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Motorola explains why it won't update the Motorola DROID 3 and the Motorola DROID X2 to Android 4.0

Motorola explains why it won't update the Motorola DROID 3 and the Motorola DROID X2 to Android 4.0
The Motorola DROID X2 was launched exactly one year ago Saturday. The Motrorola DROID 3 was launched even later. Despite both of these models being a year old or less, Motorola's updated Android 4.0 update schedule infers that both of these handsets will not be receiving Ice Cream Sandwich. Some have theorized that the 512MB of RAM in each unit was the reason for the omission, but the manufacturer has a different explanation. In a statement, Motorola says that if Android 4.0 can't make a specific Motorola device better, it is unable to update that device.
"You may be wondering why all devices aren’t being upgraded to Android 4.0 (Ice Cream Sandwich). Here’s the deal. We work very closely with Google and cell phone carriers for every software update. And, obviously we want the new release to improve our devices. If we determine that can’t be done—well then, we’re not able to upgrade that particular device."-Motorola
Launched one year ago today, the Motorola DROID X2

Launched one year ago today, the Motorola DROID X2

Of course, that statement won't really placate owners of either phone. And despite the statement from Motorola, if a phone doesn't improve with the latest OS update, it probably means that there is something in the specs that just doesn't cut it. In this case, the common denominator appears to be the lack of 1GB of RAM on both phones. And that is a shame considering the young age of both handsets.

source: Motorola via AndroidCentral

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posted on 19 May 2012, 12:10 7

1. hoevito (Posts: 8; Member since: 18 Apr 2012)


If the Htc Sensation can get it with 768mb of RAM, a bloated overlay in Sense 3.6, AND a generally inferior processor in the S3, then I call Motorola's BS...

posted on 19 May 2012, 13:04 7

10. jellytime (Posts: 135; Member since: 05 Dec 2011)


Don't forget that sony also is updating their all their devices
which has 512 mb ram.
Hell my xperia play has 87 mb of ram and only 4 programs are running on the background
:Advanced task killer pro
:Swiftkey x
:Soundcloud
:Music

posted on 19 May 2012, 15:00 5

33. mio15 (Posts: 27; Member since: 21 Mar 2011)


no offens but...

Android System is designed to run apps in "backround". to simplify things here. task killer is contra productive to this system of managing app/runtimes.

http://lifehacker.com/5650894/android-task-killers-explained-what-they-do-and-why-you-shouldnt-use-them

just saying ;)

for more info try google

greetings

posted on 20 May 2012, 17:31

60. mas11 (Posts: 1026; Member since: 30 Mar 2012)


I couldn't agree more with you. It probably uses more power opening and closing these apps than just letting Android manage them.

posted on 19 May 2012, 14:05 2

24. Droid_X_Doug (Posts: 5530; Member since: 22 Dec 2010)


This is the problem with not providing specifics about how/why ICS won't 'improve' the users experience. It just fuels the frenzy. Moto could have nipped this in the bud.

posted on 19 May 2012, 17:19

44. phitch (Posts: 214; Member since: 06 Mar 2012)


HTC didn't use a chip that the developer decided to stop supporting less than 6 months after it was deployed in smartphones. WAY TO GO NVIDIA!

posted on 19 May 2012, 22:05 2

52. poddey (Posts: 75; Member since: 22 Mar 2012)


It is total BS. Motorola haven't provided any specifics because the real answer is it was most probably a decision based on dollars - i.e. they didn't make enough money selling these handsets to justify spending more money on developing an upgrade to ICS.

It seems Motorola thinks that they can make their way back to profitability by releasing a new flagship with slightly better specs every couple of months. Whether they realised it or not at the time, they have released way too many devices for their budget or software development team to be able to develop a firmware upgrade for each one for every country each one is being sold in. Does Motorola really think that customers who they've left behind without an upgrade are going to buy the next best Motorola phone or that their reputation would not be tarnished?

