Lawyer sues Microsoft for not telling him the Surface had only 16GB of available storage
0. phoneArena 15 Nov 2012, 03:31 posted on
Andrew Sokolowski is a lawyer who lives and works in Los Angeles. He recently decided to buy himself one of them Microsoft Surface tablets – a 32GB model, to be more specific, and venture into the world of Windows RT tablets. Little did he know that he was about to run out of storage space a lot faster than he assumed – right after loading a bunch of documents and media files onto his brand new tablet...
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1. Raymond_htc (Posts: 430; Member since: 06 Apr 2012)
HAHAHAHAHAHA... That lawyer is such a newbie.
His sue against microsoft is a lose- a No brainer can guess it.
How can one man fight against a technology Giant?
7. Topcat488 (Posts: 1124; Member since: 29 Sep 2012)
Isn't all of us in some way or another a noob, especially in this perpetual innovative tech market... But 1GB of system file to 13GB of system file only shows how unnecessary complicated MS makes their system files. "I think he has a chance of winning". 13GB's is too much of a difference.
29. Nathan_ingx (Posts: 2999; Member since: 07 Mar 2012)
I think a new system in space management is necessary...it's not the lawyer's nor Microsoft's fault.
Whatever platform it may be, i think it should be mandatory for the devices to have 16 GB free internal space if it is the 16 GB version and 32 for the 32 GB version and vice versa. And should add on a separate storage for the OS and system files except for the applications and stuffs!!
20. TROLL (banned) (Posts: 4851; Member since: 13 Apr 2012)
Hahaha really good news. Good luck Lawer.
24. Angkor (Posts: 108; Member since: 05 Jul 2012)
Don't buy Surface buy Samsung Nexus 10 is the best Android tablet in the world.
27. -box- (Posts: 3744; Member since: 04 Jan 2012)
@Angkor not everyone wants an Android tablet.
39. MC1123 (Posts: 1236; Member since: 12 Nov 2012)
but i like the nexus 10 though!
28. -box- (Posts: 3744; Member since: 04 Jan 2012)
What a whiner. I hope Microsoft will just give him a MicroSD card and tell him to STFU.
That said, I don't think he has a case. It's advertised as having a 32GB hard drive, not 32GB of usable space. It also has (as noted) several expandable memory options, which, if I had a Surface, I would use to keep the hard drive free as much as I could.
2. wendygarett (unregistered)
The lawyer should read the phonearena article...
Pa has mentioned this statement tho...
I do love surface but I don't trust ms marketing gimmick lol
3. edgabimbam (unregistered)
he will win for sure.... Don't you remember like apple got penalty for false advertising of ipad with 4g or something like that, at Australia?
32. ChiX017 (Posts: 308; Member since: 09 Nov 2011)
Yeah because they falsely advertised, every phone/tablet buyer knows you don't get the exact memory thats written. What is stated is the total memory on the device not the actual memory available to you. This is a no brainer.
37. -box- (Posts: 3744; Member since: 04 Jan 2012)
Apple was advertising it as 4G when Australia doesn't recognize LTE as 4G (and I'm not sure they had LTE at the time), hence the issue.
4. gothicheart (Posts: 82; Member since: 17 Oct 2012)
how can someone be as stupid, and a lawyer at that. Yes, there is storage space, but there is storage. It's just a matter of simple math. When you have storage space and something is stored inside, you would have less space. Even a 5-year old would be able to understand that.... tsk tsk
8. crankyd00d (Posts: 191; Member since: 17 Oct 2011)
I would say you're the stupid one for believing for a second that lawyer didn't really know, he saw a chance and he took it, just the way lawyers do, besides, 16GB out of the advertised 32GB IS outrageous whether you know about computers or not
13. gothicheart (Posts: 82; Member since: 17 Oct 2012)
and how old are you, 2? and how stupid can you get, then why not just remove everything on the memory, then you can have everything as advertised. And no, he will never win, coz ms did make a statement about this before they even released this, they even reported this here in phonearena. You want me to release the ip address that you're using right now here, then we'll know if I know anything about computers or not
14. crankyd00d (Posts: 191; Member since: 17 Oct 2011)
Don't get so mad, it's not my fault you're incredibly naive kid, I didn't mean that YOU didn't know about computers, I meant PEOPLE IN GENERAL, I know a little bit, though not as much as you obviously with all those IP releasing skills you have.
Even though it's a stretch, I would like the lawyer to win so these companies start advertising real usable storage, since it looks like the use of exclusively internal storage is the new fad for these manufacturers and, I will say it again, I believe advertising 32GB and having HALF of that is unacceptable.
16. gothicheart (Posts: 82; Member since: 17 Oct 2012)
oh wel, whatever suits you. As for me, can't wait to get my hand on these. Then just remove the stuff on the memory I don't need. And as for the other things that I will be able to use, im glad that that they're all in there to save me the trouble so I won't have to get it myself. And yes, those stuff that are in there are what made this different from all the tablets out there, and not a toy. Is there any other tablet that you can connect an external hard drive to?
19. crankyd00d (Posts: 191; Member since: 17 Oct 2011)
My Xoom and Nexus 7 can use external storage, add and app and they can also use NTFS. It has worked really well for me, for movies, music, photos, books, etc., they do need the bigger drives to be powered externally though, but they can use card readers and USB keys just fine
26. gothicheart (Posts: 82; Member since: 17 Oct 2012)
you're right, the xoom and nexus 7 are good tablets, probably the best out there. but the surface is just on a different level. As i've said, i want something that has the desktop experience on a tablet form. Almost any phone can use card readers and usb keys, had that even on my n8 already.
