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Motorola offering $100 credit to 2011 customers whose phones won't see Jelly Bean

Posted: , by Scott H.

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Motorola offering $100 credit to 2011 customers whose phones won't see Jelly Bean
Today’s RAZR-studded Motorola press conference was meant not just as an introduction to three new devices, but also the launch of a “the new Motorola”. The presentation style was different, there was a live band to warm up the crowd (The Kin…a dig at Microsoft?), a new CEO (Dennis
Woodside) that was introduced by Eric Schmidt (Google’s Executive Chairman). But perhaps the most exciting difference on offer for consumers is the chance to pick up a ‘Benjamin.

No, Motorola won’t just mail you $100 in cash, but if you purchased a Motorola phone in 2011 and it doesn’t get updated to Jelly Bean (updates that supposedly will be rolling out shortly), Motorola will give you a $100 credit toward purchasing a newer Moto handset. This strikes us as a pretty big break with the past, when updates were treated like a state secret, and if your phone wasn’t supported for any reason you were simply out of luck. This feels like a very Google-inspired change, acknowledging that the software that runs you phone is as important to customers as the hardware it runs on.

There weren’t any other details released – they may not have even finalized the list of which devices can be satisfactorily updated to Android 4.1 – but at least you can rest assured that if you want to trade up a device that isn’t running the latest version of Android, Motorola will save you some scratch in the process. That sort of recognition of and remedy for past failings is something we’d like to see more of from all phone vendors, and if Motorola keeps it up they may regain some of the brand loyalty they’ve lost over the past couple of years.

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posted on 05 Sep 2012, 15:33 3

1. Sniggly (Posts: 6496; Member since: 05 Dec 2009)


I will just LOVE hearing Mxy continue to say that Motorola doesn't give a crap about its customers and just leaves them in the dust.

This is a good PR move from Motorola. I think Google's buyout was the best thing that ever happened to them.

posted on 05 Sep 2012, 19:20

15. DigitalMD (Posts: 226; Member since: 17 Feb 2010)


Let's see the details. I don't trust them at all. WE will see if it makes any impact. Motorola is still cow-towing to Verizon on locked boot loaders and installing root detectors. So I'm betting its nothing but a PR gimick

posted on 05 Sep 2012, 20:54

18. jroc74 (Posts: 4086; Member since: 30 Dec 2010)


edit....

posted on 07 Sep 2012, 09:46

28. Mxyzptlk (Posts: 2846; Member since: 21 Apr 2012)


Paying them a measly $100? You can get more than that off other sites like eBay or Craigslist.

Nothing has changed here sniggly.

posted on 05 Sep 2012, 15:46

2. Yankchef (Posts: 76; Member since: 03 Feb 2012)


alright well if my photon isnt going to get 4.1 then 100 bucks cheaper for the q might edge out the gsiii

posted on 05 Sep 2012, 16:12

4. Sniggly (Posts: 6496; Member since: 05 Dec 2009)


It's only going to apply to phones they plan on updating to JB in the first place.

posted on 05 Sep 2012, 22:53

23. Yankchef (Posts: 76; Member since: 03 Feb 2012)


heh? im saying i have the old photon so if it doesnt get jb then i qualify and would get 100 off the new photon?

posted on 05 Sep 2012, 23:07

25. Sniggly (Posts: 6496; Member since: 05 Dec 2009)


It's possible. There seems to be disagreement on the terms and conditions. The actual words of the exec were along the lines of anyone who got a Motorola phone released in 2011 would get a credit if they don't update that phone to JB, because for some phones a JB update would screw up the phone too much.

However, it's possible it only applies to Verizon phones, because he was talking about the credit applying to the phones they released today.

If that's the case, then it's still kinda good news, because it means your Photon will probably get JB. See, the 2011 phones on Verizon that probably won't get JB (since they're not getting ICS) are the X2 and Droid 3, which each have only 512 megs of RAM. The Photon and its older sister the Atrix each have a full gig, however. The Razr and Razr Maxx are pretty much shoo ins to get JB, while the Bionic, being a closer twin to the Atrix and Photon, is a "possible."

We'll have to wait and see. Even if the deal is limited to the X2 and Droid 3 it's still a good deal, better than anyone else is offering for their 2011 phones. I hope like you that they're extending the offer to phones on other carriers though, because that means that my Atrix is either eligible for official JB or I'll get 100 dollars for an Atrix HD when my upgrade comes in February.

posted on 06 Sep 2012, 01:25

26. Droid_X_Doug (Posts: 5290; Member since: 22 Dec 2010)


I suspect the $100 credit will apply to the purchase of a new Moto phone on VZW IF you bought a Moto phone in 2011 that doesn't get upgraded to JB. I wonder how that is going to impact my OG RAZR? It is presently running ICS. It appears to have the specs to run JB. Will it get the upgrade? Or the $100 credit?

posted on 06 Sep 2012, 05:17

27. Yankchef (Posts: 76; Member since: 03 Feb 2012)


Yea well judging by how fast the process has been... I mean im scheduled to get ics in quarter 4... which will be almost half a year after JELLYBEAN was released. I like moto but this is nonsense might have to go nexus

posted on 05 Sep 2012, 15:59

3. jopancy (Posts: 55; Member since: 25 Apr 2012)


