Microsoft to pay AT&T reps $200 million in the U.S. to recommend Windows Phone models
0. phoneArena 26 Jan 2012, 12:51 posted on
Microsoft is planning on spending as much as $200 million in the States alone, to pay AT&T reps who get a customer to buy a Windows Phone handset; the Redmond based tech giant will pay $10 to $15 for each Windows Phone unit sold as a result of friendly persuasion...
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51. JeffdaBeat (unregistered)
I dunno dude. This is the biggest reason why I will never walk into another cell phone store to buy a phone. This goes with sales in general, but especially cell phones. They aren't offering products that are going to work best for consumers, but instead offering what's going to make them the most money. I think most nerds order online anyway, but especially because of crap like this.
86. monsieurturtle (Posts: 4; Member since: 03 Apr 2012)
Arguably many people don't actually know what works best for them, and that's why the attendants are there. It goes both ways.
I recall my dad talking about getting a smartphone on T-mobile, and I tried to guide him in the right direction (at the time, this was the Sensation 4G). Unfortunately, he thought he would need a physical keyboard, so he got the Samsung Gravity (which, amazingly, cost him as much as the Sensation would have).
I was shaking my head, because as I expected, he warmed up to the software keyboard in no time, and went with an inferior device.
My experience has shown me some pushy salesmen, but also many who seem to be giving honest opinions/recommendations, though sometimes uninformed.
2. drahmad (Posts: 480; Member since: 20 Aug 2011)
thats what i wanted. i am in love with wp and i want to see it rising
9. anywherehome (Posts: 971; Member since: 13 Dec 2011)
please, do you have mass storage=old just FAT32 just because of Microsoft? :)
at least we have mass storage but just FAT32.....it is a pity that Linux hasn't been more aggressive....because its been free
67. drahmad (Posts: 480; Member since: 20 Aug 2011)
250 million dollars a quarter. now go take your pill.
3. joeymk (Posts: 101; Member since: 26 Jan 2012)
This is the ONLY way to show to ppl that Windows Phone is very good operating system.
87. monsieurturtle (Posts: 4; Member since: 03 Apr 2012)
It seems that the influence of marketing escapes you.
You seem to be unaware of how carrier stores push phones (read: they offer commission bonuses to employees for certain models).
A cell store will have 30-40 phone models on display. Most share 80-90% of the same capabilities, and most users couldn't care less what they get as long as they get the gist of the smartphone experience.
4. anywherehome (Posts: 971; Member since: 13 Dec 2011)
MS is loosing money from WP now and then........and always will because they don't have background like Google=money from advertisement
MS=just money from Windows + Office so he will always loose money...their web money are always in red
6. drahmad (Posts: 480; Member since: 20 Aug 2011)
so what? go and play with your android toy which are being pushed by those reps...
7. anywherehome (Posts: 971; Member since: 13 Dec 2011)
toy? didn't you know that iPad s sense is of 90 % a toy? read the statistics....read facts :)
with an iPhone it is the same....just as a toy.....mostly games...see the facts :)
and WP goes exactly the same way like Apple
17. anywherehome (Posts: 971; Member since: 13 Dec 2011)
19. anywherehome (Posts: 971; Member since: 13 Dec 2011)
61. E.N. (Posts: 2610; Member since: 25 Jan 2009)
Is that really news? It says that 71% of iPad users play games. Big deal. It doesn't say that 71% of iPad users use their device ONLY for games.
And wouldn't you expect games to be in the most sold applications? Some people sue their iPads for reading and education, others use it for DJing, or photo editing, but everyone who owns one can play games.
5. drahmad (Posts: 480; Member since: 20 Aug 2011)
@ p.a writer. please stop posting negative ......whatever they are doing, this is a wp news and it will be read by wp fans mostly, so they wont be happy to see what you are saying about the platform. just be positive. its marketing...anything is right if it is legal.
15. Contreramanjaro (Posts: 153; Member since: 04 Dec 2011)
Meh, no one is surprised that Microsoft would need to do this. Even a WP fan looking at this will think it's a little dirty. In a buyer beware society it is expected that the consumer will find and support the best product so pushing money around to rope people in will always be seen as negative. That being said, this is a great plan for MS and the future of WP since it has been shown that sales reps are not pushing the devices.
As far as whether PhoneArena should be writing this, hell yes they should. It wasn't really negative beyond the topic of Windows Phone is doing really poorly, which we all know. Microsoft is failing to sale the product. This is the same as Zune. It was better than almost anything in a ton of areas but no one knew about it and it wasn't cool. If you wanted a media player the store associate would say "have you seen the new iPods?" Not Zune or Zen. If you ask a rep for a smartphone they will say "here we have the iPhone and our 4G 'Droids.'"