I get it that it doesn't really make sense for Motorola to provide an upgrade to pure ICS on a phone they sold with their Motoblur customisations (because the majority of customers won't root their phones and install custom ROMS). However I find it hard to believe that ICS with their latest Motoblur build wouldn't fit or run well on these handsets when their latest version of Motoblur basically looks like pure ICS anyway.

If Nvidia are partly to blame (because the Droid X2 runs their dual core Tegra 2 chip) then shame on Nvidia because Qualcomm are still supporting their SINGLE core S2 chips (Sony are upgrading their ENTIRE 2011 line up of Xperia phones and all of them run the S2 chip).

posted on 19 May 2012, 12:18 4

2. hybrid06339 (Posts: 23; Member since: 16 May 2012)


Utter BS from Moto. I have a DX running AOKP build of ICS and it runs just fine. Moto should come out and say that they won't support anything past a year old and allow users to unlock those devices easily so that they can be updated with a custom ROM.

posted on 19 May 2012, 13:05 2

11. theBankRobber (Posts: 645; Member since: 22 Sep 2011)


Both the Atrix and Photon can have there boot loaders unlocked easy and still both are getting ICS.

posted on 19 May 2012, 18:02

45. Tatperson (Posts: 58; Member since: 21 Oct 2011)


But according to XDA, Motorola is giving an update with 2.3.6 for both the photon and the Atrix which will further lock down their bootloaders and even make it impossible to flash SBFs.

posted on 19 May 2012, 22:52

53. theBankRobber (Posts: 645; Member since: 22 Sep 2011)


I was just in the recent soak test for my Photon 4G. I can not confirm the ( can't unlocked the boot loader again method) but can say the update was a BUST. Only thing good was the 1080p video recording.

posted on 19 May 2012, 12:24 5

3. CharlieAtInfinity (Posts: 253; Member since: 10 Apr 2012)


even my arc s with 512 MB ram got ICS... geeze Motorola!! :/ disappointing to hear!!

posted on 19 May 2012, 13:57 4

22. sasa3342 (Posts: 1; Member since: 19 May 2012)


I have Xperia neo V with ICS, believe me, every 30 min i get "Application is not responding, would you like to close it?".
Xperia neo V + ICS = FAIL! Sony is using ICS update for marketing purposes only. ICS was made for dual core processor and 1GB RAM. Motorola is right.

posted on 19 May 2012, 14:58 3

32. adjou (Posts: 102; Member since: 06 Jul 2010)


That's why Sony said clearly upgrading to ICS can affect the performance of the handset. And that's why they clearly stated that ICS is optional.

They know ICS won't do the handset any better, but they gave the user the choice to choose.

You should read next time you upgrade...

posted on 19 May 2012, 15:00

34. Zayuh24 (Posts: 148; Member since: 21 Nov 2011)


There are a few factors involved:

1. How long do you have the phone on before you restart it? The longer ANY system runs, the more it uses it's RAM and tries to close programs to ease the load.

2. Are the force-closing apps even updated to support ICS? I read a lot of the "Update Logs" and some still only support Honeycomb at best. It takes a lot longer for devs to jump from Gingerbread to ICS because every app runs differently on different devices. No if, ands, or buts.

3. Maybe it really is Sony's fault, but that doesn't mean you CAN'T fix it. Check some of the Android forums online and see if you're the only one having the problem. It could be a faulty app that's constantly running in the background and eating your RAM or it could be a misspelled word in Sony's rendition of the source code lol.

posted on 19 May 2012, 17:02 2

42. CharlieAtInfinity (Posts: 253; Member since: 10 Apr 2012)


dude, just disable facebook inside xperia and few other apps, its working great on my arc S

posted on 19 May 2012, 12:35 2

4. wp74ver (banned) (Posts: 62; Member since: 10 May 2012)


That's has to suck , you go buy a phone and didn't even get one update lol welcome to android a.k.a fragmentation king lol.

posted on 19 May 2012, 12:38 5

6. biophone (Posts: 1893; Member since: 15 Jun 2011)


