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Nexus 4 launch is a failure for Google Play

0. phoneArena 13 Nov 2012, 12:24 posted on

Fair warning: we tried to purchase a Nexus 4 from the Google Play Store when it went on sale today in the US, and were unable to purchase one, so there is a fair chance that this article will be a touch angry. That said, the Nexus 4 launch today was a complete failure for the Google Play Store...

This is a discussion for a news. To read the whole news, click here

posted on 13 Nov 2012, 13:23

47. remixfa (Posts: 14255; Member since: 19 Dec 2008)

I got the N4 16gig without an issue today. Made sure my google wallet had all the right info and have been tapping refresh like clockwork for hrs. I didnt even know it was supposed to go live at 12p EST. Just kept on clickin. It took me like 5 seconds to hit "purchase", click my address and CC on file and have it sent. Confirmation was instant in my email.

Talking to others it took up to 45 mins for a confirmation message to appear if you just let it sit there, so the key is patience I guess. As long as you dont refresh from the confirmation screen or back out of it, you dont lose your spot.. you just have to wait for the system to catch up.

That said I think the biggest failure was lack of preordering and lack of a refulfillment Q where we could all just pay for it and get it shipped as they become available. Without it, this mess is gonna happen mutliple times as phones come into stock and then are sold out again.

posted on 13 Nov 2012, 13:44

60. MichaelHeller (Posts: 2703; Member since: 26 May 2011)

I did the same thing, but after getting the phone in my shopping cart, and going through the checkout process, there was an error, the order was cancelled, and the phone disappeared. Worse, this happened more than once.

posted on 13 Nov 2012, 13:47

64. remixfa (Posts: 14255; Member since: 19 Dec 2008)

and THAT really sucks big time.

I just cant fathom why they dont have a preorder/waiting Q. This is gonna be a stupid recycling of this morning over and over again each time the phone comes back for sale and then gets sold out again otherwise.

Judging from others I've talked to, apparently I'm the only one where everything went according to plan on. Literally it was click click, confirmation email.

So how did you know it went on early? Did you see my G+ post this morning? lol

posted on 13 Nov 2012, 13:37

56. pandamaja (Posts: 16; Member since: 18 Oct 2011)

Verizon Note II has zero roms on XDA right now.

posted on 13 Nov 2012, 13:51

67. Nonono (Posts: 22; Member since: 26 Mar 2012)

Keep refreshing the page there are still some out there i ordered mine at 12:00PM mountain timejust a few minutes ago. I just kept refreshing the page and it said add to cart i clicked it ordered it and got my nexus 4 16gig SO HAPPY!!!

posted on 13 Nov 2012, 13:58

73. Lboogey6 (Posts: 281; Member since: 31 Jan 2012)

i would say the only drawback for this phone is sd card slot not being there especially for the 8gig... cloud storage is a great idea minus the layperson not knowing how to use it and even if they do cloud syncing eats up data when streaming first hand streaming music vs playing it from phone or sd card memory is a huge battery drain.plus when customers come in from one phone to the other that little black card holds all the info for them easy switch one of the reasons why the htc one s doesnt sell

posted on 13 Nov 2012, 14:05

75. thepreacher (Posts: 1; Member since: 13 Nov 2012)

The problem wasn't the infrastructure ( no company's infrastructure could have held up to the volume of traffic it was receiving )
Google are sell a high spec ( apart from its storage ) for at least half the price it should be.
effectively it the same as a fire sale which the infrastructure could probably have dealt with.
The real problem was the fact the after announcing it and its price Google didn't allow pre order immediately, instead it allowed every man and his dog to know about this offer and when it would start.
Whoever was responsible for that should be sack for not seeing that the very problem that happened would happen

posted on 13 Nov 2012, 14:09

77. gustavoace (Posts: 180; Member since: 13 Nov 2012)

And iPhonearena does it again....

Run out of stock and server issues are pretty normal for high number of access.... You'd probably be more pleased if you waited a week on a like to buy some old fashion piece of junk...

posted on 13 Nov 2012, 14:43 2

94. MichaelHeller (Posts: 2703; Member since: 26 May 2011)

Pretty sure an Apple fan wouldn't have put themselves through what I did today in an effort to buy a Nexus phone, but thanks for tossing your own bias my way!

posted on 13 Nov 2012, 15:01

104. xfire99 (Posts: 834; Member since: 14 Mar 2012)