8. 9_HeLLs_oF_DrOid (Posts: 127; Member since: 02 Jan 2012)
Microsoft = Desperate for its platform...which is a good thing I guess..
11. anywherehome (Posts: 971; Member since: 13 Dec 2011)
yes....so Google will never fall a sleep......good for us :)
12. GALAXY-S (Posts: 701; Member since: 07 Jun 2011)
i think its a good idea this will def help microsoft. Most of the product dont sell because people dont know about them. they are never educated of what it can do or the advantages over other OS.. or you can tell them its cool to have WP7 and they will also buy.. lol
ive used windows OS and its pretty smooth..
i personally dont buy one because of the tiles ..
14. andro. (Posts: 1997; Member since: 16 Sep 2011)
Windows phones sales are quite poor and its no surprise due to the awful menu ui,
os limitations, and a market with the worst free apps ever assembled on a smartphone. Its no surprise that Microsoft is trying to bribe sales staff into trying selling the phones.Even if myself and staff in my mobile retail store were offered this bribe it'd be hard to take as resulting the angry returns complaints would not be worth the hassle of a wp sale.
The sheer fact is customers for the very most part don't want or like them and the big losers here will be folk stuck in 18 or 24 month contracts with a windows phone they hate or is far inferior to their friends rival platform os and all because a sales staff highly recommended the windows phone to them above everything else because of the commission
18. Contreramanjaro (Posts: 153; Member since: 04 Dec 2011)
Some people like different things. There are lots of different types of people, surely someone in phone retail would know this.
27. Wyn66 (Posts: 7; Member since: 09 Aug 2011)
Reading your comments I can tell that you've never really used a Windows Phone and that's fine. You have your opinions/bias based simply on what you believe, your perception of the platform. But, the facts speak otherwise. I doubt you've used ALL of the free apps in the marketplace, so that statement is just hyperbole. 90% of the ones I've used are actually pretty darn good.
As far as OS limitations, WP is not a geeks platform, which judging by what you've said, you clearly are. That's not an insult, just an observation. This is for the average consumer who isn't as tech saavy as you or I.
Considering on every carrier in, and out of, the U.S. that carries WP phones, it is consistently one of the highest rated, I sincerely doubt there are a heckuva lotta returns (every phone has some).
And, the opinions of all the tech pundits, journalists and bloggers is that WP is topnotch, not to be overlooked, and not to be trifled with.
But, your opinions differ. Fair enough.
However, you among other sales reps actively discouraging people from the platform is exactly the reason MS is doing this. It would be different if when people entered a store and asked for WP, reps showed them what they asked for. Unfortunately, this is quite the opposite. So, MS has decided to train/educate and incentivize reps to change this behavior.
35. andro. (Posts: 1997; Member since: 16 Sep 2011)
But i do own a wp,infact most phone manufacturers give us phone for work use,essentially for all staff get used to and accustomed to the phones. So we get quite used to several different phone models and their pros and cons. Windows phones as a result from working with them generally aren't recommended. Also seeing as no customers ask for them then they are never mentioned either. Also i don't work in the US.
88. monsieurturtle (Posts: 4; Member since: 03 Apr 2012)
You're trying to sell your subjective experience objectively.
Some people find Android to be awful compared to iOS, and I've been an Android user long enough to find myself confused by the mindset.
You use what works for you. I have a second device which is a used Windows Phone, and I have found the interface to be as intuitive, attractive and fluid as Android 4.0 or iOS. The OS limitations are a minor issue for most users, and from my understanding Apollo will arrive in a short while to eliminate many of them (along with Tango to a lesser extent).
Certain complaints, like the lack of a user-accessible file system, are valid to an extent, but almost a non-issue to most people (see: iOS).
As for the app selection... it's no secret that the catalog is more limited, but you seem to be exaggerating. Android has many awful free apps as well, and to be quite honest, I picked up on Android when the app selection was a major complaint. It never really bothered me then, but then again, I never saw the big draw of things like Instagram (which, incidentally, came out for Android just today).
With that in mind, I'd be willing to make the switch. I'm tempted to wait for the spec bumps of Apollo, but that's only because it leaves a higher ceiling for future games (as the current specs seem more than ample for the OS and normal applications).
20. tluv00 (Posts: 134; Member since: 18 Oct 2007)
So that's how they are spending their Android money.
