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Legere could put BlackBerry back in T-Mobile stores after hearing complaints from 'Berry fans

Posted: , by Alan F.

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Legere could put BlackBerry back in T-Mobile stores after hearing complaints from 'Berry fans
On Saturday, we told you about a mailer that T-Mobile had sent out, trying to get its customers to swap out of a BlackBerry handset and replace it with an Apple iPhone 5s. Late last year, T-Mobile removed BlackBerry handsets from company owned stores, and offers just three 'Berry models online. Those are the BlackBerry Curve 9315, a refurbished BlackBerry Curve 9315 and a refurbished BlackBerry Q10.

If there is one thing we learned over the last year, it is that T-Mobile CEO John Legere is pro-consumer. When BlackBerry owners and fans complained about the mailer to the executive, he immediately took action. In a tweet, the executive wrote "BlackBerry users, I'm hearing you loud and clear. Let me work with the team and get back to you." Can you think of one executive in any industry that would respond to a matter like this so quickly? BlackBerry fans quietly wait to see if T-Mobile will bring back the Canadian manufacturer's handsets to its stores.

And the famous Legerian wit was displayed once again. When someone following the thread wrote back to Legere, "Was it hard to hear us with your head all the way up apples @ss?," the CEO answered "actually no, the acoustics up there are pretty good :). I heard you."

With Sprint Chairman Masayoshi Son and Sprint CEO Dan Hesse still thinking about what to do about a possible acquisition of T-Mobile, there are many hoping that a deal does not materialize, fearing that Legere would be forced out of the executive suite of a combined Sprint-T-Mobile. 

T-Mobile CEO John Legere quickly responds to T-Mobile's BlackBerry fans

T-Mobile CEO John Legere quickly responds to T-Mobile's BlackBerry fans


source: @JohnLegere via Crackberry

32 Comments
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posted on 16 Feb 2014, 19:19 7

1. Kishin (Posts: 610; Member since: 30 May 2013)


So far to keep the happy consumers!!! thats why i use T-mobile.

posted on 18 Feb 2014, 18:07

26. lsutigers (Posts: 725; Member since: 08 Mar 2009)


Well someone in marketing obviously screwed up. You don't call out one of your suppliers (BlackBerry), no matter how small, as being inferior to another vendor's (Apple) product.

It looks like BlackBerry's CEO wasn't too happy about the promo either, as he publically commented on the issue.

I like what TMO is doing but some of the things Legere does are ridiculous and unprofessional for any company employee, not to mention a CEO. He's trying too hard now.

posted on 16 Feb 2014, 19:26 4

2. silencer271 (Posts: 177; Member since: 05 Apr 2013)


I would ignore the 20 or so people arguing lol

posted on 16 Feb 2014, 19:45

3. thealphageek1 (banned) (Posts: 942; Member since: 02 Feb 2013)


Wayyyy more than "20 or so" people. You trolls are so ridiculous.....

posted on 16 Feb 2014, 19:56

5. Bernoulli (Posts: 1448; Member since: 01 Sep 2012)


They just argue because they want a good quality phone

posted on 16 Feb 2014, 20:32

8. thealphageek1 (banned) (Posts: 942; Member since: 02 Feb 2013)


There are already "good quality" BB10 devices out. Z10, Q10 and Z30. Even the Q5. Have you ever even used a BB10 device before? If not, go sit in a corner somewhere. Grown folks are talking here.

posted on 16 Feb 2014, 20:59

9. remtothemax (Posts: 234; Member since: 02 May 2012)


is that why their market share approaches 0%

posted on 19 Feb 2014, 12:10

27. thealphageek1 (banned) (Posts: 942; Member since: 02 Feb 2013)


And yet, BlackBerry still makes more money than YOU.

posted on 16 Feb 2014, 21:45 1

15. Bernoulli (Posts: 1448; Member since: 01 Sep 2012)


I'm going to need you to seriously learn English before making a comment, blackberry fans are complaining to legere because they want a good phone, aka a blackberry device, just so you know I got a blackberry z10 for myself the week it was released with t-mobile, then in June I got another z10 from work, so yes I have used a bb10 device, as a matter of fact I'm typing my comment right now on my gorgeous bbz10 and using the flick feature.

posted on 19 Feb 2014, 12:13

28. thealphageek1 (banned) (Posts: 942; Member since: 02 Feb 2013)


I think you're the one that needs to learn English and how to read it. In this article, BlackBerry fans are upset that T-Mobile Isn't selling ANY BlackBerry devices in-house. Says nothing about quality. All current BlackBerry handsets are of good quality.

posted on 19 Feb 2014, 22:32

29. Bernoulli (Posts: 1448; Member since: 01 Sep 2012)


The reason why I told this bloke that they just argue because they want a good quality phone was exactly what it says, I know the article obviously doesn't talk about product quality, but I do like to point out the quality of the blackberry brand. Besides if someone wants a blackberry from t-mobile they can either ditch 480$ to get it from t-mobile or get it for 299$ on the blackberry US website, so getting it from t-mobile is a ripoff from the get-go anyway, although yes it is incredibly messed up that a carrier itself is talking smack like that

posted on 20 Feb 2014, 08:48

30. thealphageek1 (banned) (Posts: 942; Member since: 02 Feb 2013)


And the reason why I told YOU, "bloke", that the article doesn't talk about BlackBerry users arguing about "good, quality phones" is just that. BlackBerry users are not complaining about the quality of their BB10 devices. They LOVE them. They're complaining about the lack of "love" given by the carriers toward their handset of choice.

