? Or are you finally realizing that stock software makes a phone and not the 50k flashlight apps.

posted on 18 Apr 2014, 11:47 3

7. DontHateOnS60 (Posts: 863; Member since: 20 Apr 2009)


Did any of you numb nuts actually click over to the links?

Nobody except Antonio signed the petition (as of this writing), and while I can't read whatever language that is on the forums, Google translate doesn't seem to show that this is as big of a deal as its being made out to be.

Tell this guy to try this because it worked for someone else (courtesy of the forum):

My Nokia Asha was giving problems with push notifications after updating to version 14.0.4 of the software.

Asking the Facebook support page I was given this solution that worked for me.

Go to settings -> Apps in the background -> Disable all updates -> Wait at least 15 minutes -> Reactivate updates

posted on 18 Apr 2014, 11:56 1

9. AntonioPapa (Posts: 1; Member since: 18 Apr 2014)


Hello DontHateOnS60,
Thank you for your comment.

As for the solution you were given, iwas given it too. Sadly i can say that, if that works (as it happened for me) it works for few hours then push notifics never show up again.
This solution for other users didn't work even for few hours.

posted on 18 Apr 2014, 16:50 2

14. alumoyo (Posts: 237; Member since: 26 Aug 2013)


This is just a few customers who got faulty units and are now making it into a personal crusade. Six signatures on the petition - SIX! Seriously? There is nothing wrong with the platform - there are no more complaints here than what you would get with ANY OTHER PHONE - just visit GSMARENA's user comments section for any other phone - this is just unfair propaganda.

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