Jack: Hello Moto, my phone ain't getting updated to jelly Bean?
Moto: yep.
Jack: that sucks, since i bought it last year.
Moto: Emmm... ok, see here, take this $100 and buy yourself a Jelly Bean!

posted on 05 Sep 2012, 16:52

5. dragonscourgex (Posts: 307; Member since: 16 Jan 2012)


Very good move by Moto. I have been very please with my Droid Razr since I got it. I have really no complaints about build quality or how the phone function. I will be keeping Moto in mind when it's time for me to upgrade again.

posted on 05 Sep 2012, 17:01 1

6. gallitoking (Posts: 4630; Member since: 17 May 2011)


I bought my Dx in Jan 2011 .. I just might...

posted on 05 Sep 2012, 17:02

7. Sniggly (Posts: 6496; Member since: 05 Dec 2009)


Um, Gallito, it's only for devices that Moto will be promising a JB update to.

Jan of 2011 though, eh? You should be eligible for an upgrade this month. What are you thinking of getting?

posted on 05 Sep 2012, 17:46

11. gallitoking (Posts: 4630; Member since: 17 May 2011)


I thought it was for devices not promise JB... well I opened a new line last year when I got the iphone 4S and kept the other line for my girl but she is either waiting for the iphone5 to be pretty like me..lol inside joke.. but these maxxx Hd doesn't look bad either..

"$100 credit to anyone who bought a Moto phone in 2011 that doesn't get updated to Jelly Bean..." not a moto device released on 2011 so my DX should qualify

posted on 05 Sep 2012, 18:08

12. Sniggly (Posts: 6496; Member since: 05 Dec 2009)


The way the exec worded it during the news conference is any phone released in 2011. I'm sure there will be clarification on this matter, but I think it's unfair to expect a 100 dollar credit for a phone that was released two years before JB was. If you get it, that's awesome, but I wouldn't expect it.

posted on 05 Sep 2012, 18:34

13. gallitoking (Posts: 4630; Member since: 17 May 2011)


true.. but I found a guy that will let me update without removing my unlimited data.. to me thats a better deal..

posted on 05 Sep 2012, 18:42

14. Sniggly (Posts: 6496; Member since: 05 Dec 2009)


What guy is that?

The only way you upgrade without losing unlimited data is by buying the device either at full retail or from another source than Verizon and activating it as a "customer owned" phone.

posted on 05 Sep 2012, 21:24

19. frazier2127 (Posts: 3; Member since: 08 Mar 2012)


there is actually another way to keep unlimited data if you are on a family plan

posted on 05 Sep 2012, 21:52

22. Sniggly (Posts: 6496; Member since: 05 Dec 2009)


Yeah, if you decide to be a douchebag and steal someone else's upgrade and kill their unlimited data.

posted on 05 Sep 2012, 23:02

24. gallitoking (Posts: 4630; Member since: 17 May 2011)


well let me see if I can keep it jejejej

posted on 05 Sep 2012, 17:04

8. antmiu2 (Posts: 167; Member since: 19 Jun 2011)


Atrix?

posted on 05 Sep 2012, 17:06

9. Sniggly (Posts: 6496; Member since: 05 Dec 2009)


That's what I'm wondering. It'd be awesome if they promised an official update for the original Atrix, even though mine is already running it.

posted on 05 Sep 2012, 17:35

10. Sniggly (Posts: 6496; Member since: 05 Dec 2009)


Actually, I stand corrected. The credit will apply to ANY 2011 launched Motorola device which they won't be updating. This will include the Droid X2 and Droid 3. Possibly also the Atrix, Photon, and Atrix 2.

Damn, this deal just sounds sweeter all the time.

posted on 05 Sep 2012, 19:44 1

17. DigitalMD (Posts: 226; Member since: 17 Feb 2010)


Oh ,gee thanks MOTO> I got a X2 in Dec. 2011 and you dropped support for it 5 months later, so now I can buy another Moto from Verizon for $650 and you will give me $100 . But woop. you screwed me once, never again..........

posted on 05 Sep 2012, 21:51

21. Sniggly (Posts: 6496; Member since: 05 Dec 2009)


You got an X2 in December of 2011? Why the hell would you do that when the Bionic and Razr were both available?

And I'm sure that Motorola will allow you to wait till you're eligible for an upgrade, so really you could get a Razr M, which is 100 on contract, for free.

But seriously? An X2 in that time frame?

posted on 07 Sep 2012, 09:48

29. Mxyzptlk (Posts: 2846; Member since: 21 Apr 2012)


Thats Motorola for you.

posted on 05 Sep 2012, 19:31

16. InspectorGadget80 (Posts: 5670; Member since: 26 Mar 2011)


Looks like I'm done with Motorola here i come XPERIA T.

posted on 05 Sep 2012, 21:41

20. cheeseycheeser (Posts: 338; Member since: 24 Mar 2011)


How about ICS for Bionic....
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