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Is your Samsung Galaxy S4 screen giving you the scrolling blur and purple/pink inversion treatment? You are not alone

0. phoneArena 02 May 2013, 08:24 posted on

We are experiencing some of those with our own Galaxy S4, and dismissed screen issues with the phone as isolated incident, but we got sent link to a whole XDA thread, then we saw another one, which are now dedicated to various blips with the touted 5" Full HD AMOLED display from Samsung...

This is a discussion for a news. To read the whole news, click here

posted on 02 May 2013, 12:05

68. kclgphilsbsa (Posts: 762; Member since: 21 Jan 2013)


Seems like d gaps of intelligence and attitude are grooving around..
Well i can notce that hardcore defenders of Samoled arent yet here.
But im here haha, well in my history, i havnt said that Samoled is perfect, and i regularly approves the color accuracy of lcd are still above what amoled can do..

Anyway, what i do love abt Samoled is its vibrancy and punchy colors that makes my eyes so happy, so this issue still canttake that away from me.. yet i canld my gs4 preorder and waiting if it is a software related thing.

Xda website is really far from the bunch of comments here coz no one seems to hand a good voice and d battle already began by foul words..

posted on 02 May 2013, 12:27

76. androiddownsouth (Posts: 598; Member since: 02 May 2012)


You know what would make my eyes happy? People writing complete sentences including proper grammar and using spellcheck would make me very happy.

/facedesk

posted on 02 May 2013, 13:30

99. kclgphilsbsa (Posts: 762; Member since: 21 Jan 2013)


Sorry for my bad english haha :) May i know the grammar errors shud i learn something :)--im serious:)
nvrmynd d spelling, i normally use shortcuts lol

posted on 02 May 2013, 19:07 1

128. joey_sfb (Posts: 2892; Member since: 29 Mar 2012)


Samsung don't have hardcore defenders. They have attracted a crowd that is practical and want good value for money.

Its good to see that is still in the majority. Its Apple that reign over their fans, commending a huge profit margin for their iPhone.

posted on 09 May 2013, 18:28

149. ecmedic4 (Posts: 198; Member since: 02 May 2013)


samsung dont have hardcore defenders? where have you been? They are just as rampant as any other companies fanboys, sometimes worse. When they pay ppl to troll and bash HTC articles and praise the S4 but put down the HTC One, thats really low and stingy. Also ive seen commenters that will deny any unfavorable comment about samsung even if there is solid proof, so yes they have hardcore defenders, every company does.

posted on 02 May 2013, 12:12 1

71. Xtasy (Posts: 270; Member since: 13 Jan 2013)


This link right here also proves that HTC one and Blackberry has a much better camera than Galaxy S4... and that's a 13 MP camera they are packin so that's just shows that no matter how far they go with specs their devices will still be garbage

http://www.flickr.com/photos/bla1ze/8676959530/

posted on 02 May 2013, 14:09 2

112. Nephylim (Posts: 134; Member since: 04 Apr 2013)


Naaaa, thats fake.

See other reviews, s4 photo samples looks much better

posted on 02 May 2013, 16:27

122. ecmedic4 (Posts: 198; Member since: 02 May 2013)


How is it fake?

posted on 02 May 2013, 17:49

126. Nephylim (Posts: 134; Member since: 04 Apr 2013)


cmon....is too dark

posted on 02 May 2013, 22:08 1

132. ecmedic4 (Posts: 198; Member since: 02 May 2013)


Well it could simply be that it underexposed the image, didn't capture enough light. The HTC looks like it might have slightly overexposed the image, the way their camera is now it lets in a lot more light which is good for low light scenes but may have captured just a tad bit too much which could explain the real bright area. Just speculation tho, I'm no pro so take it will a grain of salt

posted on 03 May 2013, 06:51

137. voodoochild2008 (Posts: 7; Member since: 02 Apr 2013)