22. anywherehome (Posts: 971; Member since: 13 Dec 2011)
yes...they put it into market with loss with no profit....so good for everyone in the end :)
21. Whateverman (Posts: 3250; Member since: 17 May 2009)
Does anyone else remember that funeral MS had for all the OS's they were going to kill when WP7 was about to launch? They don't seem as cocky anymore.
24. MorePhonesThanNeeded (Posts: 645; Member since: 23 Oct 2011)
I notice that there are Windows phone fans and other os fans that never comment anywhere else but in their respective loves. Weird. For one I can't remember the last time I saw a TV advert promoting any kind of windows phone, I have checked out a windows phone and i must say it is very fluid but the Zune looking interface is annoying to deal with. I will try it out again, but all that black everywhere is like watching a movie of slide shows.
28. PimpStrong (Posts: 310; Member since: 25 Jul 2011)
This is like paying a chick to be your girlfriend. Sad that you can't get head err I mean ahead any other way.
But I'm not mad at em for doing it!
31. vvelez5 (Posts: 623; Member since: 29 Jan 2011)
Not true. Sales reps get incentives all the time. Even Walgreens. My girlfriend works as a pharmacy tech and walgreens gives little incentives to the people working at the register about selling certain candy bars at the register. They will always ask you if you want a candy bar just in case you will buy it.
I get incentives all the time as well from several different manufactures. What it does for me is want to show the customer the product and its features if a customer isn't interested then they aren't interested.
We need unbiased sales reps and smart consumers. But I guess that's a little hard to ask for in some parts of this country.
39. PimpStrong (Posts: 310; Member since: 25 Jul 2011)
Soo does Hershey pay your girlfriend 10 to 15 cents per candy par sold???
46. vvelez5 (Posts: 623; Member since: 29 Jan 2011)
The distributor actually pays Walgreens and they distribute it down. Not sure on the actual amount it's something like that. She doesn't do it because she's a pharmacy tech not a cashier.
29. kainy (Posts: 165; Member since: 10 Aug 2011)
So it's bad if Microsoft want their product to be shown, but it's not bad if reps turn you away from perfectly good OS cuz they love Android or iOS?
"But next time you head into an AT&T store to buy a new phone, don't be surprised if you are shown Windows Phone models first, even if you tell the rep that you want something else."
Isn't that what is happening right now, but instead of WP put there Android...
P.S I guess I will be thumbed down cuz i speak somewhat against Android :)
30. vvelez5 (Posts: 623; Member since: 29 Jan 2011)
Yes it is. Almost every sales rep has a horrible bias as to which OS they want to sell you. I can't stand it when I hear a sales rep say "this is the best phone out" Because there is no such thing as the "best phone" Each phone and each OS has its ups and downs. I think this is a great marketing strategy for sales reps to at least show consumers windows phones. It upset me that when my parents purchased their new phones the only thing the sales rep said is "you don't want an iPhone, you want the HTC Vivid. It's the best phone out right now." Yeah, in his opinion. Luckily they called me and I was able to help them out and actually told them to tell the sales rep to show them Windows Phone too. One chose a Windows Phone the other chose an iPhone. It's different for everyone. And to think my parents wouldn't have gotten what they wanted because a sales rep was dead set on selling them a phone the sales rep wanted/had.
P.S I didn't down vote you.
32. dayron (Posts: 10; Member since: 17 Oct 2011)
I tell you what, If half of these fools on here would use half their head and not their mouths to think back;they'd remember apple did the same thing. Yes, APPLE paid and educated sale reps at AT&T to push Iphones. It was so bad, they wanted to sell nothing else and even got mad and made things up if you insisted on something different. I use to test them all the time and get them very syked up. As boaring as Ios is, people please stop and let Micosoft do what they need to do. What is good for the goose is good for the gander.
70. wumberpeb (Posts: 453; Member since: 14 Mar 2011)
Amen brother, this isn't the first or the last company to try and push their phones through incentives. Sprint RewardsMe offers extra cash for selling the phones that are currently on promotion for the month. Some months its Samsung, Motorola, Blackberry, LG, HTC, and almost always is there a larger reward for selling a brand new phone just released. I believe this month Samsung is giving $10 for the SGS2 Epic Touch in both white and black, anyone crying foul that Samsung is bribing Sprint associates? There's also the Motorola Photon for $5, LG Marquee is $5, Blackberry Bold 9930, HTC Evo Design etc. This type of thing has been going on for a while now, nothing new to see here
79. Astreo (Posts: 102; Member since: 05 May 2011)
*Gasp! you mean when the first iphone came out ? the phone that started to actually push other manufacturers to put out other phones that were worth a damn? they paid and educated people on it?! OH MY GOD! the horror! how dare they educate people on a brand new os that had never been seen or heard of before. oh dear and then they asked them to sell it too?! my word...sounds pretty normal to me. i was at one of those stores when the first iphone came out and we were taught basic knowledge of the phone and the reason it sold so well? because it was the best phone out at the time. stop spouting off bulls**t.