So Apple server crash when IP4S released isnt a big failure and all the apples fans was happy about it?
At least Googles server didnt crashed out like Aplles server did and peoples can still have a chance to get thiers orders through.
Huge demands always means server problems and everyone already expected these kind of server problem, when all knew Nexus 4/10 will get released today.

posted on 13 Nov 2012, 15:22 1

113. MichaelHeller (Posts: 2703; Member since: 26 May 2011)

I'm just annoyed at every jackass who comments that this is iPhoneArena just because we point out when Google screws up.

posted on 13 Nov 2012, 17:07 1

131. gwuhua1984 (Posts: 1237; Member since: 06 Mar 2012)

I smiled when I saw this response. It's great!

posted on 13 Nov 2012, 14:19

83. MKeditor (Posts: 39; Member since: 10 Dec 2010)

I was one of the lucky ones who got an order in. I had been watching like a hawk starting last night. I just wish they had an option for overnight shipping.

posted on 13 Nov 2012, 15:12

108. bryancotton84 (Posts: 9; Member since: 10 May 2012)

I just bought my 16gb Nexus 4 at 243 Central time. They are NOT sold out, Im guessing they are making so many available every hour after release. Keep up the F5 guys, they are still there!

posted on 13 Nov 2012, 15:23

115. MichaelHeller (Posts: 2703; Member since: 26 May 2011)

They definitely aren't sold out, I just got one as well. Oddly, I switched to Firefox and for the first time, the phone didn't disappear from my cart. Something weird is happening with Chrome, I guess.

posted on 13 Nov 2012, 15:37

120. remixfa (Posts: 14255; Member since: 19 Dec 2008)

hey, happy endings. :)

Maybe it was just their order system crashing or something.

This mean your going to amend your story to "mostly failure" ? lol

posted on 13 Nov 2012, 15:42

121. MichaelHeller (Posts: 2703; Member since: 26 May 2011)

Nope. It's still a failure if it takes almost 5 hours, endless refreshes, a useless call to tech support, and myriad close calls where the item mysteriously disappears from the shopping cart.

posted on 13 Nov 2012, 16:07 1

122. remixfa (Posts: 14255; Member since: 19 Dec 2008)

Still better than waiting for 2 days in front of an iClone store. :)

posted on 13 Nov 2012, 16:30 2

126. MichaelHeller (Posts: 2703; Member since: 26 May 2011)

Comparisons are stupid. It was also better than being shot in the kneecap, but that doesn't make it any less of a bungle by Google.

posted on 13 Nov 2012, 23:00 1

153. denney (Posts: 98; Member since: 20 Oct 2011)

^great editors comment?

or GREATEST editors comment???

posted on 13 Nov 2012, 16:42

128. bakron1 (Posts: 1; Member since: 13 Nov 2012)

As for me, I am ALL DONE with Google, period. I have been a loyal Nexus user since the first Nexus S and I was so ready for the new Nexus 4 and these clueless idiots at Google have ruined it for me.

I wasted two hours of my time trying to buy a lousy phone from one of the worlds largest comapnies with the largest servers to boot and I had the phone in my basket and the system kicked me out for NO REASON.

I am a self employed business person myself and if I would have spent the time promotting this product like Google has for the last several weeks and when it can time to deliver it to my waiting customers and I coudld'nt, I would be OUT OF BUSINESS PERIOD.

I called the Google store the day before and they said the site owuld be open at 9:00 AM PST which is 12 noon my time and I was stunned to find that they jumped the gun and open it a half hour early.

As soo as I can get through to the Google play store, I am cancelling my account and I took the money I was going to buy the Nexus 4 with and bought an IPhone 5. One more loayal customer lost to the competion because you can't deliver. Sad

posted on 14 Nov 2012, 02:25

158. Doakie (Posts: 2009; Member since: 06 May 2009)

That is a lot of time invested typing your dissatisfaction. Kind of a waste of time. I'm sure I'm not the only one who says "See ya! No one cares!" I'm sure the Nexus 4 you would have bought will be bought by someone else. Plus if you really were a Nexus owner who knew the freedom of an open OS I don't think you could stand locked down iOS. Really you should just calm down because in the end you're just hurting yourself...

posted on 13 Nov 2012, 17:13 1

132. mydi.maus (unregistered)

Google sucks!!!!!!!!!!!

posted on 13 Nov 2012, 18:32 1

141. TROLL (banned) (Posts: 4851; Member since: 13 Apr 2012)

way much better than others... Looks like you don't like unrecompensed?

posted on 13 Nov 2012, 17:27

136. mydi.maus (unregistered)

nexus 4 suck

posted on 13 Nov 2012, 18:33 1

142. TROLL (banned) (Posts: 4851; Member since: 13 Apr 2012)

Only sucks for you, not for other's....