5. tiara6918 (Posts: 1349; Member since: 26 Apr 2012)
That's what he gets for not going for a review of the surface tablet first before buying it. Microsoft shouldn't worry about this
12. tango_charlie (Posts: 75; Member since: 16 Nov 2011)
Not everybody has the time to read through all of the reviews on the Internet. If I weren't a tech interested person I would also think that the 32GB Surface would have 25-29GB of usable storage, since all Ipad's, Droid's and even WindowsPhone's have almost 80% of usable storage and not just 50%. It's common knowledge getting 10-20% less storage and not 50%.
6. ahomad (Posts: 138; Member since: 15 May 2012)
what do you expect to get, $10 per surface sold? take it or get a refund, thats it
9. Raymond_htc (Posts: 430; Member since: 06 Apr 2012)
Well 16 GB is big enough.... but if its paying for the price of a 32 GB model and you get 16 GB, i would sue em for scamming... Microsoft is getting worse....
30. rsxl5 (Posts: 65; Member since: 05 Sep 2012)
16GB is not enough for me (8GB e-mail database + other docs and it's gone). 32GB, could live with that but hardly.
As, mentioned before by somebody it's way too much ; I would expect 4-6GB tops gone for OS and software I use but 13GB for OS and Office is way too much to advertise it as 32GB. Even if hiberfil.sys and pagefile.sys are included (if this files still exist in W8) it's still misinforming end user (or even worse hiding facts from the end user that doesn't have to have such knowledge).
Thanks for that news, now I know that even if I go for W8 it can't be nothing less than 64GB.
After 17 years with Windows and first time reading about W8 I started to have thoughts to move to Linux. Might be the time to do so :)
10. Tones (Posts: 52; Member since: 23 Aug 2012)
Understandable. Shouldnt advertise 32gb when theres only around half that available. I know its the same for other manufacturers / gadgets, but they too should also only advertise what the user has available to them.
31. rsxl5 (Posts: 65; Member since: 05 Sep 2012)
The difference is that as far as I know other manufacturer's occupied storage space is about 10-20% and that is unavoidable but can be understand and accepted.
But not 50% of what you're promised to get.
11. tango_charlie (Posts: 75; Member since: 16 Nov 2011)
Getting 10-20% less flash storage than advertised is acceptable and common in the tech world, but in this case we are taking about almost 50% less space! The usable storage should be clearly declared on the packing, so that the consumer is aware of this factor.
17. osmaankhaan (unregistered)
Good move by the lawyer I appreciate it. Only 16gb user usable in a 32gb model is ridiculous.
I wonder how much free memory is available for user in 16gb,
1gb or no memory at all.
BTW he is a lawyer himself he knows what he's doing.
18. _Bone_ (Posts: 2106; Member since: 29 Oct 2012)
You can understand pissed customers who see Windows (and not "mobile Windows") ads and buy a product of laptop price with huge SW limitations and 1/20 storage space.
21. shadez10 (Posts: 398; Member since: 15 Jan 2012)
Who would like to buy a 32GB model device when in fact you can only use half of its total capacity...
22. Shubham412302 (Posts: 298; Member since: 09 Nov 2011)
isted he should have cased against sd manufacturers ther provide 14.8 gigs in16gigs sd
36. -box- (Posts: 3744; Member since: 04 Jan 2012)
Yeah but that's kind of the same story. Part of the storage is used for the file system and identification, and so you don't get the full capacity.
23. Aeires (unregistered)
MS should have just called the 32gig model a 16gig model and been done with it.
33. letgomyeggroll (Posts: 137; Member since: 13 Jun 2012)
As stated for years when you bu a PC, it starts the specs of the systems itself and the hard drive, NEVER HAVE IT STATED AVAILABLE SPACE!!!!!!! No device out there advertise available space, but over all. Like when you buy a hard drive itself, your available space is less due to firm and configuration files that is need to operated.
This have been going on since PC have been around. This case will get throwing out, since they did not advertise as, "available space" It listed the true specs.
And if this the case everyone that owns a device with a hard drive, ssd, grom and etc can sue. AND THIS WILL WIPE OUT THE ELECTRONICS INDUSTARIES!!!!!!!!!!!!
34. vvelez5 (Posts: 623; Member since: 29 Jan 2011)
quite simply Microsoft said the 32gb of storage they didn't say 32gb of storage available to the consumer. Being handset techies we all know this, hell if you're any type of techie would know this. Microsoft or any tech manufacturer has ever hidden the fact that the storage advertised is the available storage to the consumer. I wonder how old this lawyer is not knowing how tech works.
35. downphoenix (Posts: 2293; Member since: 19 Jun 2010)
I think that Lawyer should lose, because he didnt exercise his right to return or exchange.
38. Fuego84 (Posts: 263; Member since: 13 May 2012)
It doesn't matter if the lawyers wrong or right. But if anything comes out of this I hope it's a little consumer love and either one of two things happen 1) pricing should change instead of paying for every GB we should only pay for the available useGB's. Or 2) be very accurate in letting people know what exactly they are getting by printing the available user storage on the package or by advertising it exactly.