Your misusing the term fragmentation. This is a serious problem and even fustrates casual users but its not fragmentation.

posted on 19 May 2012, 12:57 8

7. eDiesel (Posts: 141; Member since: 17 Mar 2012)


What are you talking about????.
Current windows phone handsets won't even get wp8 so you have no room to talk.

posted on 19 May 2012, 13:07 7

13. theBankRobber (Posts: 645; Member since: 22 Sep 2011)


Haha WP6 didn't get 7 and wp7 won't get 8, and this guy talks about fragmentation. Lol dude so true

posted on 19 May 2012, 13:25 1

17. Lucas777 (Posts: 2121; Member since: 06 Jan 2011)


that has actually not been confirmed i beleive.. there are rumors that is is true and that it isnt true

but as for the droid, this makes little sense as they google should be making sure their own products get the updates... i mean they practically own moto now so it shouldnt be to hard to get some cohesion

posted on 19 May 2012, 13:50 1

19. kshell1 (Posts: 1143; Member since: 05 Oct 2011)


The phones aren't their products, the OS is thats as far as it goes. They have 0 control of any device unless its a nexus device. All they do is make the stock OS and let out source codes.

posted on 19 May 2012, 14:20 1

26. threed61 (Posts: 123; Member since: 27 May 2011)


As of today, Google does own Motorola, and should assume responsibility for all Moto phones. Motorola has always hated to update anything, even bug/security fixes, hopefully this changes under new management.

posted on 19 May 2012, 14:27 1

27. kshell1 (Posts: 1143; Member since: 05 Oct 2011)


They also said they wouldn't interfere with Motorola's products or use them as sole android manufacturer just doing it for the patents.

posted on 19 May 2012, 14:30 2

29. Droid_X_Doug (Posts: 5530; Member since: 22 Dec 2010)


Not meaning to be pedantic, but - Google just received approval from the China ministry to proceed with the acquisition of Moto. Until Google managers are in place at Moto, Google isn't really calling the shots. Soon, but not quite yet.

posted on 19 May 2012, 16:57 2

40. chadrick0814 (Posts: 208; Member since: 23 Nov 2011)


That's a good point. Your title is also a good point. WP 7 phones will be running WP 7 forever and will never get WP 8. Welcome to WP!

posted on 19 May 2012, 12:35 3

5. biophone (Posts: 1893; Member since: 15 Jun 2011)


These phones can handle ICS that isn't the reason they aren't getting ICS. Neither is the fact that it won't improve the phone (it would). Its not getting ICS because these phones weren't sold in high volume and where mid-tier devices. When you release a bunch of devices some of them most likely won't be supported.

These phones could use ICS though so a big disapointment. The dual cores aren't talken advantage of in gingerbread so ICS would really help the performance of the phone.

posted on 19 May 2012, 12:58 1

8. marions (Posts: 13; Member since: 19 May 2012)


This utter and complete bs from Motorola. A prior poster is correct by saying these phones (X2) were not sold in high enough volume to comply with their "promised" 18 month update policy on their new phones. Not to mention their locked bootloaders. This will be my last Motorola product period. If it requires going back to Apple to get updates and reliability, then so be it. By Motorola!

posted on 19 May 2012, 12:58

9. kingjr243 (Posts: 31; Member since: 06 Jun 2011)


any word on the bionic

posted on 19 May 2012, 13:50

20. kshell1 (Posts: 1143; Member since: 05 Oct 2011)


Q3 2012

posted on 19 May 2012, 13:06

12. TreyTreyTaylor (Posts: 296; Member since: 21 Dec 2010)


Its a damn shame. Sometimes its really better to wait for the next big thing. The X2 and D3 were terrible successors to their predecessors. As a ex Droid X user(lol), I know all to well how Motorola straight up disrespects their customers. Not to say that any of these companies sincerely care about their customers. But I got really tired of bootstrapping recovery, and not being able to change my kernel. From day one with my Galaxy Nexus, the boot loader was unlocked, it was rooted and had a custom rom. I may never get another Motorola again. Not that they're bad, its just that I hack a lot, and the Nexus has got me turned out lol.

posted on 20 May 2012, 19:26

62. doubleD (Posts: 78; Member since: 13 Dec 2010)


"...D3 were terrible successors to their predecessors"

Obviously you didn't own/use a D2 and D3. That statement couldn't be further from the truth.