posted on 13 Nov 2012, 20:51

147. mydi.maus (unregistered)


posted on 13 Nov 2012, 18:06

137. RORYREVOLUTION (Posts: 3108; Member since: 12 Jan 2010)

This is why I never try to buy a product on RELEASE day, yet alone within the first few minutes of the device becoming available online! Nexus 4 has the latest specs, latest android software, and no carrier bs all at the reasonable price of 299-350 dollars, yes you should come to expect and understand there might be thousands of people trying to order it from ALL OVER THE WORLD at the EXACT same time and that will cause major server problems.

posted on 13 Nov 2012, 18:20 1

140. gwuhua1984 (Posts: 1237; Member since: 06 Mar 2012)

AGREED!! I never see the point of getting a product on release day. Be the first ones to get it? For what? Bragging rights? Sound pretty foolish to spend so much time to get something that will be available to everyone eventually. If it's like a Chrome or Diamond ultimate collectible version that comes with a big green giant Android that would do your house chores, then I'd understand...

posted on 13 Nov 2012, 23:11

155. remixfa (Posts: 14255; Member since: 19 Dec 2008)

I try not to order on release day. You get to get all the bugs and the least amount of accessories/specials.

I didnt really have the luxury of waiting a month since my trusty SGS1 took a death nap.

On the flip side been running my daughters WP7.5 phone. I forgot how nice it was.
If I ever get to a point where I no longer need the extra google integration or want to tinker, Windows Phone is prob where I'll go.

posted on 14 Nov 2012, 01:43

157. gwuhua1984 (Posts: 1237; Member since: 06 Mar 2012)

Yeah, I saw your posts regarding your need for a phone. For your case it's definitely understandable, you need a phone right away. I'm sure a good amount of people complaining about not being able to order the phone doesn't need to have the phone, but just simply want it right away.

posted on 14 Nov 2012, 08:07

163. remixfa (Posts: 14255; Member since: 19 Dec 2008)

Ive been holding out for quite a while for a superphone without much compromise. The timing for the N4 launch was quite well done for me anyways lol. It would have been perfect if it launched about 2 weeks ago, but hey close enough.

posted on 13 Nov 2012, 20:49

146. mydi.maus (unregistered)


posted on 13 Nov 2012, 20:55 1

148. BomberXL (Posts: 82; Member since: 17 Jan 2012)

very proffesional article guys (sarcasm)....No, but seriously, dont call Googles website a failure, because that bassically calls Google a failure, and we all know thats not true. Besides, running short on a product and having the website down due to the high demand isnt out of the ordinary. for you to make such a claim is way beyond me. I remember a certain update for a phone not too long back that when it had a system update, caused many phones to glitch out, freeze, brick, or fail at basic phone functions like using maps. I'd say at the end of the day, THAT is much more of a "fail" then a website crashing, yet you shun Google for the mistake. and you also say "...Granted, we tend to have a higher expectation from Google, given the company's reputation for uptime.." yes, Google is known for uptime, and when we do have the very unlikely event of them crashing, like this, you dont think for a moment and say, "well, it doesnt happen all the time, maybe we can cut them some slack." . no, your just like any other impatient person. you sir, are an ass.

posted on 14 Nov 2012, 15:37 1

164. MichaelHeller (Posts: 2703; Member since: 26 May 2011)

"dont call Googles website a failure, because that bassically calls Google a failure"

That is absolute BS. Even the best companies can and will screw up. Google is a great company, but it failed on this launch, and we're not in the business of making excuses for them.

The servers crashing IS NOT THE ISSUE as I said many times in the article. The failure was that the shopping cart on the Play Store was broken and there was no backup plan. There should have been a backup plan to let people get on an order queue or something like that.

And, quite obviously, you get a warning for calling me an ass. You would have been fine if it hadn't been for that last sentence.

posted on 13 Nov 2012, 20:56

149. Sakeem (Posts: 476; Member since: 05 Sep 2012)

Man....i can't understand all of this. A popular device went on sale today. The site became very overwhelmed by people trying to order it and people are acting like its the end of the world. How spoiled are we? Ridiculous statements all over this site. Incredible.