Yeah thats what I thought. Nice phone but the battery/no micro sim was enough to put me off. The photos and videos in strong light are ok but the blown out brightness is WTF for me, low light is good but when the sun is out builds and people are gowing to glow lol

posted on 02 May 2013, 13:09 8

93. Rayanx10 (Posts: 45; Member since: 30 Mar 2013)


where is the SleepingOz shep hiding last week Samsung Samsung show your face now mr. samsuck shep

posted on 02 May 2013, 13:29

96. ilani (Posts: 50; Member since: 23 Dec 2011)


i hate Samsung design and ui, but even I think this article is stupid.
No phone is perfect, every manufacturer messes up, sammy and scrolling blur, htc and zerogap( not on my HTC one it isn't),
All this is normal, and pointing out these little things does what exactly? validate your fanboyism ?
Antenna gate was a major design flaw with the iphone, stuff like that i can understand, not people crying about a quarter of a millimeter gap instead of it being flush, or OMG scrolling blur..... lol

posted on 02 May 2013, 13:29 1

98. voodoochild2008 (Posts: 7; Member since: 02 Apr 2013)


Yeah its blurring. Even after update. If its software I will wait for fix, if its hardware its going back asap. Did email Samsung Uk and this...(no joke, was shocked) is the reply

Dear Mark,

Thank you for contacting Samsung Customer Support.

I can understand your concern when you have read these forums the second being German so I was unable to read it.

I have chatted with all our technical support advisors and asked them if any customers have called to report the case you have described and not one of them have had a call regarding this issue.

If you read everything bad about any device then you would never buy another product from any manufacture. Why not focus on the good aspects of the S4.

I Hope this helps.

If there is anything else we can help with, please let us know.

Our Customer Support Team love feedback! Share your thoughts on this response by completing the survey at the bottom of this page.

Kind regards,

Aine
Online Support Team
SAMSUNG Customer Support Centre

posted on 02 May 2013, 13:38 1

103. kclgphilsbsa (Posts: 762; Member since: 21 Jan 2013)


I actually read from xda forums that they already reported d issue to samsung
If thats true line 5 &6 sucks, how wud that help the customer?

posted on 02 May 2013, 13:58 1

109. tedkord (Posts: 4702; Member since: 17 Jun 2009)


HA. You would love Verizon customer service reps. You can't get the same answer from any two in a row.

Try another rep. Until the CEO tells everyone they're holding it wrong, its still not the worst denial ever.

posted on 02 May 2013, 14:14

114. Nephylim (Posts: 134; Member since: 04 Apr 2013)


yea 5 & 6 really sucks

posted on 02 May 2013, 13:35 2

101. voodoochild2008 (Posts: 7; Member since: 02 Apr 2013)


As for people saying its not that bad live with it....why? you paid good money and it should be perfect, I mean if you bought a car and you pointed out a scratch I am sure you would not be over happy if the sales guy said "oh they all have some little issue, anyway you can only see it up close" all firms need to up standards, if you dont complain they why should they make changes for the better.
More voices=things happen sooner and for the better.

posted on 02 May 2013, 14:00

110. tedkord (Posts: 4702; Member since: 17 Jun 2009)


Absolutely not, anyone unsatisfied because of this should receive a full refund, and have their contact extension nullified.

posted on 02 May 2013, 14:22

116. Nephylim (Posts: 134; Member since: 04 Apr 2013)


i'm gonna buy the S4 and I dont want fkn screen issues

samsung...hurry up !!

U right " More voices=things happen sooner and for the better."

posted on 02 May 2013, 18:23 1

127. Edmund (Posts: 654; Member since: 13 Jul 2012)


lmfao... But this is the same screen that scored 10/10 in many reviews

posted on 02 May 2013, 19:24 1

129. pyradark (Posts: 767; Member since: 10 Jun 2012)


hahaha!! Theres no Perfect Phone!!!
hahahaha

posted on 02 May 2013, 20:09 3

130. freebee269 (Posts: 520; Member since: 10 Aug 2012)


I have the gs4 also, and this motion blur is no lie. It happens wheni read an article on phonearena and am just scrolling up and down through the article. The black letters on the white background become blurred and this is not with fast scrolling. Also the ui lag that people are complaining about on xda is real. I get the lag also. I even just got lash in the keyboard whilei was typing this comment. Samsung needed to doa better job optimizing this phone instead of putting so many software on it. But aside from the blur, the screen is still very good.