33. McLTE (Posts: 804; Member since: 18 Oct 2011)
This is HORRIBLE for the consumer.. especially the uneducated.
This has the potential to put people into products that they don't understand, nor really want because some rep pushed them there for his $15.
The problem right now is that the reps are horribly biased and aren't being held to a standard of being subjective about what a customer may want or need.
I can't tell you how many times I have been in the verizon store and hear the reps drone on and on about certain phones and platforms, clearly steering the customers one way or another. So much omission of fact and bad data that the customers just trust what the rep says and buy what they tell them to.
There is some blame on the consumers too.. don't be stupid and just take what the reps say as gospel.. learn and have an idea what you want before you go shopping!
If MS wants to sell more WP phones, then THEY need to change the public perception of the product.
Carrier reps should be trained and required to show the customers the benefits of all the platforms and let THEM decide what's best.
34. SemperFiV12 (Posts: 944; Member since: 09 Nov 2010)
I hope people know that VZW salespeople are also getting "Ad\ndroid comission"... Microsoft is doing this having seen Android! Guess it was not dirty then? The writting is a bit biased, but whatever... Objective writting is a lost art, just like objective selling - apparently.
I am not in favour of salespeople getting kick backs from fidderent platforms, but I truly do not see any other way for WP, with such stupid and biased salespeople these days (not a generality, but seems I run into a well informed sales person once every 6 years).
36. snowgator (Posts: 3556; Member since: 19 Jan 2011)
Okay, so the past year and a half, we have seen countless and dozens of stories of how sales people are ignoring WP, pushing it to the side, and pushing people to all other types of OS driven phones, and we all said the same thing: If Microsoft doesn't start supporting their OS, educating the reps, and giving incentives, than it will die before it gets a chance to live. Honest, these very same posters said it! Now, a large part of you are SHOCKED that they are offering monetary incentives to SALESMEN? What didjya expect, blue ribbons and bags of homemade brownies?
This is the game folks. Don't act all offended. Yes, on a perfect world a sales rep would truly take the time to learn an OS, talk to their customers, and set them up with a serious phone to fit their needs. And despite @andro's earlier rant, there are plenty of advantages to WP, it's UI, and the options and tools it offers. Bit, it ain't how it works, and EVERYONE ON THIS SITE KNOWS IT, PERIOD END OF STORY!! If Microsoft didn't do something, they would have no momentum going into Apollo, and that must won't do. WP is a fun, streamlined, almost glitch free OS with a fast growing AP store and expanding office tools, great social networking, easy set up, and is well supported with timely updates and an unique UI. For everyone? Nah. But at least with some incentives, consumers will get a serious look at it.
By the way, ya know I got your back sometimes andro, but geez, that was just pure fan boy-ism. I didn't expect that from you.
37. ReturningToNokia (Posts: 130; Member since: 09 Jul 2011)
Well...The source link (not the Android site) does not state that it is Microsoft solely who is incentiving; it states that oems will be participating as well.
Nonetheless, nothing wrong with this approach, but hope it's for a limited time only - ATT sales reps need to be professional and do their jobs by actually taking the time to vet the customers wants and needs, instead of just determining to push an Android device regardless of what the customer says or wants.
Besides, it's a small trade off for Microsoft, at least - I mean, $10 per WP handset sold is small potatoes to Microsoft...Even if the sales reps still try to push Android devices over WP, Microsoft will still make bank on the Samsung, HTC, and LG Android devices sold (by ATT, and the other carriers) which will far outweigh the incentives that they may be paying the ATT reps.
38. darac (Posts: 2156; Member since: 17 Oct 2011)
"I recommend this Nokia Lumia 900. it's an windows phone has.. um, LTE. an 8 Mega pixel camera. 1. 4 gHz processor, a big super amoled screen. "
is it a dual core?
"no, but it's fast "
what's the screen resolution?
"800 by 480 "
does it have a memory card slot?
"no, but it has a 16gigs of internal memory "
hm..what about this.. Sony Ion? it's an Android, right? this screen is huge and.. wow.. really sharp. what is the resolution of this?