The D3 improved upon the D2 in every way. Among other things, the dual core processor all but eliminated any lag on the D3, which was a huge issue on the D2. Also, the newly designed keyboard was a huge improvement. This along with everything else made the D3 the best phone I've ever owned.

posted on 19 May 2012, 13:10 4

14. Bluesky02 (Posts: 1439; Member since: 05 Dec 2011)


What Moto means
"You want ICS? Buy our new phones"

posted on 19 May 2012, 13:19

16. Sinaps (Posts: 60; Member since: 27 Jul 2010)


yup :(

posted on 19 May 2012, 13:19

15. Sinaps (Posts: 60; Member since: 27 Jul 2010)


Just saying the freaking truth motorola, dont need this bullcrap. My Droid X2 is pissed.

posted on 19 May 2012, 13:28

18. rg987 (Posts: 130; Member since: 29 Dec 2011)


Motorola sucks

posted on 19 May 2012, 13:56 2

21. RamyRamz69 (Posts: 390; Member since: 12 Dec 2011)


My Arc S runs perfectly with 512 MB of RAM and a single 1.4 GHZ core...

I think Sony is the only company that actually gives a damn about it's customers. Not LG, Samsung, HTC or Motorola are updating atleast half of their devices to ICS.

Samsung is just updating S2 and the Note. They didn't even mention when is the Galaxy R going to get the update...

LG is updating the Optimus 2X and their USA phones, at like 2013

Moto is just updating the Razr/Maxx and Bionic

Htc is upgrading all the Sensations and a couple of other phones which is good to be honest.

posted on 19 May 2012, 13:59

23. tha.fox (Posts: 100; Member since: 30 Nov 2011)


honestly anyone who was stupid enough to buy the x2 or droid 3 aftet the 4g tbolt charge and revolution were already out then thats their bad.

posted on 19 May 2012, 14:06 4

25. kshell1 (Posts: 1143; Member since: 05 Oct 2011)


the x2 and droid 3 were superior phones except the exclusion of LTE

posted on 19 May 2012, 14:27

28. ceepyou (Posts: 33; Member since: 10 Apr 2012)


Maybe it is more like, "...we want the new release to improve our devices. If we determine that with Moto Blur that can't be done - well then, we're not able to upgrade that particular device." I definitely agree that something is holding this up, but maybe 512MB of RAM and Moto Blur are not a good combo on ICS and Motorola is not about to update an iconic device like a DROID without the Blur UI on it.

Or maybe as much as Google said they would let Motorola run independently, they won't let Motorola push out those updates in fear of the user experience being tarnished and slowed, thus making the whole Google/Motorola relationship seem sloppy. What I mean is, in case there are any problems, this keeps the some from saying that since Motorola is owned by the manufacturer of the OS, this could have been prevented by Google. Something just didn't go right to keep them from proceeding with the update but we probably won't get a 100% straight up answer.

posted on 19 May 2012, 16:19

37. wp74ver (banned) (Posts: 62; Member since: 10 May 2012)


Poor android customers, I put my d!ck on the line ,I will get windows 8 on my lumia 900.

posted on 19 May 2012, 17:05 4

43. wassup (Posts: 565; Member since: 23 Jun 2011)


Stop trying to justify your purchase, how do you know if the Lumia 900 will get WP8? the WM6 devices never got WP7, so what makes you so sure?
Besides, The D3 and DX2, are better on gingerbread than WP7 on your Lumia.

posted on 20 May 2012, 08:32

56. snowgator (Posts: 3187; Member since: 19 Jan 2011)


No, Windows Mobile did not get Windows Phone. 2 Totally different OS's. But what your posts omit is that EVERY WP7 device got the Nodo update and the Mango update- so 2 OS upgrades on every device.

