J.D. Power ranks Apple first in US customer satisfaction, followed by Nokia and Samsung

5. Nathan_ingx posted on 21 Mar 2013, 10:43 4 4

...and you think that's the reason Samsung didn't make it to the top? :P
But jokes aside, too less for a survey this big.

7. Aeires (unregistered) posted on 21 Mar 2013, 11:02 0 0

I was surprised design was weighted the most, figured features would be because that's what you use your phones for.

12. wendygarett posted on 21 Mar 2013, 11:12 0 0

Jdpower mostly surveys automobil satisfaction, and sadly to tell you, they focus even more design when it comes to car...

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18. rusticguy posted on 21 Mar 2013, 11:36 0 1

Well, remember Dr Ancel Keys? He rejected 14 countries data an d took only 7 countries just to prove that LOW FAT (hence high CARB) is great for health. Look what his LOW FAT FAD did ... produced most obese nation on earth. Sometimes the design of survey/experiment is done based on what end results are needed ... not saying it was so in this case :D

22. Muzhhur posted on 21 Mar 2013, 11:59 0 0

well, I think many user wont tell the truth about their choices 'cause probably fell a little bit stupid, many that already have nokia, apple or samsung devices are lying... this smarthphones bring some good xperience but all of them are not perfect

26. TheMan posted on 21 Mar 2013, 12:16 1 0

Sounds like someone didn't do well in Statistics 101. You don't need a large sample size get to a statistically significant result, especially since the survey centers on manufacturers, not models. Even a few hundred (per phone maker) is overkill. The only reason they'd need more is if they plan to slice the data along different parameters, like age group or geography.

30. rusticguy posted on 21 Mar 2013, 13:11 1 1

yea 50 should be sufficient theoretically.
When you are generating data based on "perception" and not some science then all those statistics 101 don't apply ... haven't you seen how EXIT Polls fail most of the time?

11. wendygarett posted on 21 Mar 2013, 11:10 10 5

Jdpower is a California company, if you know what I mean :)

I'm shocking that Nokia managed to be second, last year it placed below LG... Huge satisfaction...

21. asingha94 posted on 21 Mar 2013, 11:48 6 4

Apple sucks but very happy to see nokia & lg made a good job....my lumia 920 rocks & also my two year old optimus 2x running like a champ & i never got any problem with both of those!!they deserve that place..

24. TheMan posted on 21 Mar 2013, 12:04 2 0

I don't buy the "it's a California company, so go figure" argument, but this survey is misleading. Why? When you ask people about their Apple phone it's really just two models, to speak of. (That's also somewhat true with Nokia since they offer but a handful of smartphones in the U.S.) When you ask about any other maker, it's several, maybe even dozens of models, from high end to low end, typically. So, JD Powers is blending the SG3 experience with, say, a Samsung Focus (a Windows Phone).

Basically, it's an apples-to-oranges comparison. :P

4. mousesports posted on 21 Mar 2013, 10:42 13 3

i am very curious what kind of phone you got , or maybe you are a samboyfan ?

8. Nathan_ingx posted on 21 Mar 2013, 11:07 10 1

Greek Gods don't use phones...he doesn't own any.

10. freebee269 posted on 21 Mar 2013, 11:09 14 2

Probably someone that says they have a Nokia but really doesn't just for the sake of hating on Nokia. I have a lumia 920 and I am satisfied with it. I also have an lg optimus g with 4.1.2 jelly bean on it and am satisfied with that also.

17. Johnnokia posted on 21 Mar 2013, 11:30 8 1

Seriously ??
Nokia earns very few money from Nokia care because very very few phones came back to be fixed.

20. asingha94 posted on 21 Mar 2013, 11:42 4 5

Big fat liar!!you never had a nokia fone then!!

31. rusticguy posted on 21 Mar 2013, 13:12 1 3

Well they never complained as they were scared to be told that they were doing it wrong ...

33. gallitoking posted on 21 Mar 2013, 13:31 3 1

and how do you know? I am a consumer and a happy one.. is ok for you to hate Apple but dont speak on our behalf...

36. lyndon420 posted on 21 Mar 2013, 15:12 1 1

Someone has to speak up for you consumers. As an outsider looking in, you ios users will put up with anything apple throws at you - garbage or not.

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37. rusticguy posted on 21 Mar 2013, 15:19 1 1

There's a difference between :
"Don't Like" and "Hate". First learn to reconcile to that fact then we can discuss ... because in Apple camp it seems both mean the same thing from what you wrote :)

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38. Ninetysix posted on 21 Mar 2013, 15:26 0 0

You dumb bro? If they own AAPL, they'll badmouth apple since their shares are down.

15. LonghornTech posted on 21 Mar 2013, 11:21 7 2

Are you serious? You've obviously never owned one.

25. xperiaDROID posted on 21 Mar 2013, 12:05 9 1

Nokia rocks!!!

27. Canadian_user posted on 21 Mar 2013, 12:23 0 0

You can go ahead and believe what they tell you, but remember these companies are receiving indirect funding from the very company they're suppose to be ranking.

I choose to listen to the users posting who actual own the device.

It is my opinion that satisfaction is subjective therefore we as consumers should be asking "what is the point of this article?".

28. Berzerk000 posted on 21 Mar 2013, 12:44 0 0

Considering Samsung only beat out HTC by 3 points, yes. 793/1000 and 790/1000 are pretty close together.

HTC lost points due to performance most likely. Sense has always been relatively heavy on the system up until this year when Sense 5 was announced, and since no one has Sense 5 yet, they will lose points over it. Unlike Samsung whose Touchwiz is much lighter than Sense 3 or 4.

Design only counts for 23% of the score, whereas performance accounts for 33%.

39. Ninetysix posted on 21 Mar 2013, 15:31 0 0

Must suck having a gun pointed at you by an apple employee everytime you shop for a device/computer everywhere.