"uh, just a second.. it's.. 1280by 720"
and a camera? does it have an LTE too?
"yes. so, this great new Nokia also has a poly carbonate unibody and.. "
how about a camera? I've heard Sony has some great cameras .
"it's a 12 Mega pixel camera.. anyway, this Nokia Lumia has a Xbox live support and a free lifetime turn by turn navigation "
neat. hey, this Sony has a really nice build. is this aluminum?
"I think so "
and it has an memory card! and what is this.. PlayStation certified? Sony entertainment unlimited?
"well.. it's an implementation of Sony media and entertainment services "
how much is it? more expensive than Nokia?
"they're both in our 299 dollar plan for a contract "
and you recommend Nokia?
"well, uh.. it's a windows phone! look, try it out "
hm..I see. how do you put a wallpaper on? widgets? folders?
does it have a swype? can I move this off my screen? where is the bloody dock?
Yeah, Microsoft and Nokia, I see your point
42. dayron (Posts: 10; Member since: 17 Oct 2011)
Hey, that was a nice mock up of sorts. Nice try. This shows how uneducated you really are in the cell phone industry. All of the specs you mentioned for that really nice sony ion is what's needed for an android device to work half way properly. Each UI has it's pro's and cons. First off, wp7 devices don't need all of those high end specs. If they were to put those in the wp, it would be a waste of time and money. All that stuff sounds nice, but the average american customer knows nothing about it. And for that matter, aptomization is much to be desired on android and they need to learn how to fully use that 2nd core. Well, samsung does with touchwiz 4.0 with the exynos chip. And as far as the screen is concerned, why do you need a much higher resolution than it has for the type of UI it has. Now ask this: which 1 will have more gliches, which 1 will reboot or shut down the most, which 1 is more simplistic, and which one is buttery smooth with quility controlled apps of funtionality. Oh yes, $99 for a lumia900 is a steal as well as hardware and camera quility is hard to 2 beat Nokia at. Stir up your mind and consider this.
77. darac (Posts: 2156; Member since: 17 Oct 2011)
yeah, that post was crap, i admit now, and stand corrected, lol. But only because the lumia will be 99bucks, it's a fair buy for sure. i was hanging onto the initially stated price. my bad.
as for the rest of your complaints - they're subjective, and an obvious wp fan arguments.
and i only stated one possible purchase scenario, not a general one, in case you missed.
anyway i still claim that:
1) ICS is a better OS than windows phone
have you used ICS? obviously not.
2) it runs fluidly as a dream on a dual core-because it's optimized for multi-core procs (check out galaxy nexus)
3) a HD screen on 4.55 inch beats HVGA screen on 4.3 inch, in any universe.
have you seen a 4.5+ inch HD screen?
and you talk about being educated -.-
45. snowgator (Posts: 3556; Member since: 19 Jan 2011)
So, you are assuming the average phone buyer is interested in all that? Because they are not. The tech driven phone buyer is, not the user that just walks in the store, and the last time they looked at a phone was two years ago when they bought their last one. You, obviously, like a phone, post on PA, and understand what you want. I do to, and while I like Android and understand the advantages, none come as close as to what I want as a WP does. I could write the same kind of post as you just did. (Which by the way, was actually amusing).
I am an informed buyer as well. This is not an incentive for you and me. It is an incentive for the buyer who, frankly, doesn't care and will get and be happy with whatever new toy is kicked their way.
You know- the ones that every salesperson now kicks to Android or the iPhone because that is where the incentives are for them?
47. dayron (Posts: 10; Member since: 17 Oct 2011)
Please, I was replying to dorak. I like what you said tho, my feelings are the same.
54. snowgator (Posts: 3556; Member since: 19 Jan 2011)
I was too, dayron, which is why the response is not offset under yours, but under his. Now, I am responding to you, whose post I agree with lock, stock, and cell phone.
I do think his was amusing though....
75. tigermcm (Posts: 851; Member since: 02 Sep 2009)
your mad because instead of it being android or iOS its now windows being pushed?
40. Humboldt1 (Posts: 16; Member since: 29 Dec 2011)
I want the AUTHOR OF THIS ARTICLE to tell us all how much apple pays reps to push their products when they were in the early stages? This idiot makes it seem like MS is only company doing this,what a cowardly article
80. Astreo (Posts: 102; Member since: 05 May 2011)
actually hes just stating that microsoft will finally start to give incentives. if you read ANY of the comments you will see people telling you everyone does it. and its true, they do.