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Microsoft Surface owners report random sound issues

Posted: , by Nick T.

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Microsoft Surface owners report random sound issues
The Windows RT based Microsoft Surface tablet has been out for a few weeks now, and its initial reviews have been generally positive. Despite the current lack of enough quality apps available on the new platform, the slate is solid, sturdy, and has good battery life. (Our Microsoft Surface RT review is here.) But it seems like some units might be affected by a strange issue that has yet to be resolved.

There is a thread at the Microsoft Answers web page where a number of Microsoft Surface owners report having the following problem: the tablet's sound output gets muted for no obvious reason. A press of the volume rocker sets the volume back to its previous level, but the mute button gets triggered again sooner or later, either randomly or after the device is turned back on from sleep mode.

Interestingly, it is speculated that the touch cover for the Microsoft Surface might be at the bottom of this as the issue is present only if the accessory is in use. Microsoft representatives have suggested a few solutions, but so far, none of them seem to have helped.

Are any Microsoft Surface owners experiencing such problems? Let us know down in the comments!

source: Microsoft Answers via Neowin

15 Comments
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posted on 08 Nov 2012, 07:38 13

1. Muhannad (Posts: 455; Member since: 20 Sep 2011)


Before anyone says anything, just remember that all products have a faulty batch and one or two users is only a small number compared to the number of people who bought the tablet. It can all be fixed with a small software update.

posted on 08 Nov 2012, 10:36 2

6. nwright94 (unregistered)


I seriously doubt you'd say this same thing if it were an apple device :p

posted on 08 Nov 2012, 12:47

8. Muhannad (Posts: 455; Member since: 20 Sep 2011)


I would say the same thing for an Apple device, all devices have there fair share of faults.

posted on 08 Nov 2012, 17:30 3

9. JeffdaBeat (unregistered)


I'm probably the biggest Apple fanboy here and I point out flaws with their products. It happens.

posted on 08 Nov 2012, 17:37

10. nwright94 (unregistered)


I admit their flaws too. I don't see any product and company as perfect, I'm just pointing out that if this were the iPad with the same issue, the tone would be opposite from this.

posted on 08 Nov 2012, 08:09 1

2. daniebanjar (Posts: 1; Member since: 08 Nov 2012)


i have same problem, i had instaled my laptop with windows8, i thing its have software problem,

posted on 08 Nov 2012, 11:00

7. mrllano (Posts: 87; Member since: 20 Aug 2012)


Doesn't happened to my laptop ever

posted on 08 Nov 2012, 08:14

3. RaKithAPeiRiZ (Posts: 1227; Member since: 29 Dec 2011)


And then ...a Wild problem appears

posted on 08 Nov 2012, 09:18 1

4. Penny (Posts: 991; Member since: 04 Feb 2011)


I have the Surface RT with the Touch Cover, and yes I have noticed this problem as well. It only occurs after waking the computer up from sleep as far as I can tell, and it is resolved by pressing the volume up or down button when you resume.

Pretty sure this is a software issue related to the Windows 8 sleep/wake function.

posted on 08 Nov 2012, 09:30

5. imeubeu (Posts: 59; Member since: 01 Jul 2012)


only problem i hav is the wi-fi, hav to reset it ever 5mins

posted on 08 Nov 2012, 18:58 1

11. codymws (Posts: 236; Member since: 17 Jun 2010)


I haven't experienced this issue, and I use the touch cover.

I have had a problem with the Xbox Music app though, the audio skips and freezes when I browse the web in Internet Explorer. I think it's a fixable problem with the Music app though, because that hasn't happened with iHeartRadio or TuneIn.

posted on 08 Nov 2012, 21:47 1

12. pikapowerize (banned) (Posts: 1869; Member since: 03 May 2012)


still an awesome device though! :)

posted on 09 Nov 2012, 08:34

13. xpxp2002 (Posts: 1; Member since: 09 Nov 2012)


I haven't experienced this issue, but I have noticed that when the device is "asleep"/connected standby, that mail notification sounds are garbled, as though the sound subsystem isn't outputting at the correct rate.

posted on 17 Jun 2013, 20:00

14. Ramjet (Posts: 1; Member since: 17 Jun 2013)


I have a different audio issue on my Surface tablet. When viewing a web page (Huffington Post article for example) I am getting a random audio news feed. If my link has an audio portion and I try to listen to that audio, both adios play over each other. On the HP web page there is on obvious place where I can turn off the offending audio. Happens on other web pages as well.

posted on 13 Apr 2014, 21:21

15. magicmpm (Posts: 1; Member since: 13 Apr 2014)


Hey I have a different audio problem. I do NIH have the accessory but my volume still gets very quiet at random times. It only affects volume on internet explorer as well. I can watch a YouTube video and hear no voices at 100 but I can go and listen to music at 15 and it is really loud. Any suggestions?

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