And yes, there was one blogger who said that WP 7.5 will not get WP 8.0 which every anti-Windows OS poster has grabbed onto like it was announced by Microsoft itself. Meanwhile, app developers, Nokia devlopers, and other bloggers state at least all 2nd Gen devices will get it. So the the Nokia Lumina series, all three Samsung Focus series (except the original), the Titan series from HTC, and the Mango ZTE and Fujitsu devices SHOULD get it. No, I do not have any more confirmation than any other person. But I just believe it goes in line with what Microsoft wants to do, and they only really have to deal with a handful of devices and a few carriers.

All that doesn't change the fact both the Droid 3 (which I would have bought had I gone to Verizon, as I was unimpressed with the HTC Trophy) and the X2 were great performing devices, and both should get ICS.

posted on 19 May 2012, 14:51 2

30. mio15 (Posts: 27; Member since: 21 Mar 2011)


Nothing can suprise me anymore. I get it, that not every device will run 4.x flawlessly. but if companys are concerned that users won´t like the work flow on specific hardware, they could at least offer a "beta" or an optional update. i know xda is something different than motorola, lg etc. but if "some guys" can make 4.x run on an Xperia X8 (600mhz) with pretty ok system speed i highly doubt that newer devices cant run it.

i bet most users care about what 4.0 offers in features (updated gapps) than hoping for a "lag free" experience. but companys think its the other way around.

nevertheless... upgrade or not. it is absurd how long it takes for some devices to update (LG, Moto). Sony (in opinion) are the ones who care the most for their users to get ICS. then HTC then nothing... than samsung... an at the end lg, moto. (only to name the BIG) Huawei also does an ok job. but they have less devices (in EU/US)

posted on 19 May 2012, 14:56

31. nd4spd1919 (Posts: 1; Member since: 19 May 2012)


This is utter bulls**t and Motorola knows it. A rooted Droid 3 can run ICS just fine. Motorola just wants you to drop your new phone for a newer phone. I got my 3 in December, and have been waiting for a update announcement since then. See that I buy from Motorola again. I'm going to go root my phone right now. Screw you.

posted on 19 May 2012, 15:06 2

35. RORYREVOLUTION (Posts: 2927; Member since: 12 Jan 2010)


Droid X2 was a crappy device but the D3 was really good. Despite both having the same dual core processor(i think) and the same amount of RAM. The Droid 3 was WAY more responsive and WAY less laggy and WAY less of a bug fest that the DROID X2 was.

DROIDX2 was a complete and utter mistake, device should have never came out. But Verizon wanted to be the first to offer a dual core handset in the US(again I think thats why they released it so quickly)

I also think it has to do with priority. Both handsets are 3G only devices and Verizon is obvious and clear and very blunt that they will crap all over their 3G only devices and not care whatsoever about them. Better get a 4G LTE device while you can if you are grandfathered in and only have a 3G device.

posted on 19 May 2012, 17:02 1

41. phitch (Posts: 214; Member since: 06 Mar 2012)


It wasn't the first dual core handset in the US. The G2x from T-Mobile was, also, the D3 uses an TI-Omap, the X2 uses the same chip in the G2x. Nvidia stopped supporting that version (Harmony) of the Tegra 2 chip. To get support companies have to pay for premium support and you can guarantee that since the moment the harmony is updated someone will reverse engineer it on which ever device it is updated to support ICS, that Nvidia is going to charge out the nose for the updated source code.

posted on 20 May 2012, 02:50 2

55. KingKurogiii (Posts: 5540; Member since: 23 Oct 2011)


the X2 used a Tegra II, the 3 used an OMAP4 so yeah, the Droid 3 was a good bit more powerful.

posted on 19 May 2012, 15:11 1

36. nnaatthhaannx2 (Posts: 820; Member since: 19 Oct 2011)


I think Moto needs to work on the RAM managment on their phones because the LOWEST I've ever gotten my phone's RAM down to was around 500MB... that's pretty bad moto. On top of that, there's no way to get rid of MOG, which uses 17!

