Owners of the OG Motorola Moto G must update Motorola Update Services before they can receive Android 5.0
By clicking on "More Info," users will find out whether they have the latest version of Motorola Update Services on their first-gen Moto G. If this step is skipped by the device owner, the phone will be passed over for the Lollipop update. It all harkens back to Motorola's decision to move many of its core applications to the Google Play Store. This means that to prepare for the Lollipop update, those with the first-generation Moto G must go to the Google Play Store to download and install the latest version of Motorola Update Services.
The "More Info" link takes users to the Google Play Store where the application can be updated. We should point out that the message from Motorola hints that the update will arrive "in the upcoming weeks," which means that those with the first-generation Motorola Moto G may not have too long to wait before it finally arrives.
Motorola has been working hard getting Android 5.0 out to its current models. The only model where there could be a problem is the first-generation Motorola Moto X. It might seem strange that the one time high-end model can't be easily updated while the Motorola Moto E is being soak tested for Android 5.0.2. But that version of the Moto X uses an older Snapdragon chip making it harder for Motorola engineers to produce a stable version of Android 5.0 for the phone.