posted on 13 Nov 2012, 22:00

152. an4564 (Posts: 39; Member since: 17 Jul 2012)

hmm i wonder if this is caused by the amount of people all trying to buy the nexus 4 all at once causing the server to overload and crash. and i just checked the play store and both the models of the nexus 4 have been sold out. i didn't now think it would sell out at all. to me this is amazing. once it get restocked i will order mine

posted on 13 Nov 2012, 23:55 1

156. Shubham412302 (Posts: 431; Member since: 09 Nov 2011)

why its not available in other countries like india
ebay prices are very high

posted on 14 Nov 2012, 02:36

159. decalex (Posts: 2; Member since: 14 Nov 2012)

Sorry, but the article title reads as if the Nexus 4 launch was a fail.

posted on 14 Nov 2012, 15:38

165. MichaelHeller (Posts: 2703; Member since: 26 May 2011)

perhaps you missed the last three words of the title?

posted on 14 Nov 2012, 07:41

161. housry23 (Posts: 129; Member since: 03 Jun 2012)

I did get 2 Nexus 4"s, but it was not easy. My friend wanted one, but couldn't because he was in class during launch. So, I had my account open in Chrome and his in Firefox. When the launch went live I got a 16gb in my cart, clicked proveed, got to the confirmation page and chose my adress and clicked buy. A new windows popped up that was a processing window that said your order will complete momentarily. It froze on that page. I was sooooo mad. I was livid. I got an 8gb version in the cart for my friend, but when I clicked the proceed button, it would just freeze or crash and would never go through. It was a frustrating experience and I hated texting my friend to tell them that I failed to get one for him. At about 12:15pm, the site went back to the "notify" me instead of add to cart. I gave up for a few minutes, but started reading online that people were still able to get one and that they were not yet sold out. Another guy emailed me and told me he refreshed the page a lot and it finally went through, so I started refreshing and refreshing and refreshing. Every once in a while I would get an add to cart button and I would hit it only to be told there was a problem adding the item to my cart. Finally after about an hour of refreshing I got one to stick and was able to complete the ordering process for my 16gb Nexus 4. So, I logged into my buddies account and started the process again. Same thing. I would get an add to cart button, but would get an error after clicking. After about another hour, I was able to get his 8gb model in the cart and finish the checkout process. It was a long and drawn out process.

I agree with this article. I'm glad I got one, but should I really have to spend 2.5 hrs refreshing my browser over and over. Even if that is the case, there is no way I should have gotten all the way to the very last step, click buy only to have it freeze and lose my place in line. I was livid at the time. I feel bad for all of you that didn't get one and if Google let people go through the checkout with 5 in their cart, I would be even more angry. They should have limited it to 2 to begin with so more people can get one.

posted on 14 Nov 2012, 07:53

162. etudiant (Posts: 5; Member since: 14 Nov 2012)

Google is famous for its zillions of servers and massive bandwidth. To have a flagship product launch stutter as badly as this did is an embarrassment to the company.

A more market savvy firm might have expected that selling a first tier product for 40% below the price of current alternatives would generate substantial interest.
Google clearly underestimated the interest and was surprised.
Unfortunately, odds are that the product will remain in short supply. Samsung is demonstrating that a good Android phone will sell at a 30+mm/yr clip, which sizes the Nexus 4 opportunity. However, because LG lacks a supply chain comparable to Samsungs, it cannot deliver more than a fraction of that volume. Since no rational person will buy an unlocked Nexus 4 from anyone except Google if they can help it, the ongoing shortage will be most evident at the Google Playstore. That will be an enduring issue for Google that management should have foreseen.

posted on 14 Nov 2012, 21:52

166. sbwitte (Posts: 1; Member since: 14 Nov 2012)

Google has been extremely irritating in the launch of Nexus 4:
1. Not enough stock. This would be understandable except:
2. Poorly run website to sell this phone. I couldn't even leave a deposit to reserve a phone even though I was trying to buy one from the very beginning.
3. Website filled with errors. Google, REALLY? Of all companies, you were the last I expected to do this.
4. Make Apple look good.
5. Cause scalping like market prices increases for those of us who really wanted the phone. Some of us, (myself included) will simply be forced to go elsewhere.
6. No LTE? Samsung galaxy S3 is noted to be the best cell phone out there. Maybe it's time....

posted on 23 Nov 2012, 11:12

172. remixfa (Posts: 14255; Member since: 19 Dec 2008)

4) Apple's site goes down like clockwork for major launches.
5) supply is always constrained at launch for big products, you act like this is new.
6) LTE is only important if your on VZW's slow 3g service, otherwise its just advertising. I average 15mb/s real world speeds with Tmobile, which is not very far off from VZW's national LTE average. The N4 blows the american SGS3 out of the water in every category except the S3 has a slightly nicer camera.

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