posted on 02 May 2013, 21:52

131. 9thWonderful (Posts: 232; Member since: 24 Jan 2013)


man who cares...its a smart phone. every new high end phone has had its share of issues when released. just exchange the phone out and keep it moving. simple as that.

posted on 02 May 2013, 22:16 1

134. mydi.maus (unregistered)


sometimes when you see a flagship phone and accept the goods it DOES'NT. they have issues.

posted on 03 May 2013, 03:36

136. voodoochild2008 (Posts: 7; Member since: 02 Apr 2013)


Would love to swap it over if its not a software issue....problem is others in the store also had this issue. All it takes is samsung to inform us tbey know about it and working to fix it, or to admit the issue so we can just return and swap them.

posted on 03 May 2013, 06:53

138. voodoochild2008 (Posts: 7; Member since: 02 Apr 2013)


After another few emails been sent I got another reply, I hope they get to it quick, though they are not saying there is a fault yet.

Dear Mark

Thank you for contacting Samsung Customer Support.

Please be advised that our engineers are currently investigating the issue you have described. If they find it to be a genuine fault then a firmware update to fix the issue will be rolled out as soon as possible. Due to the nature of our investigations we are unable to advise on a timescale for any possible update.

If there is anything else we can help with, please let us know.

Our Customer Support Team love feedback! Share your thoughts on this response by completing the survey at the bottom of this page.

Kind regards

Gareth
Online Support Team
SAMSUNG Customer Support Centre

posted on 03 May 2013, 07:50

139. rawbow (Posts: 419; Member since: 30 Mar 2012)


last i saw this happen on the sensation XE although that could've been an isolated event. Anyways m loving my Note II since October 12.

posted on 07 May 2013, 09:04

141. Sondae (Posts: 187; Member since: 02 Jan 2013)


Samsung should have double check there products and quality control before selling it to masses. Whats the use of buying a product if it didnt last long its like throwing money. This sure reminds me of S3 problems.

posted on 07 May 2013, 10:28

143. ThePhoneJunkie (Posts: 3; Member since: 26 Apr 2013)


It's kind of amusing to see people bitching and fighting about phones on here.

posted on 07 May 2013, 13:32

144. smutty.puppet (Posts: 24; Member since: 24 Apr 2013)


htc one is a great winner

posted on 14 May 2013, 01:30

150. Trex95 (Posts: 543; Member since: 03 Mar 2013)


Screen smearing of galaxy S4 XDA forum.

posted on 14 May 2013, 01:38

151. Trex95 (Posts: 543; Member since: 03 Mar 2013)


http://api.viglink.com/api/click?format=go&key=f0a7f91912ae2b52e0700f73990eb321&loc=http%3A%2F%2Fforum.xda-developers.com%2Fsitesearch.php%3Fq%3Dgalaxy%2520s4%2520screen%2520issue&v=1&libId=3a2a3a7e-1079-4aef-8567-3815859e1c31&out=https%3A%2F%2Fwww.google.com%2Furl%3Fq%3Dhttp%3A%2F%2Fforum.xda-developers.com%2Fshowthread.php%253Fp%253D40975734%26sa%3DU%26ei%3DRNuRUYjGNoeniALT2IHABg%26ved%3D0CBMQFjAG%26client%3Dinternal-uds-cse%26usg%3DAFQjCNEwNWcRu12uMc20N-nvi8orvAy1Aw&ref=http%3A%2F%2Fforum.xda-developers.com%2Fforumdisplay.php%3Ff%3D2163&title=xda-developers%20-%20General%20Search&txt=%5BQ%5D%20Fatal%20%3Cb%3Escreen%20problem%3C%2Fb%3E%20on%20my%20%3Cb%3EGalaxy%20S4%3C%2Fb%3E!%20-%20xda-developers&jsonp=vglnk_jsonp_13685134813648

posted on 14 May 2013, 07:19

152. kabhijeet.16 (Posts: 633; Member since: 05 Dec 2012)


May be PA got a faulty piece..

posted on 13 Apr 2014, 11:00

155. usamasabir (Posts: 1; Member since: 13 Apr 2014)


My note 3's screen is not givin perfect black on list backgrounds like in messaging app. It is dull black for upper 7 messages but light grey for down messages...is it a hardware or software fault. It is giving perfect black on screen test and pictures

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