No me gusta.
-Droid Razr Maxx

posted on 19 May 2012, 16:44 1

38. Murfpass (Posts: 23; Member since: 23 Aug 2011)


One of the many reasons I won't ever buy a Motorola

posted on 20 May 2012, 08:39 1

57. snowgator (Posts: 3187; Member since: 19 Jan 2011)


Moto is not the only handset maker guilty of this. It does seem they get bashed more about it. While I am sure the GS2 should get ICS, I thing Samsung is the worst, and they are the biggest Android maker in the world. LG doesn't seem to update anything.

Actually, I think all manufacturers are doing better with roadmaps and updates to ICS than they have with any other iteration in Androids history. It just seems these too were not succesful enough to warrent the upgrade.

posted on 19 May 2012, 16:56 1

39. phitch (Posts: 214; Member since: 06 Mar 2012)


What is comes down to is this: The Droid X2 can't be updated because it uses a Tegra Harmony Chip. Nvidia stopped supporting these chips and will not release updated code for ICS support on them, unless the manufacturer decides to pay out the ass. It just isn't worth it. The Droid 3 came out around the same time, so if one gets it and the other doesn't you are looking at a lot of backlash and possibly people demanding a phone switch from one to the other -- since they are essentially the same exact phone.

So if you want to be angry with someone -- go to Nvidia and tell them to give proper support to the devices that used their chips.

posted on 19 May 2012, 18:23

46. marions (Posts: 13; Member since: 19 May 2012)


Motorola shouldn't push out phones knowing they won't update them. It will be much easier to not even worry with them any more and just not buy their products. Way easier!

posted on 19 May 2012, 18:37

47. un1ocked (Posts: 2; Member since: 19 May 2012)


if moto said this:
xoom wifi (nvidia tegra2 / 1gb ram) + ics = ok
photon4g (nvidia tegra2 / 1gb ram) + ics + blur = ok
droid-x2 (nvidia tegra2 / 512mb ram) + ics + blur = not ok

i'm sure that: droid-x2 + ics = ok, because
nexus-s-4g (512mb ram) + ics = OK

so... just give us PURE ics,
we don't need your motoblur, which takes time/resources to develop

posted on 19 May 2012, 18:41

48. DigitalMD (Posts: 226; Member since: 17 Feb 2010)


Of course its all BS. The extend of Motorola's testing for these devices amounts to "does this make us money........... no, well then it's not compatible.

posted on 19 May 2012, 20:01

49. un1ocked (Posts: 2; Member since: 19 May 2012)


i wish i could install motoblur optionally,
so, enjoy google ics while waiting for motoblur being released

posted on 19 May 2012, 20:44

50. Fuego84 (Posts: 259; Member since: 13 May 2012)


New phone + new android OS = new sales on the current devices. They don't want to upgrade the old handsets they rather have the people buy new phones.

posted on 19 May 2012, 21:00

51. raymond513 (Posts: 12; Member since: 15 Jun 2011)


That's convenient timing Motorola. The first public release of ICS for the Droid x2 just dropped and it works great.

posted on 20 May 2012, 00:47

54. amazinghorse (Posts: 38; Member since: 14 Dec 2009)


Gingerbread on both the Droid X and Droid Incredible have been super poopy. I am super ok with Moto saying "Um, ya. We can't make this work to a satisfactory level....so ya...we're not gonna do it."

posted on 20 May 2012, 13:59

58. Mxyzptlk (Posts: 3224; Member since: 21 Apr 2012)


Excuses, excuses. Typical Motorola bullcrap. Flipping off and alienating their fanbase.

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