posted on 20 Feb 2014, 10:55

31. Bernoulli (Posts: 1448; Member since: 01 Sep 2012)


True, but keep in mind that, just like in war we all fight (argue) for different reasons, the reason why I shout a tweet to legere is mainly to get the blackberry z30, since I don't want a made-out-of-north America apple or Sammy product

posted on 20 Feb 2014, 12:21

32. thealphageek1 (banned) (Posts: 942; Member since: 02 Feb 2013)


Personally, I don't think T-Mobile has any intention of carrying the awesome BlackBerry Z30, which is a shame. I wish they would, being that I am a T-Mobile customer. And I don't want an overpriced plan, which is why I won't switch to AT&T or Verizon. For people like us who want one, importing from overseas may be our best bet.

posted on 16 Feb 2014, 21:10

11. networkdood (Posts: 6267; Member since: 31 Mar 2010)


Dude, that was a funny statement....

posted on 16 Feb 2014, 19:49 5

4. Honestcritic (Posts: 15; Member since: 14 Nov 2013)


Gotta love Legere, what an amazing guy.

posted on 16 Feb 2014, 21:33

14. Droid_X_Doug (Posts: 5773; Member since: 22 Dec 2010)


And what he has done to add competition into the cellular market in the U.S. is why Sprint/SoftBank will not be allowed to acquire T-Mo.

posted on 16 Feb 2014, 20:04 4

6. SAO101789 (Posts: 123; Member since: 10 Feb 2014)


That's why I am with T mobile, he understands us!

posted on 16 Feb 2014, 20:15 2

7. Galen20K (Posts: 512; Member since: 26 Dec 2008)


He may be a Bit Brash, but John Legere listens to his customers and to me that makes him Classier than any other clean image CEO.

posted on 16 Feb 2014, 21:09

10. networkdood (Posts: 6267; Member since: 31 Mar 2010)


Please, BB is a dying OS - eventually it will just be a software company, only, and if that...

posted on 16 Feb 2014, 21:20 2

12. Augustine (Posts: 717; Member since: 28 Sep 2013)


If only America had had industry leaders like Legere instead of Morgan, Rockefeller and Vanderbilt, it might have a chance at having a capitalist economy instead of a cronyist one.

posted on 16 Feb 2014, 21:31 1

13. sip1995 (Posts: 819; Member since: 07 Feb 2014)


You can bring the berry devices after you approve the GDR3 update for Nokia lumia 820.

posted on 16 Feb 2014, 22:49

18. snowgator (Posts: 3209; Member since: 19 Jan 2011)


Perhaps you mean L810? The L820 was the international and AT&T version. The L822 was the Verizon exclusive. The L810 was the T-Mobile, non-LTE version that T-Mobile yanked off the shelves in a matter of months. I think that is the one T-Mobile doesn't want to deal with, as the L521 and the L925 are their LTE-capable WP8's.

posted on 16 Feb 2014, 22:04 2

16. tenzin (Posts: 85; Member since: 20 Dec 2013)


But BlackBerry 10 is much better and modern then ios maybe that's is a reason...

posted on 16 Feb 2014, 22:09 1

17. medwar07 (Posts: 24; Member since: 18 Oct 2011)


Blackberry 10 may be good but the fact that it only has 10 apps doesn't make it appealing.

posted on 17 Feb 2014, 02:47

20. sianto (Posts: 65; Member since: 11 Dec 2013)


You don't know where you're talking about! BB10 has every app possible since the Play Store launched. Read in to a subject before you criticize it!

posted on 16 Feb 2014, 22:55

19. snowgator (Posts: 3209; Member since: 19 Jan 2011)


BB10 is an excellent OS. Pure fun. If BB can get their ducks in a row and decide what kind of company vision they intend to have, they could get this off the ground.

As far as T-Mobile, they really do not need to change much, except maybe offer the Q10 or even Q5 and just say "oops". No harm, no foul. Kind of reminds me when Sprint used the HTC Arrive- their only WP7 device- in an add pushing upgrades from "outdated" devices. It pictured the Arrive as the old device, vines growing over it. Immediately, the Arrive owners attacked, sending emails galoor to Sprint. A couple days later, they had the image replaced with a feature phone (an LG Lotus, if memory serves).

It doesn't take many consumers to make a PR problem, and usually these companies will do anything to avoid or solve PR problems. Bully for BlackBerry fans in this case.

posted on 17 Feb 2014, 13:21

23. Rager722 (Posts: 131; Member since: 30 Jan 2013)


Put the Q10 and maybe the Z30 and the next flagship and they're good

posted on 17 Feb 2014, 08:11

21. JewBakaUCFG (Posts: 173; Member since: 25 Sep 2012)


So, Legere clearly admits to having his head up the rear end of the Fruit ...

And the NFL thought they had it rough with the Michael Sam controversy.

posted on 17 Feb 2014, 08:39

22. cornerofthemoon (Posts: 507; Member since: 20 Apr 2010)


I actually enjoyed the Z10 that I had for a few days but I returned it when it looked like Blackberry was about to go the way of the dodo bird and got a Galaxy S4. BB10 is really a good OS. Just wish it had some apps.

posted on 17 Feb 2014, 20:37

25. rdaex (Posts: 88; Member since: 24 Oct 2012)


Good thing it can run any app in amazon app store!

posted on 17 Feb 2014, 17:25

24. verty (Posts: 105; Member since: 07 May 2012)


Nice Liberals here loving bs10. Some Americans seem to think America is the world. 0% American share espspecially cos of igoatism. Other parts of the world still enjoy BB. Watch what I say..... John Chen will bounce BB back.

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